Bastien Desonneville

Dear Amanda & Bret,
Thanks a lot for your excellent review!
All the team is happy to read that you had a great time in France and enjoyed our activities and guides! We also really have pleasure organizing this Europe trip for you :)
Have a safe flight back! and don't hesitate to join us on your next trip to Europe!
Best
Aline & Bastien

Hi Amanda,

First, we thank you for your review and comments, it always part of the process of getting better in our services and assitance. We are sorry that you feel this way after travelling with us, we are disappointed cause when one of our traveller is not 100% satisfied it means that we've not reach reaching our ultimate goal : make travel easier for all.

Also, we are not used to this type of reviews and our reputation is talking for us. Let me please reply sincerely to your comments and bring some transparency.

Along the process we tried many times to explain you the Switzerland transportation system requirements, using tools like maps, pictures, offical website links, and we gave you all our local knowledge about our country and culture. We shared together 201 messages, 15 mails, 8 programs and had many calls to discuss and give you all details and options about your program, hotel, guide, activities and transportation or possibilities.
By phone and through our common trip chat, we always tried our best to make it understandable as possible and we were always available, responsive, flexible and kind.

At the contrary, you were not always available, responsive and focused on the informations given, and we had to make few calls to repeat the same informations. We also didn't get all your informations right in time, for exemple we received your passport and flight information 3 weeks after your booking, and it took us few month after your booking to finilize your guided days when all the informations were given and planned.
We've been providing descriptions, informations, timing, pictures, pricing, possibilities about your program and we shared informations about what to do, in which order, when and how.
Despite that, you changed your mind few times about what to include or not, despite our tips, you wanted to included extra hikes and walks, while telling us that you don't want an intense program, not listening to our recommendations to not include more sights and visits & explanations about the car regulations and train transportation. Our guide Nicole even had to get into the process few times with you by e mail in order to discuss those last minute changes.

Also, during the process, you asked for a conciergerie service for your luggage on your arrival day, from the airport to your hotel, we informed you that we were not provinding this service usually but we made research and after few days we gave you an option with a dedicated company, after being informed that they were not able to deliver your luggage the day of your arrival we discussed the possibility of a transfer to avoid carrying your lugage in the train. You declined this option saying that it was over your budget. From the beginning of your request you asked us to make this trip happens under a certain budget which we understand perfectly so at that moment we searched for a better option for you in order to make it more comfortable. We changed your timed train tickets initially planned in Day Pass for 2 days on our own fees. With this pass you were able to jump in any train in Switzerland. When we talked about it by message and by phone you were completely fine with it. On your arrival you contacted us and you mentioned your unsatisfaction having to carry your luggage with your husband which we understand perfeclty. To answer to that, we told you that we would work on a better solution for your return transfer but the next morning you asked us to organize a transfer, so we did.

Regarding the accomodation, i want to remind that we shared hotel's and room's details, pictures and informations before the trip with website link, all in the sent program. We asked you if everything was fine at yout arrival, 4 times during your trip and you never mentioned this subject.

We surely care about our traveller and clients, and we are sorry that we couldn't communicate better with you in order to avoid those small issues.

We wish you all the best for the future and your next trip!

Best

Bastien

Greetings Alexandra to you and your friends!

It's been an absolute pleasure to work with you guys! You've been amazing to us!
Thank you for choosing us! We also love our guides and partners!
I can see that the different legs of the trip pleased you a lot except the Hotel in Chablis! Unfortunetely the hotel selection there is limited! With no 4 star in the city it's difficult to have a certain quality of hotel.

I also want to say that I really enjoyed your attitude before during and after the trip!

Sincerely, do take care and stay in touch!
Bastien & the whole team at Love Europe by Serenji Travel !

Dear Carika,
Thanks a lot for your nice review!
All the team is happy to read that you had a great time in France and enjoyed our activities and guides! We also really have pleasure organizing this sister trip for you :)
Have a safe flight back in South Africa!
Best
Bastien

Thank you Tad 🫡
We are super happy that you enjoyed our guide and services.
All the best for 2024!

Greetings Regina to you and the family,
Thank you for choosing us, and for being such keen explorers. I can see that the different legs of the trip pleased you a lot. We also love our guides and partners!
I also want to say that I thoroughly enjoyed your attitude before during and after the trip! You are a real pleasure to work with as well.
sincerely, do take care and stay in touch!
Bastien & the whole team at Serenji Travel