Two bad sections - The geisha tea dinner - ...

Japan | Apr 12 - Apr 23, 2025

Hi Robert,
Greetings!
Thank you so much for taking the time to share your feedback about your recent trip. We're truly delighted to hear that you are happy with the guides' service and that you had a pleasant journey overall. Ensuring our guests' satisfaction and comfort throughout their travels is our utmost priority, and we're glad to know that in many aspects, we were able to meet your expectations.
However, we sincerely apologize for the disappointing experiences you had with both the Geisha Dinner and the Sumo Lunch. These experiences clearly did not live up to the high standards we aim to provide, and we deeply regret any dissatisfaction or disappointment they may have caused you.
By working more closely with our partners and implementing stricter quality control measures, we are confident that we can prevent similar issues from arising in the future. We understand that these experiences are an important part of the overall travel experience, and we are committed to ensuring that every aspect meets or exceeds our guests' expectations.
Despite these setbacks, we're glad to know that there were still aspects of your trip that you enjoyed. We will continue to build on these positive elements and strive to create even more memorable travel experiences for you and all our guests.
Once again, thank you for your understanding and for bringing these issues to our attention. We truly value your trust in us, and we hope that you will give us another opportunity to serve you better in the future. We're committed to making amends and ensuring that your next journey with us is nothing short of exceptional.
Best regards,
Ben