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Vicky Steinhardt

Hey there! I'm Vicky, and travel is my passion. I consider myself incredibly fortunate to have dedicated my entire career to the travel industry. Melbourne-born, my journey led me to live in the US, Germany, UK, and South Africa. I now live with my family in the Noosa Hinterland, on the Sunshine Coast, and have come back to my roots.
I am more in love with Australia than ever, after nearly a year of traveling this beautiful country with my family.
As a travel professional, my pride lies in crafting personalized and unforgettable journeys for you. Each holiday I design reflects my dedication and attention to detail, treating it as if it were my own. My goal is to weave the perfect tapestry of experiences, ensuring your trip leaves you with amazing memories to last a lifetime.

What places and activities do you specialize in?

"Whether you dream of a self-drive adventure through Australia, a family holiday exploring the country's must-see destinations, or a romantic honeymoon on the Great Barrier Reef, I'm here to bring your perfect holiday to life. Every itinerary is tailor-made to incorporate all your desires, and I'll be your trusted guide throughout the journey. Count on my local expertise to suggest the best experiences and hidden gems in each area, ensuring your trip is nothing short of extraordinary. "

How did you get involved in travel?

"Driven by an insatiable wanderlust, my journey began with backpacking adventures through South America and Asia, during and after university. The travel bug had firmly taken root, leaving me with a clear calling: to build a career within the industry I loved. And so, I did just that.

My first foray into the world of travel led me to Austria, where I embraced the role of a Ski guide, immersing myself in the thrill of the mountains and the joy of guiding fellow adventurers. Eventually, I found myself in South Africa, working as a Travel agent, where I had the incredible opportunity to curate remarkable journeys for others, just as I had experienced on my own travels. This chapter marked the beginning of my exploration into different facets of the industry.

From there, I ventured into various roles, including contracting and marketing, each step an exciting chapter in my ever-evolving career. These diverse experiences allowed me to understand the industry from multiple angles, sharpening my skills and deepening my love for travel and its boundless possibilities. "

Please share a unique travel experience you will never forget.

"I absolutely can't narrow it down to just one experience!
Galapagos Islands Exploration: A few years ago, I embarked on a trip of a lifetime to the Galapagos Islands. This unique and pristine part of the world enchanted me with its incredible wildlife and untouched beauty, making it an unforgettable adventure.

Hot Air Ballooning over Kenya during the Great migration: Witnessing the great migration from a hot air balloon in Kenya was a truly awe-inspiring experience. Drifting gently over the vast savannah, surrounded by millions of wildebeests and zebras, left me in awe of nature's wonders.

Helicopter Experience: Great Barrier Reef & Whitehaven Beach: My most recent adventure was an incredible helicopter flight over Australia's crown jewels. Soaring above the vibrant Great Barrier Reef, followed by a drop-off at Whitehaven Beach for a picnic and bubbles, offered a bird's-eye view of two breathtaking wonders."

Vicky is part of the following groups: Fiji Travel Agents, New Zealand Travel Agents, Australia Travel Agents
Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries
Honeymoon itineraries

Recent trip reviews for Vicky

Amazing anniversary trip in Hamilton Island and Brisbane
Australia | Nov 18 - Nov 23, 2024

S
Stephane C.
Canada | Reviewed on Dec 02, 2024
We originally contacted kimkim to help with a 5-day trip we wanted to take in Australia after a cruise returning to Sydney. Our specialist Vicky was amazing throughout: she offered multiple itineraries as we defined together what we were looking for, and we ended up following her advice to go to Hamilton Island and we are so glad we did! It was every bit the paradise Vicky described it to be - from the amazing views to the superlative Beach Club accommodations and the laid-back atmosphere at... Read more

We originally contacted kimkim to help with a 5-day trip we wanted to take in Australia after a cruise returning to Sydney. Our specialist Vicky was amazing throughout: she offered multiple itineraries as we defined together what we were looking for, and we ended up following her advice to go to Hamilton Island and we are so glad we did! It was every bit the paradise Vicky described it to be - from the amazing views to the superlative Beach Club accommodations and the laid-back atmosphere at the vacation island. We finished with 1.5 days in Brisbane where Vicky had great recommendations and a fun river cruise planned for us. Every part of the trip was planned out meticulously and went without a hitch, from transfers to airfare and hotel bookings. Communication was alway easy and quick. We're so glad we found kimkim and Vicky for our trip and would recommend working with them without hesitation. Thanks!

Hotel Reviews
Hamilton Island Beach Club
Hamilton Island
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina Apartment Hotel Brisbane
Brisbane
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Explore Hill Inlet - Half Day
Explore Hill Inlet - Half Day
Hamilton Island
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Dec 02, 2024
Hi Stephane, Thank you so much for your kind words! I’m so pleased to hear that your trip to Hamilton Island and Brisbane was everything you hoped for and more. It was a pleasure working with you to create the perfect itinerary, and I’m so glad you enjoyed the laid-back atmosphere and stunning views at the Beach Club. I love it there, too! It’s wonderful to know that everything went smoothly from start to finish, and I’m happy the river cruise was a highlight of your time in Brisbane. I... Read more

Hi Stephane,

Thank you so much for your kind words! I’m so pleased to hear that your trip to Hamilton Island and Brisbane was everything you hoped for and more. It was a pleasure working with you to create the perfect itinerary, and I’m so glad you enjoyed the laid-back atmosphere and stunning views at the Beach Club. I love it there, too!

It’s wonderful to know that everything went smoothly from start to finish, and I’m happy the river cruise was a highlight of your time in Brisbane. I truly appreciate your trust in me to plan your trip, and I’m delighted to hear that you’d recommend working with Kimkim.

I hope you have many more amazing adventures ahead!

Warm regards,
Vicky

We had a fabulous experience
Australia | Nov 22 - Nov 30, 2024

Waleska
Waleska C.
Newark, NJ | Reviewed on Dec 02, 2024
We had a fabulous experience. All the guides were very helpful and attentive. Read more

We had a fabulous experience. All the guides were very helpful and attentive.

Hotel Reviews
The Reef House Boutique Hotel & Spa
Palm Cove

Beautiful location. The room was comfortable. No beach view but a very well kept.

Authenticity & Character
Location
Walking around was easy
Staff
Cleanliness & Comfort
Longitude 131˚
Yulara

This is a very well kept property. Only 16 private tents. Treatment was of a six star hotel. Every single person called us by our names. Beautiful location and the experiences were unique.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Four Seasons Sydney
Sydney

Beautiful hotel and location was great. We didn’t get a room with a view and that was a disappointment because we were told the hotel had great views. We were looking at a back road and building. Service was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Seastar Full Day Great Barrier Reef Snorkel & Dive tour
Seastar Full Day Great Barrier Reef Snorkel & Dive tour
Australia

Great staff and activities were very pleasant

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Vlasoff Sand Cay Helicopter Tour  (departing Cairns)
Vlasoff Sand Cay Helicopter Tour (departing Cairns)
Australia

An unforgettable experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Signature Experience  - Day 2 (Longitude 131)
Signature Experience - Day 2 (Longitude 131)
Uluru
Quality of Experience
Guides, Drivers and Staff
Transport
Blue Mountains Small Group Tour
Blue Mountains Small Group Tour
Sydney

Long hike but worth it!

Quality of Experience
Guides, Drivers and Staff
Rebecca was amazing!
Transport
Panoramic Sydney Sights - Half Day Tour
Panoramic Sydney Sights - Half Day Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Signature Experiences on Day 1 (Longitude 131)
Signature Experiences on Day 1 (Longitude 131)
Uluru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Dec 02, 2024
Thank you so much, Waleska, for sharing your detailed feedback, photos and lovely review! I’m thrilled you had such a fabulous experience—it sounds like an unforgettable trip. I’m so glad you enjoyed the unique charm of Longitude 131˚, the convenience and comfort of The Reef House, and the prime location of the Four Seasons Sydney (though I’m sorry the view didn’t quite meet expectations). Your activity highlights, from the Seastar Great Barrier Reef tour to the breathtaking Vlasoff Sand Cay... Read more

Thank you so much, Waleska, for sharing your detailed feedback, photos and lovely review! I’m thrilled you had such a fabulous experience—it sounds like an unforgettable trip.

I’m so glad you enjoyed the unique charm of Longitude 131˚, the convenience and comfort of The Reef House, and the prime location of the Four Seasons Sydney (though I’m sorry the view didn’t quite meet expectations). Your activity highlights, from the Seastar Great Barrier Reef tour to the breathtaking Vlasoff Sand Cay Helicopter Tour and the immersive experiences at Longitude 131˚, are amazing to read about. I’m delighted Rebecca made such an impression on the Blue Mountains tour—it’s always wonderful when guides go above and beyond.

Thank you again for sharing your experience—it was a pleasure helping you plan this journey.

Warm regards,
Vicky

Our trip to Australia was a once in a lifetim...
Australia | Oct 10 - Nov 2, 2024

A
Anthony D.
Burlingame, CA | Reviewed on Nov 14, 2024
Our trip to Australia was a once in a lifetime experience. Vicky, from KimKim, did a spectacular job in every aspect. The hotels were both conveniently located and well above average. The guide in Sydney, Andrew, was a former teacher and singer at the Opera House and was a font of information and a pleasure to be with. The guide in Melbourne, John, took us on a walking tour and it was also very well orchestrated. He also was flexible as we had to change the date. Vicky was extremely... Read more

Our trip to Australia was a once in a lifetime experience. Vicky, from KimKim, did a spectacular job in every aspect. The hotels were both conveniently located and well above average. The guide in Sydney, Andrew, was a former teacher and singer at the Opera House and was a font of information and a pleasure to be with. The guide in Melbourne, John, took us on a walking tour and it was also very well orchestrated. He also was flexible as we had to change the date. Vicky was extremely helpful in resolving some rental car issues. She got back to me on a daily basis assuring me that it would get sorted. I would highly recommend both KimKim and Vicky for travel plans

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Nov 15, 2024

Thank you so much, Anthony and Janice! I’m thrilled to hear that your trip to Australia was everything you hoped it would be. It was truly a pleasure working with you to bring all the pieces together. I’m glad to know you enjoyed the hotel selections and that both Andrew in Sydney and John in Melbourne added such depth and flexibility to your experience. I appreciate your kind words
Take care and All the Best
Vicky

Loved the on-line KimKim platform and our local specialist
Australia | Oct 23 - Nov 6, 2024

R
Ronald W. B.
Chicago, IL | Reviewed on Nov 12, 2024
This was our first time using KimKim and appreciated the ease in which options were provided by the local specialist, Vicky, and how we were able to provide input. During our trip, we reference the on-line itinerary several times a day. Vicky was a joy to work with and was available seemly 24 hours a day. She made multiple changes to our plan and responded to questions very quickly. Read more

This was our first time using KimKim and appreciated the ease in which options were provided by the local specialist, Vicky, and how we were able to provide input. During our trip, we reference the on-line itinerary several times a day. Vicky was a joy to work with and was available seemly 24 hours a day. She made multiple changes to our plan and responded to questions very quickly.

Hotel Review
Harbour Rocks Hotel
The Rocks, Sydney NSW

Nice boutique hotel and centrally located. However, the room we ended up getting was extremely small. Literally couldn't open up two suitcases at the same time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sunset Dinner Cruise
Sunset Dinner Cruise
Sydney

The cruise was nice - food was decent. The duration of the cruise was perfect (not to long - my personal preference). The "sunset" part of the cruise didn't really exist -- the sun was still fairly high in the sky when the cruise ended.

Quality of Experience
Guides, Drivers and Staff
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Sydney

This was one of our favorite activities during the trip. We asked for and got a private driver that was very friendly and knowledgable. The hike in the Blue Mountains was the best!

Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Bike Tour
Sydney Bike Tour
Sydney

This was a great way to see a lot of Sydney in a short amount of time. The only complaint we had was that the final part of the tour was through a heavily congested (by pedestrians) trip on the boardwalk by the harbour. My wife and I both felt a little unsafe during this and I'm sure we totally annoyed numerous pedestrians. Probably could be easily solved by starting the tour earlier the morning.

Quality of Experience
Guides, Drivers and Staff
McLaren Vale Wine Tour by Bike
McLaren Vale Wine Tour by Bike
Adelaide

Totally glad we did this tour - BUT felt a little unprepared for the skill level/fitness needed for the tour. I'm sure the "mountain biking" aspect of the tour was at the low end of average of skill/fitness for mountain bikers - but I felt a bit terrified during part of the tour (sharp rocks, narrow tracks, steep hills). I'm a semi-fit 60 year old that bikes quite a bit (albeit not mountain biking) and was pushed from a fitness perspective to complete the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
 DOLPHIN SANCTUARY & SHIPS GRAVEYARD KAYAK TOUR
DOLPHIN SANCTUARY & SHIPS GRAVEYARD KAYAK TOUR
Adelaide

We saw dolphins (which was great!) though they were from quite a distance away. However, I was really looking forward to seeing the ship graveyard and picked this tour because of it. The tour guide decided to cut the ship graveyard from the tour - because he said we spent too much time looking for/viewing dolphins. We did have a nice trip through the mangroves. The tour guide was very monotone and did not speak very loudly. I'm sure most of the people on the tour gave up on trying to hear him - he seemed oblivious.

Quality of Experience
Guides, Drivers and Staff
Laneways of Melbourne
Laneways of Melbourne
Melbourne

This was a big surprised - but we loved it. We never got the sense from reading the tour description that this was actually a tour of graffiti in alleys. Loved the artwork and the chance to see some sights you normally don't see walking through a big city.

Quality of Experience
Guides, Drivers and Staff
Private and Customised Great Ocean Road and 12 Apostles Tour
Private and Customised Great Ocean Road and 12 Apostles Tour
Melbourne

Really have mixed feelings about this tour. We loved the sights. We had a private driver. The mini-van we were in was a bit run down. Both my wife and I had trouble hearing the driver due to the road noise from the van and the driver not speaking loud enough. The driver wouldn't stop talking even after we told him we couldn't hear him. We told him a couple times to save his voice and stop talking, but that didn't stop him. Since about 60% of this tour is driving, this became awkward at times.

Quality of Experience
Guides, Drivers and Staff
Transport
The van we rode in was run down. Windows didn't work in the back. Very loud. The tour operation should consider an intercom system (very common) or something to make driver more audible.
Kuranda Scenic Railway Gold Class and Skyrail Rainforest Cableway
Kuranda Scenic Railway Gold Class and Skyrail Rainforest Cableway
Australia

One of our favorite activities on our trip to Australia. Both the railway and cableway were outstanding!

Quality of Experience
Guides, Drivers and Staff
Transport
Gold Class VIP Great Barrier Reef Cruise from Cairns by Luxury Superyacht
Gold Class VIP Great Barrier Reef Cruise from Cairns by Luxury Superyacht
Cairns

The boat ride was very rough and I learned that snorkeling isn't for me (neither of which is the fault of the tour operator). Many people we sea-sick for the entire cruise. We paid extra for the Gold Class VIP treatment with a private stateroom - and very happy we did this. The staff was wonderful. The food good.

Quality of Experience
Food
Guides, Drivers and Staff
Private Daintree Wanderer Tour
Private Daintree Wanderer Tour
Australia

Another highlight from the trip! We had a private driver who was very knowledgable. He actually walked with us on many parts of the tour which was nice. Never felt like his presence was intrusive. Newer mini-van. The only part of the day-long tour that was a bit of a dud was the one hour Crocodile Boat Tour. There were no crocodile sightings. The boat driver said that he had had several trips out with no crocodiles to be found. I don't think the other crocodile tour operators were having any better luck.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Nov 12, 2024
Hi Ronald, Thank you so much for taking the time to share this review! I’m so glad to hear that your first experience with KimKim went smoothly and that you found our planning process convenient and collaborative. It was a pleasure working with you, and I’m thrilled that the online itinerary was a helpful tool throughout your journey. It makes my day to know that you felt well-supported along the way. Making sure everything was just right for your trip was a top priority, so it was my... Read more

Hi Ronald,

Thank you so much for taking the time to share this review! I’m so glad to hear that your first experience with KimKim went smoothly and that you found our planning process convenient and collaborative. It was a pleasure working with you, and I’m thrilled that the online itinerary was a helpful tool throughout your journey.

It makes my day to know that you felt well-supported along the way. Making sure everything was just right for your trip was a top priority, so it was my pleasure to make adjustments and answer any questions.

I’m also happy that you enjoyed the majority of the tours, and I appreciate your honest feedback on those that could use improvement. I’ll be sure to pass along your comments to the tour operators so they can enhance the experience.

Thank you again,and All the Best

Warm regards,
Vicky

Australia New-Zealand Trip..
Australia | Oct 16 - Nov 2, 2024

M
Mohan I.
Canada | Reviewed on Nov 04, 2024
Sydney Blue Mountain trip was exciting with Guide Elliott who was very knowledgeable and polite.
Uluru the walk looking at the skies was good. Hotel stay was standard with lousy job by housekeeping.
In Cairns the Ocean Freedom trip was exciting well looked after by the amazing staff.
Daintree Wanderer tour was very interesting in the rain forest and teh guide was excellent.
Melbourne City tour was a waste of time except the MCG tour and the MCG guide was excellent.
The pick up to and...
Read more

Sydney Blue Mountain trip was exciting with Guide Elliott who was very knowledgeable and polite.
Uluru the walk looking at the skies was good. Hotel stay was standard with lousy job by housekeeping.
In Cairns the Ocean Freedom trip was exciting well looked after by the amazing staff.
Daintree Wanderer tour was very interesting in the rain forest and teh guide was excellent.
Melbourne City tour was a waste of time except the MCG tour and the MCG guide was excellent.
The pick up to and from Melbourne Airport was very efficinet with the driver Pierre.
New-Zealand trip to Queenstown was interesting. The St. Moritz Hotel is good with the lake view unfortunately there were scaffoldings that blocked the view.
Milford sound Cruise was very scenic but the flight portion did not happen due to bad weather.
The TSS Earnslaw buffet lunch did not have good choice for vegetarian meals in spite of one requested beforehand.
In Auckland The Waiheke Island wine tour and lunch were excellent with a very knowledgeable guide from Ananda Tours.
The Rotorua tour could have been better with the inclusion of the Cultural presentation at Te Puija which was missed. The guide Harry was brilliant.
Special mention to be made of Raymond shuttle service to and from Auckland airport for their very timely and friendly service.
Thanks to Vicky of VIO travel Australia for arranging this trip at short notice and planned very well except for early morning pick ups as teh whole trip was fast paced.
I would

Hotel Reviews
Sir Stamford at Circular Quay
Sydney
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Gardens Hotel
Yulara

Housekeeping was poor

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystalbrook Flynn
Cairns
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Langham, Melbourne
Southbank
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fable Auckland
Auckland
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel St. Moritz
Queenstown
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Private Daintree Wanderer Tour
Private Daintree Wanderer Tour
Australia

Different kind of rain forest !!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

One of the best theatres in the world.

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney

Worth the full day trip.

Quality of Experience
Transport
 Sydney Sights 4 hours - Private Tour
Sydney Sights 4 hours - Private Tour
Sydney
Transport
Sydney Harbour Sunset Dinner Cruise
Sydney Harbour Sunset Dinner Cruise
Sydney

Very relaxing and good food.

Quality of Experience
Guides, Drivers and Staff
Transport
Field of Light Dinner | Indulge in a feast for the soul
Field of Light Dinner | Indulge in a feast for the soul
Uluru

A sprecial place to celebrate my wife's 70th birthday.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Nov 05, 2024
Hi Mohan,
Thank you so much for sharing such a detailed review! I’m thrilled to hear about the memorable highlights, and I’ll certainly pass along your feedback to each of the guides, drivers, and hotels. It sounds like Guide Elliott in the Blue Mountains and Harry in Rotorua left a lasting impression, and I’ll let them know how much you appreciated their expertise and kindness. Raymond is a wonderful and we adore working with partners like him.
I’m glad you enjoyed the Ocean Freedom trip in...
Read more

Hi Mohan,
Thank you so much for sharing such a detailed review! I’m thrilled to hear about the memorable highlights, and I’ll certainly pass along your feedback to each of the guides, drivers, and hotels. It sounds like Guide Elliott in the Blue Mountains and Harry in Rotorua left a lasting impression, and I’ll let them know how much you appreciated their expertise and kindness. Raymond is a wonderful and we adore working with partners like him.
I’m glad you enjoyed the Ocean Freedom trip in Cairns and the fascinating Daintree Wanderer rainforest tour—it’s wonderful when the guides and staff make these experiences seamless and enjoyable. I’m also delighted that the Waiheke Island wine tour stood out
I’ve noted the issues you mentioned, including housekeeping at Uluru and limited vegetarian options on the TSS Earnslaw buffet and in Uluru. I’ll pass your feedback onto the providers.
Thank you again for trusting me to organize this trip at short notice.
Warm regards,
Vicky

Amazing experience with excellent, flexible service
Australia | Oct 12 - Nov 1, 2024

Dorothy
Dorothy C.
San Jose, CA | Reviewed on Nov 04, 2024
We had a wonderful experience on our custom tour with KimKim to Australia and New Zealand, enjoying all of it and every place we visited. It was so nice to have all our accommodations, flights, transportation and tours taken care of so we could relax and enjoy. We balanced the tour with a mix of group tours and free time, so were able to see things outside the cities such as rainforests, beaches and wildlife, while allowing days to just sleep in, go for a run or swim and spend the morning... Read more

We had a wonderful experience on our custom tour with KimKim to Australia and New Zealand, enjoying all of it and every place we visited. It was so nice to have all our accommodations, flights, transportation and tours taken care of so we could relax and enjoy. We balanced the tour with a mix of group tours and free time, so were able to see things outside the cities such as rainforests, beaches and wildlife, while allowing days to just sleep in, go for a run or swim and spend the morning at a local cafe.

I also appreciated the menu-option like format where Vicky provided several activities for us to choose from. While we'd love to do them all, it worked out perfect to have free days so we weren't on a bus every day for hours. The moderate level hikes for us were easy and shorter than expected, however most still allowed us to experience spectacular views and forest. Our favorites were the penguin parade at Philip Island, the Blue Mountains hike outside Sydney, the Auckland rainforest/beach hikes, and renting bikes in Rotorua through single track trails and redwood forest. Our accommodations had amazing locations, all very close and walking distance from the center of town, lake and beach. Most had kitchenettes and 3 had laundry in the room - amazing!

The interaction all online with Vicky worked out perfect. She was very quick to respond, very flexible with making changes to our original itinerary, as well as updates while on the trip. The ability to cancel tours with a couple days notice for a refund was a plus, given changes in weather and our preference once we were in-country.

All in all, a very well organized planning, booking and service from Vicky. The online site is also very easy to use and collaborate on. I would definitely recommend or use Kim Kim again for this type of tour.

Hotel Reviews
Park Hyatt Auckland
1010

Over the top accommodation on the waterfront docks of Auckland. Amazing pool and the best spa I've ever been in a hotel. The cafe/bar was nice and relaxing, with a really wonderful local musician playing soulful R&B. The breakfast spread was spectacular and offered many healthy options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina Apartment Hotel Melbourne Southbank
Melbourne

Great location with fantastic lap swim-able pool and good sized gym. The room was clean and modern.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The White House Port Douglas
Port Douglas

Perfect location just a block from the gorgeous 4-mile beach and a few blocks from downtown restaurants and shops. Easy walk to the pier to catch the boat for the Great Barrier Reef tour. The fans and AC worked well. The only feedback would be to change out the lighting from stark, overly bright LED overhead to softer white light and/or optional lamps. We turned the lights off most of the time. A night light would have also been good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Rotorua
Rotorua

Very nice accommodation with great location near restaurants, lake and parks. The breakfast was wonderful and offered a variety of healthy options with fresh fruit, pastries, breads, chia pudding and gluten free muesli. We liked the convenience of renting e-bikes right from the hotel lobby, however it did take a long time for the staff to get us registered and set up. Still, they were super friendly, accommodating and flexible. One tip: The hand soap dispenser is very highly mounted to the far right of the sink, so I had to literally reach over and get on my toes to reach it every day. I would recommend making it lower, putting it on the sink or swapping the soap and the lotion (which is used less).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scenic Suites Queenstown
Queenstown

This accommodation had nice views of the lake and gondola ridge, however was right on the main road so was quite noisy. The temperature was quite cold when we arrived and the room was very cool, as if not used for some time. The main wall heater did not put out much heat so took a long time to warm the room and keep it warm. The bathroom and bedroom heaters worked much better. The windows are not well insulated, so the heat was not retained especially at night. Thankfully it warmed up and the sun warmed the room in the afternoons. If it was raining or snowing, we would have been uncomfortable in the room. The breakfast spread was very good with lots of variety and healthy choices.

Authenticity & Character
Location
Staff
Walking with us through the maze of lifts, hallways, outside byways and ramps to our room upon arrival with all our bags. It's very confusing.
Cleanliness & Comfort
The Sebel Quay West Suites
The Rocks

Beautiful hotel in a perfect location near the Rocks. Just 2 blocks from my company's office which was a pleasant bonus as I was meeting friends there while visiting. Everything about the hotel was wonderful. Gorgeous pool area (albeit not a lap pool unfortunately). The hot tub and sauna could have been hotter. The gym was very small for a hotel this size. Breakfast was very good and a lot of food. Good strong coffee drinks.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Small Group Bus Tour Phillip Island Wildlife and Brighton Beach
Small Group Bus Tour Phillip Island Wildlife and Brighton Beach
Melbourne

I didn't know before the tour what the penguin parade was all about, and this ended up to be one of the highlights of my entire 21-day vacation! The boxes beach was interesting. The wildlife park was ok, nothing special. However, once we got out to Philip Island everything changed. The views are spectacular. We saw dozens of wild wallabees and sea birds. Our tour guide was fun and informative. Even getting in late after 11pm, it was worth it. I would have only preferred more time at the penguin information center/shops as we only had maybe 10-15 mins to look around including using the restroom. There were some nice exhibits I would have liked to read through in more detail.

Quality of Experience
Guides, Drivers and Staff
Transport
It was a 20 min walk from my hotel to the pickup hotel location. This made me nervous getting back into the city after 11pm at night. The driver dropped me off a little closer, but I still had a 15 min walk. To my surprise, the streets were very busy even at that hour on a week night so I felt relatively safe.
Waitomo and Hobbiton Experience (Auckland to Rotorua)
Waitomo and Hobbiton Experience (Auckland to Rotorua)
Auckland

Wished the glowworm cave experience was longer and the Hobbiton experience was shorter. Ideally, Hobbiton as a self-guided tour would have been much better. Our guide had over 30! people in the group so we had wait for everyone to take photos and selfies (ugh) before moving on to the next attraction. I would suggest smaller groups and a self-guided option. We had to suffer through a long time before getting to the restrooms and something to drink at the end.

Quality of Experience
Guides, Drivers and Staff
Transport
Coast & Rainforest Walking Day Tour
Coast & Rainforest Walking Day Tour
Auckland

Gorgeous rainforest with a very informative and personable guide who knew every tree, fern, bird and bit of the ecosystem. Very interesting Maori center. A little more time at the center would have been nice. Nice light hike. Spectacular black sand beach walk without shoes and to see the magnetic essence of the sand. Not too much bus time so all in all a good trip. There was one trail I would have preferred to go down farther, but the guides cut it short due to warm weather. That was a disappointment.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Nov 04, 2024

Hi Dorothy,

Thank you so much for your wonderful review! I’m thrilled to hear you had a fantastic experience on your trip.

I’m glad my quick responses and flexibility helped make your planning smoother. It’s always important to have options, especially with changing weather, so I’m happy you found the cancellation policy beneficial.

I’m also pleased to hear you found the online platform easy to use for collaboration. It was a pleasure working with you to create such a memorable trip

Thanks again for trusting me with your journey

Take care and All the Best,
Vicky

Vicky , you arranged our Australia and New Ze...
Australia | Oct 16 - Nov 2, 2024

K
Kadamby J.
Canada | Reviewed on Nov 03, 2024
Vicky , you arranged our Australia and New Zealand trip very well. Hotel stays were very good except Fable where the service was moderate. Tours were very well organized, pickups were efficient and good and friendly.Ayer’s rock was amazing. Except the evening arranged dinner was so so for us vegetarians and atmosphere was full of bugs at night which the organizers could have controlled better. Cairns is beautiful. Seeing Great Barrier Reef was wonderful. On the whole an amazing trip and... Read more

Vicky , you arranged our Australia and New Zealand trip very well. Hotel stays were very good except Fable where the service was moderate. Tours were very well organized, pickups were efficient and good and friendly.Ayer’s rock was amazing. Except the evening arranged dinner was so so for us vegetarians and atmosphere was full of bugs at night which the organizers could have controlled better. Cairns is beautiful. Seeing Great Barrier Reef was wonderful. On the whole an amazing trip and experience. Thank you Vicky.

Hotel Reviews
Sir Stamford at Circular Quay
Sydney

Old charm. Very centrally located. Good service.

Authenticity & Character
Location
Staff
Polite and helpful.
Cleanliness & Comfort
Fable Auckland
Auckland

Many staff spoke English poorly and communication was difficult.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Poor cleaning. Bathroom sink poorly designed.
Desert Gardens Hotel
Yulara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystalbrook Flynn
Cairns
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Langham, Melbourne
Southbank
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel St. Moritz
Queenstown
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Field of Light Dinner | Indulge in a feast for the soul
Field of Light Dinner | Indulge in a feast for the soul
Uluru
Quality of Experience
Food
Better vegetarian options.
Guides, Drivers and Staff
Transport
Discover the mysteries of the outback sky
Discover the mysteries of the outback sky
Uluru
Quality of Experience
Guides, Drivers and Staff
Transport
Great Ocean Road Full Day Private Experience
Great Ocean Road Full Day Private Experience
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Milford Sound – Coach Cruise Fly
Milford Sound – Coach Cruise Fly
Queenstown (NZ)
Quality of Experience
Guides, Drivers and Staff
Transport
Waiheke Island - Exclusive Tours - STANDARD DAY (Private Tour)
Waiheke Island - Exclusive Tours - STANDARD DAY (Private Tour)
Auckland
Quality of Experience
Guides, Drivers and Staff
Transport
Debra was excellent.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Private Melbourne City Highlights
Half Day Private Melbourne City Highlights
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
TSS Earnslaw and BBQ Buffet Lunch in Queenstown
TSS Earnslaw and BBQ Buffet Lunch in Queenstown
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Harbour Sunset Dinner Cruise
Sydney Harbour Sunset Dinner Cruise
Sydney
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru
Quality of Experience
Guides, Drivers and Staff
Transport
Private Daintree Wanderer Tour
Private Daintree Wanderer Tour
Australia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Full-Day Rotorua Tour
Private Full-Day Rotorua Tour
Auckland
Quality of Experience
Guides, Drivers and Staff
Transport
 Sydney Sights 4 hours - Private Tour
Sydney Sights 4 hours - Private Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Nov 03, 2024

Hi Kadamby and Mohan,
Thank you so much for sharing your feedback. I’m thrilled to hear that you had an amazing overall experience in Australia and New Zealand! I’m glad the hotel stays and tours went smoothly, and your trip was as memorable as hoped. I appreciate your comments about the Fable and the Ayers Rock dinner experience and will pass your feedback on to our partners.
Thank you again for trusting me with your travel planning, and I hope these memories stay with you for a lifetime!
Warm regards,
Vicky

Australia : what an amazing country and what an amazing trip !
Australia | Oct 5 - Oct 19, 2024

M
Maria G.
Singapore | Reviewed on Oct 31, 2024
My husband and I traveled to Australia for the first time. We had 15 days and we wanted to make the most of them but we didn’t know where to start as Australia is too big.
We read some reviews from other travelers for Kim Kim and we decided to leave the planning of the trip to experienced and local professionals. We were so right about this decision: Vicky was the agent assigned to us and she made this trip an amazing experience, stress and hassle free.
First of all she chose 4...
Read more

My husband and I traveled to Australia for the first time. We had 15 days and we wanted to make the most of them but we didn’t know where to start as Australia is too big.
We read some reviews from other travelers for Kim Kim and we decided to leave the planning of the trip to experienced and local professionals. We were so right about this decision: Vicky was the agent assigned to us and she made this trip an amazing experience, stress and hassle free.
First of all she chose 4 destinations based on the questions we answered and what we wanted to do ( Sydney, Port Douglas, Uluru and Melbourne) that gave us a great flavor of what is Australia and its beauties and landscapes.
Every single activity has been thoroughly planned by Vicky and all her choices of the local companies and agents were spot on ! From the transfer from and to the airport to all activities, the Sydney opera tickets purchased, recommendations for restaurants etc. Vicky was so responsive and helpful during the planning but also during our trip. When we needed her to clarify couple of things, she immediately handled all the matters within minutes. She is just fantastic ! We didn’t have to think or stress about anything as Vicky took care of all the matters.
While all activities were very good, I would like to highlight few of them and some of our tour guides who were exceptional :
A) Sydney opera performance, just a “must”
B) Walking tour with Dave from Dave’s travel group. Dave was so knowledgeable and enthusiastic person and we learned a lot about Sydney’s history
C) Blue mountains, a beautiful landscape
D) Daintree waterfall hike tour with Allister from the Daintree experience. Allister was an amazing guide and the highlight of the day was the swimming in to the rock pool next to the waterfall
E) ABC snorkel charters: Marine biologists were snorkeling with us at the Great Barrier Reef explaining everything about the corals and the life underwater we were watching. We were a very small group of 8 people and we had 2 marine biologists with us ( Sam and Paula who were just awesome who tirelessly took care of us ).
F) Uluru as a destination offered a completely different experience where we understood a little better the incredible history of the place and the Aboriginal people.
G) Foodie Discover walking tour: Our tour guide was wonderful Rita (by Walk Melbourne tours), a passionate Melbourne lady who shared so many excellent stories about the city and places with amazing food, sweets and drinks.

Overall an amazing country and an amazing trip. Thank you again Vicky 😊🤩

Activity Reviews
Sydney City Small Group Walking Tour (Small Group Tour)
Sydney City Small Group Walking Tour (Small Group Tour)
Sydney

Dave was fantastic

Beautiful Daintree Waterfall Hike Tour, Magical Swim and Lunch
Beautiful Daintree Waterfall Hike Tour, Magical Swim and Lunch
Port Douglas

Allister was fantastic

Quality of Experience
Guides, Drivers and Staff
Transport
ABC Snorkel Charters Port Douglas Snorkelling max 12 passengers
ABC Snorkel Charters Port Douglas Snorkelling max 12 passengers
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Foodie Discovery Walking Tour
Foodie Discovery Walking Tour
Melbourne
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Blue Mountains Small Group Tour
Blue Mountains Small Group Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Kata Tjuta Small Group Tour
Afternoon Kata Tjuta Small Group Tour
Uluru
Quality of Experience
Guides, Drivers and Staff
Transport
 Discover Yarra Valley Local Produce Tour
Discover Yarra Valley Local Produce Tour
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Laneways of Melbourne
Laneways of Melbourne
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Oct 31, 2024

Thank you so much for your wonderful review Maria :-)
It was a pleasure to help make your first trip to Australia both seamless and memorable. I’m thrilled that each destination and experience resonated with you, from the Sydney Opera House performance to snorkeling with marine biologists on the Great Barrier Reef and learning about Uluru’s cultural depth. I’ll be sure to share your kind words with the guides who made each stop special. Australia truly is a remarkable place, and I’m so glad you felt its magic.
Thanks again and All the Best,
Vicky

We travelled to Australia for 3 weeks in Octo...
Australia | Sep 30 - Oct 21, 2024

Judy
Judy M.
Flagami, FL | Reviewed on Oct 24, 2024
We travelled to Australia for 3 weeks in October, 2024. I had been attempting to plan the trip myself before I found Kimkim. As soon as I got connected to Kimkim, the planning was amazing. Our specialist, Vicky, was incredibly helpful. We communicated multiple times to insure that we chose the best itinerary to fit our needs. She arranged everything: domestic flights, all airport pickups and drop offs at our hotel, hotel reservations, tours both private and small group with hotel pick ups,... Read more

We travelled to Australia for 3 weeks in October, 2024. I had been attempting to plan the trip myself before I found Kimkim. As soon as I got connected to Kimkim, the planning was amazing. Our specialist, Vicky, was incredibly helpful. We communicated multiple times to insure that we chose the best itinerary to fit our needs. She arranged everything: domestic flights, all airport pickups and drop offs at our hotel, hotel reservations, tours both private and small group with hotel pick ups, private tour guides, and even recommended additional activities and restaurants. Every connection was seamless and we had no stress. She was also in touch with us throughout the tour to be sure all was going well.
I enjoy planning travel, but I could not have put together this 3 week, 5 city adventure on my own and had it run so perfectly without Kimkim and Vicky. Thank you so much!
Judy McKenzie

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Oct 24, 2024

Hi Judy,

Thank you so much for your kind words! It was an absolute pleasure helping to plan your incredible Australian adventure. I'm happy everything went smoothly and the itinerary ideally suited your needs. It was great working with you, and I’m thrilled you enjoyed the experiences and recommendations.

I wish you many more seamless adventures, and I’m always here if you need help with another journey!

Take Care, and All the Best,
Vicky

Vicky is the BEST Australian vacation planner!!!
Australia | Aug 1 - Aug 12, 2024

Tehra
Tehra S.
Sioux Falls, SD | Reviewed on Aug 27, 2024
Vicky helped my husband and I (and our 23 and 19 year old daughters) plan an incredible, once in a lifetime vacation! Not a single detail was overlooked. Every booking was confirmed and we had no hassles. And when we were delayed getting to Australia by 24 hours due to flight issues, Vicky helped rebook all plans we had for our missed day to a day we were able to add onto the end of our trip. This trip was perfection, thanks to Vicky!
We traveled to Sydney, Uluru, and Palm Cove, before...
Read more

Vicky helped my husband and I (and our 23 and 19 year old daughters) plan an incredible, once in a lifetime vacation! Not a single detail was overlooked. Every booking was confirmed and we had no hassles. And when we were delayed getting to Australia by 24 hours due to flight issues, Vicky helped rebook all plans we had for our missed day to a day we were able to add onto the end of our trip. This trip was perfection, thanks to Vicky!
We traveled to Sydney, Uluru, and Palm Cove, before heading back to Sydney. Our favorite days were exploring the Blue Mountains with Ben, staying at Longitude 131 with McKayla as our guide, and snorkeling the Great Barrier Reef. We finished our vacation touring Sydney, again with Ben as our guide!
Thanks again for helping us plan our luxury vacation Vicky! It was exactly what we dreamed of!

Hotel Review
Longitude 131˚
Yulara

Luxury at its finest - we will never forget our nights spent in the Dune Pavilion at Longitude 131! We loved every minute of it!

Authenticity & Character
Location
Such a unique way to experience The Outback!
Staff
McKayla was an incredible tour guide to Ayers Rock - she was so much fun! Edward was excellent with suggestions for the rest of our vacation!
Cleanliness & Comfort
Activity Review
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney

If you can have Ben as a tour guide, you will have the best time! Such beautiful scenery and a fun trip to a local zoo on the way there! Our first full day in Australia was so much fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 27, 2024
Hi Tehra
Thank you so much for your fantastic feedback! It was truly a pleasure working with you and your family to plan this once-in-a-lifetime vacation. I'm thrilled to hear that everything went smoothly and that your trip was exactly what you dreamed of. It was lovely to help you craft an itinerary perfect for you and your family.
I’m glad we could rearrange your plans without any hassle, even with the unexpected delay. Knowing that you enjoyed every moment of your journey, from Sydney to...
Read more

Hi Tehra
Thank you so much for your fantastic feedback! It was truly a pleasure working with you and your family to plan this once-in-a-lifetime vacation. I'm thrilled to hear that everything went smoothly and that your trip was exactly what you dreamed of. It was lovely to help you craft an itinerary perfect for you and your family.
I’m glad we could rearrange your plans without any hassle, even with the unexpected delay. Knowing that you enjoyed every moment of your journey, from Sydney to Uluru and Palm Cove, makes all the planning worthwhile. I love 131 Longitude, too—it is such a special experience!
Thank you again for entrusting me with your Holiday
Warm regards and smiles,
Vicky