Feeling ripped off
Czech Republic
|
Mar 31 - Apr 6, 2025
Frances F.
Lakewood, NJ
| Reviewed on Apr 11, 2025
I felt I overpaid for what I received. Disappointed in the hotel in Prague. My room was about 6 feet from the reception desk and was a handicap accessible room. The agents didn’t respond as quickly as I would have liked when planning especially since it was a trip planned just a month in advance.
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Kamilla Sengwein-Reti
Local specialist in Vienna
| Replied on Apr 25, 2025
Dear Frances,
Thank you so much for taking the time to share your feedback. I'm truly sorry to hear that your stay did not meet your expectations and that you left feeling disappointed — that is never the experience we want any of our guests to have. I want to sincerely apologize if there was any lapse in communication or if we missed an opportunity to make your stay more enjoyable. Had I known you were feeling this way, I would have done everything I could to make it right during your... Read more
Thank you so much for taking the time to share your feedback. I'm truly sorry to hear that your stay did not meet your expectations and that you left feeling disappointed — that is never the experience we want any of our guests to have. I want to sincerely apologize if there was any lapse in communication or if we missed an opportunity to make your stay more enjoyable. Had I known you were feeling this way, I would have done everything I could to make it right during your... Read more