Great service
Thailand | Feb 14 - Mar 2, 2025

Pam
Pam B.
Portland, OR | Reviewed on Mar 09, 2025

Lacey was incredibly patient working with us to craft the trip of our dreams at the price we wanted to pay. When our flight to Siem Reap was changed, she arranged to get us from Halong Bay to the airport in Hanoi. That was the only blip in the schedule, and it was seamlessly handled without us having to do anything.

Overall, our guides and drivers were wonderful. A special call out of Ae, our guide in Bangkok, who we wanted to take with us. She made us fall in love not only with Bangkok, but her. She attended to our every need, and then some. She treated us to the foods of Thailand, and always was smiling. We also enjoyed Set and Buhaun in Cambodia. Set treated us as queens, and we loved the cool towels and water Buhaun had ready for us. We only spent half a day with Pookie in Chiang Mai, but we enjoyed the time with her. We were less impressed with Thom in Hanoi--he clearly was not feeling well--and Mr. Chaun in Chiang Rai was more of an escort than a guide. Instead of walking through our stops and sharing the history, he pointed us in the right direction and later met us to leave. He seemed impatient and eager to finish the job. We didn't get that sense from anyone else. They all were eager to share their knowledge with us. Because of his attitude, we wish we would have spent only one day (or none) with him. Other than that, we had a tremendous experience.

Highlights were dinners with families in Vietnam, Cambodia and Chiang Mai; Angkor Wat; Tonle Sap; everything with Ae (tuk tuk food tour, flower market, Grand Palace at night, railroad and floating markets, Ayutthaya), the White Temple, the elephant sanctuary and our two excursions in Phuket (Phi Phi Island sunrise speedboat tour and John Gray Sea Canoe trip).

The trip not only met, but exceeded, our expectations.

Hotel Reviews
Sena Cruise
Ha Long

Sena Cruise was an incredible experience. The cruise director did a great job, and they efficiently arranged for our early departure to catch a changed flight. The entire process was handled smoothly, and the staff ensured we were well taken care of, even putting us on a speedboat when needed. The level of organization and care they showed made the cruise a highlight of our trip.

La Niche d'Angkor Boutique
Siem Reap

La Niche d'Angkor Boutique was a fantastic hotel with wonderful staff who looked after all our needs. The facilities were great, and the entire stay was enjoyable. However, the beds were very hard, which made the first two nights uncomfortable as we struggled to sleep. By the third night, we were either too exhausted or had adjusted to it.

Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Mar 10, 2025

Dear Pam,
Thank you so much for your detailed review, which helps us a lot to improve our service in the future. It's our great pleasure to welcome you to in Asia this time, and I hope to see you again in your next trip.
All my best,
Lacey and Exotic Voyages team