Mysterious Morocco..!!
Morocco | Dec 22 - Dec 31, 2022

Uma
Uma M.
India | Reviewed on Jan 10, 2023

Going to Morocco was on my bucket list since very long & I finally made it there. Our trip was quite hectic as we wanted to cover as much as possible within our constrained time frame.

Our itinerary said "included" for many visits but I wonder why we still had to pay entry fees at some locations even though these excursions were as included..??

Let me give my feedback location wise as follows :-

** Marrakech : Fun city.
We stayed at Sofitel & they did not let us check in till almost 3:30pm in the afternoon. Very bad service at the front desk with no consideration for guests. But the location is very good & rooms + breakfast are good.
The Hamaam visit was most terrible - I wonder why the guide chose that particular place..?? The way treatment was done by ladies in hamaam was torturous & you should definitely not send anyone there anymore - please take this up strictly with your guide. Only the massage after hamaam was okay but overall experience, cleanliness, ambience & service was horrible.

** Merzouga : Awesome.
This was the best experience in our entire trip. The camp, food, service, staff, tent accommodation, facilities, camel ride, ATV & 4W drive all were superb. Must consider this for sure.

** Fes : Highly overrated.
Our first accommodation in a Riad but unfortunately we were given the worst room. I even pointed this to the manager when we checked in & he said all rooms are same. Next morning when I peeped into 3/4 other rooms they were far more superior & so were their bathrooms. Honestly a big let down & this should be conveyed to the Riad strictly. The common area was good & food + service was decent but very put off with the room.

Walk through the Imperial City was also just okay & the guide there mostly took us to shops & browsing walk through some streets of the old Medina. Please don't shop here as souvenirs are almost double the price than in Chefchaouen.

** Chefchaouen : Beautiful.
Small & beautiful town on a hill, very clean roads, narrow streets & lovely people. The Riad here was comfortable & service too was nice. A sure town to visit when in Morocco.

** Tangier : Vibrant.
More like a European town with lots to do, a very vibrant city with many things to offer. Cap Spartel is a must visit location here. We stayed at Hilton City Centre which was located perfectly, overall a good property with perfect location as station is just opposite.

** Casablanca : Average
A big city but lot of diversity - the newer areas are good but otherwise just okay. We stayed at Sofitel but did not like the location nor ambience nor rooms of this property. The dinner was good as vegetarian food so was freshly made.

Finally - Morocco is a county one must visit to see the diversity & enjoy the beauty..!!

Hotel Reviews
Tiziri Luxury Camp
Merzouga

** Merzouga : Awesome. This was the best experience in our entire trip. The camp, food, service, staff, tent accommodation, facilities, camel ride, ATV & 4W drive all were superb. Must consider this for sure.

Authenticity & Character
Everything..!!
Location
Everything..!!
Staff
Very courteous & warmth..!!
Cleanliness & Comfort
Everything..!!
Riad Marjana
Fes

** Fes : Highly overrated. Our first accommodation in a Riad but unfortunately we were given the worst room. I even pointed this to the manager when we checked in & he said all rooms are same. Next morning when I peeped into 3/4 other rooms they were far more superior & so were their bathrooms. Honestly a big let down & this should be conveyed to the Riad strictly. The common area was good & food + service was decent but very put off with the room.

Authenticity & Character
Location
Approach.
Staff
Management.
Cleanliness & Comfort
We got the worst room.
Lina Ryad & Spa
Chefchaouen

** Chefchaouen : Beautiful. Small & beautiful town on a hill, very clean roads, narrow streets & lovely people. The Riad here was comfortable & service too was nice. A sure town to visit when in Morocco.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Garden Inn Tanger City Centre
Tangier

** Tangier : Vibrant. More like a European town with lots to do, a very vibrant city with many things to offer. Cap Spartel is a must visit location here. We stayed at Hilton City Centre which was located perfectly, overall a good property with perfect location as station is just opposite.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sofitel Casablanca Tour Blanche
Casablanca

** Casablanca : Average A big city but lot of diversity - the newer areas are good but otherwise just okay. We stayed at Sofitel but did not like the location nor ambience nor rooms of this property. The dinner was good as vegetarian food so was freshly made.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms.
Hotel Xaluca Dades
Boumalne

Average place to stay as this town was very small. But the restaurant need to improve hygiene & cleanliness standards for sure.

Authenticity & Character
Location
Staff
The service staff in the restaurant.
Cleanliness & Comfort
Activity Reviews
Serenity Unleashed: Indulge in a Tranquil Hammam & Spa Experience
Serenity Unleashed: Indulge in a Tranquil Hammam & Spa Experience
Morocco

The Hamaam visit was most terrible - I wonder why the guide chose that particular place..?? The way treatment was done by ladies in hamaam was torturous & you should definitely not send anyone there anymore - please take this up strictly with your guide. Only the massage after hamaam was okay but overall experience, cleanliness, ambience & service was horrible.

Quality of Experience
Value for money we paid for vehicle, Riad experience at Fes & Hamaam at Marrakech.
Guides, Drivers and Staff
We enjoyed the entire journey because of our driver Imad so we compromised on the vehicle quality.
Transport
Vehicle was spacious & comfortable but totally run down.
Mystical Marrakesh: Unveiling the Allure of Morocco's Vibrant Jewel
Mystical Marrakesh: Unveiling the Allure of Morocco's Vibrant Jewel
Marrakesh

The entire experience was amazing & enjoyable. Majorelle Gardens are beautiful.

Quality of Experience
Very knowledgable guide.
Guides, Drivers and Staff
Driver Imad is a star - soft spoken, calm & very helpful.
Transport
Comfortable but a very run down vehicle.
Majorelle Gardens Guided Visit
Majorelle Gardens Guided Visit
Marrakesh

Beautiful gardens with wide variety of plants & trees. Overall a great experience.

Quality of Experience
Guides, Drivers and Staff
Driver Imad is amazing.
Transport
Cleanliness & maintenance of the vehicle.
Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Jan 13, 2023
Hi Uma, Thank you so much for sharing the travel experience you had with our company. We really appreciate the positive side of your feedback and the negative side as well. Your experience means so much to us and we will take all your comments into consideration. We are so sorry to hear about your experience in some hotels. We have been proposing these accommodations for our guests for many years ago and we have never received any negative feedback about them. I have passed on to them your... Read more

Hi Uma,

Thank you so much for sharing the travel experience you had with our company. We really appreciate the positive side of your feedback and the negative side as well. Your experience means so much to us and we will take all your comments into consideration. We are so sorry to hear about your experience in some hotels. We have been proposing these accommodations for our guests for many years ago and we have never received any negative feedback about them. I have passed on to them your feedback and they promised that such situations wouldn't take place again. We have implemented a new communication system for our booking manager to double-check with hotels, transportation suppliers, and tour guides to assure that all the aspects of comfort are provided for our guests before the trip takes place. Concerning the entrance fees, kindly note that we don't include them in the price offer and if you get back to the price proposal sent to you, you will find out all the services included in the price quote.

Thank you for your review and sorry again for the inconvenience:)

Best Wishes,
Mohamed