Great planning. Poor execution.
Patagonia
|
Mar 16 - Mar 22, 2025
I thought that the planning of the trip and the excursions were excellent. I also felt that the itinerary provided was done very well and was very straightforward and structured.
I also enjoyed the hotel picks.
What I didn’t like was the lack of support I received when there were disruptions to my itinerary due to weather. The individual I had to deal with (Joaquin) was not helpful and was not willing to work with me to get things back on track. I found his communication to be rude and unprofessional - so much so that I had to escalate to get the support I needed.
Hotel Reviews
Staff were amazing. Room was spacious and clean. It felt like a spa. The restaurant is also very good. I would definitely recommend this hotel and I would stay here again.
A great place to be treated like you’re special. Everyone is so attentive and kind. The hotel feels so high end and luxurious.
Thank you for sharing your feedback with us. We're truly happy to hear that you enjoyed the planning of your trip, the excursions, and the hotel selections. We’re very sorry to learn about the challenges you faced due to the weather disruptions and that you did not feel supported during those moments. That is certainly not the experience we want for our guest. We take your comments seriously and will be reviewing this internally to ensure we provide the best possible assistance... Read more