Every member of Italian team was absolutely g...
Italy | May 10 - May 30, 2024

Mikhail
Mikhail M.
Canada | Reviewed on Jun 01, 2024

Every member of Italian team was absolutely great. Starting from Sonia, who penciled in our itinerary, to Valeria, who firmed up all the details, to Deborah, who painstakingly booked every detail and of course Francesca, who was absolutely invaluable to the success of our trip as a concierge.
When everything goes well, you do not feel the importance of the local representation, but when you have a blown tire in the middle of nowhere in the foreign country and you do not speak the language, having a local team who are totally dedicated to the success of your trip, help you deal with authorities, suppliers etc. become paramount. Well it happened to us. Francesca and Deborah dealt with everything, getting us a tow truck based on our gps location, negotiated with a rental company for a new car, reminding us about tours every day, giving us directions to the most convenient parking outside ZTL and making sure that every transfer that we booked is on time. Having a local agent booking a trip is wonderful, having concierge as Franchesca is absolutely priceless and only Kimkim offers it.

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Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Jun 02, 2024
Grazie Mikhail, Thank you so much for your kind words and for taking the time to share your experience with me! We're thrilled to hear that you enjoyed your visit in Italy and you found what you were looking for. Our team works hard to provide the best service and quality products, so it's wonderful to know that we're meeting that goal. We truly appreciate your recommendation and look forward to welcoming you back soon.
If there's anything else we can do for you or any way we can enhance...
Read more

Grazie Mikhail,

Thank you so much for your kind words and for taking the time to share your experience with me! We're thrilled to hear that you enjoyed your visit in Italy and you found what you were looking for. Our team works hard to provide the best service and quality products, so it's wonderful to know that we're meeting that goal.

We truly appreciate your recommendation and look forward to welcoming you back soon.
If there's anything else we can do for you or any way we can enhance your future visits, please don't hesitate to let us know.

Thank you again for your support!
ciao valeria