Not worth the extra expense

Norway | Jan 10 - Jan 15, 2025

My trip was to Norway from the US. I was completely overwhelmed with work when I decided to try out Kim Kim as a worry free option to book my travel. When I received my itinerary and paid, I was still overwhelmed and basically just accepted all the pieces. It was not exactly what I had in mind when I mentioned I was pretty active and enjoyed outdoor activities and animals, but it was an intriguing itinerary so I went with it. As I got closer I realized some of the activities were impossible to get to due to flight timing. I was able to cancel one activity. I also looked up the rooms they booked me. Given how much I paid, I assumed I would be in great rooms. They were closets. I paid more to get some of them upgraded. As the days got closer I realized all the bookings were pretty standard activities that everyone does. So I started collecting the prices and the hotel room prices. I paid about twice what the cost of the activities and hotels would have been. And there was no "local flair" in anything.
I did enjoy the activities and the company was responsive as weather cancelled several activities and I was able to get some refunds. I realized 4 days in advance that no train was early enough to get me to the airport from my booked hotel and asked about canceling the room. I was told by the local company this should be fine and re-booked in a hotel closer to the airport, but when I asked about a refund I was advised that it was too short notice. So, there was some disconnect either within the local company or between them and Kimkim.
I would overall not recommend Kimkim unless you are okay with paying way above standard travel agent fees (typically 10-15%). The activities booked were all enjoyable, but I really could have booked it all myself and would not have had any trouble getting any of them even after I arrived.