Great!!!
Italy | Oct 17 - Oct 23, 2024

G
Gail B.
Chicago, IL | Reviewed on Oct 24, 2024

Francesco did an amazing job! Although I had one little hiccup, no fault of KimKim or Francesco, it was me - he worked to get it resolved and it was even on a Sunday afternoon when he was not working!!!! He is the best!

I have used KimKim twice now in Morocco and Italy & both times they exceeded my expectations. I will use them again when the need comes up.

Thank you Francesco and your whole team - amazing trip!!!!

Hotel Reviews
Relais 147
Taormina (ME)

Beautiful!!! great location and beautiful property - Rohid was extremely friendly, helpful, and nice. I loved my stay here. It's right in the middle of everywhere you want to be in Taormina - you just need to walk out the front doo.

Authenticity & Character
Location
so easy to get wherever you wanted to be, or stay local and explore the many restaurants and shops
Staff
Cleanliness & Comfort
Hotel brunaccini
Palermo

This not my type of hotel. I am long past the age of "slumming it". And as a solo traveler did not feel safe. The hotel, while very nice on the inside is right in the middle of the slums. Right below my balcony, that was on an alley, was homeless people. I did not feel safe here at all. As soon as I walked in the front door, while I was waiting to check in, I knew I had to leave. I just had a feeling that it was not a good place for me to be. First the front door to the hotel is always locked - you have to be buzzed in. This should tell you something about the area. The hotel staff is rude and arrogant. They are not helpful and definitely NOT pleasant to interact with. I had a 3-night stay and left after the first night. I paid for 2 nights somewhere else and lost money just to get out of there. The only reason I stayed the first night was because I got there later in the day and did not want to leave in the dark. The noise level is ridiculous, and in the evening there was a band that played in the courtyard alley until midnight - loudly. The room was large, but lighting was terrible, the bathroom lighting was the worst. The only thing that comes to mind is a saying we use at work - The hotel is like putting lipstick on a pig. I don't care how "nice" you make it - the location and rudeness of the staff will never make it nice......

Authenticity & Character
Location
everything! awful area - not safe
Staff
Rude and arrogant - and I don't even know why - it's not a Four Seasons....
Cleanliness & Comfort
Bed & pillows extremely uncomfortable. Poorly stocked mini bar, bad lighting
Activity Review
Palermo Street Food Tour
Palermo Street Food Tour
Palermo

did not take this, skipped the tour to leave the area, cannot comment

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Oct 30, 2024
Hello Gail! Thank you so much for your kind words! I’m really glad to hear that you had a great experience overall and that I could help resolve the little hiccup you faced. It truly means a lot to me to know that I made a positive impact on your trip. I'm genuinely sorry to hear about your experience with the hotel in Palermo. Your feedback is incredibly valuable, and I will certainly take your comments into account to ensure better accommodations in the future. Your safety and comfort are... Read more

Hello Gail!

Thank you so much for your kind words! I’m really glad to hear that you had a great experience overall and that I could help resolve the little hiccup you faced. It truly means a lot to me to know that I made a positive impact on your trip.

I'm genuinely sorry to hear about your experience with the hotel in Palermo. Your feedback is incredibly valuable, and I will certainly take your comments into account to ensure better accommodations in the future. Your safety and comfort are my top priorities, and I appreciate you sharing your thoughts with me.

Thank you once again for trusting me with your travel!

Best,
Francesco 😊