Excellent service
Vietnam | Dec 22 - Jan 1, 2024

Cheri H.

Walnut Creek, CA | Reviewed on Jan 02, 2024

Ha was very attentive and helpful. She responded to my messages quickly. I enjoyed working with her.

Hotel Reviews

Bespoke Trendy Hotel Hanoi

The service was outstanding! Everyone was very kind. The breakfast was excellent. Loved the location.

Authenticity & Character

Location

It’s in a little area that is quiet.

Staff

Super kind, helpful, prompt

Cleanliness & Comfort

Very clean hotel

Au Lac Charner Hotel

They put us in a room with only one bed. We were supposed to have 2. They brought a roll out bed with an extremely uncomfortable mattress. The service was inconsistent.

Authenticity & Character

A French colonial character

Location

Staff

We couldn’t find one of our our plastic room cards when we checked out and they charged us $10. This seemed ridiculous.

Cleanliness & Comfort

Roll out bed very uncomfortable

Saem Siem Reap Hotel

Siem Reap

Very beautiful space, excellent customer service, amazing spa, fabulous food

Authenticity & Character

Location

It’s a bit out of town and you need to get transportation to get into town. But it’s quiet and worth it!

Staff

Top of the line customer service. Everyone was completely service focused and so friendly and kind!

Cleanliness & Comfort

Super clean!

Activity Reviews

Day Trip to the Mekong Delta (Ben Tre)

Ho Chi Minh City

Excellent experience

Quality of Experience

Food

At the restaurant we went to, we had specifically asked for no fish or seafood but were given it anyway

Guides, Drivers and Staff

Transport

Dinner at Spoon Cafe & Restaurant

Siem Reap

Loved the restaurant and the food. Would love to have heard from someone at the restaurant about more about the restaurant’s special mission.

Quality of Experience

Food

Guides, Drivers and Staff

Prompt and on time

Transport

Hanoi Evening Walking Street Food Tour

Hanoi

Quality of Experience

Food

It’s “street food” and it was all exceptional

Guides, Drivers and Staff

Guide was excellent!

Transport

It’s a walking tour

Day Trip to Ba Vi Countryside & Cooking Class

Hanoi

Loved the bike ride ! Really enjoyed the cooking class! Loved talking to the War veteran and seeing his green tea farm!

Quality of Experience

Food

Guides, Drivers and Staff

Excellent guide!

Transport

Tam Coc - Hoa Lu - Rural Village - Thai Vi Temple (N)

Vietnam

Beautiful area. I wish we could have rowed our own boat. I wish we would have learned more about the area

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cu Chi Tunnels by Speedboat

Ho Chi Minh City

Excellent. However, I don’t understand why the Cu Chi tunnels would have a shooting range there with people shooting at targets. It’s such an emotional experience to learn and go through the tunnels, so to have people practicing shooting seemed really strange and kind of took away from the experience.

Quality of Experience

Excellent except for the shooting range. Loved going to the tunnels by speed boat!

Food

Guides, Drivers and Staff

The guide for the day was a nice guy but really didn’t have a lot to offer regarding our questions. He was very young and just beginning as a tour guide. It was clear how inexperienced he was.

Transport

Loved the speed boat!