June Costa Rica Vacation

Costa Rica | Jun 26 - Jul 2, 2022

PROS - great location in central downtown San Jose - Customer service and staff were great and very helpful - The room was well stocked and prepped - Breakfast buffet was very good and enjoyable - The 5th floor and view from the top floor is really nice and wonderful CONS None

This resort is THE place to stay if you can fit it into your budget. AMAZING place PROS - BEAUTIFUL resort - Customer Service was absolutely amazing and the BEST. They took care of you from the moment you arrived to when you left - The food options and service at the pool was fantastic - The rooms are BEAUTIFULLY stocked when you check in - It is very easy to get around the resort - The staff is fantastic and they are very efficient in their work - The WIFI is absolutely insane. We tested it at various points in the resort and it averaged over 45 mb/sec which is MORE than enough for great video conferencing even - The restaurants and morning buffet is fantastic CONS - NONE We would come back here and stay in a HEARTBEAT. If you have the chance and dont stay here then you will be making a HUGE mistake

Overall. i think, objectively it is way too hyped. I would probably pick another hotel in the area to stay at if we come back again. PROS Property that we saw was quite beautiful Reception desk and staff are very friendly and helpful Food at the main restaurant for lunch was pretty good Bathroom in the room was well stocked and nice CONS - Wifi is SUPER SUPER poor. Measured it and for the rooms of 500-525 I was seeing at MOST 1-2 mb/sec. That's atrocious. You would think that they would setup wifi extenders at each building to boost their wifi signal but nope. i tested the wifi speed and uploaded the results to show for proof. The wifi at the resort in La Fortuna where we stayed before coming here was 45 mb/sec... more than enough for video calls and it was that speed throughout the ENTIRE property. - Fridge didn't work to keep things cool - The vents above the patio doors could not be closed so we had constant cool air coming in - Roach found - Property is huge and the roadway between sections is VERY poorly lit. It's VERY dark. - Main desk closes at 10p. Seriously???? - TV signal and TV picture for most channels was not even HD - The bathroom sinks are REALLY shallow. Because of this the water drains very very slowly because there's not a high degree of slope and it's very frustrating