Kim Kim is excellent. Sarah was responsive an...
England | Jun 22 - Jun 28, 2024

James
James G.
Port Townsend, WA | Reviewed on Jul 06, 2024

Kim Kim is excellent. Sarah was responsive and did a good job developing this trip with our family. We threw some changes at her late in the game and she was able to make those happen. Not easy with a group of 12.

The emergency number proved invaluable several times as we ran into unexpected issues. Both issues were resolved efficiently and we were able to move along with our trip. Thank you!

As a group, we did find the road book a bit cumbersome to use. The first six pages were great. What would have been very helpful was to put the actual links in those first six pages to the vouchers with words like…”click here for vouchers”.

It took one of us (Wendy) finding the menu with the link to transportation, event, and hotel vouchers to see this clearly. Sarah, I know you told us about that menu, but we were having so much to worry about, it didn’t sink in. Any info (like restaurant recommends etc. not in the actual itinerary should be clearly marked and placed at the end of the document for perusing at leisure. Does this make sense?

Great job guys. It was a trip of a lifetime and whoever thought of the Gorski Clan hats was brilliant! Thank you!

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Gorski Family Detour : Transfer and Visit at Harlaxton
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Quality of Experience
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Local specialist: Sarah Metrat
Sarah
Sarah Metrat
Local specialist in Lyon | Replied on Jul 09, 2024
Hi Jim!! Thank you so much for your wonderful feedback! I'm so glad to hear that you had an amazing family trip!! I’m happpy that we could accommodate your last-minute changes and that the emergency number was helpful when you needed it. Managing a group of 12 is no small task, and I'm happy we could make it smooth for you. We really felt that Harlaxton was very important to your family, and I was truly touched to be able to make this dream possible for you! I appreciate your input on the... Read more

Hi Jim!!

Thank you so much for your wonderful feedback! I'm so glad to hear that you had an amazing family trip!!

I’m happpy that we could accommodate your last-minute changes and that the emergency number was helpful when you needed it. Managing a group of 12 is no small task, and I'm happy we could make it smooth for you. We really felt that Harlaxton was very important to your family, and I was truly touched to be able to make this dream possible for you!

I appreciate your input on the roadbook. We'll work on making it even more intuitive with direct links to the vouchers. You're right that for a group, the tool might not be the best fit.

It was truly a pleasure helping you plan this "trip of a lifetime". And yes, the Gorski Clan hats were quite a fun idea, weren’t they? So glad you enjoyed them!

Thanks again for your kind words and constructive feedback. You are one of the most amazing families I had the chance to work with! I can't wait to help you plan your next Gorski Clan Reunion, whether it’s in the UK, France, or even Italy!

Sarah, Flore & The High Point Holidays Team