Ecuador
Ecuador | Jan 18 - Feb 9, 2025

K
Karina A.
Chicago, IL | Reviewed on Feb 16, 2025

We booked a 3 week trip to Ecuador with KimKim. The agency made the trip very easy for us, for the most part. The three weeks included time in the Andes for a Cotopaxi expedition, the Galapagos, and the Amazon.

The booking and planning process was simple and convenient as well.

As far as the trip itself goes, the Galapagos and the Amazon went seamlessly, and we were grateful to have gone with KimKim. Outside of that, our tour guide, Marco, was fantastic - taking us to Mindo, Otavalo/Cotacachi, Riobamba, Cuenca, Cajas, Guayaquil, and Antisana. Not to mention, multiple trips to the airport and back. He went above and beyond to keep us comfortable and happy.

For the Andes portion of our trip, we realized it might have been better to go with a company specialized in mountaineering to ensure we got the experience we wanted—proper acclimatization and ultimately summiting Cotopaxi. We had to make last-minute itinerary changes in Ecuador, and we felt some of the acclimatization days at the start could have been used more effectively. Additionally, we had some confusing experiences with our mountain guide. The most stressful part for me was that the itinerary we were given and following had us staying an extra night at Chilcabamba lodge (the night we were to summit Cotopaxi), and I believed we could safely leave our luggage there while we summited Cotopaxi. However, when I asked about it, we were told we'd need to check out before the climb and that a driver would watch our luggage while we climbed—this was not the case. In the end, our mountain guide arranged for our luggage to be left at the ranger station at Cotopaxi National Park. This aspect of the plan felt poorly executed, and I was stressed about our luggage being left behind in such an uncertain manner.

The other thing I would have liked is to have an idea of how many guides we would have to tip and how much cash would be required- we arrived in Ecuador with far less cash than we should have brought with us. Luckily, the agency was able to get more cash to us so we could appropriately tip.

For the Galapagos and the Amazon, we had several domestic flights, which all went rather smoothly. KimKim booked us a cruise for the Galapagos, which was fantastic, and a wonderful Amazon lodge where we had some great experiences. I would definitely recommend KimKim for vacationing in Ecuador, as long as mountaineering is not involved.

Hotel Reviews
Ikala Quito Hotel
Quito

The first room we had was smaller than expected for a junior suite. However, the hotel itself was really nice. Important to note, they don’t take American Express.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chilcabamba Lodge
Machachi

Everything about Chilcabamba is fantastic. We hope to return one day,

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Napo Cultural Center
NAPO
Authenticity & Character
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Staff
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Hotel Spa Casa Real
Riobamba
Authenticity & Character
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Hotel Victoria
Cuenca
Authenticity & Character
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Staff
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Grand Hotel Guayaquil, Ascend Hotel Collection
Guayaquil
Authenticity & Character
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Staff
Cleanliness & Comfort
Room looked old, small bed
Boutique Expedition Legend
Authenticity & Character
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Staff
Cleanliness & Comfort
Holiday Inn Quito Airport, an IHG Hotel
Tababela
Authenticity & Character
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Cleanliness & Comfort
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Feb 17, 2025
Hi Karina, Thank you so much for your thoughtful review! We’re thrilled that you enjoyed the Galapagos and the Amazon and that Marco made your trip more enjoyable. Your feedback is very valuable to us, especially regarding the Andes part of your trip. We’re sorry for the issues with the itinerary and the luggage situation. We’ll work on improving these areas for future travelers. Just to clarify, we sent the info sheet or voucher a month before your arrival, and at the end of the document,... Read more

Hi Karina,

Thank you so much for your thoughtful review! We’re thrilled that you enjoyed the Galapagos and the Amazon and that Marco made your trip more enjoyable.

Your feedback is very valuable to us, especially regarding the Andes part of your trip. We’re sorry for the issues with the itinerary and the luggage situation. We’ll work on improving these areas for future travelers.

Just to clarify, we sent the info sheet or voucher a month before your arrival, and at the end of the document, you can find tipping recommendations. Thanks for bringing this up, we’ll make sure it's clearer next time.

We truly appreciate you sharing those details of your trip with us; it helps us improve.

We also want to thank you for your recommendation of KimKim, and We're grateful for the trust you placed in us to help create a special adventure. We can’t wait to help you plan your next journey, whether it’s the Inca Trail in Peru or the Lost City in Colombia!

Thanks again for your feedback.

Best regards,
Majo & Tamer