Wonderful Costa Rican experience! Highly recommend!
Costa Rica | Jan 1 - Jan 9, 2025

S
SUSAN G.
Ashburn, VA | Reviewed on Jan 11, 2025

Bryan helped us craft an amazing Costa Rican vacation. He really listened and worked with us to create a wonderful trip that met our budget guidelines for our family of 5. We took multiple excursions and they were all top notch- really enjoyable.

The communication we had before and during our trip was prompt and thorough. This greatly
put our minds at ease that any questions we had would be answered in a timely fashion and helped us prepare and enjoy our trip.

Our local contact once we arrived was Willmen and he was fantastic! Once we were in Costa Rica, all communication was easily had through What's App. Willmen was always a text away and it was very much appreciated.

Other standouts included our driver for 2 portions of the trip, Alex. Such a fountain of knowledge, kind and a great driver. Alex worked diligently to alert us to any points of interest such as plants and wildlife and it was very interesting.

We will definitely use KimKim again to plan future trips.

Hotel Reviews
Hotel Los Lagos Spa & Resort
La Fortuna

Beautiful grounds, great food, friendly restaurant staff. Our room was close to the main buildings so we could walk back and forth which we liked, otherwise there was a reliable shuttle to take you around. Our room was comfortable with GREAT blankets, but there was obvious water damage on the wall under the air conditioner and a chunk of wall missing by the dresser. Not a deal breaker but unattractive. Our Springs experience was just okay. Lots of kids in inner tubes and float devices, empty drink cups stacked everywhere, and very strict towel staff who refused to change out our towels one day because "they aren't that wet". This was frustrating because we tried to dry our towels in the room the day before and after admitting defeat that they would remain damp, wanted to trade them in for some legitimately dry towels. Overall we enjoyed most of our stay here and the convenience of the location for sightseeing in the area, but would likely stay at a different resort in the future.

Authenticity & Character
Beautiful flowers, cool birds . You really feel like you are in the rainforest
Location
Close to town and the excursions we took
Staff
Restaurant staff were friendly and pleasant
Cleanliness & Comfort
Pretty bathroom, nice extra blankets
Casa Conde Beach Front Hotel
Playa Hermosa

Great location for day trips, great food, friendly staff. The direct access to the beach was really nice. The beds were on the small side but comfortable. The grounds are pretty and well maintained . Overall the vibe was "quiet" which was what we were looking for. A very nice place to stay!

Authenticity & Character
Lots of woodwork throughout the resort which we loved. Really good pour over coffee made in front of you
Location
Close to excursions and the airport
Staff
Very friendly and pleasant
Cleanliness & Comfort
Always dry towels available, no obvious signs of garbage lying around
Activity Reviews
Sky Tram, Ziplines & Sky Walk Adventure
Sky Tram, Ziplines & Sky Walk Adventure
Arenal/La Fortuna

Very fun zipline with a great sky walk adventure! The only reason for 4 stars was that our Zipline portion didn't start until 1.5 hours after arriving (due to long lines?) and we missed our initial sky walk time. We were easily accommodated and attended a later Sky Walk which we enjoyed.

Quality of Experience
We liked the day it just lasted longer than we thought it would.
Guides, Drivers and Staff
Excellent and knowledgeable guides.
Transport
Easy pick up and drop off. Driver was exactly where he said he would be.
Palo Verde National Park Boat Tour
Palo Verde National Park Boat Tour
Costa Rica

This tour included lunch which was authentic and amazing. The boat tour was okay. We saw birds, bats and crocodiles. For the last 1/2 hour or so, the guides were chatting with themselves instead of us so not sure if they missed pointing things out to us or not. We were on the water for maybe 1.5 hours? Unfortunately it was nothing special.

Quality of Experience
Was shorter than what I thought it would be, not a lot of wildlife to see
Food
Authentic and delicious
Guides, Drivers and Staff
Seemed disinterested in us towards the end of the ride, chatting amongst themselves
Transport
Driver was great but roads super bumpy
Río Balsa Whitewater Rafting Adventure
Río Balsa Whitewater Rafting Adventure
Arenal/La Fortuna

I was fully expecting to not like this day but it was our favorite of the week! Wild ride on the water followed by a great lunch and unexpected lesson on how to squeeze juice out of sugar cane. Great day for our family of 5 adults!

Quality of Experience
Very experienced and fun to be around. Spot on directions on how to manage the ride and stay safe.
Food
Authentic and delicious.
Guides, Drivers and Staff
Transport
Catamaran Sailing Adventure
Catamaran Sailing Adventure
Costa Rica

A great day on the water! The boat was very large and almost too crowded in my opinion. Beautiful views, decent snorkeling. Lunch was okay but served very late (well after 3pm). Overall the day was much longer than anticipated and we were brought to sure in the dark (no lights on the powerboat that brought us to shore). That was a bit unsettling but we made it back just fine.

Quality of Experience
Beautiful views- boat days are always fun days for us
Food
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jan 13, 2025

Thank you so much, Susan!

I'm so happy to hear that you and your family had an amazing time in Costa Rica!

It was a pleasure working with you to create a trip that met your needs, and I'm glad Wilman and Alex made your experience even better. If you ever plan another adventure, I'd love to assist again!

Pura Vida!
Bryan - Serendipity Adventures 🌳🐜🦉