Excellent service
Vietnam | Dec 22 - Jan 1, 2024

Cheri
Cheri H.
Walnut Creek, CA | Reviewed on Jan 02, 2024

Ha was very attentive and helpful. She responded to my messages quickly. I enjoyed working with her.

Hotel Reviews
Bespoke Trendy Hotel Hanoi

The service was outstanding! Everyone was very kind. The breakfast was excellent. Loved the location.

Authenticity & Character
Location
It’s in a little area that is quiet.
Staff
Super kind, helpful, prompt
Cleanliness & Comfort
Very clean hotel
Au Lac Charner Hotel

They put us in a room with only one bed. We were supposed to have 2. They brought a roll out bed with an extremely uncomfortable mattress. The service was inconsistent.

Authenticity & Character
A French colonial character
Location
Staff
We couldn’t find one of our our plastic room cards when we checked out and they charged us $10. This seemed ridiculous.
Cleanliness & Comfort
Roll out bed very uncomfortable
Saem Siem Reap Hotel
Siem Reap

Very beautiful space, excellent customer service, amazing spa, fabulous food

Authenticity & Character
Location
It’s a bit out of town and you need to get transportation to get into town. But it’s quiet and worth it!
Staff
Top of the line customer service. Everyone was completely service focused and so friendly and kind!
Cleanliness & Comfort
Super clean!
Activity Reviews
Day Trip to the Mekong Delta (Ben Tre)
Day Trip to the Mekong Delta (Ben Tre)
Ho Chi Minh City

Excellent experience

Quality of Experience
Food
At the restaurant we went to, we had specifically asked for no fish or seafood but were given it anyway
Guides, Drivers and Staff
Transport
Dinner at Spoon Cafe & Restaurant
Dinner at Spoon Cafe & Restaurant
Siem Reap

Loved the restaurant and the food. Would love to have heard from someone at the restaurant about more about the restaurant’s special mission.

Quality of Experience
Food
Guides, Drivers and Staff
Prompt and on time
Transport
Hanoi Evening Walking Street Food Tour
Hanoi Evening Walking Street Food Tour
Hanoi
Quality of Experience
Food
It’s “street food” and it was all exceptional
Guides, Drivers and Staff
Guide was excellent!
Transport
It’s a walking tour
Day Trip to Ba Vi Countryside & Cooking Class
Day Trip to Ba Vi Countryside & Cooking Class
Hanoi

Loved the bike ride ! Really enjoyed the cooking class! Loved talking to the War veteran and seeing his green tea farm!

Quality of Experience
Food
Guides, Drivers and Staff
Excellent guide!
Transport
Tam Coc - Hoa Lu - Rural Village - Thai Vi Temple (N)
Tam Coc - Hoa Lu - Rural Village - Thai Vi Temple (N)
Vietnam

Beautiful area. I wish we could have rowed our own boat. I wish we would have learned more about the area

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cu Chi Tunnels by Speedboat
Cu Chi Tunnels by Speedboat
Ho Chi Minh City

Excellent. However, I don’t understand why the Cu Chi tunnels would have a shooting range there with people shooting at targets. It’s such an emotional experience to learn and go through the tunnels, so to have people practicing shooting seemed really strange and kind of took away from the experience.

Quality of Experience
Excellent except for the shooting range. Loved going to the tunnels by speed boat!
Food
Guides, Drivers and Staff
The guide for the day was a nice guy but really didn’t have a lot to offer regarding our questions. He was very young and just beginning as a tour guide. It was clear how inexperienced he was.
Transport
Loved the speed boat!
Siem Reap – Angkor Wat
Siem Reap – Angkor Wat
Siem Reap

Fabulous!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Hero Rats at APOPO Visitor Center
Visit Hero Rats at APOPO Visitor Center
Siem Reap
Quality of Experience
Guides, Drivers and Staff
Transport
Ho Chi Minh Sightseeing By U.S Jeep
Ho Chi Minh Sightseeing By U.S Jeep
Ho Chi Minh City

Excellent! Especially liked the war remnants museum

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ha Dinh
Ha
Ha Dinh
Local specialist in Hanoi | Replied on Jan 02, 2024

Dear Cheri,

Happy New Year to you!

Thank you so much for taking the time to share your feedback! I'd be delighted to hear your kind words about me. I am on the night cloud now <3

If there's anything else we can do for you or if you have any additional feedback, please don't hesitate to reach out. We truly appreciate your business and look forward to assisting you again in the future.

I wish you all the best,
Ha Dinh from Realistic Asia