Kimkim Trip Reviews for Colombia

Hi Juan, Sorry I have not been able to write a review before but I came back to a great pile of work with a deadline and I don’t like to miss deadlines and then I have been in hospital for an operation on my leg. Anyway now I have some time to devote to some feedback for you. The tour was great we only have few pointers to help with improvement :
1) I think it would help all travellers to have their internal flights, times, flight numbers and booking references would be really useful. We have never done a tour before where we haven’t had those in advance of the trip.
2) It would be great if travellers attention could be drawn to last minute hotel changes. Our hotels in both Villa de Leyva and Medellin were changed and yes you did let us know but only in the small print in the tour schedule and contacts document it wasn’t on the trip plan. And some of the guides were not aware of the changes.
3) It would be good if the guides/ drivers knew where the hotel was we had 4 instances where the guides didn’t know. It all worked out in the end but it would have been easier for them all round if they had had better information or admitted they didn’t know and got more information.

Casa platypus in Bogotá was a really nice hotel,rooms were small and a little noisy but a great location and really pleasant. The guide in Bogotá and Villa de Leyva, German was very knowledgeable and good company.

The tour to Zipaquirá was excellent and the tour around Villa de Leyva was very good and had extra things added in.

The hotel in Villa de Leyva, Plazuela de San Augustin was excellent. Lovely room, great location and excellent breakfast.

The Hotel in Salento, the Salento Real was in a great location and was very pleasant with an excellent breakfast buffet. The driver from the airport, Alex was very good if a little confused as to where we were going.
The coffee tour in Salento / cocoa valley was excellent and far exceeded our expectations. Hilary was an excellent guide and made the experience both fun and interesting.
Dawhyni was an excellent guide for our walk in the coccora valley, he was very knowledgable about birds and animals and the surroundings and the walk was really lovely. He gave us excellent restaurant recommendations too.
The Hacinda Venezia was really beautiful and a wonderful place to stay. The guide to the PNN, Milton was again very knowledgable and a fantastic guide. The tour was amazing and a real highlight of the holiday.
The Hotel in Medellin was really very nice and in a really good location. The staff were very helpful although very worried about you going anywhere on your own. We were really dubious about the two tours we were doing in Medellin but they both turned out to be great. Thank you so much for your advice. Carlos Palau was quite a character and the guide who took us on the innovations tour, whose name escapes me right now, was really enthusiastic and knowledgable about architecture and social improvement.
Villa Maria in Tayrona was againa beautiful hotel with amazing food and really friendly staff. The walking trails within the hotel once you found them were really nice if a little tricky to follow and the food here was absolutely excellent.
We loved the walk with the guide Jaruen to Pueblito. He was really knowledgable about birds and history and knew some lovely secret beaches.
Hotel Alfiz in Cartegna was delightful and in an excellent location. The tour of Cartegna was really good the guide had very good historical knowledge.

Thank you very much for organising the tour and making all the suggestions that you did
Regards
Carol lewis

We had a busy visit to Colombia and just time for a day's birding from Medellin. We were put in touch with Juan Ortiz who was great. He made some great suggestions but told us frankly what was going to work with our flights, and what no. In the end we went birding in two parks above Medellin with Ivan Lau. It was a great day, we saw 50 different species of bird and Ivan was incredibly knowledgeable and patient.

What especially impressed me is that Juan and Ivan offered us more experiences than we had the time or energy for, all including in the price. They are real enthusiasts. And I learned a lot about the culture and history of Venezuela and Colombia during the day.

Very happy,
Stephen and Mary

The trip was fabulous. the guide (Alejandro Pinto) was superb. He has excellent knowledge of the local birds and was happy and helpful throughout despite being ill. The most memorable part was staying in Tatama. An excellent place. Good food and great hospitality.

The Colombian Project’s Eastern, Central, and Western Andean Ranges and Valleys 16-day tour exceeded my expectations! We visited a variety of birding areas, so the tour was a great introduction and sampling of the birds and birding in Colombia. Our bird guide, Alejandro, was energetic, enthusiastic, and located many hard to find birds.
I enjoyed dining at a variety of establishments, many of which included local fare, and staying in a variety of accommodation types, all of which were clean and comfortable. Although there were a couple of long rides in between destinations, the large and comfortable van with big windows allowed for great viewing of the beautiful landscapes along the way.
I’m an avid birder and traveler, and this is one of my top experiences thus far - thanks to the Colombian Project’s planning, experience, and personnel!

Overall a great experience with very sociable and helpful guide, Aljandro really knows his birds.
I would have preferred to see more owls, nightjars and raptors but the forrest birds made for a superb trip.
Tx again KimKim

Lisa from Adventure Colombia was fantastic as our travel coordinator and advisor to the coffee region of Colombia. We flew from Cartagena to the city of Pereira where we were met by a private driver and van for the ride to Salento. Lisa had made reservations for us at the best hotel in right in the heart of the town. We were met by David our tour guide the next morning for a fantastic day of hiking in the Cocora Valley and touring OcaSa Coffee Farm. David has fantastic knowledge of the region and was extremely accommodating and enjoyable to be with.

Lisa also provided us with great information and ideas for our time in Cartagena, Bogota and Villa de Leyva.

Colombia is a beautiful country to visit. We felt safe everywhere we went and hotels, meals etc are extremely affordable when compared to traveling in Europe or the States. Although we do not speak much Spanish we found that many people had some English language skills.

KimKim and Aventure Colombia really did a great job in making our trip so fantastic.

David, Jan, Ryan and Lauren

Overall, this was a rewarding trip, however, not without some issues. In general, too much time was spent traveling from place to place, especially with some of the long car rides for activities that were only a few hours in length. EVERY flight we took on Avianca experienced delays, significant delays or cancelation. By and large, our guides were excellent, except for our experience on Day 2 going to Chingaza (see below). No events / activities were planned for any of the evenings and it might have been nice if we had been able to attend some sort of cultural event or to be directed to a special restaurant. Some specific comments follow:

Day 1- Edgar met us at the Hotel just as the World Cup match ended with Colombia's victory. He was excellent. He took us around the park nearby, to a Sunday craft market, and he made several good dining suggestions. He was also our guide on Day 3 which was also an excellent tour of places in Bogota. At our request, he brought us to the main food and flower market and introduced us to numerous indigenous fruits. In retrospect, we should have flown to Pereida at the end of Day 3 to give us more time in coffee country.

Day 2 - Chingaza was interesting but not worth the long trip. We met our guide in La Calera but the vehicle was not large enough for all the passengers. At the park, it was cold, raining, windy and at high altitude. We needed extra layers of clothing and waterproof footwear. Our guide was completely immersed in her discussion of the surrounding environment, would not stop talking for the entire time we were with her and didn't properly assess my wife's level of discomfort and desire to return. The park was interesting but I think it likely that there may have been other activities near Bogota that would have be more interesting.

Day 4 - By far the best day of the trip. The visit to the coffee farm was without a doubt the highlight of the trip. We very much liked our guide, Juan.
Day 5 - Salento and the Cocora Vally hike were nice but we needed to end early to fly to Medellin. Worst day of travel on the entire trip. No direct flights on Avianca so we needed return to Bogota. Our first connecting flight was cancelled and the later flight was 2 hours delayed. In all, it took us 8 hours. It would have faster to drive and even faster to fly on EasyFly direct in 1 hour.

Day 6 - Medellin, we had a nice morning touring Medellin but it probably should have been the entire day. We did not see as much as we would have liked. Then we spent two hours driving to Guatape, a beautiful town with some stops along the way. Unfortunately, we arrived in Guatape late in the day and during a rain downpour and were not able to walk around much. The visit to the town should be been the priority of the trip, not the side stops. Long drive back resulted in a very late dinner.

Day 7 - Rafting. The trip itself was great and worthwhile but our departure from Medellin should have been earlier, not 11am. Consequently, we didn't get back to Medellin until it was almost too late to go out to dinner.
Day 8 - Cartagena. Excellent day touring the City with Richard.
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Day 9 - Isla del Encanto. Two problems. 1) We were not instructed to bring towels and I had to rent them for 60,000 COP. 2) The guides explained the set up of the resort to all the passengers in Spanish on the boat before docking. After docking, they repeated the explanation to a group in English. It was a busy day (national holiday). By the time they finished us giving information about the resort, more boats had docked and every cabana chair on the beach and near the beach were taken by people who had exited the boats earlier. We asked the staff to help but pretty much got a cold shoulder. Given that we probably paid twice as much as everyone else, we were fairly irritated by this sequence of events. Otherwise, the visit was nice.
Day 10, we spent in the old city on our own before going to the airport.

A great planning experience and an amazing trip. Thank you True Colombian Travel. The entire team was professional and personal and went beyond the extra mile to plan us the perfect Colombian adventure. They are there and touring you around. They are the perfect trip planners and guides. I can’t recommend them more. Responsive and flexible. We felt completely taken care of. Thank you.

This was an incredibly well planned trip that was so enjoyable and excellent. Our guides were so knowledgeable and went at our own pace. Never rushed and each one was early every morning so no stress! Tatiana took us to the gold museum in bogota and her in depth knowledge made the next days trip to guaatavita very meaningful. We also went with her to la calenderlaria and the botero museum. The salt cathedral and guatavita are a must see. A highlight was the days we spent with David in the Corcora valley. We had an intimate coffee experience and amazing hike in the unique Corcora wax palm valley. David is so warm and enthused about his country and made the experience very personal with a coffee experience in pihao with a local farmer. In Cartagena the two best tours was a day trip to the sport baru hotel in the Rosario islands and the fishing with locals in la boquilla. Nathalie checked in on us was very responsive and definitely partnered with first class locals for the tours. It exceeded our expectations in every way!

I had a great time in Colombia. Angel was a remarkable guide who was able to cater to our group in an expert way. Each driver was skilled and they were fun to talk with. The Sierra Nevada in Santa Marta was beautiful and all of the hotels that Juan recommended were great.

Planning Notes

1. Final itinerary should come out to the group sooner. There was little to no time to consider changes for the group (example, we would have liked starting an hour later each day)

Transportation Notes

1. Our Bogota to Santa Marta flight was a complete mess! We didn't have confirmed seats and couldn't pre book them due to bad wifi connection speeds in Bogota. Because of this we almost didn't get to go on our flight and needed to wait while the airline asked 7 volunteers to take a later flight. Even when we finally got seats they were all dispersed and it took additional changes to ensure the children could be with someone from our group.

2. Transportation to the fishing village and final transportation to the Cartagena airport for the last transfer were super tight! This was strange considering that for our other trips the vehicle was sufficiently large enough.

Bogota Notes

1. Walking tour was cut short due to rain. Is there anyway to have a more concrete back up plan if weather intervenes?

2. Adding a souvenir destination in some of the market areas of Bogota to the walking tour would be great to explore some of the handmade/cultural items available.

3. Ingrid, our Bogota guide, was kind, helpful, and friendly. Would definitely recommend her to other groups.

4. Hotel (Casa Deco) was in a good location and the staff were all helpful and friendly. Though the construction on that road made it difficult for our transportation to get in and out of the area.

5. Monserrate portion of trip was awesome. Great views, easy to access, & shopping available. Plenty of time to spend at our own pace.

Santa Marta Notes

1. Hotel was in a central location and staff was friendly & helpful.

2. However, hotel (Casa Ferol) nickeled & dimed everything we needed - extra charge for drinks during breakfast, charging for a bucket of ice without previously telling us it would cost us extra, etc.

3. Tayrona Park guides (Angel & Jorge) were great. Friendly, knowledgable, and attentive to the group. They did everything - helping kids and older adults with the hike and helping with ordering of lunch.

4. Tayrona hike is NOT for all fitness levels. Older adults and young children struggled with the heat, length of the hike, and large uneven steps in the hiking areas. Some of the adults with back and knee problems struggled with the hike as well.

5. Large waterfall of Marinka was awesome. High hammock and swimming was very nice.

6. Hummingbird stop was something we really enjoyed

7. Pozo Azul was a long, somewhat treacherous hike (wet rocks that we had to scale) for a small payoff compared to what we saw in the morning. Probably our least favorite stop on our trip.

8. Coffee plantation stop was boring. Nothing was actually happening (none of the equipment was running or being used) so following the guides words was difficult without seeing it in action. Also explanations given to the group were too detailed and made it super hard to follow.

9. A warning about how bumpy and windy the roads in Minca would have been appreciated. Several people in our party felt ill from all the bouncing (especially the children).

10. The driver in and around Santa Marta (and who also drove us to Cartagena) was EXCELLENT.

11. We loved the authenticity of the Minca restaurant on the slide of the cliff.

Cartagena Notes

1. Sergio (our tour gudie) was excellent. Presented things well about the history of Colombia.

2. The Emerald museum stop of our city tour by bus felt forced and more like a ploy to get a purchase of emeralds than an informational stop about Colombia's culture.

3. Rosario Island was a great stop. Snorkeling was fun and this stop was our most relaxing of our entire trip.

4. While walking tour was excellent, again, we would have appreciated a more planned opportunity for souvenir shopping.

5. Canoe trip thru mangroves was a bit too long. Crouched over for a whole hour was a bit rough on our backs and knees (especially for the older adults).

6. Our guide (believe it was Enrique) was awesome. He was open, friendly, and made it a point to learn our names. He also tried to relate to our children to make them more comfortable. He communicated things well and felt like a member of our group versus someone who was hired to guide us. Would definitely recommend him to others.

I am really glad I went with KimKim to book our trip in Colombia. Gael, our trip specialist, took care of all the little trip-planning details that would have taken me days of research and indecision to figure out. We ended up going to the Coffee Region, and our itinerary included staying at a coffee finca with great amenities, hiking in the Cocora valley, visiting charming towns along the way, eating farm-to-table, and of course drinking amazing coffee with our local guides Sebastian and Santiago. We also floated lazily down a river in a bamboo raft for an afternoon. The landscape just seems untouched out there, it was really a treat! I was feeling a bit ill from the altitude on one of the days, and the local guides took really good care of me.

Our trip to Colombia was excellent. We had a wonderful time in the coffee region and the trip organized by Gael and Tucaya was a lot of fun and seamless. We had a few minor snags while booking the trip, as we were originally booked on a return flight that did not leave enough time to catch our connecting international flight, but we were able to switch our flights after bringing this up with Gael. Gael was very helpful with suggesting activities and excursions for us, all of which proved very enjoyable.

Once in Colombia, we corresponded with Nicholas at Tucaya via WhatsApp and he was very helpful. He promptly responded to any inquiry and made sure to check in with us in the mornings and evenings to recap the day and preview the next day's activities. On the ground in the coffee region, everything worked very smoothly. We had driver's and tour guides waiting for us at the appointed times without issues, the hotel (Finca Bosque del Saman) was beautifully picturesque, and our activities were great.

One day, we to Filandia, Salento, and the Cocora Valley with our tour guide Sebastian. Not only were these areas beautiful, but Sebastian is an amazing and thoughtful guide who took us both to the main tourist attractions but also took us off the beaten path to local coffee shops and restaurants. Cafe Jesus Martin in Salento and restaurant Helena Adentro in Filandia were highlights. We can't recommend Sebastian enough.

Another day, we visited Finca Casa Vieja, a coffee plantation run by a local family. Santiago, one of the owners, gave us a wonderful tour of the farm (which grows many types of fruits and flowers in addition to coffee), as well as a look inside the coffee making process. After a delicious lunch prepared by Santiago's aunt (using produce from the farm), we visited the family's coffee shop in Quimbaya, Cafe de Altura, where we sampled many different preparations of coffee as well as some baked goods prepared by Alejandra, Santiago's sister. Sebastian, our tour guide from the day before, also joined us for coffee, which was a pleasure. To cap the afternoon, we took a bamboo raft down Rio de la Vieja, which offered great views and some fun swimming opportunities.

The main downside to this trip was that we were only in the coffee region for a few days. We certainly plan to visit Colombia again and would be happy to book through Gael and Kim Kim again, as we had a great trip that went seamlessly after we got everything booked properly.

This was an exceptional trip! Colombia is a beautiful country; a hidden gem. Floriane was as invested as I was in making this trip a wonderful and unforgettable experience. Every driver and every guide was pleasant, professional, knowledgeable and fun. Everywhere we went, the locals welcomed our guides as family and extended the same warmth to us.

Our 8-day trip included Medellin, Guatape, Armenia, Salento, Santa Marta and Bogota. My daughter are already planning our return trip.

A million thanks to Floraine and to all of our guides and drivers.

Maria

Dear KimKim,

Please update the rating scale. Only having five stars from poor to great does not allow me to rate how I genuinely want to. And my words do not provide justice to my overall experience in planning and booking my trip with the services I received from my local specialist.

In the past few years, I faced many tragedies. The first one was dealing with my oldest brother's suicide. Then I encountered looking after my grandfather for six years and witnessing him die with his battle with cancer. After that, I lost the relationship with my mother and two youngest brothers. And finally, I endured a breakup with my ex-partner.

Traveling has become therapy for me. Each time that I have gone outside of the United States, I flew with others who knew how to communicate fluently in Spanish. And going to Columbia by myself and barely knowing and able to speak Spanish, I knew was going to be a challenge.

On May 11, 2018, I contacted KimKim to plan a trip to Medellín, Columbia. My travel dates were May 17, 2018, to May 24, 2018. No one responded to me, and I urgently reached out to KimKim again, on May 14, 2018. Finally, later on, that same day, Juan Ortiz, my local specialist responded.

Juan organized this last minute trip and assisted me 24/7. He was honest, polite, and upfront with me. ATTENTION KimKim, Juan deserves a trip on the house for going over and beyond serving and making me a fulfilled and happy customer.

My four-day adventure started on Friday when I went on the Pablo Escobar tour. I was mind blown by Carlos, who is one of the two remaining officers that served during the years that Pablo was alive. Saturday, I met my main and magnificent tour guide, Marcelo. That day I went on an Innovation tour of Medellín. Medellín has so many environmental and collected community organizing that I want to create in my hometown, Bethlehem, also known as the Lehigh Valley, in Pennsylvania. Sunday, I went to the Rio Claro Reserve. The Rio Claro Reserve brought me up and also down. It brought me up because it is an environment where I can see myself losing myself and escape from the madness of the world. Rio Claro brought me down because there is a need for new zoning laws to be reinforced. It will be devasting for Rio Claro to be taken over by the industrial invasion. I did not finish my tour small. I completed my journey with a big bang, on Monday and going to Guatapé. Guatapé was breathtaking, and no one has lived until they visit this beautiful "peace on earth." The last two days I was left to explore and have some me time.

KimKim, if there is a way to update your rating scale with all of the stars in the universe it will be a tremendous help. Then the range would be more accurate. Visiting Medellín, Columbia, alone was nerve wrecking. Notably, having uninformed people plant negative seeds into my head about going alone and the dangers that I might encounter. Everyone that I met including the Conquest 33 Hotel representatives treated me like family. Thus far, this has been the most memorable trip I have experienced. On June 1, 2020, please be my travel agency to plan my trip to South Africa.

Greatly appreciative and humbled,

Dèjour

While we really enjoyed our trip overall, I would not book with Kimkim again without there being more transparency on the costs. We spent nearly $6800 with Kimkim for only about 9 days of services including one internal flight for 2 people.

Jules did a pretty good job communicating with us but he did say the following about providing us with some tips on packing but he did not provide this detail, even after we followed up with him inquiring about this. He later apologized saying he was on a trek in the Amazon but if he's unable to properly respond to people he should make sure someone else is monitoring his emails to do so. From Jules: "I will get in touch with you 15 days prior to the trip with the last details and a checklist for the things we recomend you bring on the trip (nothing too special, but like this you have a good idea on how to pack ! )."

Our Guides:
Nicholas was fantastic. We really loved him. 5 stars
Diana was also very good. We enjoyed the time we spent with her. 4 stars.
Qapac was okay. He spent too much time talking about politics and religion. He made assumptions about food that we would like. For example we went to a restaurant after a hike and he ordered us plates of spaghetti without consulting with us. I don't want spaghetti when I'm in South America. 3 stars.

Pedro Salazar was an excellent tour guide to have. He was very knowledgeable about the city of Cartagena and helpful with lots of information.

Will Osolinsky was extremely helpful setting me up with information for my trip.

Speaking no Spanish we found that we could not communicate with our drivers. We could confirm where we were going but that was it. Sometimes it would have been good to know a little about where we were on the road, if there was interesting facts about the area and if there were any good view points to take photos along the way. However, the drivers were always punctual and many times our plane or bus was late but the drivers were always there.
Floriane was constantly in contact with me to check everything was going well which was very comforting.
Marine who originally helped with our itinerary was excellent. However, when it was given to Floriane to take over all the information given already had to be redone which became quite frustrating. Whereas everything was written down and if Flor had read the conversation she would not have had to ask everything again.

Our trip in Columbia was wonderful. great country, very safe. We had exceptional experience with Aventura Columbia. The organization of the trip was impeccable.
The only bad part was flying with Avianca. All flight we took in Columbia were delayed.

Our family of two teen boys + Mom & Dad had the best time on our trip to Cartagena and the Caribbean coast. Our guide Nicholas was amazing. Flexible enough to change things on the fly, but also got to every place on the itinerary. Jules and Nicholas put together a terrific itinerary based on our looking for a mix of city and country. We wanted some off the beaten path and we got it in spades! Colombia is a big country and we look forward to exploring more next time.