Our Northern Italy trip
Italy
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Apr 18 - May 1, 2023
We had a great experience on our trip. Our initial local specialist, Monica, was great - helped organize our trip in line with our goals. Fabio, who took over for Monica at a later date, was good but not quite as helpful as Monica and we had a little more of a challenge getting the billing details correct.
Once in Italy, Lucia, our concierge, was quite helpful. Guides were excellent at all of our stops - great knowledge and helpful advice for restaurants and other activities. Hotels were all very good. Transfers all occurred flawlessly.
The only minor complaint about hotels is that the Hotel Villa Flori - Lake Como was a bit far from restaurants and attractions in Como, a fairly long walk. The desk staff at that hotel was not as helpful as at other hotels - one clerk didn't speak English all that well. That said, the hotel was still excellent.
Hotel Reviews
Very nice. Rooftop deck fabulous. Very conveniently located.
Our favorite. The staff was exceptional. Beautiful patio views. Shuttle service was great. Restaurant was very good.
Activity Reviews
The guide was very knowledgeable and experienced. Did a great job on the tour while navigating the crowds.
A great day. Our driver was exceptional, very enthusiastic and conversational. All of the stops were excellent, especially the visit to Sienna and the wine tasting/lunch at Casa Rosa.
We didn't have very high expectations, however our chef, John was terrific. The class was well-run and informative. The meal we prepared as a group was great.
We had to make some adjustments to this tour because of weather-related cancelation of the next day's boat tour, but our tour guide was very good. Downside was that the tour was during a holiday weekend, and trains were exceptionally crowded, uncomfortably so. The next day we had great fun hiking between villages with notably smaller crowds.
Cancelled because of high surf.
Very enthusiastic guide. The ride on the public ferry, lunch and walking tour in Bellagio was great.
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your experiences and especially the professionalism and the core personnel of Your Custom Journey we are also happy that you enjoyed our Local concierge and guides through Thank you also for providing the critique of your hotel in Como. I strive to provide the best experience for my guests and take negative comments seriously. This is a 4* hotel we have used many times... Read more