Kimkim Trip Reviews for Galapagos Islands

4.8
Based on 148 ratings
Read 148 verified reviews by travelers who booked their trip to Galapagos Islands on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Alvaro and Daniela were absolutely amazing
Galapagos Islands | Jul 15 - Jul 31, 2023

Ashley
Ashley B.
Denver, CO | Reviewed on Aug 07, 2023
Alvaro and Daniela were absolutely amazing to work with and helped so much in planning our trip. They knew the places to stay and where to go and made sure to find a way to add the places I really wanted to see in Galapagos. Even when we got sick they were there with info on local pharmacies and any info we could ask for! It was so nice having someone(s) there during our trip to answer any pop up questions we had as well. It went flawlessly and was even more amazing than we could have... Read more

Alvaro and Daniela were absolutely amazing to work with and helped so much in planning our trip. They knew the places to stay and where to go and made sure to find a way to add the places I really wanted to see in Galapagos. Even when we got sick they were there with info on local pharmacies and any info we could ask for! It was so nice having someone(s) there during our trip to answer any pop up questions we had as well. It went flawlessly and was even more amazing than we could have even imagined. Well done!

Hotel Reviews
Wyndham Quito Airport
Quito

Insanely easy to get to and super nice if you have a late or early flight.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Las Plazas
Quito

Location was perfection and staff were so loving and nice

Authenticity & Character
Location
Right in the plaza
Staff
Sooooo nice
M/Y Solaris

Perfection! Loved the staff and the itinerary

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Isla Hotel
Puerto Ayora

Great location and beautiful view and rooms

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Colonial Quito City Tour  & Mitad del Mundo - Middle of the World- Transfer Airport
Colonial Quito City Tour & Mitad del Mundo - Middle of the World- Transfer Airport
Quito

Loved our guide Leo. 5 stars

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Journey to the Santa Cruz Highlands: Witnessing Giant Tortoises in Their Natural Habitat
Journey to the Santa Cruz Highlands: Witnessing Giant Tortoises in Their Natural Habitat
Galapagos Islands

Loved our guide Dario, super cool tunnel and tortoises and food were awesome

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking Adventure in Tortuga Bay & Afternoon Bay Tour of Santa Cruz Island
Kayaking Adventure in Tortuga Bay & Afternoon Bay Tour of Santa Cruz Island
Puerto Ayora

Great tour, our guide was wonderful

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Galapagos Islands

Great time with our guide Patricio! He was just as cool as the places we visited

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wildlife Encountering at Lobos Island
Wildlife Encountering at Lobos Island
Galapagos Islands

Great guide (Paulina I believe) and a ton of fun

Quality of Experience
Oh
Food
Guides, Drivers and Staff
Transport
Embracing Nature: Discovering Wildlife on Española Island
Embracing Nature: Discovering Wildlife on Española Island
Isla San Cristóbal

Carlos was awesome! So much info and great time with the people on the boat, crew of boat and naturalist

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

North Seymour island was cool and the guide was awesome too - Andreas. I’m not big into birds but thought the island was so cool and the babies were so cute!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kicker Rock: A Snorkeling Adventure
Kicker Rock: A Snorkeling Adventure
Isla San Cristóbal

Martin was an awesome guide and the whole tour was awesome. Sooooo many sea lions and kicker rock we saw hammerheads! He was super intuitive and really tried to find us them even though we were snorkeling, it def paid off!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Aug 07, 2023

Hello Ashley!

Thank you for your review! We are delighted to hear that your experience with us was amazing. We take great pride in providing exceptional service, and it warms our hearts to know that we contributed to the success of your trip.

Your satisfaction is our greatest reward and your kind words motivate us to keep delivering exceptional service to all our travelers. We are grateful for the opportunity to be part of your journey and that it turned out even more incredible than you had imagined.

Was a pleasure to meet both of you! I hope that you enjoyed your new hats!

Alvaro

Spectacular Trip to Ecuador and the Galapagos Islands
Galapagos Islands | Jun 20 - Jul 4, 2023

Mathew
Mathew S.
the United Arab Emirates | Reviewed on Jul 17, 2023
We had the most amazing trip to Ecuador and the Galapagos Islands - a once-in-a-lifetime experience. From the initial interaction with KimKim and Alvaro all the way through to our last day - everything was flawlessly planned and executed. Alvaro put together the perfect itinerary for us, and was always available during the course of the trip, and managed to change our plans at the last minute during our trip. All of our guides, drivers, tour operators, etc. were excellent - special... Read more

We had the most amazing trip to Ecuador and the Galapagos Islands - a once-in-a-lifetime experience. From the initial interaction with KimKim and Alvaro all the way through to our last day - everything was flawlessly planned and executed. Alvaro put together the perfect itinerary for us, and was always available during the course of the trip, and managed to change our plans at the last minute during our trip.

All of our guides, drivers, tour operators, etc. were excellent - special mentions to Chris and Alejandro!

Ecuador is a spectacular place to visit. I would highly recommend a trip - from the volcanos, cloud rainforest, jungle, Galapagos Islands, and the wonderful people.

Thanks again Alvaro for planning such an epic visit!

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Jul 18, 2023
Hello Mathew! I am so thrilled to hear that your trip to Ecuador and the Galapagos Islands was nothing short of amazing and a once-in-a-lifetime experience. It's heartwarming to know that we played a part in creating such wonderful memories for you. We're overjoyed that their efforts paid off, and you felt that everything was flawlessly planned and executed. These kind words inspire us to keep going above and beyond for our travelers.
Ecuador is not just a destination; it's a place that...
Read more

Hello Mathew!

I am so thrilled to hear that your trip to Ecuador and the Galapagos Islands was nothing short of amazing and a once-in-a-lifetime experience. It's heartwarming to know that we played a part in creating such wonderful memories for you.

We're overjoyed that their efforts paid off, and you felt that everything was flawlessly planned and executed. These kind words inspire us to keep going above and beyond for our travelers.
Ecuador is not just a destination; it's a place that steals hearts and leaves lasting impressions. The beauty of its landscapes is only matched by the warmth and friendliness of its people. We wholeheartedly recommend it to anyone seeking an unforgettable adventure.

Thank you once again, from the bottom of our hearts from Responsible Travel and KimKim, for choosing us to plan your epic visit. It was an absolute pleasure serving you, and I can't wait to be a part of your future travel adventures!

Hugs from your local friend,

Alvaro

My family of five's trip to Quito and the Galapagos Islands...
Galapagos Islands | Jun 26 - Jul 4, 2023

Hale
Hale S.
Reston, VA | Reviewed on Jul 12, 2023
I started working with Kimkim and Tamer 8 months in advance of our trip - as we were trying to decide if visiting the Galapagos Islands was what we wanted to do for our family vacation. It was not until the spring that we started to get serious and make commitments on dates, days and what we wanted to do. Tamer was very patient with me as we went back and forth quite a bit. We are a family of five, include three 'kids' (20, 17 and 12). We opted for land based which we loved. We did two... Read more

I started working with Kimkim and Tamer 8 months in advance of our trip - as we were trying to decide if visiting the Galapagos Islands was what we wanted to do for our family vacation. It was not until the spring that we started to get serious and make commitments on dates, days and what we wanted to do. Tamer was very patient with me as we went back and forth quite a bit. We are a family of five, include three 'kids' (20, 17 and 12). We opted for land based which we loved. We did two nights in Quito and had an all day tour one day. That was fabulous. If you have the oppt to do that go for it. We had our tour guide from 9a to 6p - Danny was great. He knew soooo much about Quito and the history of the city and country. Favorite part of the tour for the kids: middle of the earth and the cooking class (fabulous).

We then spent three nights in Santa Cruz and three nights in San Cristobal. We really enjoyed Santa Cruz because it was bigger and offered more things in town, and after a day out on excursions it was nice to come back, relax a bit at the hotel and then walk the town to visit stores, see the people and eat at a local restaurant. We learned that when you are land based, the money one spends goes back directly to the people of the town and their local economy. Also, from the moment we landed n Santa Cruz everything was perfect: our guide (naturalist) Astrid met us, we went to a Tortoise farm and had a wonderful lunch, walked around before going to our hotel. It was a great introduction to the Galapagos Islands. Astrid was an A+ guide. My kids really enjoyed her. We also enjoyed our naturalist on our excursion to Bartolome Island (Candy). She was definitely interested in making sure everyone on the boat was safe - and took time to speak with everyone. Our boat (a yacht with a motor) served a three course lunch (and wonderful sit down breakfast - you can't beat that!). Our other guide on Santa Cruz was Viviana. Also great and someone who knew so much. Our trip to Tortuga Bay was fantastic.

Our trip to San Cristobal did not start on the right foot - literally. The speedboat between the two islands is not faint for the heart. We knew that and everyone took anti-nausea medication but two people in the family still got sick. So when we landed we were definitely a bit "off" and it didn't help that our guide had sent in a backup guide - but that was not clearly communicated (and the backup guide did not know English as well) and immediately she wanted us to drop off our bags at the hotel and get wetsuits for our next boat excursion - the idea of getting boat after that ride was certainly NOT something my family wanted. Thankfully we we were able to check into our hotel, get our bearings for a few hours before going on the next excursion (and that boat ride was like being in canoe on still water compared to the speed boat!). By this time we also had our booked guide; unfortunately because of the confusion at the start (we didn't even know we had the backup guide until one time they both showed up to switch up!) we never clicked with this guide as well as the others. However that did not mean we still did not enjoy our visit, our tours, etc. Just interesting that when you click it does make a difference. My kids can probably name the three guides in Santa Cruz but not the one on San Cristobal for example.

Overall it was a great trip, despite the rough seas. We loved learning about Ecuador and the Galapagos Islands. We loved the people we met. Also, we were told that this would not be a culinary trip of sorts but we had some great meals! The islands have some good restaurants and the food on our excursions were always great. So much fresh food: fruit and fish certainly!

Hotel Reviews
Patio Andaluz
Quito

Really glad we stayed here. The location was perfect for our tour of Quito the next day: the guide met us and we started walking! The hotel is traditional so that was nice and different. The inside reminded my family of the house in Encanto. The staff was also very nice and helpful. They met us when we arrived at 1 am, helped us with our bags and explained things. The food at the hotel was also good. We had breakfast two day. We also ate dinner there after our tour of Quito - we were too tired to leave. Everyone liked what they ordered.

Authenticity & Character
Not your typical hotel that you would stay at in the US.
Location
Staff
Cleanliness & Comfort
Very clean. They also provide a water jug for you in the room - liked that!
Ikala Galapagos Hotel
Puerto Ayora

This hotel was GREAT. It may be located 'right downtown' and on a side street, but once you enter the outdoor area it's like a resort. The rooms very spacious, clean. They had a nice pool area and very close to the downtown shops and restaurants. Also close to the dock where you catch the speedboat to San Cristobal. Make sure you have breakfast on their rooftop. Not only is it nice but the breakfast is GREAT. I wish we could have eaten there more than just once but we had early departures on two mornings - and they do provide breakfast to-go so ask for that if you have an early excursion (except if you are getting on the speedboat!!).

Authenticity & Character
A bit authentic ~ maybe? More like a mini resort feel.
Location
It is located off the main street, a side street across some urgent care.
Staff
Very friendly.
Cleanliness & Comfort
Galapagos Sunset
Puerto Baquerizo Moreno

Nice hotel. You cannot beat the location: right there in the middle of it all! Our balcony faced the water and every time someone walked by they would check out the hotel. Small, boutique like. The rooms were a bit stark: nothing on the walls and we noticed there were no chairs. The beds were also full size (vs. King at the two other hotels). Clean. We had an issue with the hot water and water pressure was not the greatest. Oh, and no lobby - if you are into that sort of thing. We went to Hotel Indigo up the street one afternoon for drinks as they have a really nice lobby/bar area.

Authenticity & Character
Location
We liked that it was accessible to the shops and restaurants.
Staff
Cleanliness & Comfort
The water pressure, hot water, chairs in the rooms + the only hotel that did not have a pitcher of water in the bathroom for us.
Activity Reviews
Colonial City Tour, Cooking Class & the Middle of the World Monument
Colonial City Tour, Cooking Class & the Middle of the World Monument
Quito

This was a fabulous experience. I am so glad we opted to do this. I think if we had not, I would be very disappointed. We saw as much as one can in a nine-hour day. Everyone in the family loved it. It was a good mix of going into buildings and churches and just walking. We did drive to the middle of the world - the 'museum' there was great. Highlight for the kids. I think we enjoyed having our own guide and going at our (and his) pace. The cooking class also turned out to be a highlight of the entire trip. My 17yo and 12yo were skeptical of a cooking class but it was so much fun - and the food was so good! I would not miss this. I think next time we do a trip I may have to look for a cooking class.

Quality of Experience
Food
The cooking class! Dinner at the hotel was also great.
Guides, Drivers and Staff
Danny was great! Also the driver, we had the same person for our tour and for the ride to the airport.
Transport
Welcome to Santa Cruz Island:  Highlands & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands & Charles Darwin Research Station
Puerto Ayora

Landing at the airport, being met by Astrid and then going to the farm + the research station was a perfect way to be introduced to the Galapagos Islands. (We also liked that someone took our bags to the hotel!)

Quality of Experience
Food
The food at the farm as wonderful. Fresh! Just what we wanted after our flight.
Guides, Drivers and Staff
Astrid was fabulous! I think she might be some sort of celebrity on the islands given her family's history :)
Transport
Loved being picked up by a driver with our guide!
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

Our first excursion was to Bartolomé Island and it was wonderful. The boat ride as GREAT. The staff so friendly (and so hard working). My kids really liked being served a full breakfast and a three-course lunch on the boat. The hike was nice and not strenuous. The views were beautiful!! We also snorkeled and that was a lot of fun - the water is so blue.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning at leisure - Afternoon kayaking
Morning at leisure - Afternoon kayaking
Galapagos Islands

This was also a family favorite: we did five mile round trip walk/hike to Tortuga Bay. The water was beautiful! The beaches pristine! We enjoyed the leisurely morning followed by the leisurely kayaking.

Quality of Experience
Food
Guides, Drivers and Staff
Vivian was our guide for this and she was fabulous! Another guide that our family will remember.
Transport
Wildlife Encountering at Lobos Island
Wildlife Encountering at Lobos Island
Galapagos Islands

Our first activity on San Cristobal. My oldest missed out because he was still trying to recover from the speedboat ride :) This was an ideal boat excursion though: short (20 min?) and very calm and peaceful. It was great! We did a hike and then went to the beach. We had a good group with us.

Quality of Experience
Guides, Drivers and Staff
Transport
Embracing Nature: Discovering Wildlife on Española Island
Embracing Nature: Discovering Wildlife on Española Island
Isla San Cristóbal

We almost skipped out on this. The family was hesitant to get back on a 2+ hour boat ride after the speedboat, however, everyone said it would be more like the excursion we had on our first day and that Espanola is just beautiful. So we did it - and we are glad! When we landed we did a two hour hike and then snorkeled. Our guide John was great - knew a lot about birds. And we did see birds including the blue footed boobie

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore  San Cristobal Island! Visit the  Interpretation Center, Tijeretas Hill & La Lobería
Explore San Cristobal Island! Visit the Interpretation Center, Tijeretas Hill & La Lobería
Galapagos Islands

Our last activity on the last full day. It was nice not to have a packed day and to take it easy. We took a shuttle to the interpretation center and then walked back via trails. It was great to hear more about the wildlife, the land and the impact of El Nino and climate change - it is an issue for the people and the islands. For example, even though it is winter, the weather has been warmer than usual - yes, good for us tourists because we can swim in the water but bad for the wildlife this continues. Plus our guide pointed out that trees that should be bare have leaves and are blooming because it is warmer than usual.

Quality of Experience
Food
We had an amazing lunch at Del Mar Bar and Restaurant.
Guides, Drivers and Staff
Transport
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Jul 12, 2023
Dear Hale,
Thank you so much for your detailed and much-appreciated review, it is of great value for us here in kimkim and our travelers. I am grateful for the opportunity of working with you for months on this trip and happy to see that you and the family have enjoyed the overall experience. Rest assured that your notes about our services, guides, tours, and hotels, will be taken into consideration (the positive and the not-so-positive) and that they will be conveyed accordingly to help us...
Read more

Dear Hale,
Thank you so much for your detailed and much-appreciated review, it is of great value for us here in kimkim and our travelers. I am grateful for the opportunity of working with you for months on this trip and happy to see that you and the family have enjoyed the overall experience. Rest assured that your notes about our services, guides, tours, and hotels, will be taken into consideration (the positive and the not-so-positive) and that they will be conveyed accordingly to help us improve performances and quality. I realize that the speedboat between Santa Cruz and San Cristobal wasn't an easy experience for the family, it was necessary to complete the great itinerary we had, and its details and alternative was discussed during the planning process. Same for the emergency situation we had with our guide on San Cristobal which I personally communicated with you, having a backup guide helped us fulfill our services yet your comments are highly appreciated and I promise you we will work on that point. Again, I can't thank you enough for your feedback and I hope we can offer you and the family, and your referrals :) more adventures on kimkim soon.
Best,
Tamer

KilKim was very helpful
Galapagos Islands | Jun 22 - Jun 27, 2023

J
Jason C.
Kingston, NY | Reviewed on Jun 29, 2023

Kim Kim provided a great trip itinerary. All of the guides and transportation were on time. The local guides were very knowledgeable and helpful and kind. We very much enjoyed the time we spent a Kicker Rock and Bartolomé Island.

Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Jun 29, 2023

Hello Jason,
I hope you are doing great!

Thank you so much for trusting us, we are always happy to receive this kind of review, we are constantly improving our services to make our passengers happy.

Best regards,
Lucía :))

Erika planned an amazing trip for us. Every l...
Galapagos Islands | Jun 14 - Jun 23, 2023

Suzie
Suzie L.
San Francisco, CA | Reviewed on Jun 24, 2023
Erika planned an amazing trip for us. Every little detail was thought of. From the Birthday cake waiting in my room to the welcome I received at each and every place we stayed and activity that we took part in. The guides were incredible. Very knowledgeable and able to answer all of our questions and take care of us really well. Christian is a walking encyclopedia of plants, birds, geography, you name it! He knows it! We also adored Francisco! The highlights, are too many to name,... Read more

Erika planned an amazing trip for us. Every little detail was thought of. From the Birthday cake waiting in my room to the welcome I received at each and every place we stayed and activity that we took part in.

The guides were incredible. Very knowledgeable and able to answer all of our questions and take care of us really well. Christian is a walking encyclopedia of plants, birds, geography, you name it! He knows it! We also adored Francisco!

The highlights, are too many to name, but in Ecuador: Hamadryade Lodge in Tena was magical and their food was five star!! River rafting on the Jatunyaku River was incredible. I wish I had stayed 2-3 nights in the Hamadryade Lodge. It was a once-in-a-lifetime experience. But alas, we did not have the time.

Highlights in the Galapagos: The snorkeling at Kicker Rock was outstanding!! This is not something you can do with any cruise ship. Only if you stay on land. I highly recommend it. We went to a private beach later where we were the only ones with turquoise waters, sea lions, and Boobies!! My husband won't stop talking about the Hammerhead shark he saw on that trip as well as the 30 to 40 sea turtles.

There is just so much we did and I can't thank Erika enough for all of the work she did in planning this trip.
All of the places that were booked were incredible except one. Avoid Hotel Blue Marlin in San Cristobal. The Acacia Hotel in Santa Cruz was Really great and we had a balcony overlooking the town and sea. Just perfect. Our guide, Sophia, took us to see the Tortoises in the highlands and she was pure joy. We absolutely adored her. She also took us on a lot of side trips that were extra special and not on the itinerary.

Things to avoid or beware of: Always bring plenty of water and 100 sunscreen. No matter where you go. A couple of times we were caught off guard and not quite prepared as we should have been. Even a short walk can be difficult in the heat. And we had a few long ones. Pack extremely light! only a carryon. It really helped to get us from place to place and all the travel on taxis, boat taxies, etc. Beware of altitude sickness in Ecuador. HIGH elevation even in Quito.

Again, Erika's knowledge of Ecuador and the Galapogos is beyond anything we could have hoped for. She and Andrea planned the best trip. Made us feel welcome, and cared for. I hope to plan another trip with her soon.

Hotel Reviews
Hotel Blue Marlin
Puerto Baquerizo Moreno, Galapagos

Moldy room, lacking in basic necessities. Just terrible. Staff didn't provide breakfast for us which was paid for. Noisy. Run down. Everything about it is bad.

Authenticity & Character
everything
Location
four blocks from the main street and no views of the island
Staff
Didn't make us feel welcome or provide breakfast we were promised
Cleanliness & Comfort
Moldy room, to get the lamp to work you have to find a decent outlet and then screw the lightbulb in to turn it on. OMG. Janky. Beds were hard as rock. Bathrooms were modly. Awful.
Acacia Galápagos Boutique Hotel
Puerto Ayora

We got in at 9:00 am and they had already finished serving breakfast, but they reopened the kitchen just for us and quickly made our rooms available. The staff were warm and friendly and did everything possible to make us feel taken care of. Caroline was fantastic as well as the night manager. Our room was clean, fabulous, and in perfect working order. The view from the balcony overlooking the sea was exceptional. I can't recommend this place highly enough.

Authenticity & Character
It was a villa apparently that they turned into a hotel. Quite fantastic!
Location
It is nice that it is two blocks off the hustle and bustle of Main st. Quiet and fantastic.
Staff
Caroline was amazing. Sweet, patient, joyful, and took care of us so greatly. The night desk clerk was also fantastic.
Cleanliness & Comfort
perfect.
Hotel Sangay
Baños de Agua Santa

Pleasant enough.

Authenticity & Character
The chandlier in the bedroom is hysterical. Very pleasant. Nothing outstanding.
Location
Right next to a beautiful waterfall. Just on outskirts of very noisy town. So perfect.
Staff
Cleanliness & Comfort
JW Marriott Hotel Quito
Quito

Pretty nice!!! Great spa, great restaurants. Outstanding customer service everywhere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hamadryade Lodge
Tena

This is one of those Once-in-a-lifetime places that is not to believed. The pictures don't do it justice. Because it is even more amazing in person. The staff are incredible. The owners wonderful. Clean, exotic, fabulous. Plan for at least three days. No less. You won't want to leave. The food should be Michelin rated it was so outstanding! Incredible dining that is not to be believed. All locally grown and fresh ingredients. What a magical place.

Authenticity & Character
Something out of a magazine. Just incredible.
Location
It is in the middle of the Amazon, yet no mosiquitos were encountered. Just amazing.
Staff
Cleanliness & Comfort
Activity Reviews
Morning at Teleferico
Morning at Teleferico
Quito

The most difficult part was doing this the first day. You need aclimating to the climate first. But that said, I was still able to do the short hike at the top and REALLY< REALLY enjoyed the swings at the top! So fun and incredible view. Best swings in the world.

Quality of Experience
Guides, Drivers and Staff
Francisco was so great!! Loved him so much. He was very helpful, friendly and entertaining. Helped with the altitude as well.
Transport
Jatunyaku River Rafting - Misahualli
Jatunyaku River Rafting - Misahualli
Ecuador

We really enjoyed seeing the Amazon from the perspective of the river. Outstanding. Ronnie, our guide, was fantastic! So much fun.

Quality of Experience
Food
In the middle of the rafting trip they served a delicious meal! Just yummy!!
Guides, Drivers and Staff
Ronnie knows this river inside and out! Felt safe and he made sure to have surprises for us at every turn. Tricks up his sleeve that were quite entertaining. We had a blast!
Transport
Kicker Rock: A Snorkeling Adventure
Kicker Rock: A Snorkeling Adventure
Isla San Cristóbal

The rock formation itself is stunning! Hammerhead sharks, white fin sharks, sooooo many sea turtles and So Much More! Amazing. I believe this is only available on land tours, not cruises, so I would opt for the land stay. It really is something spectacular. And they took us to a private beach with turquoise waters and sea lions afterwards. We had the place all to ourselves. So wonderful.

Quality of Experience
Food
Food was pretty good for a sea tour on a small boat. :)
Guides, Drivers and Staff
Transport
Quito - Cotopaxi National Park - Baños
Quito - Cotopaxi National Park - Baños
Ecuador

Couldn't summit as it was too windy. We are talking REALLY windy. But it was fun to get up there.

Quality of Experience
Food
Guides, Drivers and Staff
Christian was full of knowledge about the place.
Transport
Kayaking Adventure in Tortuga Bay & Afternoon Bay Tour of Santa Cruz Island
Kayaking Adventure in Tortuga Bay & Afternoon Bay Tour of Santa Cruz Island
Puerto Ayora

This was not one of our better trips. The guide got double booked. So we had to walk to the trail head from our hotel. Really hot day, trail is about 3 or 4 km to the bay. HOWEVER, it was a really lovely walk and the beach is unbelievable. Sand like flour. SOOO many igunas. Eventually , we got to the bay for kayaking and had to wait two hours for the kayak person to show up. The bay is perfect for swimming and the water was warm. It is difficult to see much in the water. We had to then walk back and it was very hot. And find our way back to hotel as guide left us. Also no guide with kayak either. Not my favorite trip, but still worth going out there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transfer to Airport on Baltra Island - Flight back to Mainland
Transfer to Airport on Baltra Island - Flight back to Mainland
Galapagos Islands

It is quite tricky getting from town to the airport. Car taxi, to boat taxi, to bus. It really helped to have a guide take us. Especially as it was at 6;45 for a 9 am flight. It went really well. In great hands.

Quality of Experience
everyone was very nice and helpful in handling our three carry on suitcases.
Food
Food was provided by our hotel. They got up extra early to help us out. so nice. Hotel Acacia.
Guides, Drivers and Staff
Transport
 Afternoon Visit to Mitad del Mundo (Middle of the World)
Afternoon Visit to Mitad del Mundo (Middle of the World)
Quito

We really liked this strange little museum. It was quite fun and extremely interesting. We didn't get to the acutal monument as we just loved the museum so much and after our long day decided to head back and relax.

Quality of Experience
Food
Francisco took us to a very authentic dining experience which we really enjoyed.
Guides, Drivers and Staff
Francisco was so wonderful!
Transport
Reconnecting with Nature at Baños de Agua Santa
Reconnecting with Nature at Baños de Agua Santa
Baños
Visit Highlands Tortoise Reserve & Charles Darwin Research Station
Visit Highlands Tortoise Reserve & Charles Darwin Research Station
Puerto Ayora

So many giant tortoises! Beautiful place. Even the lunch was fantastic. Not to be missed!! our guide Sophia was fantastic. Took us to many places that were off the beaten track and felt very exclusive. Lucky us! Delicious lunch on the preserve as well. Highly recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Sophia was fantastic. Really lucked out with her. She was so great!!
Transport
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Galapagos Islands

Interesting museum. Tijeretas Hill was just ok. The swim at the beach with all of the Sea lions everywhere was fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erika Bermeo
Erika
Erika Bermeo
Local specialist in Ecuador | Replied on Jun 29, 2023

Hi Suzie, I hope you are doing very well, as well as Daniel and Enya. Thank you very much for the comment you left us on KimKim; we are so happy you enjoyed your trip to Ecuador and the Galapagos Islands. It was a pleasure for me to organize this incredible experience for you. I hope that your memories in this beautiful country will remain in your memory forever. Do not hesitate to contact us again if you decide to return to Ecuador; we will be glad to help you with everything you need. I hope to hear from all three of you soon.

Greetings from Ecuador.

A long-dreamed of trip to the Galápagos comes true thanks to Alvaro and KimKim
Galapagos Islands | Jun 11 - Jun 22, 2023

Dina
Dina M.
San Fernando, CA | Reviewed on Jun 23, 2023
We decided in February to plan a family trip to the Galápagos Islands in June. I was overwhelmed by the prospect of researching such a trip, and turned to KimKim for help. Alvaro reached out to me in less than 24 hours with a jam-packed itinerary that was very insightful. He notes from the questionnaire that we were traveling with 2 teenagers, and intuitively booked us 2 rooms at all our hotels to ensure some space and privacy. He met with us via zoom to go over the itinerary, and we tweaked... Read more

We decided in February to plan a family trip to the Galápagos Islands in June. I was overwhelmed by the prospect of researching such a trip, and turned to KimKim for help. Alvaro reached out to me in less than 24 hours with a jam-packed itinerary that was very insightful. He notes from the questionnaire that we were traveling with 2 teenagers, and intuitively booked us 2 rooms at all our hotels to ensure some space and privacy. He met with us via zoom to go over the itinerary, and we tweaked it accordingly. We had a wonderful trip! Alvaro was VERY quick to respond with an informative answer to any message I sent during our travels. The local guides that we encountered were a wealth of information, and took great care of us. Toward the end of our trip, my husband had a 24 hour stomach illness, and electrolytes and over-the-counter remedies were delivered to the hotel for him, initiated and arranged by the local guides. I will happily use KimKim again, and refer them to all my friends.

Hotel Review
EB Hotel by Eurobuilding Quito
Quito

Very comfortable, and the staff was incredibly accommodating. Breakfast had a wide variety of offerings.

Activity Review
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Galapagos Islands

Without question, this was a highlight of our entire Galapagos trip. Every type of marine life and bird we hoped to see, we found up close. Our guide, Darwin, took photos and videos of everything and everyone, and graciously transferred them to everyone’s phone. We swam with so many sea turtles, sharks, rays, penguins. We found an octopus, a sea horse, and learned about the blue-footed boobies and penguins. It was a truly memorable day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Jun 26, 2023
Dear Dina! I couldn't be happier to read about your amazing experience! It's fantastic to hear that we were able to take the overwhelming task of planning your family trip to the Galápagos Islands off your hands and provide you with an insightful itinerary.
We're thrilled that almost everything went above and beyond to ensure your family's comfort by booking two rooms at all the hotels. Having some space and privacy is essential, especially when traveling with teenagers. I always like to...
Read more

Dear Dina!

I couldn't be happier to read about your amazing experience! It's fantastic to hear that we were able to take the overwhelming task of planning your family trip to the Galápagos Islands off your hands and provide you with an insightful itinerary.
We're thrilled that almost everything went above and beyond to ensure your family's comfort by booking two rooms at all the hotels. Having some space and privacy is essential, especially when traveling with teenagers. I always like to pay close attention to your questionnaire and tailored the arrangements accordingly.
It's heartwarming to hear that you had a wonderful trip. We are always ensuring the importance of quick and informative communication, especially during travels, and we're glad Alvaro delivered on that front.
I will convey to all of my local guides your big shout-out too! I am so happy that their wealth of information and exceptional care made your trip even more memorable.
I am sorry about your husband's stomach illness, but so relieved that the local guides swiftly took action and arranged for the necessary remedies to be delivered to your hotel. Their promptness and thoughtfulness speak volumes about the quality of service we strive to provide.
Thank you so much for choosing KimKim! I genuinely appreciate your recommendation and look forward to planning with you any future travel plans. Should your friends need travel assistance, I will be more than happy to help them too. I am here to make your travel dreams come true!
Wishing you many more incredible adventures!

Warm hugs from your local friend!
Alvaro

Wonderful time on our trip to the Galapagos!
Galapagos Islands | May 27 - Jun 2, 2023

Janet
Janet G.
Colombia | Reviewed on Jun 12, 2023
We had a wonderful time on our trip to the Galapagos Islands and Quito. Our guide in Quito, Sebastian, was a great guide and such a nice young man. he was waiting at the luggage area with a sign and explained very clearly everything we would do and when we would be picked up in Quito. We also thought Astrid on Santa Cruz did a nice job. There was some disconnect on how we were to meet our guides or tour buses (boats) each day. Telling us to stand outside our hotel at 8:00 a.m. and someone... Read more

We had a wonderful time on our trip to the Galapagos Islands and Quito. Our guide in Quito, Sebastian, was a great guide and such a nice young man. he was waiting at the luggage area with a sign and explained very clearly everything we would do and when we would be picked up in Quito. We also thought Astrid on Santa Cruz did a nice job.

There was some disconnect on how we were to meet our guides or tour buses (boats) each day. Telling us to stand outside our hotel at 8:00 a.m. and someone would show up to get us, left us feeling a little insecure. Saying that, someone did always meet us but it was the lack of knowing who or how (private driver, bus, no one) we were to be met that left us a little uncomfortable.

Hotel Reviews
Dann Carlton Quito
Quito
Authenticity & Character
Location
Cleanliness & Comfort
Hotel Solymar
Galápagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Opuntia Galapagos Hotel
Puerto Baquerizo Moreno
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Colonial Quito City Tour & Mitad del Mundo - Middle of the World-  From Quito Airport
Colonial Quito City Tour & Mitad del Mundo - Middle of the World- From Quito Airport
Quito

I loved the Galapagos but our tour of Quito old city was by far the best tour we had on our trip. Our guide, Sebastian, was terrific.

Quality of Experience
Guides, Drivers and Staff
Really great driver/guide.
Transport
Welcome to Santa Cruz Island:  Highlands & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands & Charles Darwin Research Station
Puerto Ayora

We really enjoyed the Highland Tortoise preserve and the restaurant on location was lovely. Because of delays in our flight we were unable to see the Darwin Research Station but the Travel agency added a different trip on for us.

Quality of Experience
Food
The restaurant was beautiful and what an amazing location.
Guides, Drivers and Staff
Astrid was a very nice guide and had great information about the Highlands of Santa Cruz.
Transport
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

We had a fun day on the boat and loved the snorkeling and hiking around the island.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Just remember it is a long ride on the bus from Puerto Ayora to the boat docks-approximately one hour.
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería (Speedboat from Santa Cruz)
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería (Speedboat from Santa Cruz)
Galapagos Islands

Once we arrived at San Cristobal we were met by our guide but we decided to go to the hotel for a little bit before heading out for our tour because the boat ride had been so rough. The tour included Darwin's Cove where we hiked and snorkeled. This was my favorite place in the Galapagos.

Quality of Experience
Food
Food in the Galapagos is only so-so because it is hard to transport. Saying that, we did not come on this trip for gourmet food.
Transport
Warnings about conditions. The boat was very cramped and you had to sit below where you couldn't see anything.
Kayaking Adventure in Puerto Baquerizo Moreno Bay
Kayaking Adventure in Puerto Baquerizo Moreno Bay
Isla San Cristóbal

The kayaking was fun although the equipment could have been better. The trip out and to Darwin's cove was enjoyable and the snorkeling was fantastic that day. Our guides were "ok" . The young woman ( I don't even know what her name was ) spent a lot of time looking at her phone. On the trip back the water was very choppy and the wind was blowing hard. Our kayak couldn't stand up to those conditions and was flooding badly. We are very experienced kayakers (white water river conditions) but couldn't stop to bale the kayak because the sea was so rough. Our guides were off a long ways away and of little assistance.

Quality of Experience
Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Jun 14, 2023

Hello Janet!

We are glad you enjoyed your experience and we will work hard to improve in the areas you mentioned. Thanks for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. I hope you had a great experience on the islands as well.

Thanks again for coming to beautiful Ecuador :)

Best,
Lucía

Galapagos 😍.. you beauty!!
Galapagos Islands | Apr 29 - May 6, 2023

Santosh
Santosh H.
United Kingdom | Reviewed on Jun 06, 2023
When we set out to plan a week holiday to the Galapagos, we were overwhelmed with the many awesome destinations, activities and adventures to chose from as well as the logistics to get from one place to the next within the limited time that we had. We reached out to Kimkim team for help and were really fortunate to have Lucia as our trip advisor. Thanks to her wealth of knowledge and experience, we were able to plan the perfect trip that included our top destinations and every... Read more

When we set out to plan a week holiday to the Galapagos, we were overwhelmed with the many awesome destinations, activities and adventures to chose from as well as the logistics to get from one place to the next within the limited time that we had.

We reached out to Kimkim team for help and were really fortunate to have Lucia as our trip advisor.

Thanks to her wealth of knowledge and experience, we were able to plan the perfect trip that included our top destinations and every adventure we wanted to experience, while visiting these wonderful islands.

I must say that dealing with Lucia was exceptionally pleasant and easy, so we have to send special thanks and appreciation to you Lucia!

She made this wonderful trip possible and was so patient, creative and wonderful in finding options that suit our plan, time and budget to make this trip possible and super special!!

Thank you for your amazing support Lucia throughout the planning process, during and after our trip to make sure we were always well taken care of, wherever we were.

We had one helluva adventure being amongst the marine life in the Galapagos.

Hotel Reviews
Andry
San Cristobal

Breakfast was nice, the rooms were clean and kept tidy, they had bathroom toiletries, even offered beach towels etc

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Jungla
Puerto Villamil

the rooms were clean and tidy, breakfast and service was not up to the mark as they had shortage of eggs, they did not have basic bathroom toiletries like shower gel, they provided a soap bar only, they did not provide hand towels, just the bath towels

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Coloma Galapagos
Puerto Ayora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kicker Rock (San Cristobal Island)
Kicker Rock (San Cristobal Island)
Galapagos Islands

What a start to our trip! Could not have asked for a better day out than what we had. We had one helluva a time snorkelling, spotted sea turtles, sharks, rays, different types of fish. We even did a bit of fishing 🎣 and caught a yellow fin tuna 🍣 which was then served to us in form of ceviche. We were hosted very nicely on the boat by captain and the crew. Loved every bit of it

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wildlife Tour on Isabela Island
Wildlife Tour on Isabela Island
Puerto Villamil

If one is going for the excursion to Los Tuneles then we felt there is no point in doing this activity. We were unfortunate as well that we could not get to spot anything as the visibility was very poor during snorkelling.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Excursion to Los Túneles
Excursion to Los Túneles
Galapagos Islands

We have one helluva a time snorkeling. Sspotted sea turtles, sharks, rays, different types of fish. We were hosted very nicely on the boat by captain and the crew. Loved every bit of it

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discovery dive in Santa Cruz Island
Discovery dive in Santa Cruz Island
Galapagos Islands

We thoroughly enjoyed the diving experience and we did a bit of snorkeling as well.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Bay Tour & Afternoon Leisure in Santa Cruz - Isla Santa Cruz and Puerto Ayora
Morning Bay Tour & Afternoon Leisure in Santa Cruz - Isla Santa Cruz and Puerto Ayora
Galapagos Islands

We felt that we could have skipped this tour and done something else. The visibility in the water was not good at all even though it was bright and sunny. Considering we had seen and done so much the last few days, this tour just felt a bit boring)

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Jun 15, 2023

Hi Santosh,

I hope you are doing great!
I want to thank you for all those beautiful words, it makes me happy to know that the trip was good, also thank you for trusting my knowledge it was a pleasure to organize an unforgettable trip for both.

Don't hesitate to contact me anytime you wish, to plan another trip :)
Best regards,
Lucía

Beyond expectations
Galapagos Islands | May 26 - Jun 4, 2023

M
mindy n.
Somerset, NJ | Reviewed on Jun 05, 2023
Beyond expectations. Kim kim continues to impress with services, professionalism, and utilizing great tour partners. Whether car sevice, private city tours or week adventures. Bonita yatcht in galapogos was amazing, led by guide David Read more

Beyond expectations. Kim kim continues to impress with services, professionalism, and utilizing great tour partners. Whether car sevice, private city tours or week adventures. Bonita yatcht in galapogos was amazing, led by guide David

Activity Reviews
Exploring the Enchanting "Calle de las 7 Cruces" on a Morning City Tour
Exploring the Enchanting "Calle de las 7 Cruces" on a Morning City Tour
Quito

Guide daniel was very knowledgeable and friendly

Food
Guides, Drivers and Staff
Transport
 Afternoon Visit to Mitad del Mundo (Middle of the World)
Afternoon Visit to Mitad del Mundo (Middle of the World)
Quito

So interesting, worth the stop

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arrival Baltra Airport - Dragon Hill (Santa Cruz Island) (M/C Millennium)
Arrival Baltra Airport - Dragon Hill (Santa Cruz Island) (M/C Millennium)
Cruise Ship
Quality of Experience
Food
Transport
Espumilla Beach, Buccaneer Cove - Puerto Egas (Santiago Island)
Espumilla Beach, Buccaneer Cove - Puerto Egas (Santiago Island)
Cruise Ship
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Vicente Roca Point (Isabela Island) - Espinoza Point (Fernandina Island)
Vicente Roca Point (Isabela Island) - Espinoza Point (Fernandina Island)
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Adventure to Teleferico Cablecar
Afternoon Adventure to Teleferico Cablecar
Quito
Urbina Bay - Tagus Cove (Isabela Island)
Urbina Bay - Tagus Cove (Isabela Island)
Cruise Ship
Quality of Experience
Food
Guides, Drivers and Staff
Always eye on safety
Transport
Isabela Island: Elizabeth Bay - Moreno Point
Isabela Island: Elizabeth Bay - Moreno Point
Cruise Ship
Charles Darwin Station - Highlands  (Santa Cruz Island)
Charles Darwin Station - Highlands (Santa Cruz Island)
Cruise Ship
Twin Craters (Santa Cruz Island) - Transfer Out to Baltra Airport
Twin Craters (Santa Cruz Island) - Transfer Out to Baltra Airport
Cruise Ship
Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Jun 05, 2023

Hello Mindy,
I hope you are doing great!
Thank you so much for trusting us, we are always happy to receive this kind of review, also we try to improve our services day by day, to make our passengers happy.

Best regards,
Lucía

Trip to Equador and Galapagos May-June 2023
Galapagos Islands | May 23 - Jun 2, 2023

S
Samyadev D.
Dumont, NJ | Reviewed on Jun 05, 2023
My wife Mala and I had a great trip to Equador and Galapagos. Many thanks to Mathias and his entire team.
Mathias made all the arrangements and even though we had to make multiple changes, it was never a problem.
We had to change dates of travel, no problems
We had to change our cruise ship, no problems
We wanted to do full day birding, no problems
He suggested that we stay at Tombopaxi, in Cotopaxi National park. No problems
Danny Arias was our guide for most of the days. He was very...
Read more

My wife Mala and I had a great trip to Equador and Galapagos. Many thanks to Mathias and his entire team.
Mathias made all the arrangements and even though we had to make multiple changes, it was never a problem.
We had to change dates of travel, no problems
We had to change our cruise ship, no problems
We wanted to do full day birding, no problems
He suggested that we stay at Tombopaxi, in Cotopaxi National park. No problems
Danny Arias was our guide for most of the days. He was very patient and knowledgeable
Neiser Arias was bird watchinf guide. He was very patient, knowledgeable and knew his birds really well. If we do a dedicated bird watchng tour, we will surely use him again
I wish we had a few more days to enjoy more of Equador
Highly recommend Mathias and his entire team for all matters Equador

Hotel Reviews
M/C Treasure
San José de Conocoto Quito

We spend 5 days and 4 nights on board. Thanks to the crew we had a most wonderful time. We had great weather and so that added to the enjoyment. The crew was fantastic. Naturalist and guide Victor Hugo was very knowledgeble and patient. During the snorkleing, he was so vigilant to ensure that every one was safe. During our hikes, he was able to answer all the questions and expose us to so much. He was never rushed, but was always on time Karen, the cruise director, ran the ship with military prcesion, but she and her crew worked very hard to make it easy for the passengers. She tried very hard to accomadate the various dietary needs. Also the entire crew were always will to help with a smile. Highy recommended. Keep up the good job

Authenticity & Character
Location
Cruising in Galapagos
Staff
Smiling, cheerful, helpful, clockwork precision
Cleanliness & Comfort
They cleaned the bathroom, made the beds everyday. The ship was always spotless and they made sure that our beach shoes were always washed before we came on board
Tambopaxi Cotopaxi Lodge
Parque Nacional Cotopaxi

Wonderful location of a hotel. Very rustic. I wish we could spend more time there. I need to learn more Spanish. the generator goes of about 11pm. I suggest that maybe along the paths, they can have a few solar lamps.

Authenticity & Character
Very rustic and quaint rooms.
Location
Right at the base of Cotopaxi. Cannot be better
Staff
Nice and friendly. I speak very little spanish and so became a little difficult
Cleanliness & Comfort
Great place.
Casa Divina Eco Lodge
Mindo

We spend 3 days and 2 nights here. It is totally in the cloud forests. Wonderful location. Camile checked us in and was very helpful. The staff were all all very helpful. Great place to start bird watching and you will see a few birds and the property/

Authenticity & Character
the whole place is a log cabin with modern amenities.The dining room tables are solid wood and weigh a ton.
Location
What a great place to have an ecolodge
Staff
Every on was extremly helpful. After the first day, we did indicate that we eat very little, so they gave us smaller portions and then did not need to waste food.Simple and tasty meals
Cleanliness & Comfort
Keeping dirty shoes out of the resturant and rooms makes keeping the place clean so musch easier
Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Jun 05, 2023

Samyadev,

Thank you so much for your evaluation of your trip and your kind words. It was a pleasure planning this trip with you, and I was happy to see that we made the right decisions and made your trip the best possible within the little time you had available!
Of course, our team and I would be glad to welcome you and Mala again on your next trip to Ecuador, to see more of the country's beauty, including its incredible avifauna!

All the best,
Mathias

Most Amazing Travel Consultant Ever
Galapagos Islands | May 4 - May 21, 2023

Patte
Patte B.
Lansdale, PA | Reviewed on May 24, 2023
Tamer is the most amazing travel consultant I have ever worked with for a trip - I've been to over 60 countries and I have to say, hands down, Tamer ensured ever aspect of the trip was covered. He asked questions before we had an opportunity to think about the topic. Thank you so much for making our retirement trip a dream come true! Read more

Tamer is the most amazing travel consultant I have ever worked with for a trip - I've been to over 60 countries and I have to say, hands down, Tamer ensured ever aspect of the trip was covered. He asked questions before we had an opportunity to think about the topic. Thank you so much for making our retirement trip a dream come true!

Hotel Reviews
JW Marriott Hotel Quito
Quito

The staff at the JW made our experience even more memorable - thanks to Giss and everyone!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kapari Natural Lodge & Spa
San Miguel de los Bancos

thank you to both Jose's and the staff for making our stay a memorable experience!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wish there were larger beds, the double for a large man doesn't work especially when the reservation states Queen!
Wyndham Quito Airport
Quito

Great location, great food, great buffet and great spirits= thank you!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on May 24, 2023

My dear Patte :)
I can't be thankful enough! Your kind words and testimony mean the world to us here in Kimkim and to me personally. I can't wait to be part of your future trip. Having the honor of meeting you, John, and the group, in person was the highlight for me. So happy you enjoyed your special retirement trip :)
Yours,
Tamer

Tamer did an excellent job planning and arran...
Galapagos Islands | May 4 - May 21, 2023

Laura
Laura T.
Redmond, OR | Reviewed on May 22, 2023
Tamer did an excellent job planning and arranging our trip. Our guide, Pablo was knowledgeable and personable. The crew onboard our boat were hardworking and attentive. We enjoyed all of the activities provided and we were amazed at all the wildlife we got to see.
However. If you have a chance to read our comment card that we left on our boat, you will see that we were very dissatisfied and disappointed with our boat because of all the roaches and the sewer smell in our cabin.
Read more

Tamer did an excellent job planning and arranging our trip. Our guide, Pablo was knowledgeable and personable. The crew onboard our boat were hardworking and attentive. We enjoyed all of the activities provided and we were amazed at all the wildlife we got to see.
However. If you have a chance to read our comment card that we left on our boat, you will see that we were very dissatisfied and disappointed with our boat because of all the roaches and the sewer smell in our cabin.

Hotel Reviews
Wyndham Quito Airport
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
M/Y Monserrat
Quito

Roach infested and smells of sewage

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Roaches and sewer smell.
JW Marriott Hotel Quito
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kapari Natural Lodge & Spa
San Miguel de los Bancos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Arrival to Baltra Airport - Transfer to Cruise Ship & Santa Cruz Highlands  (M/Y Monserrat 15D)
Arrival to Baltra Airport - Transfer to Cruise Ship & Santa Cruz Highlands (M/Y Monserrat 15D)
Galapagos Islands
Dragon Hill (Santa Cruz Island) - Chinese Hat (M/Y Monserrat 15D)
Dragon Hill (Santa Cruz Island) - Chinese Hat (M/Y Monserrat 15D)
Cruise Ship
El Barranco - Darwin Bay ( Genovesa Island) (M/Y Monserrat 15D)
El Barranco - Darwin Bay ( Genovesa Island) (M/Y Monserrat 15D)
Cruise Ship
Black Turtle Cove  - Flamingos and Relax in Bachas Beach (M/Y Monserrat 15D)
Black Turtle Cove - Flamingos and Relax in Bachas Beach (M/Y Monserrat 15D)
Cruise Ship
Tagus Cove - Urbina Bay (Isabela Island) (M/Y Monserrat 15D)
Tagus Cove - Urbina Bay (Isabela Island) (M/Y Monserrat 15D)
Cruise Ship
Espinoza Point (Fernandina Island) - Vicente Roca Point (Isabela Island) (M/Y Monserrat 15D)
Espinoza Point (Fernandina Island) - Vicente Roca Point (Isabela Island) (M/Y Monserrat 15D)
Galapagos Islands
Puerto Egas - Espumilla Beach - Buccaneer Cove (Santiago Island)  (M/Y Monserrat 15D)
Puerto Egas - Espumilla Beach - Buccaneer Cove (Santiago Island) (M/Y Monserrat 15D)
Cruise Ship
North Seymour Island - Highlands (M/Y Monserrat 15D)
North Seymour Island - Highlands (M/Y Monserrat 15D)
Cruise Ship
Rabida Island - Bartolomé Island (M/Y Monserrat 15D)
Rabida Island - Bartolomé Island (M/Y Monserrat 15D)
Cruise Ship
South Plazas Island - Santa Fe Island (M/Y Monserrat 15D)
South Plazas Island - Santa Fe Island (M/Y Monserrat 15D)
Cruise Ship
Punta Pitt - Cerro Brujo (San Cristobal Island) (M/Y Monserrat 15D)
Punta Pitt - Cerro Brujo (San Cristobal Island) (M/Y Monserrat 15D)
Galapagos Islands
Lobos Island - Tijeretas Hill & Interpretation Center (San Cristobal Island) (M/Y Monserrat 15D)
Lobos Island - Tijeretas Hill & Interpretation Center (San Cristobal Island) (M/Y Monserrat 15D)
Galapagos Islands
Gardner Bay -  Suarez Point (Española Island) (M/Y Monserrat 15D )
Gardner Bay - Suarez Point (Española Island) (M/Y Monserrat 15D )
Cruise Ship
Cormorant Point - Post Office Bay (Floreana Island) (M/Y Monserrat 15D)
Cormorant Point - Post Office Bay (Floreana Island) (M/Y Monserrat 15D)
Galapagos Islands
Charles Darwin Research Station (Santa Cruz) (M/Y Monserrat 15D) - Baltra Airport
Charles Darwin Research Station (Santa Cruz) (M/Y Monserrat 15D) - Baltra Airport
Cruise Ship
Explore Mindo Cloud Forest at Kapari Natural Lodge & Spa
Explore Mindo Cloud Forest at Kapari Natural Lodge & Spa
Galapagos Islands
Kapari Natural Lodge & Spa Experience
Kapari Natural Lodge & Spa Experience
Mindo
Another day at Kapari Lodge & Return to Quito
Another day at Kapari Lodge & Return to Quito
Mindo
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on May 22, 2023
Laura & Rob,
Thank you so much for your valuable feedback! I am so glad to know you have enjoyed the magical nature of the Galapagos Islands and that you appreciate the guide and the staff onboard the yacht. I am also happy to know you enjoyed the Cloud Forest charm and Kapari Lodge :) On the other hand, and as I clarified during our last meeting in JW Marriott, we are working with this yacht operator on them taking all the corrective measures to prevent the mentioned unpleasant experiences...
Read more

Laura & Rob,
Thank you so much for your valuable feedback! I am so glad to know you have enjoyed the magical nature of the Galapagos Islands and that you appreciate the guide and the staff onboard the yacht. I am also happy to know you enjoyed the Cloud Forest charm and Kapari Lodge :) On the other hand, and as I clarified during our last meeting in JW Marriott, we are working with this yacht operator on them taking all the corrective measures to prevent the mentioned unpleasant experiences from occurring again; the humidity of the ocean and the tropical environment can be overcome when applying the right procedures and I promise you we will make sure that happens :)
Thank you again,
Tamer

We had an absolutely amazing time in Quito, M...
Galapagos Islands | Apr 12 - Apr 21, 2023

Will
Will P.
Hickory, NC | Reviewed on Apr 26, 2023
We had an absolutely amazing time in Quito, Mindo, and the Galapagos! I was trying to create the best 30th birthday trip to my adventurous, nature-loving fiance and this trip truly delivered. I only wish we both had more time off from work to explore more of the Galapagos Islands. Our local specialist, Linda, was amazing to work with and very responsive to our questions. She even added the nice personal touch of meeting us in Quito. We got to meet so many interesting people on our trip as... Read more

We had an absolutely amazing time in Quito, Mindo, and the Galapagos!

I was trying to create the best 30th birthday trip to my adventurous, nature-loving fiance and this trip truly delivered. I only wish we both had more time off from work to explore more of the Galapagos Islands. Our local specialist, Linda, was amazing to work with and very responsive to our questions. She even added the nice personal touch of meeting us in Quito. We got to meet so many interesting people on our trip as well, including backpackers/travelers and locals. Our state appointed tour guides in the Galapagos (including Astrid and Nathalie) were all very knowledgeable: you could literally ask them anything!

Highlights of our trip include:
1. Walking tour around Quito
2. The cloud forest in Mindo which included Zipling, hummingbird preserve (so, so many beautiful species), a chocolate making tour, and early morning bird watching (we got to see 4/5 types of toucans and feed hummingbirds from our hands!)
3. Standing along the ECUATOR!!!
4. Swimming/snorkeling with 20+ hammer head sharks and green sea turtles at kicker rock (near San Cristobal)
5. Exploring the giant tortoise reserve on Santa Cruz. (Did you know that because of the introduction of guava to the islands these gentle giants are developing diabetes? It seems these beautiful creatures have a real sweet tooth and that we sadly have caused!)
6. Spying on nesting Blue-Footed Boopies and frigate birds, looking for marine and land iguanas, and watching sea lions surf on north Seymore island.
7. Swimming with fur seals, sea lions, and other marine animals and fish off north Seymore island
8. Exploring a coffee and chocolate farm on Santa Cruz, as well as learning how they produce a local favor adult beverage.
9. Watching penguins swim and albatross sore, as well as learning about the volcanic creation of the islands at San Bartolome island.

As a former backpacker our accommodations were absolutely fantastic and luxurious. The food was also wonder and a key part of the experiences as well.

Verdict: We will definitely be using Kim Kim again and we will be back to the Galapagos!

Hotel Reviews
La Casona de La Ronda
Quito

Beautiful, centrally located hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Terrabambú Lodge
Mindo

We absolutely loved this treehouse type of hotel with an amazing view. The only thing we had a problem with a large spider (it is the rainforest). The outdoor jacuzzi was a nice touch!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Galapagos Sunset
Puerto Baquerizo Moreno

We loved this centrally located, luxurious hotel where we could hear the sealions. Breakfast on the roof with an amazing view was delightful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Galapagos Hotel
Puerto Ayora

We had a blast at this luxurious hotel, which had amazing breakfast and restaurant for dinner.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Excursion to an uninhabited island
Excursion to an uninhabited island
Ecuador

We loved seeing all the wildlife at North Seymor. So many amazing species to see. Our guide, Nathalie, was amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quito City Tour
Quito City Tour
Ecuador

Danny was an amazing tour guide who showed us so much of his city. We highly recommend him

Quality of Experience
Guides, Drivers and Staff
Transport
Highlands of Santa Cruz Island
Highlands of Santa Cruz Island
Galapagos Islands

Astrid was an amazing tour guide! She was so knowledgeable. We really enjoyed the highlands, tortoise reserve, adn laval tunnels despite the extensive downpours

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Snorkel at Kicker Rock (Leon Dormido)
Snorkel at Kicker Rock (Leon Dormido)
Galapagos Islands

This was an amazing experience to snorkel with hammerhead sharks and sea turtles. This is also a great place to scuba if you are certified.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit to another uninhabited island
Visit to another uninhabited island
Galapagos Islands

This was an amazing excursion where we learned a lot about the topography and origin of the islands. The sea-life was also amazing.

Quality of Experience
Food
Guides, Drivers and Staff
The crew of the Nautilus were fantastic
Transport
Transfer to Mindo & Activities in the cloud forest
Transfer to Mindo & Activities in the cloud forest
Galapagos Islands

We enjoyed Zipling, birdwatching and feeding hummingbirds, and enjoying the chocolate making tour

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Mindo & Return to Quito
Mindo & Return to Quito
Galapagos Islands

We really enjoyed the Equator excursion!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on Apr 27, 2023

Will, it was such a pleasure to help you plan this birthday trip for your fiance! I am very happy for you that you were able to see that much amazing wildlife, especially so many toucans and hammerhead sharks, and that you've enjoyed every single hotel throughout your trip.
Even if you didn't have more days off work this time, I really hope that you can return one day to explore other parts of Ecuador such as the rainforest or the Andes - I am sure that both of you would enjoy it!
I hope to see you again one day, and in the meantime: safe travels!
Linda

Stressful and disappointing - stranded without guides
Galapagos Islands | Apr 16 - Apr 20, 2023

Lindsey
Lindsey E.
Boydton, VA | Reviewed on Apr 24, 2023
I had a really great experience planning and booking this trip for my family. Alvaro was great - very patient, accommodating, and willing to revise the trip a number of times based on our requirements. However, our experience on the trip was not great. According to our trip plan, a guide was supposed to meet us at the Baltra airport in the Galapagos and help us navigate from the airport, onto a bus, onto a ferry to Santa Cruz island, take us to our hotel and help us get to our afternoon... Read more

I had a really great experience planning and booking this trip for my family. Alvaro was great - very patient, accommodating, and willing to revise the trip a number of times based on our requirements. However, our experience on the trip was not great. According to our trip plan, a guide was supposed to meet us at the Baltra airport in the Galapagos and help us navigate from the airport, onto a bus, onto a ferry to Santa Cruz island, take us to our hotel and help us get to our afternoon activity. The guide did not meet us. Cell coverage in the Galapagos is very poor, so we were basically stranded trying to figure this all out on our own. When we finally connected with Alvaro, he told me that he did not know why the guide didn't meet us and that "this never happens." Not particularly helpful. The woman who finally met us at our hotel in Santa Cruz provided no explanation about what had happened and where our guide was. Also, she did not speak any English. That was fine because we speak Spanish, but it would have been a problem if we did not. On the last day of our trip, we were returning to Santa Cruz from Isabela Island and, again, a guide was supposed to meet us on Santa Cruz (which I confirmed several times in advance) and no one met us. Ultimately, the Galapagos-based tour operator refunded us $110 for the missing guides. I do not think that was enough of a refund for the inflated cost of the trip or for our stress and inconvenience. I would not recommend booking with KimKim. There seems to be a major disconnect between KimKim and the Galapagos-based tour operators. We spent a lot of time on our trip dealing with coordination and logistics and stressing out about the next steps in our itinerary. It was disappointing.

Hotel Reviews
Posada del Mar
Santa Cruz

We had a lot of trouble with our tour operator and the hotel owner went above and beyond to try to help us and make our experience better.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Fiesta
Puerto Ayora

This was a great hotel! Good location, awesome pool, very comfortable and nice rooms!

Authenticity & Character
Location
Cleanliness & Comfort
Hostal Loja
Puerto Villamil

The owners/operators of this hotel were really helpful and kind.

Authenticity & Character
Staff
Activity Reviews
Hola Galapagos! Arrival to Santa Cruz Island
Hola Galapagos! Arrival to Santa Cruz Island
Puerto Ayora

The guide never met us and we were stranded at Baltra airport trying to navigate the bus to the ferry to the hotel all on our own. There is very limited cell reception in the Galapagos and we weren't able to connect with anyone from KimKim to help us out.

Quality of Experience
Guides, Drivers and Staff
No one met us
Transport
 Afternoon Bay Tour of Santa Cruz Island
Afternoon Bay Tour of Santa Cruz Island
Puerto Ayora

The guides were great! We enjoyed this activity.

Quality of Experience
Guides, Drivers and Staff
Transport
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

The guide, captain, boat staff were all excellent! The food was fantastic!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking the Sierra Negra Volcano (AM) & Speedboat to Santa Cruz Island (PM)
Hiking the Sierra Negra Volcano (AM) & Speedboat to Santa Cruz Island (PM)
Galapagos Islands

Rain was in the forecast, but the guide did not offer us the chance to turn around or change our plans. We were absolutely soaked and the clouds obscured any view we would have had. The park rangers were unhelpful and refused to help us call a taxi to come "rescue" us from the volcano.

Quality of Experience
Guides, Drivers and Staff
The guide was not looking out for our safety or comfort.
Transfer to Airport on Baltra Island - Flight back to Mainland
Transfer to Airport on Baltra Island - Flight back to Mainland
Galapagos Islands

Dario was a great guide. He was very knowledgeable and helpful throughout the entire experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Puerto Villamil

Sebastian was a great guide! Very friendly and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on May 02, 2023
Hello Lindsey!
Thank you for taking the time to share your feedback regarding your recent trip to the Galapagos. We are grateful for your commitment to sharing your experience, both positive and negative, and appreciate your time in doing so.
We are pleased to hear that overall you had a fantastic time and received good service during the planning and booking process for your family's trip. However, I am sorry to learn that your experience during the trip did not meet your expectations. We...
Read more

Hello Lindsey!
Thank you for taking the time to share your feedback regarding your recent trip to the Galapagos. We are grateful for your commitment to sharing your experience, both positive and negative, and appreciate your time in doing so.
We are pleased to hear that overall you had a fantastic time and received good service during the planning and booking process for your family's trip. However, I am sorry to learn that your experience during the trip did not meet your expectations. We understand the importance of clear communication and logistics, especially in a foreign country, and apologize for any frustration this may have caused, especially as we usually do better as you can see in the reviews. That’s why we kindly provided several compensations, from refunds and additional services through our Galapagos-based office, and put our best effort into making sure you still could enjoy a great experience.
I hope that you will consider traveling with us again in the future and give us the opportunity to provide you with an even better, more enjoyable, and hassle-free experience.
Best regards,
Alvaro

Galapagos - Enchanted Islands Done Right!!
Galapagos Islands | Feb 26 - Mar 10, 2023

John
John S.
Morristown, NJ | Reviewed on Apr 22, 2023
We are so happy we used Kim Kim in partnership with Responsible Travel to plan our school’s excursion to Ecuador. It was a pleasure working with Tammer, who oversaw our entire trip and whose attention to detail goes unmatched by any other travel company. He made sure we always had exceptional lodging, punctual private transportation, delicious meals, and the friendliest tour guides to work with our students. By the end of the trip, it was like Tammer was a true part of our Forman... Read more

We are so happy we used Kim Kim in partnership with Responsible Travel to plan our school’s excursion to Ecuador. It was a pleasure working with Tammer, who oversaw our entire trip and whose attention to detail goes unmatched by any other travel company. He made sure we always had exceptional lodging, punctual private transportation, delicious meals, and the friendliest tour guides to work with our students. By the end of the trip, it was like Tammer was a true part of our Forman family!

Our tour guide for the Galapagos Islands, Legendary Wilson, was fantastic and always went above and beyond to ensure we had the best experience while there. He taught us so much about the history of the islands and Charles Darwin, as he led us on snorkeling, hiking, and sightseeing adventures. We saw every form of wildlife we were promised!

Our tour guide in Quito, Sebastian, made Ecuadorian history and culture come alive for us as we explored the city on a walking tour, participated in an authentic cooking class, and visited el Mitad del Mundo. It is sometimes hard to keep high school students engaged, but Sebastian made it look easy with his easy nature and funny stories.

We HIGHLY recommend using Kim Kim & Responsible Travel for your next travel expedition. You will not be disappointed!

Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Apr 23, 2023
Thank you so much, John! Your review is priceless and I cannot be grateful enough for the opportunity of working with you and Brooke, and making sure this trip was perfect and left everlasting memories for each one in the group! Such a privilege! Sebastian and Wilson will be extremely happy when I convey to them your valuable feedback, they did a great job indeed. As for me, the honor of having my name printed on the back of the trip T-shirts saying 'It's Tamer Time' meant the world to me... Read more

Thank you so much, John! Your review is priceless and I cannot be grateful enough for the opportunity of working with you and Brooke, and making sure this trip was perfect and left everlasting memories for each one in the group! Such a privilege! Sebastian and Wilson will be extremely happy when I convey to them your valuable feedback, they did a great job indeed. As for me, the honor of having my name printed on the back of the trip T-shirts saying 'It's Tamer Time' meant the world to me :)
It doesn't stop here, I feel as if I'm part of the Forman family, and thus next year's trip will be spectacular in its own characteristics! And I'll see you again :)
Yours,
Tamer

Fantastic Peru
Galapagos Islands | Apr 4 - Apr 16, 2023

A
Abby S.
New Orleans, LA | Reviewed on Apr 20, 2023
Out trip to Peru was fantastic. Mathias was extremely helpful with all aspects of planning. When we were in country we got a respiratory virus and Mathias went out of his way to help us and get us home safely. We did get to enjoy a week of travel in Peru. The country is amazing. Our guide, Aldo Sanchez was marvelous. He was extremely knowledgable about the Incas and all aspects of life in Peru. He took excellent care of us and also was a tremendous support when we became ill. I would %100... Read more

Out trip to Peru was fantastic. Mathias was extremely helpful with all aspects of planning. When we were in country we got a respiratory virus and Mathias went out of his way to help us and get us home safely. We did get to enjoy a week of travel in Peru. The country is amazing. Our guide, Aldo Sanchez was marvelous. He was extremely knowledgable about the Incas and all aspects of life in Peru. He took excellent care of us and also was a tremendous support when we became ill. I would %100 recommend KimKim and Aldo for any adventure in Peru.

Hotel Reviews
Casa República
Barranco, Lima

Excellent service and a wonderful breakfast.

Authenticity & Character
Lovely inner courtyard
Location
Beautiful sunset views at the end of the street.
Staff
Wait staff at the restaurant were very accomodating
Cleanliness & Comfort
Andean Wings
Cusco

Lovely old hotel with beautiful courtyard and great bar.

Authenticity & Character
Location
Very close to the historic center of Cusco
Staff
We became ill and they went out of their way to help us.
Cleanliness & Comfort
Nice and clean
Hotel Florencio Casa Hacienda
Pisac

Lovely room. The owner made us a fire in our room in the evening and walked us to dinner. No breakfast in the morning though, since it was a holiday.

Authenticity & Character
Beautiful courtyard and authentic furniture
Location
Just off the square
Staff
Very accommodating. We used google translate to communicate.
Cleanliness & Comfort
Las Qolqas EcoResort Ollantaytambo
Ollantaytambo

Very lovely peaceful setting. The food was great. We had a wonderful welcome drink!!

Authenticity & Character
Eco lodge with luxury
Location
Just outside of town on a river. The sounds soothed us to sleep.
Staff
We met the part owner. He was very interesting and passionate about the hotel.
Cleanliness & Comfort
Taypikala Boutique Machupicchu
Machu Picchu

It was fine for the night before we went to Machu Picchu. Great location, beautiful view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Albergue Ollantaytambo Boutique Hotel
Cusco

Amazing hotel right at the train station. Large bathtub! Good food. Beautiful gardens.

Authenticity & Character
Lots of little special things like fresh flowers in the room
Location
Right at the train station
Staff
Cleanliness & Comfort
Activity Reviews
City Tour Lima
City Tour Lima
Lima

Arthuro was excellent. We ate our way through a local market. We learned so much!!!

Quality of Experience
Guides, Drivers and Staff
City Tour Cusco
City Tour Cusco
Cusco

Aldo was very knowledgable and friendly. We saw so many cool things.

Quality of Experience
Guides, Drivers and Staff
Exploring Pisac
Exploring Pisac
Pisac

Aldo was amazing. He is very knowledgeable, funny and kind. He totally made our trip!!

Quality of Experience
Food
Guinea Pig!
Guides, Drivers and Staff
Transport
Hot springs and biking
Hot springs and biking
Peru

Hot springs were very authentic. Only saw one other group of tourists while we were there. Bring a towel though! The biking was super fun. Downhill almost the whole way. The road was next to a beautiful river with waterfalls. Really got to see the countryside.

Quality of Experience
Food
Great boxed lunch. Something for everyone.
Guides, Drivers and Staff
Pietra was a fantastic guide.
Transport
Coffee and chocolate in Chichubamba - Train ride to Aguas Calientes
Coffee and chocolate in Chichubamba - Train ride to Aguas Calientes
Peru

We learned all about the process of making chocolate and coffee. It was not at a farm though.

Machu Picchu Excursion: Aguas Calientes - Machu Picchu
Machu Picchu Excursion: Aguas Calientes - Machu Picchu
Peru

Aldo was fantastic. Best guide ever. Machu Picchu was out of this world.

Quality of Experience
An amazing place with an amazing guide!
Guides, Drivers and Staff
Aldo took us to the museum which most people do not see. It was so interesting!
Transport
Ruins, Weavers & Inca Salt Factory
Ruins, Weavers & Inca Salt Factory
Ollantaytambo

Not to be missed. Who knew that is how salt was made?

Quality of Experience
Guides, Drivers and Staff
Aldo was wonderful!
Transport
Local specialist: Mathias Onisseit

Mathias for Ecuador and Peru was the best!
Galapagos Islands | Apr 4 - Apr 16, 2023

S
Steve S.
Pikesville, MD | Reviewed on Apr 17, 2023
Mathias was a joy to work with. Was flexible and helpful when we needed to make trip adjustments and was always there for us. Tour guides were great along the way. Always on time and knowledge. Made every minute of the trip memorable. Aldo Sanchez was an amazing guide from Cusco, Peru. Stayed with us for four days through the entire Sacred Valley leg of our trip. He made sure we had plenty of activities planned and had clean, safe water and food. Our Mtn Bike tour guide was also great.... Read more

Mathias was a joy to work with. Was flexible and helpful when we needed to make trip adjustments and was always there for us. Tour guides were great along the way. Always on time and knowledge. Made every minute of the trip memorable. Aldo Sanchez was an amazing guide from Cusco, Peru. Stayed with us for four days through the entire Sacred Valley leg of our trip. He made sure we had plenty of activities planned and had clean, safe water and food. Our Mtn Bike tour guide was also great. Knowledgeable and kept us from flying off the Andes on our endless descent down from 14k feet. All in all, they put together an amazing team to make sure every need was met without complaint.

Local specialist: Mathias Onisseit

Amazing family vacation to the Galápagos Islands
Galapagos Islands | Apr 2 - Apr 7, 2023

Leah
Leah T.
Portland, OR | Reviewed on Apr 13, 2023
Amazing family vacation to the Galapagos islands. From the moment I contacted KimKim and began conversing with Tammer I felt confident in my decision not to do my own bookings. During our adventure I felt we had a safety net and we’re in good hands. Tammer constantly provided us with accurate and timely details what to expect and when. The itineraries he created for us, was absolutely perfect in every way.
Without hesitation I would use this service again, and know that others would be...
Read more

Amazing family vacation to the Galapagos islands. From the moment I contacted KimKim and began conversing with Tammer I felt confident in my decision not to do my own bookings. During our adventure I felt we had a safety net and we’re in good hands. Tammer constantly provided us with accurate and timely details what to expect and when. The itineraries he created for us, was absolutely perfect in every way.
Without hesitation I would use this service again, and know that others would be equally impressed with the excellent service, quality of accommodations, itinerary planning expertise and attention to every detail. Tammer nailed it for me and my family! Bravo and thank you for the wonderful memories which include our interaction along the way with Tammer!

Hotel Reviews
Wyndham Quito Airport
Quito

Perfect stop over, so close to the airport. Beautiful accommodations and food!

Authenticity & Character
Everything in one place
Location
Perfect stay at the airport
Staff
Cleanliness & Comfort
Hotel Solymar
Galápagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
SeaSide Hotel
Galapagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Apr 18, 2023
Hi Leah,
I can't tell enough how happy we are here in KimKim to know you and the family have enjoyed your trip and that everything was to your liking. I knew that this was a special reunion trip for you, and I feel honored to have been part of its planning. It is our main goal, if not the only one, to offer our travelers unique experiences and help create everlasting memories. I thank you for your kind words and testimony, it honestly means a lot to me personally.
I hope to welcome you again...
Read more

Hi Leah,
I can't tell enough how happy we are here in KimKim to know you and the family have enjoyed your trip and that everything was to your liking. I knew that this was a special reunion trip for you, and I feel honored to have been part of its planning. It is our main goal, if not the only one, to offer our travelers unique experiences and help create everlasting memories. I thank you for your kind words and testimony, it honestly means a lot to me personally.
I hope to welcome you again here in Ecuador on another occasion when you can explore other charming places this gorgeous country has to offer.
Best,
Tamer

Perfect trip to Galápagos Islands
Galapagos Islands | Apr 2 - Apr 7, 2023

Michael
Michael O.
Lansdale, PA | Reviewed on Apr 09, 2023

Our planner, Tamer, was incredible. He made sure we had everything we needed every single day of our trip. He assembled an amazing itinerary for us in The Galápagos Islands and it was exactly the right length and level for us. When unexpected things came up, Tamer was on top of it right away and helped us get from A to B with no trouble at all. I highly recommend this travel agency, ask for Tamer by name if you're going to Ecuador.

Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Apr 10, 2023
Hi Michael! Thanks so much for your review and your kind words :) It fills our hearts here at KimKim with absolute joy to know that you, Leah, and Lina have had a wonderful experience in the enchanted Galapagos islands! Although short, I am so happy we made the most of it and provided you with some charming spots and activities in Santa Cruz and San Cristobal! Even when we had the inconvenience of the speedboat, this was turned into a new 'small jet' experience for Lina hahaha Ecuador has so... Read more

Hi Michael! Thanks so much for your review and your kind words :) It fills our hearts here at KimKim with absolute joy to know that you, Leah, and Lina have had a wonderful experience in the enchanted Galapagos islands! Although short, I am so happy we made the most of it and provided you with some charming spots and activities in Santa Cruz and San Cristobal! Even when we had the inconvenience of the speedboat, this was turned into a new 'small jet' experience for Lina hahaha Ecuador has so much more to offer, and I hope we can welcome you here again in this gorgeous country.
Many thanks again, Michael :)
Yours,
Tamer

Amazing trip without having to think about a thing!
Galapagos Islands | Mar 17 - Mar 27, 2023

Lourdes
Lourdes P.
Flagami, FL | Reviewed on Apr 02, 2023
Now I understand why they say Galapagos is the trip of a lifetime. It would be hard to go there under any circumstances and NOT have an amazing time, but arranging it through KimKim and specifically with our local expert Tamer made it a breeze. Tamer is a great listener and incredibly responsive and caring. He worked with me to ensure this trip for myself, my teenage daughter, and my elderly aunt with some health issues would be incredible for each of us, all the way down to the itinerary... Read more

Now I understand why they say Galapagos is the trip of a lifetime. It would be hard to go there under any circumstances and NOT have an amazing time, but arranging it through KimKim and specifically with our local expert Tamer made it a breeze. Tamer is a great listener and incredibly responsive and caring. He worked with me to ensure this trip for myself, my teenage daughter, and my elderly aunt with some health issues would be incredible for each of us, all the way down to the itinerary that would include seeing specific animals, making sure the ship's crew was aware of my aunt's food allergy, and having wetsuits reserved in case the water temp for snorkeling wasn't comfortable. Here's why I'll happily book through KimKim again in the future: 1. They arrange exactly the trip I want without my having to spend any time researching, 2. I don't have to think about a thing from start to finish, because transfers, accomodations, and tours are all arranged, 3. As a woman traveling with her daughter, I feel safe knowing drivers, guides, etc. are vetted, and 4. I get all that for a few hundred dollars more than if I planned the trip myself. What's not to love?

Hotel Reviews
Patio Andaluz
Quito

Loved staying here. Very charming hotel conveniently located in the colonial heart of the city, and the staff couldn't have been more pleasant and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean and comfortable, but there's no elevator, the hotel has multiple floors, and our room had two levels. Not an issue for us, but something to note for anyone with accessibility issues or for whom altitude sickness (Quito is way up there!) could be a problem.
Hotel Solymar
Galápagos

Wonderful view, great location, clean room, friendly staff, very good buffet breakfast.

Authenticity & Character
Simple, authentic, and right next to the water, which was nice, but also in need of updating
Location
Walking distance to Darwin Center, dock, plenty of places to eat, etc.
Staff
Super friendly and helpful but could have been more informed on specifics tourists would need (Darwin center hours, boat schedules, etc.)
Cleanliness & Comfort
Cleanliness was fine. Mattresses are HARD. I like them that way and am not picky, so the fact that I noticed is telling. There was also an issue with the water boiler, and we didn't have hot water for two days. There was no attempt to so much as communicate about the problem (I got the details when I asked the front desk about it), much less compensate us for it, or at the very least apologize.
M/C Millennium
Ecuadors, Galágados, Peru

This was the perfect size boat from which to explore the Galapagos, and the staff was fantastic. Food left a lot to be desired. "Premium" classification I guess is because there is hot water, private bathrooms... ? Not a lot felt premium about it, but that didn't detract from the experience, which the staff made incredible.

Authenticity & Character
The staff provided this
Location
Access to numerous islands, and our entire group was able to disembark from just two dingys
Staff
Helpful, friendly, genuine, entertaining
Cleanliness & Comfort
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Apr 02, 2023
Hi Lourdes,
We can't be grateful enough for your review and kind words, it really helps our future travelers know more about the level of services we offer here at KimKim, and for that, I am very thankful.
It was a great honor being able to meet you and Gaby in person and share a cup of coffee with you- Sebastian says hi by the way :) I am extremely happy that you've enjoyed your trip with us, especially the Galapagos cruise portion which was the highlight of this tour :) I'm sorry though for...
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Hi Lourdes,
We can't be grateful enough for your review and kind words, it really helps our future travelers know more about the level of services we offer here at KimKim, and for that, I am very thankful.
It was a great honor being able to meet you and Gaby in person and share a cup of coffee with you- Sebastian says hi by the way :) I am extremely happy that you've enjoyed your trip with us, especially the Galapagos cruise portion which was the highlight of this tour :) I'm sorry though for the inconvenience that occurred at Sol Y Mar regarding the hot water, as I explained, it was a huge and unexpected plumbing problem that they faced during your stay! As for the Millennium, I'm getting to the bottom of what happened with their chef!! I'll make sure to convey your feedback to all hotels and providers, the good ones and the not-so-good ones :)
I honestly hope to see you again here in Ecuador, it still has a lot to offer!
Yours, Tamer