Stress-free experience with great customer service
Colombia | Dec 19 - Dec 31, 2024

R
Rena D.
Denver, CO | Reviewed on Jan 02, 2025

We had a great experience with KimKim. From planning to the communication during travel, we were impressed with the level of support. It made our trip enjoyable and stress-free, especially for a family with kids.

We especially loved the cooking class with Cristina, fishing in the mangroves, tubing, and the Minca waterfall. Our hotels were great as well. And all of the food recommendations were amazing.

As far as our private guides, Ana was great with the kids and gave an informative tour of the walled city. She shared helpful background about her own experiences as well.

Jorge helped us understand a lot about the culture in the northern Caribbean region. Above all, the Indigenous aspect really stands out—it’s something that speaks volumes about this country with so much diversity.

We will likely use KimKim again.

Hotel Reviews
Sofitel Baru Calablanca
Cartagena
Authenticity & Character
Loved the contrast between modern and traditional architecture, wishing tree a cute touch
Location
Beautiful location, water was clear, boat ride was easy
Staff
Cleanliness & Comfort
Kokkos Beach | Condo Hotel
Santa Marta

Good layout, close to entrance to the park. Good food and very charming.

Authenticity & Character
Location
Close to Tayrona
Staff
They helped us with laundry and ordering our meals
Cleanliness & Comfort
Weird smell coming from one of the upstairs bathrooms bothered me, power went on and off frequently
Nacar Hotel Cartagena, Curio Collection by Hilton
Cartagena

Amazing location, charm and very comfortable rooms. Perfect for our family. Pool and rooftop restaurant were also lovely.

Authenticity & Character
We loved how it blended into the old city feel but had modern rooms. Beautiful lobby.
Location
so close to all the beauty and action of the walled city, great restaurants
Staff
They were so helpful with our bags, getting taxis, answering questions and fixing our key when it stopped working
Cleanliness & Comfort
AC was the best in all of Columbia, shower was great. Perfect layout .
Marriott Resort Playa Dormida
Santa Marta

Amazing hotel all around! Had everything we needed and more

Authenticity & Character
Architecture was Owen but decorations were very Colombian. We appreciated seeing the indigenous accents in the lobby.
Location
Close to the airport but it turned out to be cool to see the airplanes take off. We took a cab to the central part of the city and it was a little far but we didn’t mind much.
Staff
everyone was great. Kids staff were kind and helpful, bag folks helped us when we had to store things for the day, spa got my husband in last minute.
Cleanliness & Comfort
View and jacuzzi were amazing. Two bathrooms were really nice for 4 people. We were in awe of the view. Most amazing room we’ve ever stayed in.
Ermita, Cartagena, a Tribute Portfolio Hotel
El Cabrero, Cartagena

Our original room had holes in the door and was extremely small for 4 people plus bags. Blinds were beat up and hallways were a little dirty.

Authenticity & Character
Location
Very close to walled city
Staff
When we moved rooms they and handled it professionally and took care of our belongings
Cleanliness & Comfort
Rooms were not in great shape
Activity Reviews
Private Cooking Class and Lunch
Private Cooking Class and Lunch
Cartagena

We loved Cristina, she was so good with the kids and the food was incredible. She spent so much time getting to know us and Shari g her life experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Mangrove Tour with Local Fisherman
Mangrove Tour with Local Fisherman
Cartagena

Peaceful and informative, plus vey hands on and fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Arrival in the Islands (Hotel Sofitel Calablanca)
Arrival in the Islands (Hotel Sofitel Calablanca)
Isla Barú
Quality of Experience
Guides, Drivers and Staff
Transport
Day at the Islands (Hotel Sofitel Calablanca)
Day at the Islands (Hotel Sofitel Calablanca)
Isla Barú

Multiple pools to choose from, all with ocean views. Loved the restaurant options near the beach, wishing tree was cute activity and beautiful at night. We didn’t love the main Calablanca restaurant but Bahia was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour Cartagena and short Fruit Tasting
Walking tour Cartagena and short Fruit Tasting
Cartagena

Great to understand the difference neighborhoods inside the walled city, the history of Cartagena, and the details like door knocker symbolism. It was hot, but enjoyable. Ana tried to make it kid friendly. The fruit tasting was fun, but it was too much to eat.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Jan 03, 2025
Dear Rena, Thank you for your wonderful review! We are delighted to hear that you had a great experience in Colombia. It's fantastic that our planning and communication made your trip enjoyable and stress-free for all the family. We’re thrilled you loved the cooking class with Cristina, the fishing in the mangroves, tubing, and the Minca waterfall. It’s great to know that our hotel choices and food recommendations added to your positive experience. Ana and Jorge will be so pleased to hear... Read more

Dear Rena,

Thank you for your wonderful review! We are delighted to hear that you had a great experience in Colombia. It's fantastic that our planning and communication made your trip enjoyable and stress-free for all the family.

We’re thrilled you loved the cooking class with Cristina, the fishing in the mangroves, tubing, and the Minca waterfall. It’s great to know that our hotel choices and food recommendations added to your positive experience.

Ana and Jorge will be so pleased to hear your kind words. They strive to provide informative and engaging tours, and it’s wonderful to hear that they made a lasting impression on your trip. The cultural and indigenous aspects of the northern Caribbean region indeed highlight the incredible diversity of Colombia and thank you very much for your valuable observation.

Thank you once again for taking the time to write this review and for sending us your feedback which we greatly appreciate.

We hope to welcome you and your family back for more adventures in the future!
Sending you and your family our very Best Wishes for 2025!

Warm regards,
Margoth, the kimkim Team and the Aracanto Colombia Team