This is our second trip booked through KimKim...
Switzerland
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Oct 7 - Oct 12, 2024
This is our second trip booked through KimKim and it was almost as outstanding as our first. What was lacking this time was the attentiveness and detailed help we got from our first trip specialist. There were significant time gaps in communication and responses from our specialist, Clothilde. There was no suggestions or recommendations, for example, sites, activities or restaurants following our scheduled tours/activities.
Our transfers/drivers were all excellent and we really enjoyed our hiking guide, Marta
Our accommodations in Interlaken was very nice.
I will likely return to KimKim for our next trip as our first trip (Italy) with you was perfect and Irene , our specialist truly spoiled us and set the bar!
Hotel Reviews
Very nice staff. Very clean. Great Location and excellent breakfast
Activity Reviews
This was cancelled the day before our arrival by tour company. We would have had to pay double to proceed with similar tour
Thank you so much for your thoughtful feedback! I genuinely appreciate you taking the time to share your experiences. It’s fantastic to hear that you enjoyed your hiking adventure with Marta and that your accommodation in Interlaken was lovely.
I’m truly sorry to learn that my communication and support didn’t meet the high standards set by your previous trip. Your feedback is invaluable, and I’m committed to using it to enhance my service moving forward.
I’m thrilled to... Read more