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Outstanding Service
Galapagos Islands | Feb 25 - Mar 3, 2025

A
Abby S.
New Orleans, LA | Reviewed on Mar 06, 2025

The service that we received from Mathias, our local specialist was nothing short of spectacular. We had to abort a previous trip due to illness. Mathias worked with us for 2 years, assisting us in getting our travel insurance money and rebooking our trip. He stayed in contact with us over the course of the booking process and also once we were in country. He even made a special trip to take us for dinner at the airport during a long layover. I would strongly recommend him for any travel you are considering!

Hotel Reviews
La Casona de La Ronda
Quito

Lovely hotel. Lots of old city charm. Excellent service. Delicious omelette for breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Archipel I
Guayaquil - Ecuador

We were happy to go on a small ship so that we would not be overrun with people. The ship has a nice layout with plenty of room to roam about. The food was good with many different choices. The only negative would be the intermittent hot water for showers.

Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Mar 16, 2025
Dear Abby, Thank you so much for your kind words! I'm truly happy that you were finally able to come to Ecuador this year for your Galapagos cruise and that you had such a great experience. It was a pleasure assisting you throughout the process, and I’m glad everything worked out in the end after almost two years of trip interruption. It was also wonderful to finally meet you and Steve in person—I really enjoyed our dinner together! I just wish Steve could have tried more of the local... Read more

Dear Abby,

Thank you so much for your kind words! I'm truly happy that you were finally able to come to Ecuador this year for your Galapagos cruise and that you had such a great experience. It was a pleasure assisting you throughout the process, and I’m glad everything worked out in the end after almost two years of trip interruption.

It was also wonderful to finally meet you and Steve in person—I really enjoyed our dinner together! I just wish Steve could have tried more of the local specialties, but I’m sure he made up for it on board the ship. Thanks as well for pointing out the issue with the intermittent hot water; I’ll be forwarding your remarks to the cruise operator.

I truly appreciate your recommendation and wish you many more amazing travels ahead!

All the best,
Mathias & the Authentic Ecuador Team

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