Kimkim Trip Reviews for Galapagos Islands

4.8
Based on 152 ratings
Read 152 verified reviews by travelers who booked their trip to Galapagos Islands on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Karlita did a fabulous job planning our unfor...
Galapagos Islands | Nov 28 - Dec 12, 2024

C
Chanda P.
Chicago, IL | Reviewed on Dec 20, 2024
Karlita did a fabulous job planning our unforgettable trip to Ecuador and the Galapagos. She accommodated all our family group's interests and abilities (ages 30- 65+). I appreciate that she advised us thoughtfully and raised the right questions to help us make the right choices. For example, she worked with the local guide Sebastian in Quito to provide suggestions like flipping the order of certain activities to make more sense and allow us to fit more things in a logical way. Another... Read more

Karlita did a fabulous job planning our unforgettable trip to Ecuador and the Galapagos. She accommodated all our family group's interests and abilities (ages 30- 65+). I appreciate that she advised us thoughtfully and raised the right questions to help us make the right choices. For example, she worked with the local guide Sebastian in Quito to provide suggestions like flipping the order of certain activities to make more sense and allow us to fit more things in a logical way. Another example was how she had hotel rooms conveniently arranged for us on the day we returned from the Amazon, so we didn't have to hang around the airport for 12 hours until our international flights home from Quito. She did not simply say yes to everything we asked for without thinking - she genuinely guided us, which is what we needed. No detail was left unthought of! Including special surprises for the special occasions on the trip.

Highlights: The GO Hotel in Quito was amazing! We especially loved our guide in Quito, Sebastian. He is extremely knowledgable and passionate about Ecuador, plus personable, friendly and fun! We also loved the staff and our local guide Cheyanne at the NAPO Cultural Center eco-lodge. Overall, Karlita was able to fit such a diverse mix of activities and parts of Ecuador into our 15-day trip without it feeling totally exhausting.

My only point of feedback: We were probably limited by our budget and availability by the time we booked (last-minute), but the only thing I would have appreciated is being offered more tiered options / operator choices for the cruise in Galapagos and eco-lodge in the Amazon, so that we could have understood the differences and chosen to upgrade to something higher-end if we wanted.

Local specialist: Nicolas Cadena

Amazing Ecuador!
Galapagos Islands | Nov 28 - Dec 12, 2024

R
Raju P.
Los Angeles, CA | Reviewed on Dec 19, 2024
Our trip planner is Karlita
I have nothing but praises for the planning and attention to detail for this trip to Ecuador. I have such great memories. It was a fantastic vacation! Thank you Karlita. You listened and delivered. You also told us when we suggested something and you said it was too much. The trip was a great combination of history and nature. Our guide Sebastian (in Quito) was absolutely amazing. He was knowledgeable, fun and loved to share his country’s history as well...
Read more

Our trip planner is Karlita
I have nothing but praises for the planning and attention to detail for this trip to Ecuador. I have such great memories. It was a fantastic vacation! Thank you Karlita. You listened and delivered. You also told us when we suggested something and you said it was too much. The trip was a great combination of history and nature. Our guide Sebastian (in Quito) was absolutely amazing. He was knowledgeable, fun and loved to share his country’s history as well as personal. He took good care of my sisters when hiking in Antisana. He bought some local snacks for us so we could enjoy them along the drives.
In Galapagos I have no complaints about the crew, the activities or the guides. The cabins on Coral 1 are a little old and definitely use updating. A big complaint is that when the boat sailed during the night the noise from the engines was very loud in the cabins. We could not sleep. I think the ship can do something to mitigate the noise. Or for future planning we would request higher level cabins.
In the Amazon the Napo Culture Lodge was an amazing experience. I loved being in the community and watching the people. Our community guide Cheyenne was excellent - he knew the animals and spotted so many things for us.
Overall - Karlita thank you for putting together this amazing trip for us. I have no hesitation in recommending your company to my friends and family.
Thank you!

Hotel Reviews
Napo Cultural Center
NAPO

It was just lovely to be in the Amazon within a community. The lodge is well designed and comfortable. Simple but clean and comfortable. I was not expecting to get an WiFi - I was pleasantly surprised! They provided water bottles that could be refilled from the water filter stations. Liked that they are conscious of reducing plastic waste.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wyndham Quito Airport
Quito

Nice hotel close to Quito airport. The shuttle service to and from the airport terminals is quick and easy. The staff at every level deliver excellent service. Being close to the airport it was still surprisingly quiet and very little airplane noise was heard in the rooms.

Location
Staff
Cleanliness & Comfort
M/Y Coral I & II

The crew and activities are faultless. The cabins in the lower deck near the engine can get noisy. So request a cabin on higher level

Ikala Quito Hotel
Quito

The hotel is modern , the staff attentive, the breakfast selection amazing. The rooftop restaurant (where breakfast is also served) simply beautiful. The only complaint is the noise from the traffic if you have a room on the road side. Also despite the power cuts in Quito the hotel maintained enough power through its own generators to keep the elevators working, some hallway lights and room lights. The air conditioning would cut out but come back as soon as the power was restored. This is not the fault of the hotel but the dire power shortage in the country overall.

Staff
Everyone was helpful
Cleanliness & Comfort
Local specialist: Nicolas Cadena

Karlita was absolutely wonderful to work with...
Galapagos Islands | Nov 28 - Dec 12, 2024

Kriya
Kriya P.
Chicago, IL | Reviewed on Dec 19, 2024
Karlita was absolutely wonderful to work with! She did a fantastic job planning this and working with us to help create an unforgettable and truly magical trip! From the get go she did a great job asking questions and listening to what we wanted and really got to know what kind of activities we would like as a family. We loved our guide in Quito, Sebastian, he was very knowledgeable and easy to work with. In the Galapagos, we saw great wildlife. The boat was quite loud and hard to sleep in... Read more

Karlita was absolutely wonderful to work with! She did a fantastic job planning this and working with us to help create an unforgettable and truly magical trip! From the get go she did a great job asking questions and listening to what we wanted and really got to know what kind of activities we would like as a family. We loved our guide in Quito, Sebastian, he was very knowledgeable and easy to work with. In the Galapagos, we saw great wildlife. The boat was quite loud and hard to sleep in the bottom area so in the future would prefer the option to have the top floor rooms but otherwise was a good experience. We ended in the Amazon and appreciated being at a lodge which was started by the community. Our local guide, Cheyenne, was fantastic and great at spotting animals and we saw a lot of incredible wildlife. We appreciated the care taken when planning and all the helpful information given in advance, especially about appropriate tipping amount as the amounts given by Karla were reasonable compared to the somewhat outrageous suggested tips given by the Galapagos. Finally, Karla went above and beyond in arranging little surprises for a family member birthday and anniversary which absolutely made our day! We had a great time and would definitely use Karla and team again for any other planned trips in the future! And will definitely recommend Karla and team to all our friends and family who are planning to visit.

Local specialist: Nicolas Cadena
Nicolas
Nicolas Cadena
Local specialist in Ecuador | Replied on Dec 20, 2024

Dear Kriya & Raju, 😊

Thank you for your kind words and lovely review!

We are really glad to hear that you and your family had the best time here in Ecuador, it was an absolute pleasure having you here and I’m sure Sebastian will love hearing this feedback!

We had a great meeting the family as well 🐢🌴

We hope to see you again in the near future for your trips and welcome you to another South American country.

Warm hugs,
Karla and Nick

Our trip to the Galápagos Islands was everyth...
Galapagos Islands | Nov 9 - Nov 19, 2024

Laura
Laura H.
Seattle, WA | Reviewed on Dec 07, 2024

Our trip to the Galápagos Islands was everything that we expected and more. Nicolas did an amazing job of answering my numerous questions. And I had a lot! The itinerary was well put together and followed like clockwork. It was great to know that we didn’t have to worry about any details.

Local specialist: Nicolas Cadena
Nicolas
Nicolas Cadena
Local specialist in Ecuador | Replied on Dec 09, 2024

Hi Laura,

Thank you very much for your lovely feedback, it was a pleasure helping you plan this adventure and having you in Ecuador.
I loved chatting with you and seeing the pictures you took throughout the trip; we can't wait to have you in South America again in the future for an even more magical adventure!

Yours,
Nick

Nicolas arranged special arrangements for us ...
Galapagos Islands | Nov 22 - Dec 1, 2024

M
Matt B.
San Jose, CA | Reviewed on Dec 03, 2024
Nicolas arranged special arrangements for us and was great to work with. Read more

Nicolas arranged special arrangements for us and was great to work with.

Hotel Reviews
M/C Alya
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
First class accommodations
Hotel Plaza Grande
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Nicolas Cadena
Nicolas
Nicolas Cadena
Local specialist in Ecuador | Replied on Dec 04, 2024

Hi Matt,

It was wonderful having you here in Ecuador! We are really happy to hear that you and Kelli had a great time. I loved meeting you both!
We are looking forward to welcoming you to South America in the near future for another unforgettable trip.

Yours,
Nick

Our Galapagos Adventure
Galapagos Islands | Nov 2 - Nov 7, 2024

James
James L.
Los Angeles, CA | Reviewed on Nov 17, 2024
We had a very nice time and enjoyed the Galapagos very much. We were met at both airports Baltra And Villamil by welcoming guides that greeted us and facilitated our transition into the next legs of our trip. The Eco guides that led our excursions were very knowledgeable and spoke English very well. accommodations , the Albermarle in Villamil and the Solymar on PTO Ayora were very nice for the most part. Upon arrival at Albermarle we found our room upstairs which were overly steep... Read more

We had a very nice time and enjoyed the Galapagos very much. We were met at both airports Baltra And Villamil by welcoming guides that greeted us and facilitated our transition into the next legs of our trip. The Eco guides that led our excursions were very knowledgeable and spoke English very well. accommodations , the Albermarle in Villamil and the Solymar on PTO Ayora were very nice for the most part. Upon arrival at Albermarle we found our room upstairs which were overly steep and difficult for my wife to negotiate. The first night at the Albermarle there was a fiesta for Dia De Los Muertos that was very loud until 3-4 in the morning and made it hard to sleep. The day tour to Los Tunneles was ok except the short hike to the Booby nest was inaccessible for my wife as the trail over lava and the transition from boat to lava shore was too difficult for my wife to negotiate. She had to stay in the boat while the group went ashore. The same inaccessibility of the boat small boat landing on N Seymore to explore the nesting Frigate birds and the trail over lava rocks was inaccessible to my wife. Nicholas had informed me that these excursions would be accessible for her but they proved to not be accessible for her.
There was another excursion problem in PTO Ayora. The morning of the excursion to Tortuga Bay, when the guide arrived to pick us up he had about a dozen other tourists with him and he refused to wait 5 minutes for my wife who wasn’t quite ready at 730 am the, pick up time. So they left without us. He made no attempt to facilitate us a way to catch up to them. We ultimately walked ourselves to the 300 stairs staircase up to the Tortuga Bay entry station. We climbed the stairs with difficulty and walked the 3 Km to Tortuga Bay. We enjoyed the Walk to the beautiful Bay and park. We arranged our own water taxi passage back to Ayora.
It would seem reasonable for your company to refund the costs we paid in advance for that excursion that we did not recieve.
Apparently, Nicholas, who arranged our trip itinery, lodgings and excursions according to the criteria I had carefully explained to him regarding my wife’s physical disabilities, has not actually been to these Islands nor experienced the
excursions we were booked onto. If he had he might not have booked us onto the excursions with the very small boat transitions to the difficult shore landings and inaccessible lava rock trails.
The escorted taxi ride and escort on the Itabaca Ferry and bus to the airport was nice. As my wife was leaving the Baltra airport for home I was met by the Galapagos Aggressor dive boat staff for the rest of Galapagos adventure.
Now after spending two weeks in the Galápagos Islands and enjoying them fully I’ve returned safely home. It seems your firm overcharged us considerably for the trip you arranged for us. This may influence whether I can refer your services to anyone in the future.
Sincerely,
Jim Lipow
Riverside California

Hotel Reviews
Albemarle
Puerto Villamil

On the beach, near beachfront restaurants. Breakfast basic.

Authenticity & Character
Excellent room very comfortable
Location
On the beach and close to everything in town
Staff
The office was staffed except late at night to 630 in the morning.
Cleanliness & Comfort
Hotel Solymar
Galápagos

Waterfront. good breakfast poolside, harborside. One of the best in town except for maybe 2 ultra posh other hotels. Central location. We had to change to a second room upon arrival because the door knob on our original room was so loose it was about to fall off. The staff was very responsive to this issue and move us immediately.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Galapagos Islands

With a little effort the Galapagos park authorities could make the shore landing accessible for individuals with disabilities

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling at Tortuga Bay
Snorkeling at Tortuga Bay
Puerto Ayora

The guide would wait 5 minutes and left us behind. What a jerk

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

The walking trail proved to be inaccessible to walkers with disabilities. Too bad because a hand crew could make it accessible in short order .

Quality of Experience
Food
The walking trail
Guides, Drivers and Staff
Transport
Free Morning Until Departure
Free Morning Until Departure
Galapagos Islands

Ther was time for nothing before our departure to the airport

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Santa Cruz Island:  Highlands (Plant a Tree)  & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands (Plant a Tree) & Charles Darwin Research Station
Puerto Ayora

There was no tree planting and no evidence of any tree planting before our visit. But the Darwin Center is a MUST VISIT part of a visit to Santa Cruz and PTO Ayora.

Local specialist: Nicolas Cadena
Nicolas
Nicolas Cadena
Local specialist in Ecuador | Replied on Nov 21, 2024

Hi James,

Thank you very much for your valuable feedback,

We appreciate your comments and we have taken note of the points you made, and understand that there might have been some miscommunication. Nevertheless, we are glad to hear that you enjoyed your two weeks in the Galapagos fully.

As we mentioned over the chat, we would be happy to issue to refund for this activity that you missed to ensure your satisfaction, and we hope to have you in South America again in the near future :)

Yours,
Nick

Perfect vacation of not young couple in Galapagos and Ecuador.
Galapagos Islands | Oct 18 - Oct 27, 2024

Tanya
Tanya G.
Israel | Reviewed on Nov 03, 2024
We are not young couple, that decided to visit Galapagos islands and Ecuador for our annual vacation.
I want to thank our local specialist, Isabel, for the perfect organization of this vacation. The positive experience started from a mutual planning of the trip, half a year before the vacation: Isabel was sensitive to every word and wish and we changed and adjusted the plan a number of times, until we were absolutely pleased.
In our case, I preferred to book the hotels and flights by...
Read more

We are not young couple, that decided to visit Galapagos islands and Ecuador for our annual vacation.
I want to thank our local specialist, Isabel, for the perfect organization of this vacation. The positive experience started from a mutual planning of the trip, half a year before the vacation: Isabel was sensitive to every word and wish and we changed and adjusted the plan a number of times, until we were absolutely pleased.
In our case, I preferred to book the hotels and flights by myself, however, most of the hotels were selected according to Isabel's recommendation and they answered our expectation and even, in two locations (in Isabella Island and in Quito), exceeded them.
The trip was organized in a way that we were followed by a guide or a driver most of the time. So, we could feel relaxed and enjoy the scheduled activities. Everything worked according to the plan, on time and without unpleasant surprises. It happened that by mistake, we took a wrong car to the airport and had to pay for it. Although it was our mistake, the agency returned us the price of this trip that was pre-paid.
The ongoing communication with Isabel continued by WhatsApp during the entire trip, which was very comfortable. However, the internet in Galapagos is poor in some places and not always the connection was possible.
The English of local guides in Galapagos was not always clear, sometimes it required effort to understand, but they were patient, and we normally repeated the question and understood the answer.
In Galapagos we selected the option to stay in hotels rather than at yacht, and it was a good choice for us, because we were free to go around the island anytime and performed snorkeling, kayaking and hiking to the extend we wanted. The only detail that was not properly addressed was the size of the wet suit for my husband: he is unusually big person, so, in one place we could not get a suit for him. I would recommend addressing this information in advance.
In continental Ecuador we were accompanied by a local guide, Rodrigo, who took us to Banos, Cotopaxi and Quito. Rodrigo was a very informal, calm and knowledgeable guide, and we learned a lot about the country, its history and nature, both are fields of our interest. The country is amazing and rich in resources and nature!
Although, we encountered, unexpectedly, the electricity shutdowns in the continental Ecuador (I hope, temporary), the vacation could not be better!

Hotel Reviews
Hotel Las Plazas
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Guayaquil Airport
Guayaquil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cally Galapagos
Puerto Villamil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Isla de Baños
Baños
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Transfer to Guayaquil Airport, Arrival to Galapagos & Highlands of Santa Cruz
Transfer to Guayaquil Airport, Arrival to Galapagos & Highlands of Santa Cruz
Galapagos Islands
Guides, Drivers and Staff
Transport
Visit to the Charles Darwin Research Station
Visit to the Charles Darwin Research Station
Puerto Ayora

We visited there at the end of the long day and were tired. The guide was hard to understand and sometimes we gave up.

Quality of Experience
Guides, Drivers and Staff
Transport
Excursion to an uninhabited island
Excursion to an uninhabited island
Galapagos Islands

The trip was amazing and interesting, all the explanations were clear. We went to Bartolome Island; the landscape is breathtaking. Recommended!

Quality of Experience
Food
Unbelievable, but the food prepared on the ship was tasteful and of good quality!
Guides, Drivers and Staff
The guide (Martin) was very good, we had amazing discussion.
Transport
Kayaking & Snorkeling at Las Tintoreras
Kayaking & Snorkeling at Las Tintoreras
Galapagos Islands

Kayaking-the waves because higher during kayaking and at the end we were a bit nervous, but the guide was very professional , so we did it! My husband did not snorkel that time, because there was no XXXL wetsuit to rent in this company.

Quality of Experience
Guides, Drivers and Staff
For snorkeling the guide trained us in detail, because we had no experience, and then hold my hand most of the time to cause me to feel secure. It was very helpful, because next day I was able to snorkel much better.
Transport
Snorkel at Los Túneles
Snorkel at Los Túneles
Galapagos Islands

Waw! the sharks were my highlights! :) And they had XXXL wetsuit, so we both could snorkel. At the end the photos of the underwater animals and fish were available, made by the guide-the places we sow by our eyes.

Quality of Experience
Food
the food was simple.
Guides, Drivers and Staff
The guide was perfect, he took care of everything and everyone.
Transport
Biking to Pailón del Diablo
Biking to Pailón del Diablo
Baños

Waw again! So beautiful views of Ands! The guide for the biking (Roberto) was energetic and enthusiastic. Our main guide, Rodrigo, followed us with the car, which contributed to the secure biking, since part of the road passes on the side of the local highway. We also visited with Rodrigo the Casa del Arbol, the swings, which was amazing experience. For the launch Rodrigo took us to the restaurant of the artist, the food was good and also the place is very interesting, with paintings and a studio and the green was everywhere!

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Cotopaxi National Park
Explore Cotopaxi National Park
Galapagos Islands

We hiked around the lake with birds and received explanations about the volcano and the park. There is a small visiting center before approaching the hiking routes. The volcano resembled Fugi in Japan :) The route is situated at about 4000m, we tolerated the altitude rather well, however, we had to move slowly to breath normally.

Quality of Experience
Food
After the hiking in the park, on our way to Quito, the guide, Rodrigo, brought us to the restaurant located in the former Markise palace, the portions were very-very good!!! Unfortunately, I do not remember the name :(
Guides, Drivers and Staff
Transport
My husband requested to drive, so he did it in the park, which was also interesting experience. To drive you need an international license.
Quito City Tour
Quito City Tour
Galapagos Islands

Quito guided tour and artisan market. The city tour included churches, general explanations, city viewpoint on the hill, vising of artisan chocolate shop (recommended!) and - at the end, the market where we purchased souvenirs and presents for the family. Rodrigo, the guide, accompanied us in every activity, so the shopping was easy and pleasant. Before the market, we visited, per our request a leather shop in the historical part of Quito and bought bags of beautiful local design. In order to maximize the potential of this tour (we had only half a day in Quito before the flight), Rodrigo brought a driver, so we were free to go with him by foot and by car, as needed, without interrupting the tour for parking and waiting for pickup.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Isabel Pérez
Isabel
Isabel Pérez
Local specialist in Quito | Replied on Nov 12, 2024

Tanya, thank you so much for your kind words! It’s wonderful to hear about your experience in Ecuador and the Galapagos. I’m so glad that together, we created a trip that met all your expectations.

I love to hear that Rodrigo’s guidance enriched your time on the mainland and that, despite the outages, your vacation was everything you hoped for. It was a pleasure to be a part of your journey, and I hope to welcome you back soon to explore even more of our beautiful country!

Best,
Isabel

Alvaro put together a wonderful trip for us! ...
Galapagos Islands | Oct 4 - Oct 13, 2024

Tanya
Tanya B.
Ashburn, VA | Reviewed on Oct 25, 2024

Alvaro put together a wonderful trip for us! He and Josselyn took amazing care of us and made sure we were escorted every step of our trip which we greatly appreciated. Every single guide was very knowledgeable and passionate about the Galápagos Islands and all of the wildlife. We loved all of our guides but especially, Darwin, on Isabela Island! All of our accommodations were lovely and the staff at Hotel Acacia was particularly friendly and helpful. It was a trip of a lifetime! I will highly recommend KimKim! Thank you for helping us create such beautiful memories!

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Oct 25, 2024
Dear Tanya, Thank you so much for your kind words! We’re happy to read that you had such an amazing experience, we are very focused on taking care of all the details of your journey. It’s wonderful to know that the guides, especially Darwin on Isabela Island, left a lasting impression with their passion and knowledge of the Galápagos. We’re glad your accommodations were lovely and that Hotel Acacia's staff made you feel so welcome. Creating beautiful memories like these is exactly what we... Read more

Dear Tanya, Thank you so much for your kind words!

We’re happy to read that you had such an amazing experience, we are very focused on taking care of all the details of your journey. It’s wonderful to know that the guides, especially Darwin on Isabela Island, left a lasting impression with their passion and knowledge of the Galápagos. We’re glad your accommodations were lovely and that Hotel Acacia's staff made you feel so welcome. Creating beautiful memories like these is exactly what we work for!

Thank you for choosing us, and we can’t wait to help you with more adventures in the future! :)

Your local friends,

Alvaro & Josselyn.

Our tour guides were wonderful! All were prof...
Galapagos Islands | Oct 4 - Oct 13, 2024

Marianna
Marianna M.
Dallas, TX | Reviewed on Oct 20, 2024
Our tour guides were wonderful! All were professional, knowledgeable, and very informative. We all learned so much about the islands and the creatures that inhabitate them.
It was truly a fabulous trip for my dear friend's birthday!
Read more

Our tour guides were wonderful! All were professional, knowledgeable, and very informative. We all learned so much about the islands and the creatures that inhabitate them.
It was truly a fabulous trip for my dear friend's birthday!

Hotel Reviews
Acacia Galápagos Boutique Hotel
Puerto Ayora

Great location & lovely staff!

Authenticity & Character
Great staff & nice rooms!
Location
Super close to restaurants & great for walking around to explore the town.
Staff
Very helpful
Cleanliness & Comfort
Very clean & comfy
Albemarle
Puerto Villamil

Amazing view & location! Our room was so pretty.

Authenticity & Character
Charming place with pretty rooms
Location
Right on the beach with a gorgeous view!
Staff
Very nice & helpful!
Cleanliness & Comfort
Very comfy, & clean!
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Oct 21, 2024

Hello Marianna,

Thank you for your wonderful feedback! We’re so glad to hear you and the group had a fantastic trip and that our guides were able to enhance your experience with their knowledge and professionalism. It’s great to celebrate a birthday in such a memorable way! We hope to welcome you back for more adventures soon!

Best!
Alvaro and Team

I wanted to thank you and you team for planni...
Galapagos Islands | Oct 4 - Oct 13, 2024

K
Kelly W.
Atlanta, GA | Reviewed on Oct 18, 2024
I wanted to thank you and you team for planning an amazing trip to the Galápagos Islands. We were extremely happy with all of our accommodations, especially our hotel in Santa Cruz. The staff at the Acacia Hotel was wonderful, they went above and beyond to make us feel welcome. We enjoyed all of our excursions, especially our snorkeling excursion on Isabella Island. Our guide Darwin was fantastic. I will definitely use kimkim again. Read more

I wanted to thank you and you team for planning an amazing trip to the Galápagos Islands. We were extremely happy with all of our accommodations, especially our hotel in Santa Cruz. The staff at the Acacia Hotel was wonderful, they went above and beyond to make us feel welcome. We enjoyed all of our excursions, especially our snorkeling excursion on Isabella Island. Our guide Darwin was fantastic. I will definitely use kimkim again.

Hotel Reviews
Acacia Galápagos Boutique Hotel
Puerto Ayora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Albemarle
Puerto Villamil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Rincon de Puembo, BW Signature Collection
Puembo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Opuntia Galapagos Hotel
Puerto Baquerizo Moreno
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Oct 18, 2024

Thank you so much for your kind words! We're thrilled to hear that you had an amazing time in the Galápagos Islands and enjoyed your accommodations, especially at the Acacia Hotel. It’s wonderful to know the staff there made you feel so welcome. We're glad the excursions, particularly the snorkeling on Isabela Island, were memorable, and that Darwin provided a fantastic guiding experience.

We look forward to helping you plan your next adventure with kimkim.

Safe travels and see you soon!

Your local friend,

Alvaro.

Outstanding Tour Experience with Kim Kim: Well-Organized and Supportive
Galapagos Islands | Sep 2 - Sep 18, 2024

Ganesh
Ganesh P.
Ashburn, VA | Reviewed on Sep 19, 2024
Kim Kim organized our visit to Quito, the Galápagos Islands, and several places in Peru, including Machu Picchu. The tour was exceptionally well-organized. Majo (María José) and Tamer were always available to assist.
The tour guides were friendly, informative, and engaging, providing fascinating details at each stop. Pick-up times were well-coordinated, and all transfers went smoothly, including assistance at the airport to ensure we were ready for our flight. Despite occasional...
Read more

Kim Kim organized our visit to Quito, the Galápagos Islands, and several places in Peru, including Machu Picchu. The tour was exceptionally well-organized. Majo (María José) and Tamer were always available to assist.
The tour guides were friendly, informative, and engaging, providing fascinating details at each stop. Pick-up times were well-coordinated, and all transfers went smoothly, including assistance at the airport to ensure we were ready for our flight. Despite occasional difficulties with accents or fast speaking, they were always willing to clarify when needed. Their knowledge and enthusiasm made the experience truly memorable.

Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Sep 19, 2024
Dear Ganesh,
Thank you so much for your valuable feedback. It is heart-warming to know that this special father-son trip has been such a success and that you have enjoyed the beautiful destinations that were included. I know firsthand how Majo was dedicated to your trip during the planning process and while you were here enjoying this trip with us. I will make sure to convey your positive comments to our guides and service providers, and we will take into account what needs to me improved for...
Read more

Dear Ganesh,
Thank you so much for your valuable feedback. It is heart-warming to know that this special father-son trip has been such a success and that you have enjoyed the beautiful destinations that were included. I know firsthand how Majo was dedicated to your trip during the planning process and while you were here enjoying this trip with us. I will make sure to convey your positive comments to our guides and service providers, and we will take into account what needs to me improved for future occasions.
Thank you again and we look forward to planning more adventures for you and your loved ones in the near future.
Best,
Tamer & Majo

Quito and the Galapagos - Equador 2024
Galapagos Islands | Aug 13 - Aug 22, 2024

caitrinad@yahoo.co.uk
[email protected] A.
United Kingdom | Reviewed on Sep 02, 2024
We had a fantastic trip to Ecuador - Quito and the Galapagos- and will treasure the memories forever. Angie at KimKim worked closely with my husband and myself both in terms of organising our trip but also keeping in touch during our trip to make sure everything was perfect. Our hotels were perfect for our family and the trips - boat trips and land based adventures - were fabulous. We were looked after and provided with lots of information which really added to our wonderful trip. Read more

We had a fantastic trip to Ecuador - Quito and the Galapagos- and will treasure the memories forever.

Angie at KimKim worked closely with my husband and myself both in terms of organising our trip but also keeping in touch during our trip to make sure everything was perfect.

Our hotels were perfect for our family and the trips - boat trips and land based adventures - were fabulous. We were looked after and provided with lots of information which really added to our wonderful trip.

Hotel Reviews
La Casona de La Ronda
Quito

This was a lovely hotel. Great location, wonderful building and fab staff.

Authenticity & Character
Had a wonderful feel to the hotel and we loved it
Location
Very central to old town and a cheap taxi/Uber to other locations. Very easy to walk to keep sires
Staff
Always helpful - nothing was a problem
Cleanliness & Comfort
Clean and comfortable beds, clean shower and towels- all lovely!
Galapagos Sunset Hotel
Puerto Baquerizo Moreno

Great location and facilities were all perfect for our family. Front desk staff were very helpful too - restaurant recommendations and activity suggestions 😊

Authenticity & Character
Modern and not much character - but clean, perfect location, comfortable and safe
Location
Perfect - close to pier and all restaurants
Staff
Always helpful
Cleanliness & Comfort
Acacia Galápagos Boutique Hotel
Puerto Ayora

We loved everything about the hotel - it was fab!

Authenticity & Character
Modern but had character and was very tasteful. Definitely 5 star!
Location
Perfect as not on sea front but not too far away from anything - we loved it!
Staff
All amazing - helpful on every level!
Cleanliness & Comfort
We all loved it - comfy beds, lovely sheets, clean and lovely
Activity Reviews
Interpretation Center & Tijeretas Hill
Interpretation Center & Tijeretas Hill
Galapagos Islands

We did this trip on our own as the guide instead took us to the beach to see the Sea Lions and to the only lake in San Cristobal- El Junco

Quality of Experience
Lots of information and detail provided by the guide
Food
We had lunch at a local restaurant before setting off on the trip - hard to avoid meat but not bad!
Guides, Drivers and Staff
Guide was very helpful, chatty and good company
Transport
It was on time, fit us all in and waited at each location
360° Tour
360° Tour
Isla San Cristóbal

The snorkeling was great at all locations and our guide was brilliant- taking photos and videos of everything which he shred. Boat crew were great too despite the return journey being very bumpy! Wet suit definitively needed, which we had been advised about.

Quality of Experience
Food
Food on board was very good and snacks were also provided
Guides, Drivers and Staff
Guide and boat staff were fab - very helpful throughout our trip.
Transport
Highlands of Santa Cruz Island
Highlands of Santa Cruz Island
Galapagos Islands

We loved it all - a great start to our Santa Cruz expedition. Giant turtles were amazing

Quality of Experience
Food
Lunch at the venue was great
Guides, Drivers and Staff
Transport
Visit to the Charles Darwin Research Station
Visit to the Charles Darwin Research Station
Puerto Ayora

This didn’t take too long but was an interesting and informative visit

Quality of Experience
Guides, Drivers and Staff
Transport
We walked with our guide from the hotel - nice to stretch our legs.
Excursion to an uninhabited island
Excursion to an uninhabited island
Galapagos Islands

We loved it all - whilst we didn’t see too much when snorkeling the walk around the island looking at the nesting birds - blue footed Boobies and Frigate birds were amazing. Also the marine iguana 😊

Quality of Experience
Journey, boat, crew, guide and wildlife all amazing. As was the company of other guests.
Food
Fabulous!
Guides, Drivers and Staff
Transport
Visit to another uninhabited island
Visit to another uninhabited island
Galapagos Islands

A long trip but the same boat and crew as our previous day trip to North Seymour. The snorkeling whilst colder was amazing. We saw penguin’s, black tipped reef shark, anchovies, rays and loads of colorful fish. 🐠

Quality of Experience
Crew, guide and boat all fantastic
Food
Great food again - snacks, cakes and champagne
Guides, Drivers and Staff
Transport
Local specialist: Angie Maldonado
Angie
Angie Maldonado
Local specialist in Quito - Ecuador | Replied on Sep 03, 2024
Dear Caitrin, Thank you so much for your kind words! I am absolutely thrilled to hear that you and your family had such a fantastic time in Ecuador and the Galapagos! It was a true pleasure working with you and your husband to create a memorable adventure, and I'm glad everything went smoothly. I’m delighted that the hotels, boat trips, and land-based adventures were perfect for your family. It’s wonderful to hear that you felt well taken care of and that the information provided added to... Read more

Dear Caitrin,

Thank you so much for your kind words! I am absolutely thrilled to hear that you and your family had such a fantastic time in Ecuador and the Galapagos! It was a true pleasure working with you and your husband to create a memorable adventure, and I'm glad everything went smoothly.

I’m delighted that the hotels, boat trips, and land-based adventures were perfect for your family. It’s wonderful to hear that you felt well taken care of and that the information provided added to your experience!

Thank you for choosing to travel with us, and I hope to have the pleasure of helping you plan another incredible journey in the future!

Wishing you all the best,
Angie

Excellent teams who took care of us during th...
Galapagos Islands | Jul 6 - Jul 20, 2024

T
Thanh T.
Florence-Graham, CA | Reviewed on Jul 27, 2024

Excellent teams who took care of us during these 2 weeks!

Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Jul 27, 2024

Dear Thanh,
So glad you enjoyed your trip with us :) You took some marvelous photos indeed! Can't forget the Land Iguana stunning photo :) I hope that we can meet again and plan you more adventures :)
Yours,
Tamer

Ecuador Adventure: A Memorable Experience
Galapagos Islands | Jul 6 - Jul 20, 2024

U
Uyen N.
Florence-Graham, CA | Reviewed on Jul 23, 2024
Our recent trip to Ecuador was an unforgettable adventure, and we are thrilled to share our experience.
We spent three incredible nights at the Napo Wildlife Center in Yasuni National Park. The lodge, nestled deep in the rainforest, was nothing short of spectacular. The surrounding nature was breathtaking, and we enjoyed numerous canoe rides, which provided an up-close look at the diverse wildlife. Each excursion was an exciting journey, offering sights of exotic birds, playful monkeys, and...
Read more

Our recent trip to Ecuador was an unforgettable adventure, and we are thrilled to share our experience.
We spent three incredible nights at the Napo Wildlife Center in Yasuni National Park. The lodge, nestled deep in the rainforest, was nothing short of spectacular. The surrounding nature was breathtaking, and we enjoyed numerous canoe rides, which provided an up-close look at the diverse wildlife. Each excursion was an exciting journey, offering sights of exotic birds, playful monkeys, and other fascinating creatures. The pristine beauty of the rainforest left us in awe.
Following our rainforest adventure, we embarked on a seven-night cruise aboard the Montserrat in the Galapagos Islands. This part of our trip was extraordinary. Seeing so many animals up close was a dream come true. We snorkeled with marine iguanas, sharks, and even penguins! Our guide, Javier, was incredibly knowledgeable and passionate, making every excursion informative and enjoyable. The Galapagos Islands truly felt like a paradise, teeming with unique wildlife and stunning landscapes.
We also had the pleasure of exploring Quito. Our walking tour was informative and engaging, allowing us to soak in the city's rich history and culture. A highlight was the cooking class with our guide, Sebastian. It was a delightful experience learning to prepare traditional Ecuadorian dishes and enjoying a delicious meal we had made ourselves.
A special thanks to Tamer Obeid, who expertly organized this fabulous trip for our family. His prompt communication and attention to detail ensured everything went smoothly from start to finish. Tamer’s dedication made our vacation truly memorable, and we highly recommend his services to anyone planning a trip to Ecuador.

Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Jul 25, 2024
Dear Uyen :)
I can't be happier learning how much you and the family enjoyed this trip to Ecuador and the Galapagos Islands, it really warms my heart to read your feedback and how each part of this trip has left some unforgettable set of memories :) From the Amazon experience to the Galapagos cruise, my goal was to offer you and the family genuine and authentic encounters with the beauty of this country, and I'm glad we fulfilled :)
I will extend your lovely comments to our different...
Read more

Dear Uyen :)
I can't be happier learning how much you and the family enjoyed this trip to Ecuador and the Galapagos Islands, it really warms my heart to read your feedback and how each part of this trip has left some unforgettable set of memories :) From the Amazon experience to the Galapagos cruise, my goal was to offer you and the family genuine and authentic encounters with the beauty of this country, and I'm glad we fulfilled :)
I will extend your lovely comments to our different providers and partners, and this will surely help us offer even better services and experiences to our future travelers.
My greetings to Thanh and the whole family, and I hope we meet again :)
Yours,
Tamer

An 8 days cruise on the Montserrat boat
Galapagos Islands | Jul 6 - Jul 20, 2024

Elsa
Elsa G.
France | Reviewed on Jul 23, 2024
We had a memorable trip on the Montserrat boat for 8 days. Very clean and on time withe the schedule every day. A lot to do. Enjoyed a lot the snorkeling experience. The crew was adorable and professional. Our guide was EXCEPTIONAL! Javier PICASA, has a lot of knowledge about the islands, flora and fauna. Made our experience great! He is an exceptional snorkeler and we saw a lot of animals, turtles, sharks, iguanas, sea lions and pinguins. We can only recommend him warmly! Read more

We had a memorable trip on the Montserrat boat for 8 days. Very clean and on time withe the schedule every day. A lot to do. Enjoyed a lot the snorkeling experience. The crew was adorable and professional. Our guide was EXCEPTIONAL! Javier PICASA, has a lot of knowledge about the islands, flora and fauna. Made our experience great! He is an exceptional snorkeler and we saw a lot of animals, turtles, sharks, iguanas, sea lions and pinguins. We can only recommend him warmly!

Activity Review
Colonial City Tour, Cooking Class & the Middle of the World Monument
Colonial City Tour, Cooking Class & the Middle of the World Monument
Quito

We had an amazing city tour with Sebastian. The cooking class was a good way to enjoy equatorian cuisine

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Jul 25, 2024
Dear Elsa,
Thank you so much for your positive review and wonderful feedback. I am really happy you and the family have enjoyed this trip with us here in Ecuador and the Galapagos Islands, and that the services of our providers met your expectations. I'll make sure to convey your lovely comments to the operators of the Monserrat cruise and to Javier in particular, and also to Sebastian :)
I hope we can help you and the family plan and enjoy amazing future adventures, as we're totally...
Read more

Dear Elsa,
Thank you so much for your positive review and wonderful feedback. I am really happy you and the family have enjoyed this trip with us here in Ecuador and the Galapagos Islands, and that the services of our providers met your expectations. I'll make sure to convey your lovely comments to the operators of the Monserrat cruise and to Javier in particular, and also to Sebastian :)
I hope we can help you and the family plan and enjoy amazing future adventures, as we're totally committed here in Kimkim to offering our beloved travelers unique services and experiences :)
Best regards,
Tamer

Wonderful trip to the Quito and The Galapagos Islands
Galapagos Islands | Jul 1 - Jul 12, 2024

Deborah
Deborah E.
Bethesda, MD | Reviewed on Jul 13, 2024
Our trip to the Quito and The Galapagos Islands was fabulous! The services provided by KimKim, especially Anthony who coordinated everything for us, was flawless. Every guide and driver we had were knowledgeable, timely, friendly, and welcomed us to Ecuador with open arms. We loved our trip to the cloud forest with David and our 7 day cruise around the Galapagos islands aboard the Archibel I where we saw tons of birds, sea lions, penguins, rays, and other sea animals. When we needed help... Read more

Our trip to the Quito and The Galapagos Islands was fabulous! The services provided by KimKim, especially Anthony who coordinated everything for us, was flawless. Every guide and driver we had were knowledgeable, timely, friendly, and welcomed us to Ecuador with open arms. We loved our trip to the cloud forest with David and our 7 day cruise around the Galapagos islands aboard the Archibel I where we saw tons of birds, sea lions, penguins, rays, and other sea animals. When we needed help making a few important changes on the fly, Anthony made it all happen. We felt very supported by him and the KimKim/Responsible Travel Team before and during our travels.

Hotel Reviews
Ikala Quito Hotel
Quito

Great hotel, beautifully appointed room with comfortable bed. Lots of options for the breakfast buffet and for dinner as well. Appreciated the two for one mojitos as well! Hotel has armed security 24/7 and feels safe.

Authenticity & Character
The decor in the room and in all the common speaces.
Location
Easy to walk to a few restaurants. Nice to be in a neighborhood.
Staff
While their English wasn't great, it was good enough to provide super service and help us when the safe in our room wouldn't open!
Cleanliness & Comfort
Perfectly clean. Good temperatures. Loved the linens on the bed.
Archipel I
Guayaquil - Ecuador

We really enjoyed our time on the Archipel I. The food was delicious and plentiful. The chef put a lot of thought into offering a diverse menu for every meal. The fruit drinks provided whenever we returned from an excursion on shore or aboard the dingy were a great treat. The rooms are comfortable, with ample amount of space for storing luggage and clothing. On the first part of the trip we were in a room at the front of the boat which was particularly bumpy, especially because of the route we were on. For the second half of the trip, we moved to a room at the back of the boat which we found a lot less bumpy. The sea may have been less wavy either way but we liked being in the back better and really appreciated the opportunity to move. Overall, the staff on this boat are super.

Authenticity & Character
Great ship to see the Galapagos Islands on.
Location
We went on the 7 day cruise - around the western islands and then up to Genevese.
Staff
Great staff -- so customer focused and efficient. They knew how to get things done and keep the group moving forward and able to address issues as they came up.
Cleanliness & Comfort
The vessel and cabins were very clean. The bathrooms, while very clean and usable, are beginning to show their age a bit.
La Palma Polo Club

La Palma Polo Club is a unique experience and location! Our room was HUGE. Loved all the windows and rustic decor. Only thing missing was a desk. Food was good at the restaurant too. Enjoyed walking the grounds. There are not many rooms so you feel like you are at a special place . We only stayed one night before catching our flight so we didn't use the pools or the spa.

Authenticity & Character
Hotel was beautiful.
Location
While the hotel is closer to the airport than Quito, it is still a half an hour a way. It is also not convenient to Quito if you want to use it as a base for touring. That said, the location is beautiful and it is a great place to stay, particularly if you want to hang out for a few days.
Staff
Very helpful and friendly.
Cleanliness & Comfort
Everything was clean and comfortable! The bed was great. The decor was beautiful.
Activity Reviews
Moreno Point - Urbina Bay (Isabela Island)
Moreno Point - Urbina Bay (Isabela Island)
Cruise Ship
Espinoza Point (Fernandina Island) - Vicente Roca Point (Isabela Island)
Espinoza Point (Fernandina Island) - Vicente Roca Point (Isabela Island)
Cruise Ship
Black Turtle Cove  - Flamingos and Relax in Bachas Beach
Black Turtle Cove - Flamingos and Relax in Bachas Beach
Cruise Ship
Colonial Quito City Tour  & the Middle of the World
Colonial Quito City Tour & the Middle of the World
Quito

Really enjoyed the Middle of the World experience. Very fun and worthwhile. We also enjoyed the tour of old Quito and the view of the city from the Virgin of Quito statue overlooking the city was outstanding!

Quality of Experience
Guides, Drivers and Staff
David was a great guide, adjusting the tour based on our interests, and sharing with us lots of interesting information about Quito's history and current situation.
Transfer to the airport for your flight back home (Departure)
Transfer to the airport for your flight back home (Departure)
Galapagos Islands

Smooth transfer with lots of time to check in at the airport.

Arrival to Quito
Arrival to Quito
Galapagos Islands

Friendly driver met us at the airport and we had a smooth transfer to our hotel for the evening.

Birding Day in the Cloud Forest
Birding Day in the Cloud Forest
Quito

Our guide knew of a few "private" birding locations where locales set up bananas and other fruit to attract birds to their property, including hummingbirds. These locations did not disappoint! We saw dozens of colorful and unique birds and were able to feed a vast array of beautiful hummingbirds. We also went to the butterfly refuge which was okay. The highlight there was seeing two kinds of toucans and a sunbittern on or near the property.

Guides, Drivers and Staff
David knows his birds and was passionate about seeing and finding them!
Baltra Airport - Fausto Llerena Breeding Centre (Santa Cruz)
Baltra Airport - Fausto Llerena Breeding Centre (Santa Cruz)
Cruise Ship

We are glad we saw the breeding center but it is nothing like seeing the giant tortoises in the wild! The breeding center focuses a lot on educating visitors about the tortoises and the Galapagos ecosystem. The baby tortoises from various islands was interesting to see.

Twin Craters - El Chato Reserve  (Santa Cruz Island) - Transfer Out to Baltra Airport
Twin Craters - El Chato Reserve (Santa Cruz Island) - Transfer Out to Baltra Airport
Cruise Ship

We stopped by the twin craters on our way to the airport. It was cool to see the crater (we actually only had time to see one) but I wouldn't go out of my way to see it. The time we spent seeing the wild giant tortoises on property nearby was more worthwhile. There were so many of them - both male and female.

Exploring Genovesa Island: Prince Philip Steps and Darwin Bay
Exploring Genovesa Island: Prince Philip Steps and Darwin Bay
Cruise Ship

This island was the highlight of our trip! So many birds (red-footed boobys, blue-footed boobys, frigate birds and their chicks), everywhere you looked! Plus several short-eared owls and many other interesting things to see. It is a magical place.

Bartolome Island - Sullivan Bay (Santiago Island)
Bartolome Island - Sullivan Bay (Santiago Island)
Galapagos Islands

This island was another highlight of our trip but not because of the wildlife. The landscape and view from the top is magnificent! Snorkeling after the hike around the cove was lots of fun too.

Puerto Egas (Santiago Island) - Rabida Island
Puerto Egas (Santiago Island) - Rabida Island
Galapagos Islands
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Jul 15, 2024
Hi Deborah and Steve! :) Thank you so much for your kind words and valuable review!
I'm so glad to hear that your trip to Quito, the Cloud Forest and the Galapagos Islands was fabulous! It was an absolute pleasure coordinating everything for you and making sure you had a flawless experience.
I'm glad to know that you enjoyed your time with our knowledgeable and friendly guides and drivers. It's wonderful that David made your trip to the Cloud Forest memorable and that your Galapagos cruise... Read more

Hi Deborah and Steve! :)

Thank you so much for your kind words and valuable review!
I'm so glad to hear that your trip to Quito, the Cloud Forest and the Galapagos Islands was fabulous! It was an absolute pleasure coordinating everything for you and making sure you had a flawless experience.

I'm glad to know that you enjoyed your time with our knowledgeable and friendly guides and drivers. It's wonderful that David made your trip to the Cloud Forest memorable and that your Galapagos cruise aboard the Archipel I was filled with incredible wildlife sightings.

Assisting our travelers and making their travel experience smooth and enjoyable was and will always be my top priority!

Thank you for choosing us. Your feedback means a lot to our team at KimKim and Responsible Travel, and to me personally. We look forward to welcoming you back to Ecuador for your next adventure!

All the best from the middle of the world,
Anthony :)

Not sure how to rate this but we lost a whole...
Galapagos Islands | May 1 - May 13, 2024

D
DEBBRA A.
Minneapolis, MN | Reviewed on Jun 18, 2024
Not sure how to rate this but we lost a whole day practically because one Of our guides in Ecudor Was very insufficient. She didn't have the right change for the pain.When she picked us up and then when she took us to Cuenca she kept getting lost. Before we left, we had to stop so she could have breakfast cause she didn't have anything to eat.At her mother's house before she left that morning. Also she did not know anything about the national park that we stopped at. She could not answer our... Read more

Not sure how to rate this but we lost a whole day practically because one Of our guides in Ecudor Was very insufficient. She didn't have the right change for the pain.When she picked us up and then when she took us to Cuenca she kept getting lost. Before we left, we had to stop so she could have breakfast cause she didn't have anything to eat.At her mother's house before she left that morning. Also she did not know anything about the national park that we stopped at. She could not answer our questions. When we finally got to our destination, she had promised us.We could go to a spot there to get rid of this sress from the day and that did not work out either. I would not consider her a safe driver either. That was one of the reasons for the stress and then being jerked around all over the place From her driving. We were supposed to have a different guide to begin with. And actually he turned out fine. Except he dished us at the airport when he drove his back to Guayaquil Ecuador. Our plane didn't leave till 1130 that night and he dropped us off at the airport.About 330 in the afternoor it might have been earlier. Kim did get back with this about an hour or so later and line up another guide Who was a very good person but we ended up giving two people tips that day or the day instead of just one so that was an extra Twenty dollars from each of us for the guides. We found out later that the guide that was good and dropped us off at the airport.Check another client.So I had to get back to quinca instead of staying with us like he was supposed to. The whole thing made it's very uneasy. The rest of the trip especially the calypso boat was wonderful.

Hotel Reviews
M/Y Calipso

Everything about this boat and crew is absolutely fantastic.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Santa Lucía
Cuenca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sheraton Guayaquil
Guayaquil
Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on Jun 24, 2024
Hi Debbra, thank you so much for taking the time to review your trip to Ecuador! I am happy to hear that all in all you have enjoyed your vacation, especially the Galapagos cruise and the hotels we selected for you, and I am truly sorry about the issue you encountered during your trip. I would like to apologize again for the insufficient service provided by the guide in Guayaquil and Cuenca, as well as for the inconveniences that ensued. We will definitely address this matter with the... Read more

Hi Debbra,

thank you so much for taking the time to review your trip to Ecuador! I am happy to hear that all in all you have enjoyed your vacation, especially the Galapagos cruise and the hotels we selected for you, and I am truly sorry about the issue you encountered during your trip.

I would like to apologize again for the insufficient service provided by the guide in Guayaquil and Cuenca, as well as for the inconveniences that ensued. We will definitely address this matter with the guide in question and take appropriate actions to prevent such issues from happening in the future. Our goal always is to ensure a safe and enjoyable experience for all our guests, and I regret that we did not meet your expectations in this part of your trip.

On your last day in Guayaquil, I tried my best to arrange for a new guide immediately, and I am glad to hear that the new guide provided a better experience for your last hours in Ecuador. Additionally, I hope the dinner provided as compensation was enjoyable for you!

Thank you once again for bringing these issues to our attention. We greatly appreciate your feedback and will use it to improve our services.

All the best for you and Lynn, and always safe travels,
Linda

Our Galapagos Adventure …Alvaro, our kimkim specialist planned a trip ...
Galapagos Islands | May 19 - May 26, 2024

joe
joe h.
Wheeler, WI | Reviewed on May 27, 2024
Alvaro, our kimkim specialist planned a trip of a lifetime for us in the Galapagos. Each and every experience he planned was special and executed well. I can’t say enough about each of our four different guides in the Galapagos. All weee knowledgeable, approachable and full of great charm. Thanks Alvaro and kimkim for the trip of a lifetime. Read more

Alvaro, our kimkim specialist planned a trip of a lifetime for us in the Galapagos. Each and every experience he planned was special and executed well. I can’t say enough about each of our four different guides in the Galapagos. All weee knowledgeable, approachable and full of great charm. Thanks Alvaro and kimkim for the trip of a lifetime.

Hotel Reviews
Casa Andina Premium Miraflores
Lima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wyndham Guayaquil, Puerto Santa Ana
Guayaquil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Galapagos Hotel
Puerto Ayora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Iguana Crossing Boutique Hotel
Galápagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Highlights of Lima- City Tour
Highlights of Lima- City Tour
Lima
Quality of Experience
Guides, Drivers and Staff
Transport
Adventure: Cycling at Cerro Mesa Reserva & Snorkeling at Garrapatero Beach
Adventure: Cycling at Cerro Mesa Reserva & Snorkeling at Garrapatero Beach
Galapagos Islands
Quality of Experience
Quality of Experience
Food
Food
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Welcome to Santa Cruz Island:  Highlands (Plant a Tree)  & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands (Plant a Tree) & Charles Darwin Research Station
Puerto Ayora

Our guide Stefano was outstanding

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

Best of a great trip

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on May 31, 2024
Dear Joe! Thank you so much for your glowing review! We are thrilled that you had the trip of a lifetime in the Galapagos. It’s wonderful to know that each experience we curated was special and met your expectations. Our guides in the Galapagos are indeed exceptional, and we’re delighted that you found them knowledgeable, approachable, and charming. Your kind words are a testament to their dedication and passion for making each journey unforgettable. Thank you once again for choosing... Read more

Dear Joe!

Thank you so much for your glowing review! We are thrilled that you had the trip of a lifetime in the Galapagos. It’s wonderful to know that each experience we curated was special and met your expectations.

Our guides in the Galapagos are indeed exceptional, and we’re delighted that you found them knowledgeable, approachable, and charming. Your kind words are a testament to their dedication and passion for making each journey unforgettable.

Thank you once again for choosing kimkim for your travel adventure. We look forward to assisting you with more memorable trips, perhaps next time to the Amazon!

Best!
Alvaro

Trip of a lifetime!
Galapagos Islands | May 12 - May 17, 2024

Tricia -
Tricia - J.
Flagami, FL | Reviewed on May 18, 2024
From conception to execution, Tam created the trip of a lifetime for us. His professionalism and care was incomparable. Our trip was perfectly curated to accommodate all of our interests and he was able to make our 6 day trip to Galapagos one that we’ll never forget! Thanks to our guides, Viviane, Rita, Julio and Neptali and our boat captains, we snorkeled in the amazing Las Tintoreras in Isabella, visited Bartholome, saw a killer whale, swam with sea lions, turtles, visited Los Tuneles, ate... Read more

From conception to execution, Tam created the trip of a lifetime for us. His professionalism and care was incomparable. Our trip was perfectly curated to accommodate all of our interests and he was able to make our 6 day trip to Galapagos one that we’ll never forget! Thanks to our guides, Viviane, Rita, Julio and Neptali and our boat captains, we snorkeled in the amazing Las Tintoreras in Isabella, visited Bartholome, saw a killer whale, swam with sea lions, turtles, visited Los Tuneles, ate amazing food, hopped around on speedboats. Tam always made us smile with his daily check ins, reminding us that he was there if we needed anything. Thank you, Tam! Galapagos felt like a another universe and you were a star!

Hotel Review
Ikala Galapagos Hotel
Puerto Ayora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on May 18, 2024

My dear Tricia,
I'm kinda speechless :) but I am extremely glad that this trip met your and Stephanie's expectations :) You are so special and you both deserve the best of experiences! The Killer Whale!! OMG! :) I can't be thankful enough for your kind words and positive feedback, my only regret is that I couldn't meet you in person due to your flight schedule. I'll make sure to share your wonderful comments with our guides, and I'll be looking forward to planning future travel plans for you, Stephanie, and any of your referrals :)
Yours,
Tam

Being looked after by trustworthy guides and drivers every step of the way.
Galapagos Islands | Apr 20 - Apr 28, 2024

Ora
Ora Y.
Florence-Graham, CA | Reviewed on May 01, 2024
My son and I just returned from a trip to the Galapagos islands planned and arranged by kimkim.com. It was an amazing and wonderful experience made easy and worry-free by Isabel Pérez's diligent planning and responsiveness to our requests and force major causes requiring changes in the itinerary.
Our guides were prompt, knowledgable and friendly: Andrei and Christian in Guayaquil, Solange in San Cristóbal, Danielle in Santa Cruz as well as the crews of the boats to Kicker Rock and North...
Read more

My son and I just returned from a trip to the Galapagos islands planned and arranged by kimkim.com. It was an amazing and wonderful experience made easy and worry-free by Isabel Pérez's diligent planning and responsiveness to our requests and force major causes requiring changes in the itinerary.
Our guides were prompt, knowledgable and friendly: Andrei and Christian in Guayaquil, Solange in San Cristóbal, Danielle in Santa Cruz as well as the crews of the boats to Kicker Rock and North Seymour island. The hotels Ibis in Guayaquil, Miconia on San Cristóbal and Galapagos Suites on Santa Cruz were clean and accommodating with a friendly and courteous staff.
We will definitely recommend the kimkim company to family and friends who are thinking of the Galapagos islands as a trip destination.
Sincerely,
Ora Yadin & Gil Benezer
Manhattan Beach, CA
USA

Local specialist: Isabel Pérez