Fantastico!
Italy | Mar 11 - Mar 18, 2023

Hikaru
Hikaru P.
Hastings, MN | Reviewed on Mar 19, 2023

This was our first time using a service like kimkim, and we are very glad we did!! Without their service, we wouldn't have been able to do all the things we wanted to do during our trip. We're also glad we were chauffeured by professional drivers in streets of Italy. Eleni and her local counterpart were extremely responsive to our questions and requests. All the drivers and guides showed up almost precisely 10 minutes before our agreed times. A huge shoutout to all the guides, who were extremely professional and added so much to our trip--in particular, we truly enjoyed our time with Antonella in Firenze, Giuseppe in Sorrento/Amalfi Coast, and Sabrina in Rome!

Hotel Reviews
Hotel Alessandra
Florence

We had a family room with beds for 4. Worked out great. Tucked in a street near Ponte Vecchio with small artisan shops. Delightful!

Authenticity & Character
The owner and his staff were delightful hosts.
Location
Close to Ponte Vecchio. Small shops and restaurants.
Staff
Cleanliness & Comfort
The best shower during our entire trip.
Maison la Minervetta Sorrento
Sorrento

Truly a splurge! The views from our rooms were breathtaking. Unique and original decor. Lovely breakfast spread.

Authenticity & Character
Location
The view, the view, the view!
Staff
The front desk staff were professional and welcoming. We didn't feel particularly welcomed in our interactions during the breakfast, but it could have been due to the language barrier. It took time for our coffee orders to arrive and they were variable in quality.
Cleanliness & Comfort
Splendor Suite Rome
Rome

This hotel was a bit disappointing because all other hotels during our trip to Italy were wonderful. It felt like an airbnb as opposed to a hotel--self check-in outside regular business hours. We were traveling with our two teenage sons. We found out we didn't need a second room, because there was a sofa bed in the family suite that they could have used, which was not clear from their website or when we were presented with the proposal. More to our frustration, we were woken up a few times during the night because of the hallway noise. Our room (106A) was adjacent to 106B, from which we could hear everything, and the occupants in 106B were unpleasantly loud late at night. Since there was no one at the front desk in the evening, we could not ask for timely intervention. Perhaps, they should have given 106B as our second room to avoid this. At least one time, the noise source seemed to be the staff; in the morning, there were bags of laundry right outside our door.

Authenticity & Character
Location
Staff
The staff didn't come across as if they were interested in making the guests feel welcomed.
Cleanliness & Comfort
Activity Reviews
Morning Florence Highlights Walking Tour
Morning Florence Highlights Walking Tour
Florence

Antonella, our guide, was fantastic. She laid out the basics of the city's history first, which made the other explanations logically hold together. Her love of her city made it all the more special.

Quality of Experience
Guides, Drivers and Staff
Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting
Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting
Pompeii

The Pompeii tour was fascinating--thank you, Natalia! There is travel distance between Pompeii, Mount Vesuvius, and the lunch site, so we were glad we had the entire day arranged and coordinated. The view of Bay of Naples from Mount Vesuvius is very worth it!!

Quality of Experience
Food
The restaurant/winery seemed all catered to the tour groups.
Guides, Drivers and Staff
Grazie, Natalia and Fabio!
Transport
Private Amalfi Coast Driving Tour
Private Amalfi Coast Driving Tour
Italy

The highlight of the driving tour was the stop for us to hike the Path of Gods trail. It was fantastico!! Because we fit the hike in, things got quite late in the day, and by the time we got to Ravello, everything was closed. The weather was gorgeous during our hike and by the time we were leaving Positano, it started to rain and the visibility fell. We're so grateful that Giuseppe drove us safely throughout our tour, because the road is curvy to say the least. He was also extremely knowledgeable about farming in the region, which we appreciated.

Quality of Experience
Guides, Drivers and Staff
We were lucky to have Giuseppe in charge of us! So professional, knowledgeable, and pleasant. Thank you for everything!!
Transport
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

Wow, the inside of Colosseum was facinating beyond our imagination. There was so much to learn about Roman Forum, too. We feel so lucky to have done this tour with Sabrina. Her explanation painted vividly how the lives in Colosseum and the Forum might have been.

Quality of Experience
Guides, Drivers and Staff
Sabrina with LivTours was fantastic!!
Vatican Guided Tour
Vatican Guided Tour
Rome

With so many visitors and so many things to see, it was a very full three-hour tour. We gained much knowledge about Vatican and the artwork that adorns their buildings.

Quality of Experience
Guides, Drivers and Staff
Giovanna with LivTours was extremely knowledgeable!
Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Replied on Mar 20, 2023
Dear Hikaru and family! Thank you very much for your positive feedback. Me and our team truly appreciate your detailed feedback, as it helps us become better, and minimize hiccups during the trips we plan and operate. I took a very good note of your enthusiastic feedback for our selected guides and drivers in each place and your comments about the hotels. On a separate note, I am really sorry that Splendor Suite did not come up to the standards we want to apply for all our travelers; my... Read more

Dear Hikaru and family!

Thank you very much for your positive feedback. Me and our team truly appreciate your detailed feedback, as it helps us become better, and minimize hiccups during the trips we plan and operate. I took a very good note of your enthusiastic feedback for our selected guides and drivers in each place and your comments about the hotels.

On a separate note, I am really sorry that Splendor Suite did not come up to the standards we want to apply for all our travelers; my attempt to allocate the budget in the smartest way possible and balance the cost of accommodations versus experiences/ tours and activities has an impact on my decisions, and I assume that after the majestic Maison La Minervetta, Splendor Suite Roma might have seemed even more basic.

I truly hope I can plan again a trip for you and your family in Italy or Greece, where I also specialize in and I wish you safe travels!