Kimkim Trip Reviews for Peru

While Carla was great planning the trip, our guide, Rolfi, left much to be desired. Rolfi was rude, uninformed, unpleasant, unhelpful and unprofessional.

He was late picking us up by almost 20 minutes. When he finally arrived, he muttered something like the flight was early (by 10 minutes), it's only 10 minutes you had to wait. No apologies. Nothing. At lunch, Rolfi insisted that we order the baked Guinea Pig (which was very expensive) and reminded us that our drinks were on our own but failed to mention that his drink was on us too. We also had to pay for a side order of corn, which he put it on his bill and asked me to add it to my payment (which I corrected). Rolfi is also inaccurate in his account of local history, i.e., that the Inca towns and Machu Picchu were built several thousand years before Christ. When asked how far is Peru from the equator, he replied 6000 miles. Rofi also took us into a village shop, gave a short talk on everyday life and then told us to either buy something or leave a tip. Rolfi also asked a young boy to sing for us and then told us to give him money, which I find totally inappropriate and offensive. Rolfi gets irritated if he had to repeat something and like to test us to see if we remembered his lectures.

We wanted to get into Machu Picchu as early as possible and Rolfi agreed that earlier time is better, so we made arrangement to meet at 5 a.m. to catch the 5:30 bus in order to enter the park when it opens at 6 a.m. Rolfi failed to inform us that our tickets for entering Machu Picchu is for 8 a.m. After failing to persuade the park officials to make an exception for us, he then blamed the problem on us because we wanted to be at the park early. We had to wait over 90 minutes before we were allowed to enter. Again, no apologies, nothing. We incurred $21.49 for coffee and tea while we waited.

Rolfi told us that we are limited to 3 hours in Machu Picchu and we felt rushed through the park. And to fill the 3 hours, we came to the end and sat around and waited to fill the time. We then had to wait an hour before a terrible buffet lunch was ready, and another 90 minutes before going to the train station for the 2:30 train. The entire day was very poorly planned even if the park admission time fiasco had not occurred.

Our trip to Peru was exactly how we wanted it. Kristy was amazing, easy to reach. She was always checking on us to make sure we were fine. The trip was well planned and well organized. We visited the places we wanted and the excursions were perfect and beautiful to experience. The locals are so friendly, warm. and loving. Peru is a place we would definitely recommend, book your trip with Kimkim.

Peru is much more than anyone could expect for their first visit there. Is the first country in years for which I can definitely say that I will return. There are so many things to see, so much diversity and wonders to discover.
For the guides, I will mention only the one that from my opinion was the best prepared, and that is Julio Cesar, yes :) like the roman emperor. He has provided a lot of useful informations and was connected in a natural and sincere way. All the guides were polite and willing to help with anything, but Julio seemed less commercial than all :).
Thanks to Anne, Julio and to everybody that contribute to a memorable experience in Peru.

Due to craziness at work, I had zero bandwidth to pull together any of the details for our trip to Peru. Thankfully, Jesus of Peruvian Soul took care of everything. He put together a lovely itinerary for me and my 9 year old that balanced our respective needs, helped us connect with the history and beauty of the Andes, and allowed us to explore the natural wonders of the Amazon. He arranged all of our hotels, site tickets, and in-country flights. Every detail was well-communicated. Transfers were seamless. And the little extras were much appreciated. For example, during our last day in the jungle, I realized that I would need to figure out a way to make productive use of a 6 hour layover in Lima the next day to get fresh clothes and a hot shower. Jesus found a hotel near the airport that provided these services at a very reasonable cost. Thank you, Jesus, for an amazing adventure!

First, I want to say our trip was awesome! Using Kim Kim for our travel earlier this month, is one of the wisest things we’ve ever done with travel. They took care of all the details flawlessly and even some that we hadn’t even contemplated. Kristy, our travel assistant was wonderful in planning details to match our travel interests. Our trip started out as a suggested itinerary and she helped us tweak it to fit our needs and interests. The time of year that we traveled, played well as a less crowded, off-season travel time. Our local guide at Machu Picchu was named Luis. He was exceptional! He knew the answer to all our questions, provided us space to enjoy the experience, and was fun to be with. Another great arrangement by Kim Kim.🙂 We encountered a small change in our travel plans and received a small cash refund, before we even left Peru! We couldn’t have asked for a better planned vacation to Peru. Next year, we’ll see what Kim Kim can do for us again.

Everything was great!!

All arrangements was very good
Great guides both place
All other staff van driver
Host wear very nice
Over all all your staff or subcontractors very helpfully people we knowledgeable
Very friendly and helpful

Great job by all but best from Emilia for Machu Pichu Least impress with service provided for Rainbow
Overall great experience

My husband and I just returned from a lifetime trip to Peru where we both celebrated our birthdays! Everything went beautifully and according to plans. The service offered by Kim Kim and Peruvian Soul exceeded all our expectations, mostly regarding our three main contacts: Anne (Local Contact), Cesar (Guide) and Roberto (Driver).

Anne who was involved in the full logistics and planning was excellent since her very first contact with us, always very friendly, very helpful, very responsive, and very patient...she ensured that every detail of our trip went spectacular, THANK YOU Anne!! Cesar, our very friendly and knowledgeable guide provided us every possible detail to make each experience memorable, including his help taking beautiful pictures for us. Roberto, our driver, in addition to being responsible for safely driving us to every destination, provided us a peek inside the quechuan traditions and practices through his marvelous stories. He even had the very special detail of sharing with us a quechuan tradition the day of our birthday! THANK YOU Cesar and Roberto, our two new peruvian friends!

Finally, we want to thank Peruvian Soul for the delicious chocolates left for us at our last hotel room, it was a beautiful birthday surprise!

It was our very first experience booking a trip through Kim Kim and we had an EXCELLENT EXPERIENCE! We would DEFINITELY recommend Kim Kim and will DEFINITELY book through Kim Kim again. Thank you Kim Kim for making our birthday trip to Peru such a memorable life experience!

Many thanks to kimkim and Peruvian Soul for making our vacation a trip of a lifetime!

From the minute Carlos picked us up at the airport, he was friendly and welcoming which was a perfect start to our trip. Our lunch at Maido to celebrate my husband's 50th birthday was fun and delicious. Then, we learned so much from Diego about the history and politics of Peru during our drive to Pisco to see the Nazca Lines. The Nazca Lines flyover was fascinating and memorable, although a little more adventurous than I anticipated (still super glad I did it though). During the ride back to Lima, Diego heard us talking about how we were interested in seeing the Barranco neighborhood, so he took us on an impromptu and walking tour there.

But the person who made our trip absolutely over the top perfect was Julio Caesar. He is so kind, knowledgeable, and just an absolutely wonderful human being. We loved the women's textile collective, the salt mines in Maras, the circular terraces in Moray, Ollantaytambo Fortress, the Andean Pacamana lunch, and the outdoor market in Cusco. But the absolutely best part of our trip was the day we went to Machu Picchu. It was beautiful, spiritual, and life-changing.

Thank you again kimkim - we are already talking about where to go on our summer vacation and we wouldn't dream of planning it without you!

I really enjoyed this trip. In general it was organized very well. Hotel during sacret Valley tour can be better.

I had a wonderful trip in Peru. Everything was very well planned and executed. The accommodation and transport was good.
I would highly recommend this adventure.

Steve and Katy at Kim Kim made the planning for our first trip to South America incredibly easy. They sorted out everything for our 8 day trip - hotels, transfers (planes, trains and buses), entrance tickets to all the sites and most meals. We saw most of what there was to see in the Rainforest with our guide Yuri, who was amazing with a machete! Aldo took us around Cusco, the Sacred Valley, Moray and Machu Picchu; sharing with us interesting history about the Incas. He even climbed Huayna Picchu with us.

Thank you all for making our trip so memorable!

Sent from my iPad

I can definitely recommend the trip that was organised for me by Clara (and others).

- All communication was prompt and easy.
- Every single transfer/pick up was bang on time. This I thought very impressive given I had so many of them! Not once was I left waiting at all. That is obviously comforting when you are travelling alone.
- The itinerary was very well spaced out, not too much, not too little. It was nice to have a little bit of down time, especially in the Sol y Luna Hotel which was absolutely magnificent.
- All of the hotels that were booked for me were excellent.
- All of the tour guides were great company in their own unique way. All really friendly and knowledgeable.

Tips for improvement.

I can only think of two tips whereby the trip could be made even better. Hopefully these tips will benefit future travellers.

- I was booked on a horse riding activity ( I am a novice). The guides were fantastic, the horses were fantastic and the scenery was just incredible. My tip here however is that a novice such as me would be better served riding for say 2 hours/half a day. The ride I was on was an all day affair and the terrain very challenging. The guides conceded that the difficulty level was high. Having checked my iPhone, I believe I clocked up something like 28km's! It was an awesome experience without question, it just needed to better reflect my ability level.
- This tip relates to the amount of time spent in Machu Picchu town (Aguas Calientes). I saw Machu Picchu itself in the morning (absolutely fantastic) leaving me the afternoon to explore the town in the afternoon and evening. I wasn't booked to leave the town until around 4.00pm the next day. If that departure can be moved forward in the day, you would get to enjoy more of Cusco (I arrived at approximately 8.00pm that night).

Many thanks once again to Clara and the entire team. I would absolutely recommend this company.

Excellent experience overall! Everyone involved was great, from initiating the planning process with Clara to working through problems with Paul.

All of our guides were top notch and very knowledgeable. Everyone was prompt and went above and beyond our expectations to ensure we had a great trip. Would definitely recommend KimKim to anyone wishing to travel without the stress of planning.

Our trip to Peru is one of our top 5 trips ever taken (and we have done a lot of traveling). In large part the reason this trip was so good is because of the excellent itinerary, seamless transitions and transportation to each of our destinations, and wonderful accommodations. We started our trip in Lima - we arrived in the morning after an evening flight from the states. We were picked up from the airport and taken to our hotel. From there we were on our own to explore the city which was easy to do. We stayed in the Miraflores neighborhood and explored that region on foot. We took a taxi to the historical part of the city. Taxis were easy to hail. On day 2 we flew from Lima to Puerto Maldonado where we explored the Amazon basin. We were met at the airport by our hotel greeting party and were taken by boat to our lodge - Inkaterra. Here we stayed in delightful cabins equipped with hamocks (as well as beds of course) where we could lay down and relax and watch the river flow by. From the hotel we were able to do several excursions led by our excellent guide, Michel. We saw all kinds of rainforest flora and fauna, walked across rope bridges in the rainforest canopy and learned about the food and medicinal gifts of the rainforest. We spent about 2 full days in the rainforest and one more would have been good but we were on a tight 9 day schedule. From the rainforest we headed to the mountains. We landed in Cuzco and then were taken down to our hotel in Urumbamba - lower elevation to help with adjusting to the altitude. The whole family took Diamox before getting to Cuzco and we all avoided altitude sickness. We stayed in a fabulous hotel called Sol y Luna. On our second day in the sacred valley we took part in the Llama pack project. This involved trekking and herding llamas up the side of a mountain. After a breathless but beautiful hike, we stopped for lunch with the llamas which was delightful and then trekked back down the mountain. This experience was incredible and I would highly recommend it to any travelers to the Sacred Valley. The local llama herders who were with us have some llama/alpaca wool souvenirs to sell. If you are interested, make sure you have plenty of cash for the larger items (the prices are a bit high). The next day was spent exploring the other wonders of the sacred valley to include Inka farming site at Moray and the salt flats of Maras. Our guide Danny did a fantastic job teaching us the history of the Inkas as well as modern Peruvian culture. From the sacred valley we took the trip to Machu Picchu. The train ride to Ollantaytambo was very scenic and a small snack and drink were served. After a night in the hotel we boarded a bus and headed up the death defying road to Machu Picchu. Machu Picchu itself is indescribable and even more beautiful than pictures suggest. Danny again served as our guide through the site and let us take our time to take it all in all the while explaining to us one of the most amazing and mysterious civilizations of the world - the Inkas. That afternoon we made the trek back to Cuzco and spent the last day of our trip exploring this beautiful and culturally enchanting city. We were sad to leave this amazing country. All ground transportation was planned by Jesus. I bought the intra-country airline tickets (cheap) but Jesus helped me determine which flights to choose so the itinerary would work well. Reading the guide books, I found a trip to Peru intimidating but Kimkim and Peruvian Soul made it easy. The hardest part was deciding what we wanted to see - with only 9 days to see it.

This was our first time we booked an entire trip using kimkim. At first we were very skeptical of how this worked, however after reading a variety of reviews by other travelers, different travel blogs we decided to go with it. Clara helped plan a perfect Peru adventure for us. We let her know what our budget was, what kind of hotels we preferred and what kind of itinerary we wanted. In the end, she came up with a plan which worked best for us!
In terms of communication, Clara did a magnificent job. We had all the information we needed for our trip from who will be picking us up, contact numbers, what time we had to wake up for a particular activity etc. She also swiftly responded to all our questions and concerns.

I would highly recommend booking your next vacation on kimkim, let them know whatever your requirements are and you will have a wonderful experience like we did.

Trying to plan our trip to Machu Picchu and the sacred valley online was confusing and stressful but Kristy smoothed out everything for us. She arranged transportation and provided us with an extremely knowledgeable guide, David. He was widely read and taught us about so much of the history of the Inca and pre-Incan peoples of the area. Our visit to Peru was much richer than we would have had on our own. We will use the KimKim team again.

I would say that the service received by Jesús Martel was beyond great. He coordinated a fantastic itinerary for our 6-day trip to Peru. Whenever I had a question, he replied immediately. If I needed a change in the plan and no matter how many questions I had, he replied promptly. In addition, he has a pleasant, positive and upbeat outlook and I would definitely recommend him to anyone and everyone. ¡Un millón de gracias, Jesús!
One of the guides who took us to historic downtown Lima and to the horseback riding tour is named Rodrigo. He was very knowledgeable about everything and pointed out many sites and anecdotes.
Diego Zimmerman was with us all the way when we requested a change in hotel. He is also polite and easy-going when confronted with our request!
I love, love, Peruvian Soul and would recommend it to anyone and everyone. I wouldn't have known about them if it wasn't for kimkim.
Thank you all!

Our guide Gino and the driver were fabulous. Our tour was for two full days and one night with transfers to and from our cruise ship. We combined every tour the cruise ship offered, added a few stops, had a very clean comfortable private coach and paid a reasonable price. Every aspect of the tour exceeded our expectation. Great job by Kimkim arranging the tour when other companies could not. The selection of driver and guide were nothing short of outstanding. Too many attractions for me to comment on but one that stands out was the Peruvian horse show. The site for this show was beyond words. A suggestion for Clara is to always send guests to this horse farm. Gracias to all!