Kimkim Trip Reviews for Madagascar

4.5
Based on 5 ratings
Read 5 verified reviews by travelers who booked their trip to Madagascar on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Madagascar is a fascinating country, filled w...
Madagascar | Nov 5 - Nov 17, 2024

Minda
Minda H.
Maple Grove, MN | Reviewed on Nov 21, 2024
Madagascar is a fascinating country, filled with many "natural world" things to explore from lemurs and chameleons to hiking beautiful forests. It also has a rich cultural heritage which we were able to explore as well.
Our guide, Charlie was one of the best we have encountered on our many Kimkim trips. He drove us many miles on difficult roads safely, he is very knowledgeable about his country and culture and has many contacts throughout the country. He was eager to please us , and he...
Read more

Madagascar is a fascinating country, filled with many "natural world" things to explore from lemurs and chameleons to hiking beautiful forests. It also has a rich cultural heritage which we were able to explore as well.
Our guide, Charlie was one of the best we have encountered on our many Kimkim trips. He drove us many miles on difficult roads safely, he is very knowledgeable about his country and culture and has many contacts throughout the country. He was eager to please us , and he did!
Esther put together a trip that highlighted all we wanted to see and do. We are thankful for her help. As an extra bonus we were actually able to meet her in person as she was traveling in Madagascar the same time we were!

Activity Reviews
Arrival in Antananarivo & Transfer to your accommodation
Arrival in Antananarivo & Transfer to your accommodation
Antananarivo

Charlie was there waiting despite our flight being delayed 2 hours!

Quality of Experience
Guides, Drivers and Staff
Transport
Andasibe-Mantadia National Park
Andasibe-Mantadia National Park
Andasibe

Roger was an excellent guide in this park. We saw lots of lemurs! It's a busy /popular park.

Quality of Experience
Guides, Drivers and Staff
Roger the guide
Transport
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Nov 21, 2024

Dear Minda, Gary and Nate,
I am so happy you had a wonderful trip and it was really great to meet you in Madagascar!
I will also pass on your message to Charlie, he will be very pleased to hear your wonderful compliments :-)
Thank you so much for travelling with us!

A magical adventure, planned to perfection
Madagascar | Sep 11 - Sep 27, 2024

Alison
Alison R.
United Kingdom | Reviewed on Oct 11, 2024
We have recently returned from a 16 day adventure in Madagascar, booked through KimKim and planned, booked and organised through Esther in South Africa. We had an amazing time. Everything pretty much went to plan, apart from Air France losing our luggage on both our inward and outward journey and my needing a doctor after a bad reaction to malaria tablets. Esther remained in contact throughout and did an amazing job planning an unforgettable holiday for us. Everything about it was spot on... Read more

We have recently returned from a 16 day adventure in Madagascar, booked through KimKim and planned, booked and organised through Esther in South Africa.

We had an amazing time. Everything pretty much went to plan, apart from Air France losing our luggage on both our inward and outward journey and my needing a doctor after a bad reaction to malaria tablets. Esther remained in contact throughout and did an amazing job planning an unforgettable holiday for us. Everything about it was spot on and special occasions were made very special.
Our in-country driver and guide, Dolly, was an amazingly calm, kind, friendly and knowledgeable individual who taught us so much about the country as we travelled round. We really did enjoy his company, and his mastery of the extremely difficult roads. He always planned and timed our stops carefully (for banks, western toilets and ‘safe’ food) and discussed each day with us the evening before.
All our accommodation was fantastic. We had our favourites of course! If anything, I think some of the activities and locations were undersold, which made them all the more exciting. Camp Catta , Isalo Rock ( amazing food), and Nosy Be Hotel were our favourite places to stay.
Our main requirement was to see ring tailed lemurs, and other lemurs along the way. The different reserves (national and community) provided amazing opportunities to see different lemurs, frogs, birds, chameleons, lizards and more in different environments. All the while we seemed to secure the services of the most knowledgeable, friendly and enthusiastic local guides.
We found the Malagasy people warm and welcoming. Even those in great hardship seem to smile. However, it is a country of extreme poverty, awful roads, and chaotic traffic-filled cities so people must be prepared that everything might not go to plan.
Our trip was an unforgettable combination of impressive scenery, abundant wildlife, lovely people, great food and accommodation combined with scenes of everyday life. It was well planned and organised throughout. We would encourage everyone to take some time to chill on the coast before leaving and to enjoy the marine wildlife too
This is our second time booking through KimKim and we will certainly use them again.

Special thanks to Esther and Dolly.

Hotel Reviews
AU BOIS VERT
Antananarivo

Very close to the airport, good food and friendly staff. Lovely, secure grounds and comfortable rustic room. No mosquito net but we didn’t see any. Sun goes of the pool fairly early in the afternoon as the trees shade it .

Authenticity & Character
Interesting rustic room
Location
Close to the airport, quiet. Lovely wooded area with lots of birds
Staff
Staff were all very smiley and English wasn’t a problem
Cleanliness & Comfort
Bed was very comfy
Camp Catta

We loved this place and really weren’t expecting to from the photos! Views are fantastic. The pool is amazing. The food is good, despite the hotel being in the middle of nowhere. The room is fairly basic but has everything you need including a mosquito net. The camp is home to ring tail lemurs who happily roam around and jump up and down on your roof at 6am. I loved being able to fit and watch them for hours.

Authenticity & Character
Location, lemurs, light
Location
Tricky journey to get here in that the road to the hotel is essentially a track - takes at least an hour from the nearest awful road . Views of the chameleon mountain are superb. Great for climbers
Staff
My French!
Cleanliness & Comfort
Isalo Rock Lodge
Ranohira

Wow. Amazing view, amazing room , amazing staff and amazing food. The best food we ate anywhere- delicious and stylish presentation . Congratulations to the chefs.

Authenticity & Character
Modern luxury
Location
What views. We’d have happily stayed longer.
Staff
Always smiling
Cleanliness & Comfort
Eco Lodge Les Chambres Du Voyageur
Antsirabe

We only stayed here one night and they weren’t doing food that evening. We found the room cramped and dark, with lots of mosquitoes. I did swim in the murky pool but half expected a creature to emerge from the deep! clean and adequate gor a night in the road.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clean but cramped and dark accommodation. Lovely floral touches, nice balcony and tea and coffee facilities.
Hotel Thermal Ranomafana
Ranomafana

Lovely hotel in. spectacular and extensive grounds adjacent to the river . Modern comfortable room and en-suite. Good and well used outdoor bar area. Natural thermal spa pools are worth booking. This is a really interesting and beautiful town to wander around with an outdoor swimming pool, riverside walks etc . A great base for the national park. We also visited Setam Lodge for lunch - amazing zebu steak.

Authenticity & Character
Provide an indoor bar area
Location
Staff
My French and their smiles . Also asked not to be disturbed until 10am as I wasn’t well, but we were constantly harassed by cleaners.
Cleanliness & Comfort
Nice bed, good shower
Relais des Plateaux & Spa

Standard rooms but comfortable. Good food with availability through the day and evening - obviously popular with locals who leave their kids in the pool while they eat. Also used by airline crews. Great pool, good service - we were impressed as it had everything we needed to relax before travelling home.

Authenticity & Character
Everything goes on around the pool . Be plenty of bar and restaurant space.
Location
Close to airport
Staff
Very friendly and helpful on reception
Cleanliness & Comfort
Bakuba Lodge

We only stayed here one night and arrived mid afternoon so the sun had gone of the pool and we didn’t get to enjoy our whacky outdoor space. Accommodating staff who were very kind when I wasn’t well. Cash only for settling up for food and drinks. Amazing huge room and bathroom which was lovely, but poor sound proofing! Sadly I didn’t try the menu

Authenticity & Character
Probably deserved a 5 but we weren’t there long enough
Location
Close to airport and beach resorts
Staff
Cleanliness & Comfort
Nosy Be Hotel

Great hotel. Beautiful room, location, facilities, grounds, staff, pool, beach and bar. Only thing that stops this being a 5 is the food which we found disappointing. Breakfast was fabulous and breakfast staff lovely we found the evening menu largely disappointing and there were obvious tensions amongst the staff . We would still recommend this hotel for everything else.

Authenticity & Character
Really well laid out, comfortable and relaxed
Location
Right on the beach
Staff
Most were special, one we found to be rude to us and the staff she managed
Cleanliness & Comfort
The comfy bar sofas really made a difference!
Activity Reviews
Arrival in Antananarivo & Transfer to your accommodation
Arrival in Antananarivo & Transfer to your accommodation
Antananarivo

Air France left our luggage in Paris, and that of a number of other travellers who had originally boarded a connection in London. The flight arrived late in Madagascar so the extra hassle after a long flight was particularly unwelcome. Luckily we weren’t leaving the capital straight away but I’m sure it caused real issues for people departing early next day. We were met and transferred perfectly and our driver was very patient whist we tried to sort things out. The airport staff were also very helpful. Note: luggage not arriving on this route is not unusual . There is no Friday flight, so if you travel on a Thursday and your bags don’t arrive then they will come out on Saturday night - and if you’re not there at the airport to pick them up they are unlikely to follow you until Sunday or Monday. Transfer itself was perfect.

Quality of Experience
Guides, Drivers and Staff
Patient and helpful despite very late hour
Transport
Antsirabe City Tour
Antsirabe City Tour
Antsirabe

We chose not to do this . Spent time chilling after late night and shopping to find essentials until our luggage arrived

Quality of Experience
Guides, Drivers and Staff
Transport
Day excursion to Nosy Komba & Tanikely
Day excursion to Nosy Komba & Tanikely
Nosy Be

Great day seeing the islands. Our boat driver and guides were fantastic. Lunch was cooked for us and was one of the best meals we had all holiday. We hadn’t appreciated how much shopping was part of the experience at Nosy Komba so would probably have taken more cash with us . The shopping and stalls leading up to the nature park were colourful and interesting - but be prepared for pressure to buy. (although please do buy to support the community)The reserve was busy but our guide was knowledgeable and had a great sense of humour and the plants and creatures we saw made it really worthwhile. The black lemurs are attracted and fed with bananas to encourage them on to visitors shoulders for photos . And yes, you can expect poos! An interesting island, this contrasted well with Tanikely which we loved. Beautiful beach , snorkelling over coral, tropical fish and turtles. This is a protected island - we saw bee eaters too.

Quality of Experience
A really well planned day offering a range of experiences
Guides, Drivers and Staff
Guides were so knowledgeable and keen to talk and share that knowledge
Transport
Stargazing
Stargazing
Ranohira

We didn’t do this activity . We live in a dark sky area of the UK!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Oct 19, 2024

Hi Allison, thanks so much for your glowing review and for also reviewing the individual hotels. This is really helpful for us! Very unfortunate that you lost your luggage and were not feeling well for part of the trip, but great to hear you had a wonderful journey, apart from this :-)

A Great and Memorable Trip to Madagascar -- Thanks to Esther and Nick.
Madagascar | Aug 27 - Sep 5, 2024

Michael
Michael C.
San Jose, CA | Reviewed on Sep 15, 2024
Kudos to all involved in setting up and executing the trip plan for 8 days in Madagascar. My trip planner, Esther was outstanding. I had looked in a guide book to determine areas/things I wanted to see/do. Esther worked with "local boots on the ground" in Madagascar to determine what could be accomplished and set up a schedule. I was picked up from the airport in Madagascar's capitol by my local guide -- Nick. Nick spoke better English than me. He was a joy to spend time with. He... Read more

Kudos to all involved in setting up and executing the trip plan for 8 days in Madagascar. My trip planner, Esther was outstanding. I had looked in a guide book to determine areas/things I wanted to see/do. Esther worked with "local boots on the ground" in Madagascar to determine what could be accomplished and set up a schedule.

I was picked up from the airport in Madagascar's capitol by my local guide -- Nick. Nick spoke better English than me. He was a joy to spend time with. He was very knowledgable, easy going and knew what he was doing. It was a real pleasure to have Nick guide me around his country.

Things to keep in mind is that Madagascar is a relatively poor country with only a few paved (or sealed) roads. This can make traveling in the country a challenging and often slow journey -- but Nick had the appropriate vehicle and was an outstanding driver.

The bottom line -- Esther did a wonderful job in developing a plan to fit my needs -- Nick did a wonderful job in executing the plan and was a great guide and a pleasure to be around.

Mission Accomplished ---

Hotel Review
VOCO Hotel Rosebank
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Drive through Baobab Avenue
Drive through Baobab Avenue
Morondava
Quality of Experience
Guides, Drivers and Staff
Transport
Tsingy of Bemaraha National Park
Tsingy of Bemaraha National Park
Bekopaka
Quality of Experience
Guides, Drivers and Staff
Transport
Nocturnal Visit of Kirindy Forest
Nocturnal Visit of Kirindy Forest
Madagascar
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Sep 16, 2024

Hi Michael, wow thanks so much for your wonderful review and for sharing your stunning pictures! We are thrilled to hear you had a great trip to Madagascar.

Great trip, horrible service by KimKim
Madagascar | Aug 26 - Sep 9, 2023

M
Maia N.
Quincy, MA | Reviewed on Sep 22, 2023
The trip was great and the local guides were experienced and knowledgeable. However, when we had a problem, we called Stephanie for support 4 or so times over a two hour period, and she ignored our calls and sent WhatsApp messages saying it was not her problem. This is pretty unacceptable for someone whose entire job is to facilitate. If this is not her role, then it is not clear what service KimKim is providing apart from being a useless middle man that is taking money that would otherwise... Read more

The trip was great and the local guides were experienced and knowledgeable. However, when we had a problem, we called Stephanie for support 4 or so times over a two hour period, and she ignored our calls and sent WhatsApp messages saying it was not her problem. This is pretty unacceptable for someone whose entire job is to facilitate. If this is not her role, then it is not clear what service KimKim is providing apart from being a useless middle man that is taking money that would otherwise be going to locals.

Further, when we made it clear we were unhappy with Stephanie's handling of the situation she said she would ask KimKim customer service to reach out to us, they never did. It is unclear if Stephanie did not actually ask them or if KimKim does not care about their customers.

Overall, if this is how KimKim operates, I will not be recommending this service in the future. I will give direct contacts of my fantastic guides in Madagascar to anyone who would like to book a trip.

Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Oct 02, 2023
Dear Maia and David.

I want to express my gratitude for taking the time to write this review. I'd like to provide you with some "behind the scenes" insight to shed light on the situation.

Firstly, thank you for acknowledging that "The trip was great and the local guides were experienced and knowledgeable." We take pride in partnering with exceptional local providers, and I'm delighted to hear that, overall, we crafted an excellent trip for you.

We understand that challenges arose on the...
Read more

Dear Maia and David.

I want to express my gratitude for taking the time to write this review. I'd like to provide you with some "behind the scenes" insight to shed light on the situation.

Firstly, thank you for acknowledging that "The trip was great and the local guides were experienced and knowledgeable." We take pride in partnering with exceptional local providers, and I'm delighted to hear that, overall, we crafted an excellent trip for you.

We understand that challenges arose on the morning of August 29th, 2023, at around 9:00 AM when we informed you of the boat transfer cancellation due to adverse weather conditions. We immediately began working on an alternative plan, considering Sainte Marie as an option. However, logistical constraints, including limited flight availability, complicated matters. During this period, you expressed your preference for Nosy Be, and although we had initially suggested Sainte Marie, we proceeded with your choice.

Subsequently, we had to secure flights and sent you a payment link. Unfortunately, internet connectivity posed challenges, making it difficult to process the payment. As a workaround, we proposed that our guide, Nomena from Sense of oceans, make the payment on your behalf, with the intention that you could reimburse Nomena in cash, although this was not the ideal arrangement.

At 10:13 AM, we reached out to KimKim and explained their service fee policy for transactions conducted on the platform, including covering credit card fees. We also suggested that you contact your travel insurance company to inquire about potential coverage for events cancelled due to adverse weather. This could potentially include reimbursement for service fees.

On the same day, August 29th, we informed KimKim customer support that you wished to speak with them. We received the response that "customer support will reach out to them when they come online." While I'm uncertain if they contacted you, we did formally request their assistance in reaching out to you via written communication.

Throughout this process, there was extensive back-and-forth communication, searching for suitable flights, liaising with KimKim, and exploring alternative solutions. All of these efforts were aimed at swiftly resolving the challenges you faced, ensuring you could continue to enjoy your holiday. I apologize if you felt your concerns were not taken seriously; we were wholeheartedly dedicated to finding suitable solutions within a tight timeframe.

Your feedback is greatly appreciated, and we are committed to enhancing our communication, making it more informative and robust in the future.

Thank you for your understanding.

Warm regards,
Stephanie

A long safari made pleasant by meticulous planning
Madagascar | Jul 3 - Aug 2, 2022

Shirish
Shirish P.
Rochester, NY | Reviewed on Aug 23, 2022

Lucy was meticulous in organizing our trip. She happily juggled things around as our preferences . She was available whenever we ran into a glitch (of which there were not many) but her timely interventions were reassuring. All the places of accommodation that she chose were unique and comfortable. Perhaps, one day I will do a tour of boutique hotels of southern Africa!
Five star sites/experiences: Robben island, Penguin Colony, Sandwich harbor, Ongava Lodge, Helicopter ride over and into Okavango. Mbangula Lungile, the guide who took us around Soweto.

Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Aug 24, 2022

Hi Shirish
Thank you for your review. I am so pleased you had a wonderful journey exploring so many of our African Countries! We look forward to planning your next trip, as we sure do have so many beautiful boutique hotel and lodges, each offering unique and experiential offerings. Till then please take care.
Many thanks
Lucy