Vicky’s support and assistance throughout our...
New Zealand
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Jan 28 - Feb 8, 2025
Vicky’s support and assistance throughout our trip were truly appreciated. Initially, there was some miscommunication, but she quickly understood our requirements and booked the best trip ever. We particularly enjoyed how she presented us with new options to experience New Zealand more fully. The detailed updates and information she provided were invaluable in ensuring we had a wonderful time.
All the hotels booked were amazing, except for the QT in Auckland. Their service was lacking, and the room was hardly cleaned. Additionally, there was no buffet option for breakfast, which was disappointing. However, the tour groups and guides were exceptional, except for the last Wanaka tour group. We felt they could have included a visit to the lavender fields. Despite these minor issues, we thoroughly enjoyed our trip.
Furthermore, during one of our trips, it was canceled. However, Vicky was incredibly quick to arrange another tour group so that we wouldn’t miss out on the tour. We were truly grateful for this wonderful support. Thank you, Vicky!
We highly recommend Vicky and the Kim Kim team to anyone planning a trip to New Zealand. You are the best!
Hotel Reviews
During our recent stay, we encountered a few disappointing experiences. Firstly, the front desk staff, particularly Alex, was quite unwelcoming and came across as dismissive. His tone and manner of assistance felt biased, which was uncomfortable. Additionally, our room was not cleaned even after multiple requests. It was dusty, and toiletries were provided only upon request—something unexpected at a 5-star hotel. We were also surprised that water was chargeable. While there are refill stations on each floor, it would have been more thoughtful to provide at least one filled water bottle in the room upon arrival. The breakfast experience was equally underwhelming, with only an à la carte option offering one item and one drink per person. More variety and flexibility would be appreciated. On a positive note, the location is convenient, being close to the CBD, and the room design is quite good. However, given the level of service, it’s difficult to recommend this property.
We loved the thoughtful design of the room, especially the addition of a complete kitchen unit, which was perfect for travelers wanting to prepare their own meals. It truly added to the comfort of our stay. The staff, apart from the initial experience at check-in, were generally welcoming and helpful, which we really appreciated.
Activity Reviews
The trip was planned very well the only request is to provide more time for breakfast as 15 mins are not sufficient.
Steffani our tour guide,driver was amazing she was very nice. The lunch spot was amazing the food was tasty. Liked leisure tour group as the lunch provided was included in the package. Also, she stopped at seal colony for us to see them which was something which is highly recommended.
Steffani our tour guide,driver was amazing she was very nice. The lunch spot was amazing the food was tasty. Liked leisure tour group as the lunch provided was included in the package. Also, she stopped at seal colony for us to see them which was something which is highly recommended
Dave was too good,very knowledgeable and entertaining. I like that cheeky kiwi provide with water bottle n snacks.It would have been great if they included the ice cream tasting from their end.
Thank you so much for your kind words and for taking the time to share your experience! 😊 It truly means a lot to hear that you enjoyed your trip and that my support helped make it special. I loved working with you to refine the itinerary, and I’m so glad the extra options helped you experience even more of beautiful New Zealand! 🇳🇿✨ I appreciate your honest feedback, especially about the QT in Auckland and the Wanaka tour. It’s great to hear the rest of the hotels, tours, and... Read more