Everything was great, from the hotel stays, h...

Spain | Dec 20 - Dec 30, 2024

Everything was great, from the hotel stays, hotel locations pickup, and all the small local tours…everything was smooth. Couldn't ask better.

Our only concerns pertain to the two planned day trips, which held significant anticipation, particularly for the girls given the rich historical context.

So, trip to Cardoba/ Carmona from seveille was not what we were expecting, even though we paid extra for a private tour for comfort and convenience. The driver got a very small car; we were all seated cramped for the long drive. No hotel pick up and drop off provided even though thats what our local representative told us thats irs part of private tour.Then, the mosque was closing soon, so we spent only half an hour there, although the expected time was a little more than an hour. In fact, our local guide told the driver to arrive half an hour early so that she could show the mosque property, but he refused, and he did the same for Carmona; he didn't show much interest.when i asked him in the car after my chat with Marine

Segovia and Toledo were total chaos, with 50 people on a large bus. Though it was supposed to be small grp,and on top it's was bilingual group We were just rushing through things; there were no proper restroom or food breaks. The restrooms were overly dirty, and when we declined the food place from tour guide choice because there was only one vegetarian salad option.AND it was more of BAR with overly crowded and lots of cigarettes smoke and alcohol, we wanted a family lunch place not a BAR so we told her that we will look ourselves for other options to eat in town, She became angry and started talking loudly, ugly words, which was very insulting, but she behaved similarly toward others on other occasions..so basically she had a really bad attitude towards tourists even though it's all paid, nothing free
So we will appreciate if you take care of those kind of suppliers in future because we all put lot of trust in you guys and money to make our lifetime memories . Hope you all will understand my point.
Thanks