Amazing family adventure!
Guatemala | Dec 21 - Dec 28, 2024

Sandra
Sandra M.
Canada | Reviewed on Jan 04, 2025

Alex went above and beyond every step of the way! His local guides were also fantastic!! They were knowledgeable, flexible and great with kids (we were travelling with a 7 and 10 year old). Giannina came with us to Antigua and Lago Atitlan and she was so fantastic. She understood we needed extra breaks on long drives with the kids, she made sure the local guides tailored their cultural tours to the kids and was patient, reliable and fun. We all loved the ziplining, hiking the volcano, and spending. Christmas in Antigua. What a beautiful place!!

Hotel Reviews
Casona De La Isla
Flores

We were only here one night. Hotel was clean and breakfast was great. There was no safe in the room. That would have been nice to have.

Authenticity & Character
Hotel was busy and crowded- long lines to check in and long wait for breakfast. Likely because of Christmas season.
Location
Central. Close to lots of restaurants.
Staff
Cleanliness & Comfort
No
Porta Hotel Antigua
Antigua Guatemala

This was my favourite hotel of the three. Staff was welcoming and front desk staff all spoke English. Staff were very friendly and accommodating. Grounds were beautiful and the kids loved the playground and the parrots. The breakfast was also excellent. We had one bad experience in the restaurant on the first night we arrived. A large tour group came in (from old town tours), and they got served right away and we got forgotten for about an hour and a half. I think the guide was quite aggressive with the staff as we just got forgotten. Otherwise the service was great and it was a very positive experience.

Authenticity & Character
Beautiful old building, amazing Christmas decorations, outdoor restaurant
Location
Very central and beautiful location
Staff
Cleanliness & Comfort
We did see two cockroaches in the bathroom
Hotel Porta del Lago
Panajachel

This hotel was great. It was quite cool and rainy when we were there and we were not feeling great, so we did not get to enjoy this hotel as much as the others.

Authenticity & Character
Location
Very close to the water and all the action
Staff
Cleanliness & Comfort
very clean
Hotel Barcelo
Guatemala City

This was like being in a large hotel in any large international city. It was clean and amenities were great. We waited about an hour to check in. Breakfast was good, but we ended up having to pay for the kids as for some reason they were not included. They were not originally on the reservation either which delayed check in a bit.

Authenticity & Character
Really nicely decorated for christmas
Location
Very central
Staff
Cleanliness & Comfort
Best Western Bitlmore Plaza
Belize City

Service was poor and they are building a conference centre beside the hotel and there was rock blasting happening all day. It was tough to enjoy your room or the pool. Hotel was busy and when we arrived (along with about 20 United airline pilots and flight attendants) rooms were not ready and they sent us to two different rooms that had not been cleaned ( this was around 4pm). We waited about 90 minutes to get into a room, which turned out to be last room right beside the construction. It was fine for sleeping. There was a strong musty/ mouldy smell as well. We were glad we were only there one night.

Authenticity & Character
Looked like any other best western
Location
Nothing really around it. Nice that it was close to the airport
Staff
The staff were doing their best to manage a tough situation
Cleanliness & Comfort
Activity Reviews
Explore Tikal National Park
Explore Tikal National Park
Guatemala

Tikal itself was amazing!! Guide was good, but did not seem to have a good sense of when we were losing the kids attention. He was speaking to Paul and I which was interesting for us/ but he lost the kids and then they would start to complain. The kids did love the ruins and the birds we saw, but I don’t think they took in much of the history part. The day was too long for the kids, because we went from Flores to Tikal, back to Flores, flew to Guatemala City and then drove to Antigua. With the traffic, that was about 10 hours of travelling, plus Tikal! There was also no time built in for lunch. We ended us having a donut at the airport in Flores for lunch, which meant that the kids were cranky and not feeling great on the long drive from Guatemala City to Antigua (with traffic about 2.5 hours). They were so tired when we arrived they did not want to eat dinner, and when we got to the restaurant at the hotel we had a very long wait. With kids that age I think it would have been better to maybe stay right in Tikal, or to stay two nights in Flores so that it would not have been as rushed.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Hike to Pacaya Volcano
Day Hike to Pacaya Volcano
Guatemala

This was a great trip! It was a tough hike for the kids, but they made it! And Giannina was very patient with us. The best part was going out onto the lava field at the top and roasting marshmallows. It would have been great to now how long the drive was going to be to and from the volcano!

Quality of Experience
Guides were fantastic and experience was very unique!
Food
Giannina made us lunch, but kids would not eat the sandwiches because there was tomato, mayonnaise and lettuce on the sandwiches. Would have been great if she asked us what the kids would eat:)
Guides, Drivers and Staff
Antigua Walking Tour
Antigua Walking Tour
Guatemala

Dart was engaging and interesting! Loved the old churches and the ruins. She understood the kids attention span and made sure to have a well timed ice cream break. This tour was cut short in order to bump up the time of ziplining. We did this so the kids could have a few hours of just hanging out by the pool and text before dinner. We were trying to stay up to midnight on Christmas Eve to see the fireworks!

Quality of Experience
No
Guides, Drivers and Staff
Zipline Tour at Santo Domingo del Cerro
Zipline Tour at Santo Domingo del Cerro
Antigua

The whole family loved this!

Quality of Experience
Staff were really great with kids- really made experience great for everyone
Guides, Drivers and Staff
Transport
Scenic Drive to Lake Atitlán
Scenic Drive to Lake Atitlán
Guatemala

We did this on Christmas Day and there was no traffic! Drive was great. It would have been good if there a place to stop for the kids to run around a bit on the way.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat Tour of Lake Atitlán Villages
Boat Tour of Lake Atitlán Villages
Guatemala

We all loved this trip. We went to Santiago and San Juan. Paul was not feeling well this day. Kids really loved stopping to see the bees at the honey exhibit and learning how chocolate is made. I really loved wandering around the market in Santiago. It would have been great if we could have had lunch at the hotel before leaving. I got sick from eating lunch at one of the little restaurants in Santiago.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alex Coronado