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Olivia Luang

With more than ten years of experience in selling tour programs and hotels, I excel in crafting personalized itineraries for travelers, ensuring they receive the optimal travel plans. As a mother myself, I possess valuable insights into the intricacies of traveling with children, adept at curating experiences that keep the entire family engaged and entertained. Through open communication with travelers, I tailor travel arrangements to fulfill their desires and create unforgettable memories. I find immense joy and fulfillment in this profession, as I get to consistently deliver unforgettable experiences and leave a lasting impact on those I assist.

What places and activities do you specialize in?

"Japan. Whether your interests lie in immersing yourself in Japanese culture, exploring its stunning natural landscapes, indulging in its vibrant fashion scene, or savoring its exquisite cuisine, I am here to tailor the perfect itinerary for you. Partake in a traditional kimono tea ceremony, master the art of sushi-making, visit the enchanting Ghibli Museum with your children, see the snow monkeys bathing in hot springs in Nagano, hit the slopes for skiing in Hokkaido, or trek through the picturesque Komano region - a thrilling experience awaits."

How did you get involved in travel?

"I had the privilege of growing up in a family that valued travel as an enriching educational experience. Since the age of 7, my parents instilled in me a love for exploration by taking me to a new country every year. These adventures exposed me to diverse cities, landscapes, cultures, and cuisines, fostering a deep appreciation for the world's wonders. As I matured, my passion for exploration only grew stronger, prompting me to embark on solo journeys and trips with family and friends. Whether it was cruising the Mediterranean with my parents, enjoying a tropical getaway in the Maldives with my children, or trekking and biking through Nepal with friends, each experience felt like a unique odyssey. Every opportunity to travel is a chance to expand my horizons and gain deeper insights into the world around me."

Please share a unique travel experience you will never forget.

"The photos from each trip hold countless cherished memories, but there's one experience that stands out the most to me. It was on Katsuura Island, Japan, where I witnessed the mesmerizing sight of fishing boats returning in the morning. I indulged in the freshest salmon, enjoyed soaking in hot springs nestled within seaside caves, and marveled at the breathtaking sunset in the evening. This tranquil island, coupled with the warmth of its friendly locals, provided a sanctuary away from the chaos of city life, allowing me to rejuvenate my soul and find inner peace."

Olivia is part of the following groups: Japan Travel Agents
Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries
Honeymoon itineraries

Recent trip reviews for Olivia

We overall had a great 10 day trip in Japan. ...
Japan | Oct 18 - Oct 27, 2024

R
Rebecca C.
Milton, MA | Reviewed on Dec 01, 2024
We overall had a great 10 day trip in Japan. The locations and experiences were exactly what we were looking for, you can't go wrong with all the wonderful things to see in the country. We did have issues with our particular tour specialist. We felt that she provided a 'copy and paste' itinerary from other trip plans and was not individualized based on our questions and feedback. While planning other Kimkim trips, it was more of a back and forth looking for feedback, but any questions or... Read more

We overall had a great 10 day trip in Japan. The locations and experiences were exactly what we were looking for, you can't go wrong with all the wonderful things to see in the country. We did have issues with our particular tour specialist. We felt that she provided a 'copy and paste' itinerary from other trip plans and was not individualized based on our questions and feedback. While planning other Kimkim trips, it was more of a back and forth looking for feedback, but any questions or comments we had would automatically result in a new trip plan - there wasn't the specialized communication that I had experienced with other trip guides. I was particularly disappointed with the restaurant reservations. I asked 6 weeks in advance of our trip for recommendations and help making reservations and our guide said she would get back to us and never did. Only after prompting, she provided a list of top 10 restaurants in Tokyo - something we easily could have found ourselves. Given how packed Japan is and personal food sensitivities, finding restaurants for dinner was very frustrating and a problem that could have been avoided. I do love Kimkim and have recommended them many times, but I do say it is dependent on the knowledge and the willingness to help by your assigned guide.

Activity Reviews
Explore  Imperial Palace, Senso-ji Temple and Tokyo Tower
Explore Imperial Palace, Senso-ji Temple and Tokyo Tower
Tokyo

Our guide, Keiko, had difficulties navigating the subway - she got confused multiple times resulting in delays. She was very personable and friendly, but we didn't feel that she knew the city too well other than the major tourist areas we were visiting.

Guides, Drivers and Staff
The guide didn't seem to know how to navigate Tokyo subways well. She was informative when we asked questions, but we were expecting for her to provide more information on overall history and culture of Tokyo/Japan.
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

Zumi is a fabulous tour guide and super responsive to whatever we were interested in or any particular requests we had. We loved everything we saw this day and Zumi went out of his way to provide us an excellent experience.

Quality of Experience
Guides, Drivers and Staff
Full Day Nara City Tour, Overnight in Osaka
Full Day Nara City Tour, Overnight in Osaka
Kyoto

Leon was an incredible driver and guide. We were expecting him to just drive us around, but he walked around with us providing information and taking pictures for us. When it started to rain, he volunteered to run back to the car and come pick us up so we didn't get wet. He even brought us to an additional park that wasn't on the itinerary - he was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji and Lake Ashi Tour
Full Day Mt. Fuji and Lake Ashi Tour
Hakone

Sam was a great guide - I wish we could have started our trip with him in Tokyo. He was super informative about history, religion, and customary practices at temples. We learned so much from him at the very end of our trip that we wish we had known from the start. I do think a guide isn't really necessary for what we did on this particular day, we only really needed a driver but we were happy to spend the day with Leon nonetheless.

Guides, Drivers and Staff
Transport
Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Dec 04, 2024
Dear Rebecca, Greetings from Olivia.Thank you for sharing your feedback about your recent trip to Japan. We're delighted to hear that you enjoyed the locations and experiences during your 10-day journey. However, we sincerely apologize for the issues you encountered. It is regretful to learn that the itinerary did not fully align with your preferences or feedback. We will try our best to improve ourselves for personalized communication and appreciate your insights on this matter. We also... Read more

Dear Rebecca,

Greetings from Olivia.Thank you for sharing your feedback about your recent trip to Japan. We're delighted to hear that you enjoyed the locations and experiences during your 10-day journey. However, we sincerely apologize for the issues you encountered. It is regretful to learn that the itinerary did not fully align with your preferences or feedback. We will try our best to improve ourselves for personalized communication and appreciate your insights on this matter.

We also understand the difficulties you faced with restaurant reservation and will address this with the appropriate team members to ensure future travelers receive the dedicated assistance they deserve.

​ We truly value your recommendations and will work diligently to enhance our services based on your feedback.

Wish you and your family all the best

Warm regards from Asia,
Olivia