I don't plan on using a travel company again.
Italy
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Apr 28 - May 7, 2023
I would have chosen a different hotel in Amalfi. The beds were uncomfortable and the room was warm at night. It was not comfortable to sleep there.
I was unhappy with the customer service with the vespa tour company. The tour started late, the restaurant we went to at the end of the tour was not very good. I would have preferred to pick a restaurant in Sorrento.
The tour guide, Leonardo, cut our tour short at the Vatican. He thought it was 3 hours when it was 4 hours. I would have preferred to stay in the Vatican longer because it was rushed.
This was my first trip using a travel company. I've traveled to Europe before and planned everything myself. I don't plan on using a travel company again.
I do appreciate that when we had issues during the trip, Jessica was helpful to get things fixed. However, I think these issues would not have happened if I had planned everything on my own.
Hotel Reviews
Uncomfortable beds and the temperature in the rooms are warm at night. I would not stay here again. The location was gorgeous and the breakfast was good.
Activity Reviews
Nico was a great tour guide. He took great pictures and gave us a lot of cool info about Venice.
I would have loved to spend more time at the Vatican...our tour was cut short because the tour guide mistakenly thought it was 3 hours instead of 4 hours.
Thank you for taking the time to leave us a review.
However, your feedback leaves us a little confused considering that, a few days ago, you left a 5-star review. As for the hotel in Amalfi, we didn’t know anything about your room being too warm or about the mattress, but you could have informed the hotel staff, or even better, my colleague at the Customer Care. As you experienced, she responded promptly to any requests or situations where her help has been necessary. The... Read more