Great Experience with KimKim
England
|
Mar 22 - Mar 31, 2025

This was our first experience with KimKim. We worked with Marianna for months planning our trip to Europe. We ended up going only to Italy. Marianna was very responsive every time we had questions or wanted to make changes. She helped us secure private and semi private tours that were absolutely perfect. The guides were knowledgeable and helpful. Allessandro was our guide for the Vatican tour and he was outstanding. Raphaella was also wonderful for our tour through Tuscany. Brenda was our tour guide for the Uffizi, while Ishmael took us on a walking tour of Florence. Both were so knowledgeable and kind. Our evening golf cart tour was great and really hit the highlights of Rome.
In addition to the tours, all our train tickets were perfect and ground transportation companies were on time and most pleasant.
Activity Reviews

Alessandro was our tour guide for this activity. It was the most important thing to us on our trip to Italy. We could not have asked for a more informative, enjoyable, organized tour guide. He created this tour so that we felt like we almost had the Vatican to ourselves. He had visual guides with his iPad that really explained what we were seeing and the history behind all. His English was perfect - he was just amazing!

This was a great tour and tour guide. Our only comment was that it was about 3-4 hours long without any breaks. For example, when walking through the market area, it would have been great to have some time to explore there instead of stopping at so many sites that were somewhat forgettable.

We didn't realize we would have a driver and tour guide. This was so helpful because parking was difficult and it really helped our guide, Raphaella, to be able to concentrate on the tour itself.

Brenda was wonderful, informative and kind.

Our guide was not waiting for us in the airport but I guess waiting until we were actually done and instead trying to connect via the What's App. It was right as we came into Rome and created a bit of stress thinking he/she forgot us. If he would have at least been waiting in the airport with a sign with our name, it would have been appreciated, but instead he was waiting in his car and we worried that we had been forgotten. In addition, our understanding was that the driver would give us a bit of history and overview of Rome. Unfortunately, he did not speak really any English. This was the only part of the trip that was disappointing.




Hi Tina,
I’m so glad to hear you enjoyed your trip to Italy! I’m thrilled that you had the chance to fully experience the Vatican—as it truly was one of the highlights. I’m also happy to hear that all the guides were knowledgeable. Thank you so much for your detailed feedback! We’ll definitely take your comments into consideration as they help us continually improve and offer the best service to our clients.
I look forward to working with you again, whether in Italy or another destination! 😊