Not sure how to rate this but we lost a whole...
Galapagos Islands | May 1 - May 13, 2024

D
DEBBRA A.
Minneapolis, MN | Reviewed on Jun 18, 2024

Not sure how to rate this but we lost a whole day practically because one Of our guides in Ecudor Was very insufficient. She didn't have the right change for the pain.When she picked us up and then when she took us to Cuenca she kept getting lost. Before we left, we had to stop so she could have breakfast cause she didn't have anything to eat.At her mother's house before she left that morning. Also she did not know anything about the national park that we stopped at. She could not answer our questions. When we finally got to our destination, she had promised us.We could go to a spot there to get rid of this sress from the day and that did not work out either. I would not consider her a safe driver either. That was one of the reasons for the stress and then being jerked around all over the place From her driving. We were supposed to have a different guide to begin with. And actually he turned out fine. Except he dished us at the airport when he drove his back to Guayaquil Ecuador. Our plane didn't leave till 1130 that night and he dropped us off at the airport.About 330 in the afternoor it might have been earlier. Kim did get back with this about an hour or so later and line up another guide Who was a very good person but we ended up giving two people tips that day or the day instead of just one so that was an extra Twenty dollars from each of us for the guides. We found out later that the guide that was good and dropped us off at the airport.Check another client.So I had to get back to quinca instead of staying with us like he was supposed to. The whole thing made it's very uneasy. The rest of the trip especially the calypso boat was wonderful.

Hotel Reviews
M/Y Calipso

Everything about this boat and crew is absolutely fantastic.

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Hotel Boutique Santa LucĂ­a
Cuenca
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Sheraton Guayaquil
Guayaquil
Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on Jun 24, 2024
Hi Debbra, thank you so much for taking the time to review your trip to Ecuador! I am happy to hear that all in all you have enjoyed your vacation, especially the Galapagos cruise and the hotels we selected for you, and I am truly sorry about the issue you encountered during your trip. I would like to apologize again for the insufficient service provided by the guide in Guayaquil and Cuenca, as well as for the inconveniences that ensued. We will definitely address this matter with the... Read more

Hi Debbra,

thank you so much for taking the time to review your trip to Ecuador! I am happy to hear that all in all you have enjoyed your vacation, especially the Galapagos cruise and the hotels we selected for you, and I am truly sorry about the issue you encountered during your trip.

I would like to apologize again for the insufficient service provided by the guide in Guayaquil and Cuenca, as well as for the inconveniences that ensued. We will definitely address this matter with the guide in question and take appropriate actions to prevent such issues from happening in the future. Our goal always is to ensure a safe and enjoyable experience for all our guests, and I regret that we did not meet your expectations in this part of your trip.

On your last day in Guayaquil, I tried my best to arrange for a new guide immediately, and I am glad to hear that the new guide provided a better experience for your last hours in Ecuador. Additionally, I hope the dinner provided as compensation was enjoyable for you!

Thank you once again for bringing these issues to our attention. We greatly appreciate your feedback and will use it to improve our services.

All the best for you and Lynn, and always safe travels,
Linda