Kimkim Trip Reviews for Costa Rica

Again, working with KimKim was a fun and rewarding experience. Planning the trip went well as great help was provided in selecting hotels and an itinerary. The hotels we stayed in were beautiful with excellent service and beautiful unique environments. We planned a number of day trips. In each case, the guides were friendly, knowledgeable and excellent. This includes a river trip, nature walk and snorkeling trip. Each guide was great, making each trip fun and memorable. We also received daily interactions with KimKim overseeing that everything went well.

Hotel Reviews

Arenal Manoa & Hot Springs

Fortuna

We had a room with an unobstructed view of the volcano. Very cool. Everyone we interacted with was very friendly and knowledgeable. Food was good.

Authenticity & Character

Location

Close to restaurants and events.

Staff

Cleanliness & Comfort

W Costa Rica - Reserva Conchal

Guanacaste

Cool hotel. Great vibe. Areas for adults only. Great view of bay. Relaxing room geared for a fun time. Food was very good

Authenticity & Character

Location

Somewhat of a pain driving in and out of the area. But close to treat restaurants and beaches.

Staff

Cleanliness & Comfort

Activity Reviews

Coffee & Chocolate Tour

Costa Rica

Very informative and fun. Better than I expected. Great guide. Funny and energetic.

Quality of Experience

Guides, Drivers and Staff

Transport

Guanacaste Snorkel Adventure

Costa Rica

Great guides. Very focused on our comfort and safety.

Quality of Experience

Guides, Drivers and Staff

Transport

Safari Float on the Peñas Blancas River

Arenal/La Fortuna

Fun morning floating down river. Nice snacks. Great guide. Amazon big how they can Find animals and birds

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Nature Walk at Ecological Park & Butterfly Garden Danaus

Arenal/La Fortuna

Very interesting. Great knowledgeable guide

Quality of Experience

Guides, Drivers and Staff

Transport

My son and I truly enjoyed our adventure in Costa Rica. Olman put together a nice trip plan for us, and we appreciated his flexibility in changing the itinerary to better suit our needs. When all was said and done, we did hiking, hot springs, kayaking, lake crossing on a boat, and ziplining. We also squeezed in our own visit to the waterfall. All of our drivers were on time and, aside from one packed and stuffy ride heading to the lake crossing, the vans were comfy, especially Interbus. The tour guides were knowledgeable, and everyone whom we interacted with was friendly. It was great having breakfast included at each accommodation, and having all the hotels be so different enriched the experience. We loved glamping in Arenal, the mountain hotel in Monteverde, and the small hotel near the beach - what a cool combination it provided, and ending at the beach was perfect. Even though we didn't see many animals up close (aside from a capuchin monkey and a caiman), it was interesting to hear what the guides had to say about the animals, and seeing the sloth from the binoculars was cool. Finally, everyone in the office was so responsive - whether speaking with Graciela or Adriana at dawn regarding our lost luggage or communicating with Olman to clarify with one of our hotels that breakfast was indeed included - we couldn't have been more pleased. We didn't have to worry about a thing, and everyone associated with our trip knew how to get a hold of us via Whatsapp to provide excellent communication along the way. Thank you, Olman and KimKim!

We are so greatful to have had the help of Holden, Wilman and Nancy from Serendipity Adventures in planning our dream trip to Costa Rica. From the start of planning our trip, to the last day of our trip, the Serendipity team were amazing communicators and facilitators of our adventures. From keeping us organized to anticipating any potential problems (there were none), we are so greateful to have had their help.

Hotel Reviews

Pacuare Lodge

Pacuare

One of the most fun and beautiful loding experiences of our lives. The activites and the rafting adventure were amazing.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Belmar

Monteverde

Great location with amazing food and views!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grano de Oro Hotel

San José

Great location to kick off our trip in CR. Food and staff were amazing!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Nayara Tented Camp

Fortuna

One of the must stunning and well-amenitied properties I have stayed at in my life.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Andaz Costa Rica Resort at Peninsula Papagayo – A concept by Hyatt

Guanacaste

Beautiful location with incredible service and views of Papagayo!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Private: Arenal Volcano Hike & La Fortuna Waterfall

Arenal/La Fortuna

This was the least "authentic" activity we had the entire trip and I would not recommend spending over half a day on these canned excursions.

Quality of Experience

Food

food at the local Soda was decent, but felt forced having to spend more time with our guide.

Guides, Drivers and Staff

guide was not our favoriate. just a bad vibe/fit

Transport

The best idea I had was letting Serendipity plan my first trip to this beautiful country of Costa Rica. We just told the team we wanted an off-the-beaten track nature trip with hiking, animals and beaches. And boy did they deliver!! Whether it was a coffee tour, the kayak trip down the forested stream watching birds, chasing quetzals or spotting sloths and iguanas, we were in the best place and in the most gorgeous places, thanks to Serendipity. I fully recommend them!!

Activity Review

Kayak Adventure & Rainforest Hike in Punta Uva

Puerto Viejo de Talamanca

Amazing trip in the most beautiful place with the best guide: Ricardo was Fantastic and such a naturalist!

Quality of Experience

Guides, Drivers and Staff

Transport

All of our drivers were amazing. Thank you Cristian, Alex, Mario, and Jorge for driving us safely around Costa Rica and telling us all about your beautiful country. The highlight was the night hike at Sukia Park with Juan and the guided hike through Manuel Antonio with Sosio.

Hotel Review

Arenal Manoa & Hot Springs

Fortuna

The food was tremendous and the people so friendly. The ground and pools were amazing!

Authenticity & Character

The hot springs, food, and great service.

Location

Beautiful hot springs

Staff

Cleanliness & Comfort

Activity Review

Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure

Arenal/La Fortuna

Guides, Drivers and Staff

So friendly, safe drivers, and shared tons of info about the country.

Transport

This is my second trip through KIMKIM and everything ran perfectly. Not one snag in the whole week we spent in Costa Rica. Big shout out to Serendipity Adventures for handling everything locally. Our guides Alex and Mauricio were friendly, knowledgeable and fantastic company. We even managed to do everything we planned in between the many rain drops.

From beginning to end, the team at KIMKIM was on top of every question and worked with me to make whatever changes we needed to. I highly recommend working with them. I know I will again wherever I wander around the world.

Activity Reviews

Morning Sailing and Snorkeling Adventure

Costa Rica

Wonderful day sail to a secluded beach. The Captain and his crew were fun and friendly. The other guests were lovely and it was a relaxing day at sea.

Quality of Experience

Only lost a star due to weather. The rains and churned up the seas and the snorkeling was not good. No one's fault, except mother nature.

Guides, Drivers and Staff

Transport

Sunset Cruise with Wine & Cheese on Lake Arenal

Arenal/La Fortuna

Even though the weather was very threatening, we had a wonderful time. We had the whole boat to ourselves and our guide even serenaded us. He had a beautiful voice. And luckily, the rains didn't begin until we stepped off the boat.

Quality of Experience

Lost one star due to weather - not the service.

Guides, Drivers and Staff

Transport

This was another amazing trip with the kimkim team! They use the most professional local guides and drivers and made everything effortless for us. All of our planned activities were exactly what we were looking for and the hotels were exceptional. We will only use kimkim for our international travel because of the customization to what we want and quality of everyone involved!

Aft 87 years of age I experienced my goal of zip lining. It was wonderful and the guides exceptional. When we were unable to visit Manuel Antonio Park due to weather agents at Serendipity were quickly able to Schedual a wonderful cooking class.

Hotel Reviews

Arenal Manoa & Hot Springs

Fortuna

A beautiful relaxing casita. With total privacy. Wonder accommodations, hot springs and buffet.

Authenticity & Character

Tucked inside the jungle as one would expect in Costa Rica.

Location

Convenient to many activities.

Staff

Responsiveness to requests and always upbeat and friendly.

Cleanliness & Comfort

La Mariposa Hotel

Manuel Antonio

Hotel appeared a bit tired and could use slime upgrading.

Location

Activity Reviews

Sunset Sailing Cruise on the Brisa Elegante

Manuel Antonio

Nice to be able to have this final relaxing event.

Quality of Experience

Food

Night Excursion in Rainforest and Wild Frog Sanctuary

Arenal/La Fortuna

Very authentic and informative. Saw much nightlife I would not have seen on my own.

Sky Tram, Ziplines & Sky Walk Adventure

Arenal/La Fortuna

In my life bucket list. Done at 87 years of age.

Arenal Hanging Bridges Guided Walk

Arenal/La Fortuna

The Arenal Hanging Bridges Guided Walk was a disappointment, with only two out of five or so bridges open due to maintenance. The experience wasn't as spectacular as expected, and we didn't feel we got our money's worth.

The KimKim team helped make planning our Costa Rica honeymoon amazing! We gave them our budget and what all we wanted to do and they made it happen! It was so easy and so nice to have every detail planned out for you. It was so helpful to have a point of contact during our trip as well. Will be using KimKim for all our trips from here on out!

Our driver Alex, from Serendipity was fantastic. His knowledge of culture, the land, and food was vast. His personality was an ease and delight to be around.
Our hotel in Arenal/La Fortuna, Hotel Arenal Kioro was gorgeous. The view from your bed is a beautiful volcano.
The food and hospitality, exceptional.
Our excursions from Serendipity were so much fun with truly knowledgeable guides. Zip lining, national park tours, a nite walk, visiting waterfalls, kayaking through the Mangroves, a boat ride crossing a lake, who could ask for more.
The weather was rainy but the people who we encountered were all sunny and bright. I can't forget to mention the animals we were able to get up close and personal with. ( sloths, white faced monkeys, spider monkeys, Howler monkeys, tucans, other birds( we saw a rare sighting of the Resplendant Quetzal, thanks to our guide Andy ), snakes, and so many more.
We visited Arenal/La fortuna, Monteverde, and Manuel Antonio. I believe we encompassed all the fun and beautiful zones in Costa Rica, thanks to Kim Kim's recommendations.
Thank you Kim Kim and Serendipity for a lifetime of beautiful memories.

Hotel Review

Hotel Arenal Kioro Suites & Spa

Fortuna

Beautiful Hotel. From your bed you have a view of the volcano. Hospitality and food are exceptional. Outdoor natural hot spring, not as hot as I thought they would be but still beautiful and relaxing.

Authenticity & Character

Location

Each room has a view of the volcano

Staff

So nice and helpful

Cleanliness & Comfort

housekeeping did an amazing job

Activity Reviews

Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure

Arenal/La Fortuna

Guides made the experience fun and exciting.

Quality of Experience

Guides, Drivers and Staff

Transport

Coffee & Chocolate Tour

Costa Rica

We had so much fun learning about coffee and chocolate. Your guide takes you from picking a cocoa bean, roasting, grinding, adding vanilla and cane sugar, to eating. Coffee tour very informative.

Quality of Experience

Guides, Drivers and Staff

Transport

Cloud Forest Reserve Privately Guided Hike

Monteverde

our guide Andy was so knowledgeable !!! From animals to plants, what an experience.

Quality of Experience

Guides, Drivers and Staff

Transport

When we were planning the trip, it was a lot of back and forth but okay overall. But when floods came and we had to make changes, Jean Carlo was slow to react and had no real expertise to offer. I actually said, Jean Carlo, you live here I need your recommendations on this. He would say "we've been in contact with the transport company throughout the day" but then have no updates. Finally, we started communicating with the driver directly.

Basically, the company is fine as a trip consolidator- putting together day trips and transport. Although with how good websites are, we could have actually done that on our own. But if you are looking for real travel expertise and support, look elsewhere.

Alex is an amazing driver! Long rides went fast due to his knowledge and experiences in life. Some other things need improvement though.

Accommodations were very good except at the Lapas Jungle Lodge. While the atmosphere was great, the rooms and meals were below average. Room had a hot water issue, hot tub was not hot and only 1 of 7 jets worked, ongoing construction, and staff morale seemed low. I would not use this hotel until the new ownership has finished refurbish.

Most excursions were awesome, but the descriptions could be better. Even their websites are pretty vague. The night walk was great but our guide was not engaging and seemed impatient. Same with the ATV guide. While nice people, it felt like they were just going through the motions.

The 2nd half of our itinerary was lacking in accurate (or at all) descriptions. We made it work, but wanted to bring it up for future guests.

Finally, Bryan's attention to detail needs improvement. He miscommunicated several times on, what I thought, were some pretty easy tasks. I'm sure it's a fast paced job, but this was the down season.

Overall we loved our trip but would not book through Serendipity again.

Hotel Reviews

Volcano Lodge, Hotel & Thermal Experience

San Carlos, Alajuela

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Villa Lapas Rainforest Eco-Resort

Tárcoles

They are in the middle of new ownership and they need to finish their construction before I would recommend. The grounds are great though!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Celeste Mountain Lodge

Bijagua

This is more like a B&B, but that is what's charming about it. Very clean and well maintained. The food is great, and an excellent value! We ate all but one of our meals there.

Authenticity & Character

Very relaxing atmosphere

Location

Don't miss out on their private hiking path, it was the highlight of our trip!

Staff

The staff seemed like family and all did a wonderful job.

Cleanliness & Comfort

Super clean and orderly. Quiet and relaxing, I recommend a fan if you are not used to an open air room without A/C, we did just fine with a 10" fan on the days without a breeze. And we slept really well enjoying the night sounds.

Activity Reviews

Safari Float on the Peñas Blancas River

Arenal/La Fortuna

Nice float and our raft guide was excellent.

Quality of Experience

Guides, Drivers and Staff

Transport

Arenal ATV Adventure

Arenal/La Fortuna

It was fun and we'd do it again with a different trail(s). We could have done without the "back 40" mud drive, it was not very big and not that interesting. Once in the mountains, the views were amazing, but not much of a chance to enjoy (eg slow down, pull over, etc. It was more about the ride than the scenery.

Quality of Experience

Guides, Drivers and Staff

Staff was great, especially the young lady at reception, our guide was nice but could have been more attentive.

Transport

Driver was fun and engaging, in fact he was the one who noticed my phone/rain issue...well done!

Tapir Valley Nature Reserve Night Walk

Bijagua / Rio Celeste

Fantastic experience, the nature reserve has well maintained paths and structures.

Quality of Experience

Guides, Drivers and Staff

Our guide seemed overly focused on moving rather than enjoying. Not all tourists want to run at night, in a hot climate, to maybe see an animal. Many of us just want to be out there soaking up the atmosphere. Perhaps ask your group what they value.

Transport

Serendipity manager fumbled the transport. Many thanks to our hotel hosts for finding a alternate driver quickly. But this set off a chain reaction where our tour guide seemed annoyed and in a rush.

River Tubing, Río Celeste

Bijagua / Rio Celeste

Great guide, very patient and upbeat.

Quality of Experience

Guides, Drivers and Staff

Transport

Fun guys, went out of their way to give extra time and effort. Well done, gentlemen!

Jungle Crocodile Safari

Costa Rica

We can't review because our Serendipity manager was not very attentive, he seemed disengaged and not too effective at his job.

I had an incredible trip to Costa Rica, and I cannot recommend it enough! My coordinator, Olman, did an amazing job organizing everything. One of the most unforgettable highlights of the trip was witnessing the incredible diversity of wildlife throughout the country, especially in Monteverde and Manuel Antonio, which were absolutely breathtaking.

My driver, Alex, was exceptional. He shared fascinating insights about Costa Rican wildlife, culture, cuisine, and daily life, making the journey informative and engaging. His knowledge and friendliness added so much value to the experience.

Overall, this trip was a perfect blend of adventure and learning. I left Costa Rica with a deeper appreciation for its natural beauty and culture, thanks to the excellent coordination and guidance from Olman and Alex.

Olman was so patient and responsive to all my questions. He listened to our requests about a specific type of itinerary and made great suggestions. The activities he suggested were perfect for my 10 year old and myself. The accommodations in both Puerto Viejo and Arenal La Fortuna were just what we wanted!

Impeccable choices by our friend, Yuliana, starting from pick-up at the airport. Her planning and attention to detail allowed my family to enjoy a vacation free from arguing, uncertainty or poor planning. Thank YOU!

Costa Rica for a family of four to celebrate my husband’s 50th birthday. Our two sons (16 & 13)came along for their second international trip. We started in San Jose to acclimate and pick up a rental. Hotel was perfect for one night with teens. Service was excellent and super helpful with car rental communicators. Alamo provided a new Toyota Rav 4 for our journey.

We ventured to La Paz Waterfalls for a stop off on the way to Arenal / La Fortuna. Fantastic spot and worth the time to explore the waterfalls and zoo.

Next stop was Arenal Parasido Resort in La Fortuna. Stayed in a villa ( 2 bd/ bath house with micro kitchen). Private and spacious with beautiful grounds. Zipline, safari river tour, eco thermal springs are some of the amazing activities we enjoyed. All companies provided were top notch!

Next area we explored was Quepos and Manuel Antonio National Parc. We stayed at Los Altos Resort in Quepos which was pure luxury! Accommodations were stellar including our own elevator, balconies off all rooms, 3 bd 3 bth, concierge service! Wildlife on the property rivaled the national park! Sloths, monkeys, macaw, agouti, toucans, hummingbirds and much more all on the property. Some of our favorite moments were observing the natural beauty poolside and experiencing wildlife completely free. Stunning views across the property. Staff was legendary and a pleasure to get to know. Breakfast was another standout.

Olman planned a dream vacation for our family. He managed to fit in all the excursions we wanted and all our transportation within the country. We were very impressed!

Hotel Reviews

The Royal Corin Thermal Water Spa & Resort - Adults Only

Fortuna

Beautiful, well appointed hotel. We loved the thermal pools and the swim up bar.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

El Establo Mountain Hotel

Monteverde

This hotel has beautiful views, but it was a little more rustic than I like. It is situated on a very steep hill, making it very difficult to walk the grounds. Thank goodness they have a shuttle bus to pick you up and drive you to the on site restaurant. The food was delicious.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Capitán Suizo Beachfront Boutique Hotel

Tamarindo

My whole family loved Capitan Suizo! Our room was beautiful and had a wonderful sitting area by the front door looking out into the gorgeous landscaping of the resort. The beach was awesome and had surf boards available. We also enjoyed the pool and bar area very much. The food was very good. The restaurant even cooked a tuna that we caught offshore fishing.

Authenticity & Character

The grounds were beautiful

Location

Right on a gorgeous beach! Can walk to stores and restaurants in town.

Staff

Cleanliness & Comfort

Activity Reviews

Arenal Volcano Extreme Zipline

Arenal/La Fortuna

Nothing quite like soaring through the jungle over waterfalls! Awesome!

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Hike in Arenal Volcano Park 1968

Arenal/La Fortuna

Our guide was very informative and we learned so much about Arenal. We had an amazing hike even though it was raining!

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Hanging Bridges Hike

Monteverde

A must see if you love plants and wildlife. The cloud forest is like no other place on Earth.

Quality of Experience

Guides, Drivers and Staff

Transport

Night Walk in the Children's Eternal Forest

Monteverde

This was so much fun! It is SO dark! The guides are superb!

Quality of Experience

Guides, Drivers and Staff

Transport

Catamaran Sailing Excursion & Snorkeling

Costa Rica

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hike to La Fortuna Waterfall

Arenal/La Fortuna

Simple beautiful! Worth the hike!

Quality of Experience

Guides, Drivers and Staff

Transport

Fishing on the North Pacific Coast

Costa Rica

Quality of Experience

Guides, Drivers and Staff

Transport

We’ve been used to DIY traveling to North America, Europe and Asia for several years. This year, we decided for the first time to use an agency to do the planning for our Central American travel to Costa Rica. We came across Kimkim in our search, which did all the hotel bookings and activity planning for us based on the preferences we provided them. Kimkim didn’t disappoint us and had, in fact, exceeded our expectations by making adjustments to our needs while we were already in the midst of our Costa Rican adventure. Their quick response to our requests were commendable. The adjustments they made for us due to my traveling partner who developed medical issues during our travel were addressed seamlessly. Jessica, our Kimkim agent who we touched based with till the end, was always responsive and made sure we were getting the most of our travel time. We would not have had a memorable experience without Kimkim’s services and its expertise of Costa Rican life, land, people, and culture. Pura Vida!

KimKim arranged several oustanding small group tours for us. Particularly wonderful was the tour of Hanging Bridges park with Mauricio, He was very informative and went out of his way to make sure we saw all the animals we were interested in. I highly recommend him.

The night excursion in the Wild Frog Sanctuary was also greatly appreciated.

Activity Reviews

Guanacaste Snorkel Adventure

Costa Rica

The boat crew was outstanding and they did a great job of finding animals and habitats for us to see. Unfortunately the snorkeling reef was unimpressive--just coral rubble (none living) with algae overgrowth. Saw a variety of fish but not what would be expected on a tropical snorkeling experience. The rest of the excursion met or exceeded expectations.

Quality of Experience

Guides, Drivers and Staff

Private Arenal Hanging Bridges Walk

Arenal/La Fortuna

Out guide, Mauricio was outstanding

Quality of Experience

Guides, Drivers and Staff

Night Excursion in Rainforest and Wild Frog Sanctuary

Arenal/La Fortuna

Wide diversity of animals seen.

Quality of Experience

Very knowledgeable

Guides, Drivers and Staff

Transport

Ecocentro Danaus Guided Rainforest Walk (without Transportation)

Arenal/La Fortuna

Quality of Experience

Guides, Drivers and Staff

Our trip to Costa Rica this September, 2024 during Green Season was amazing. We traveled for a work conference in Papagayo, and decided to use a travel service to organize a trip extension to several other parts of the country. We found Kimkim, and were extremely impressed from start to finish. Kimkim contracted with a local tour company, Serendipity Adventures, which was excellent. We went to Arenal and Tortuguero. Both hotels selected by Serendipity — Moana in Arenal and Mawamba in Tortuguero — were excellent, as was our driver Alex, and our guide in Arenal Mauricio. The communication with Serendipity while in country was outstanding. I would highly recommend our hotels and booking through Kimkim and Serendipity!

Amazing service received by KimKim at the time of booking and with the local agency Serendipity Adventures. Our driver and tour guides were the sweetest most amazing people. They made our trip 10x better! They went above and beyond to make this trip memorable for us.
I highly recommend them to anyone planning a trip!