Rome, Naples, & the Amalfi Coast - 9 Days
Italy | Apr 1 - Apr 8, 2023

B
Brian K.
Fairfield, CT | Reviewed on Apr 09, 2023

Local guides were quite wonderful and very knowledgeable. Giuseppe, who was our guide for Roman Colosseum, Amalfi coast and Pompeii and Vesuvius was beyond great. Paolo was knowledgeable but challenging to understand. Roberto, who gave us our tour of the Vatican Museum, was just okay. Darrio, who gave us Roman food tour, was outstanding.
Communication from Eleni could have been more timely (we got info like a day or two before) in terms of final tour details. We also felt we should have been better informed about long walks to hotels. We DID NOT get bus drivers to/from Rome who gave us details on the trip as the itinerary suggested.
Overall, we felt it was well-planned but lacking in those "special" details that would have really made a difference.

Hotel Reviews
Aenea Superior Inn
Rome

Staff was fine, but hotel facility was less than ideal. Shower was very small. Breakfast that was promised was some rolls and pastries in a bag on our hotel door. This was not a breakfast - not even a Continental bkfst.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Michelangelo
Sorrento
Authenticity & Character
Location
Good access to town and activities but did not like looking out window at train tracks.
Staff
Cleanliness & Comfort
Decumani Hotel de Charme Naples
Naples

If in a large group, your van or bus will not be able to bring you to hotel. You will need to walk a fair distance, uphill, on cobblestone roads, to arrive. Breakfast was high quality. Reception staff could have been more helpful.

Authenticity & Character
Lighting and heat in rooms
Location
Staff
Cleanliness & Comfort
Hotel Capo d'Africa—Colosseo
Rome

Giuseppe, at front desk, was amazingly helpful and knowledgeable. Room was high quality. Comfy bed.

Authenticity & Character
Location
Great access to Colosseum and other historical areas.
Staff
Cleanliness & Comfort
Activity Reviews
Local transfer in Rome
Rome
Guides, Drivers and Staff
Transport
Rome Food Tour
Rome Food Tour
Rome

Guide was excellent and so were the food choices.

Quality of Experience
Food
Fried artichokes! So yummy.
Guides, Drivers and Staff
Private Colosseum & Roman Forum Tour
Private Colosseum & Roman Forum Tour
Rome

This guide was so knowledgeable and friendly, well-adapted to dealing with issues as they arose, sensitive to our group's needs.

Quality of Experience
Guides, Drivers and Staff
Private Vatican Guided Tour
Private Vatican Guided Tour
Rome

The Vatican Museum, St. Peter's Basilica, and contents are simply breathtaking. Having a guide is worth the cost just for the opportunity to skip lines.

Quality of Experience
Guides, Drivers and Staff
Our guide was knowledgeable about specific stops he was prepared to make, but we spent a lot of time just walking between stops. We noticed other guides continued explaining info between stops in the museum. Also, our guide did not use whispers, so we missed a lot of what he had to say.
Transport
Private Custom Amalfi Coast Driving tour with Lunch at a Lemon Grove
Private Custom Amalfi Coast Driving tour with Lunch at a Lemon Grove
Sorrento

Lemon Grove experience is not to be missed

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting
Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting
Pompeii

Pompeii and Vesuvius were great. The winery experience was just okay, a bit basic. I would have preferred a quick lunch somewhere and more time at Pompeii, Vesuvius and Herculaneum.

Quality of Experience
Food
Winery's food was just okay.
Guides, Drivers and Staff
Incredibly challenging drive and the driver had nerves of steel.
Transport
Napoli Custom Walking Food Tour of Spaccanapoli with San Severo Chapel & the Archaeological Museum
Napoli Custom Walking Food Tour of Spaccanapoli with San Severo Chapel & the Archaeological Museum
Naples

The San Severo Chapel and Duomo are not to be missed. The Veiled Christ may be one of the most amazing art items you will ever see. The walking food tour could be better organized in terms of what food we received - less touristy and more of the food that locals would eat.

Quality of Experience
San Savero Chapel and Duomo.
Guides, Drivers and Staff
Guide was very knowledgeable
Private Pizza making class in Rome
Private Pizza making class in Rome
Rome

Pizza guide, Claudio, was simply amazing. He was kind, engaging, knowledgeable, funny, comfortable and inspiring. You might think you know how to make a pizza, but you have much to learn from this experience.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Replied on Apr 25, 2023
Hello Brian, Thank you very much for your detailed feedback. First of all, I want to thank you for your cooperation in this trip that was planned for such an extended and diverse group of people. I am very happy you appreciated the guides and your tours, and I totally agree with you regarding the last-minute changes and late notice. Despite the fact that your detailed itinerary was ready 2 weeks before your trip, the works in progress in the harbor of Positano - which we mistakenly... Read more

Hello Brian,

Thank you very much for your detailed feedback.

First of all, I want to thank you for your cooperation in this trip that was planned for such an extended and diverse group of people. I am very happy you appreciated the guides and your tours, and I totally agree with you regarding the last-minute changes and late notice.

Despite the fact that your detailed itinerary was ready 2 weeks before your trip, the works in progress in the harbor of Positano - which we mistakenly assumed that would have finished by your time of you visit- obliged us to customize one of the days of your trip along the Amalfi Coast, which I understand that you liked very much at the end, and that it was the highlight of your trip.

We also had to make a second change to ensure a pleasant and stress-free experience in the Colosseum, the Roman Forum and the Palatine hill, which I believe you also liked. Because we have witnessed unexpected crowds during the last couple of days before your tour, our guide suggested moving the guided tour in the Colosseum and the Roman Forum in the afternoon, otherwise the queuing time would be more than 2 hours.

These 2 changes caused a last-minute modification in your plan. This is something we like to avoid -and I personally hate when we cannot avoid- as it is stressful for me and the travelers. I am doing my best to receive earlier notice for any last-minute changes from my guides, where possible. This is actually the reason for which you received the Traveler Care team message later than usual, 2 days before your trip.

All in all, I hope you had an overall wonderful experience and that I somehow contributed to getting the best at the right budget. Italy is extremely expensive this year and I tried to select cost-efficient options and to allocate this budget in a reasonable and balanced way, definitely more to knowledgeable guides and professional drivers that can really make a difference! I hope I managed to do that.

I wish I can host you once again in Italy or in Greece, where I also specialize in.
All the best
Eleni