AMAZING!!!! Jessica was amazing. She managed to understan...
South Korea | Oct 22 - Nov 4, 2024

Michelle
Michelle B.
Flagami, FL | Reviewed on Nov 08, 2024

Jessica was amazing. She managed to understand and follow up with all my requests. This was my first solo trip and I felt safe. I had wonderful guides. Mr Taylor Woo and William were amazing. Had a great vacation.

Hotel Reviews
Lotte City Hotel Jeju
Jeju

I wanted to share some feedback about my hotel experience, as it was unfortunately the only downside of my time in Korea. The hotel lacked room service and didn’t have an onsite restaurant, so I was left with only the convenience store onsite for meals—which wasn’t ideal, especially with the heavy rain preventing me from going out. The TV was outdated (not a smart TV, NO netflix or other apps), with only CNN available for English-speaking guests, and the staff’s limited English fluency made it difficult to get assistance. Additionally, there was a strong, overpowering smell of wood in both the hallways and the rooms, making the environment uncomfortable. I seriously considered changing hotels due to these issues.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
They took my shower cap and didn't replace it. NO hand soap. Only 2 large and medium towels. NO small, face towel.
Grand Josun Busan

Loved the location, the staff, the room and the food!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Soi Hanock Stay
Gyeongju

Very nice host and very clean! So relaxing!

Authenticity & Character
Location
Staff
There is no on-site staff. The owner of the house is pretty accessible.
Cleanliness & Comfort
The Westin Josun Seoul

This hotel is great and has an amazing location. I had 2 situations. 1) there was construction and they had to relocate me to another room. 2) In The second room the A/C was not properly working so they had to move me again. Although I had to change rooms three times, the staff was very helpful and acted quickly. They tried to make me feel comfortable and well cared for.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sightsee in Seoul: Gyeongbokgung Palace&Bukchon Hanok Village&N Seoul Tower
Sightsee in Seoul: Gyeongbokgung Palace&Bukchon Hanok Village&N Seoul Tower
Seoul

Mr. Woo was a great guide

Hwadam Botanic Garden&Gwangmyeong Cave tour
Hwadam Botanic Garden&Gwangmyeong Cave tour
Seoul

This was a group tour. They just drop you there and you walk and practically self-guide. If you want to do the Monorail you have to purchase ahead of time since it gets sold out quickly.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Petite France and Nami Island Tour (join in )
Full Day Petite France and Nami Island Tour (join in )
Seoul

Self guided. They just provide transportation.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Wang
Jessica
Jessica Wang
Local specialist in South Korea | Replied on Nov 14, 2024
Dear Michelle , Hope you are doing fantastic. Thank you so much for sharing your thoughts! We're thrilled to hear that you had an amazing experience with me, Mr. Taylor Woo, and William during your trip. Your safety and enjoyment are our top priorities. However, we're genuinely sorry to learn about the challenges you faced at Lotte City Hotel Jeju. Your feedback regarding the lack of room service, outdated amenities, and staff language barriers is invaluable, and we'll be sure to pass it... Read more

Dear Michelle ,

Hope you are doing fantastic.

Thank you so much for sharing your thoughts! We're thrilled to hear that you had an amazing experience with me, Mr. Taylor Woo, and William during your trip. Your safety and enjoyment are our top priorities.

However, we're genuinely sorry to learn about the challenges you faced at Lotte City Hotel Jeju. Your feedback regarding the lack of room service, outdated amenities, and staff language barriers is invaluable, and we'll be sure to pass it on to the hotel management for improvement. We appreciate you bringing this to our attention.

Regarding the tour experience at Hwadam Botanic Garden and Gwangmyeong Cave, we appreciate your insights about the self-guided aspect and the need to plan ahead for the Monorail. Your feedback helps us enhance the experiences we offer. We hope your future travels are filled with even more wonderful moments.

Wish you happy all the time.

Warm regards from Asia,
Jessica