Great support and responsive trip planning
Patagonia
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Jan 29 - Feb 11, 2023
Our local specialist, Erin and our on the ground advisor, Nara were both great. Communication was excellent and they were both very responsive.
This was a big trip for us and we felt well supported by Kim Kim and Ditmar/Walk Patagonia. The app was helpful, and Erin was well-organized and responsive.
Nara was a friendly communicator in Puerto Natales and helpful to have as a local orientation. Some feedback - we found the maps for the W not accurate, and we would have preferred distances and elevation changes over # of hours for each hike. A special thanks for the "back up" plan if the Lago Grey Navigation got canceled. We were very lucky on our day of departure - calm water in the morning. Crazy wind and rain in the afternoon. We really did not want to hike back to Paine Grande after 1 pm, and we had heard that the catamarans were sold out, even if we got there.
The only negative feedback I would offer is for the cancellation policy. We paid well in advance of our trip, and some of the hotels/excursions had more generous cancelation policies than Kim Kim offered. With so much uncertainty, I would like to suggest Kim Kim offer the same cancelations offered to customers who book directly with hotels/excursions as when we book with Kim Kim
Thank you so much for getting our money back from our hotel in El Chalten. We really appreciate the extra effort.
Hope you guys have a great rest of your summer in Chile.
Hotel Reviews
Clean, good location, friendly people - great launching off point for our trip to Torres del Paine
Good location, very good breakfast - fresh fruit and veggies!
A well-located hotel right at the trail head of the W trek. The restaurant was good but expensive. The hotel staff was rather unhelpful. Both before planning our trip and while we were at the hotel, they didn't seem to know what was going on. When we had questions about hikes, or the national park, the referred us to the "excursions" desk in another part of the hotel. The people selling excursions would really only help with things they sold, and even at that, didn't provide accurate info. Finally, the hotel was pretty expensive and we thought they would be more helpful, "I don't know the answer, but let me find it for you". was not in their vocabulary. They also Forgot to give us our 1st day box lunch, even though we asked for it, and two times gave us inaccurate bills in the restaurant.
This is a clean hotel in the middle of town. If you want a hotel with more amenities or a view, you need to stay elsewhere. That said, the staff was amazing. When we arrived, our assigned room was very dark and small and the manager found us another room with much more light. Thank you! Also, the staff provided great hiking and transportation information and were very accommodating.