A Full Service Experience

Italy | Jul 3 - Jul 12, 2024

Normally I don't write reviews, but I felt that the service I received made my trip 100% more enjoyable.

Starting with the planning of the trip, Andrea was really easy to work with. We went over our price range, the ideal trip (walking tours, food tours, both smaller and larger cities, incorporating some relaxation, experiencing true Italian experiences). We booked 4-5 months in advance of our trip. The booklet we received that outlined the trip had all the details, and went over where to meet each guide at what time, and how long it would take. It had every train, event, and other travel tickets were provided timely. Every hotel they booked was in a really good location in our opinion. Every guide was great and would text us the day before letting us know who they were and where to expect to meet them. The most important aspect of the trip was how they handled our transportation issues that arose.

During our trip, the Italian train companies went on strike midway through our trip. The team at Kimkim communicated that this was going to be an issue the minute they knew and went to work on finding a solution. Within 24 hours they had booked a private transport service that would take us away from the regional trains and booked us on a different train in a different city that was hopefully guaranteed. Everything ended up working out great, the train they booked was not cancelled, and they stayed in constant communication with us the entire time. It truly felt that we were not alone and allowed my wife and I to enjoy our honeymoon instead of stressing about this issue. I will definitely be using Kimkim in the future and recommend their services to any individual.