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Odynovo Tours Co., Ltd

We are a tour operator with a dedicated team of local specialists in Japan, South Korea, Thailand, the Philippines, and China who are enthusiastic about delivering exceptional service. Using our solid local connections and extensive knowledge of the destinations, we will help you create your dream vacation. Every year, thousands of discerning travelers work with us to customize their trips. Over 90% of them rate their experience as excellent. It's easy to see why: they get the experience created based on their interests and needs, travel without hassle as every detail is well taken care of, and return with memories that will last for a lifetime.

Odynovo Tours Co., Ltd is part of the following groups: Japan Travel Agents, Cambodia Travel Agents, China Travel Agents

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Recent Trip Reviews for Odynovo Tours Co., Ltd

It was a very well planned trip. Sandy and h...
Japan | May 10 - May 24, 2024

Al
Al B.
Los Altos, CA | Reviewed on Nov 17, 2024

It was a very well planned trip. Sandy and her team were always available to assist us during the trip. The only thing we will possibly do different will be to not carry all our luggage to Mount Koya or Koyasan.

Local specialist: Sandy Ren

My trip to Japan was awesome.
Japan | Oct 2 - Oct 22, 2024

S
Stephanie R.
Ashburn, VA | Reviewed on Nov 12, 2024
My trip to Japan was awesome. Eleanor, my representative from KimKim, worked hard to make sure that all of my wishes were included on my itinerary. I had a blast at the Sumo Wrestler stable, the hedgehog cafe, lacquer store where I was able to finish painting a design on a small tray, seeing the city of Sapporo from the top of the Olympic ski jump, and using my skills to find a particular restaurant in Sagamihara where I used to eat the most delicious gyoza many years ago. (And yes it is... Read more

My trip to Japan was awesome. Eleanor, my representative from KimKim, worked hard to make sure that all of my wishes were included on my itinerary. I had a blast at the Sumo Wrestler stable, the hedgehog cafe, lacquer store where I was able to finish painting a design on a small tray, seeing the city of Sapporo from the top of the Olympic ski jump, and using my skills to find a particular restaurant in Sagamihara where I used to eat the most delicious gyoza many years ago. (And yes it is still open after 40+ years!). All of this would not have been possible without the help of Eleanor and the private guides that I had in each city for a day. I would definitely use their services again on another trip. I do like being able to discover places on my own but having a one day guide in each city increased my confidence and gave me information that I wouldn't have known on my own.

Hotel Reviews
Royal Park Hotel Tokyo Nihonbashi
Tokyo

Super convenient location with the subway station being under the hotel. Great included breakfast buffet. Wonderful registation and concierge staff that were able to help me transfer my luggage by courier to my next location so that I could travel luggage free on public transportation. Only down side to this hotel is that they do not have self-serve guest laundry machines, but I was able to find a public pay laundromat just about one or two blocks away. Very easy to use just needed Google translate to work the machines!

Authenticity & Character
Location
Cleanliness & Comfort
Residence Hotel Takayama Station

Very interesting small hotel in Takayama. I can see how this hotel could be used as a long-stay place. The room was comfortable, nice batieGood location to food, and convenience stores. I would choose this hotel again if I ever found myself in the area. Also, the registration staff was extremely helpful with luggage service to my next location, making calls to help with the language barrier, and overall answers to my questions,

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Daiwa Roynet Hotel Kanazawa-Eki Nishiguchi
Kanazawa

Have you ever heard the saying location, location, location? Well, the saying fits this hotel. Adjacent to the bus station, and a short 5 minute walk from the train station makes it very convenient. Again, the front desk staff was very helpful and friendly. Would stay here again if in the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Marunouchi Hotel

This hotel was also in a very good location in relation to public transportation. Helpful and friendly staff, and a clean and inviting atmosphere. I would stay here again if in the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Sapporo West
Sapporo

This hotel was also in a very good location in relation to public transportation. Helpful and friendly staff, and a clean and inviting atmosphere. I would stay here again if in the area.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Tokyo

Super fun but soooo crowded. I would prefer to see it at a less crowded time.

Guides, Drivers and Staff
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Tokyo

Oh boy! I Ioved this experience! I would definitely suggest this experience if you are even just a little bit interested in sumo. I had the opportunity to watch some wrestlers show us some of their exercises and even let the participants get in the ring to try to do them with guidance. At the end of the demonstration each group participant had the oppertunity to get in the ring once again and try to out-do the pros by pushing them out of the ring. We were able to put on an informal kimono and have our pictures taken in the ring with both wrestlers. After the demonstration was done, we were invited to have a hotpot lunch made by the wrestlers in a very informal setting were we could ask questions and get the answers from the sumos. I really liked this experience. It is suitable for families with children of about 8+ years old.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Takayama City Tour
Full Day Takayama City Tour
Takayama

I had a wonderful day here with my private guide. It was during a festival that I visited and was able to try many different foods from the street venders as well as see the parade of Japanese shrines. Learned quite a bit about the history with my guide. I would definately go to visit here again if in the area. It is a breath of fresh air after spending time in the busy city of Tokyo.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kenrokuen, Kanazawa Castle & Tea Culture Tour
Full Day Kenrokuen, Kanazawa Castle & Tea Culture Tour
Kanazawa

Wow! What a beautiful area to visit. I had a great day with my private guide and learned quite a bit of new information regarding the area. I would visit this area again if in Japan.

Quality of Experience
Guides, Drivers and Staff
Transport
Sapporo City Discovery with Genghis Khan BBQ and Sapporo Beer Tasting
Sapporo City Discovery with Genghis Khan BBQ and Sapporo Beer Tasting
Sapporo

The Sapporo Brewery is a sight to behold. It is a beautiful brick building the has been well maintained and houses a museum of the beer industry in Sapporo. My guide was great at pointing out details that I would have missed in being there on my own. I didn't take advantage of the BBQ or the beer tasting, as those things don't appeal to me. Instead we ate at a smaller local restaruant and had great ramen and gyoza! If in the area I would suggest visiting the Olympic stadium, Clock Tower, and the Sapporo TV tower.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleanor Chen

Amazing China&Japan trip planned by Heidi
China | Oct 16 - Oct 31, 2024

Jon
Jon S.
Cherry Hill, NJ | Reviewed on Nov 12, 2024
My hopes for an epic trip to China and Japan were realized thanks to
蒋海丽 (Heidi). She gave me alot of her time and energy to help me plan the trip, and she was with me every step of the way during the trip.
I was a little anxious about traveling to China on my own but Heidi was a reassuring influence as I planned the trip with her through convos on KK Platform and phone calls. Typically, I would send her a lot of questions and she always answered promptly with great options and... Read more

My hopes for an epic trip to China and Japan were realized thanks to
蒋海丽 (Heidi). She gave me alot of her time and energy to help me plan the trip, and she was with me every step of the way during the trip.

I was a little anxious about traveling to China on my own but Heidi was a reassuring influence as I planned the trip with her through convos on KK Platform and phone calls. Typically, I would send her a lot of questions and she always answered promptly with great options and solutions.

The several tours arranged by Heidi were excellent, especially the tour guides. She selected great hotels for me and booked the train rides I needed to see both countries.

Halfway through trip planning, I needed to switch from another Asian country to Japan. Heidi sent me an itinerary and plan for Japan the very next day!

It is always good to balance a review like this with some positive criticism, but I have none. I am so pleased with how smoothly the trip played out, which allowed me to experience both countries to the max. Thanks again Heidi!

Activity Review
A Glimpse into China's Imperial Past: the Fobidden City
A Glimpse into China's Imperial Past: the Fobidden City
Beijing

Angela tour guide in Beijing Wu Qiong (Angela) really took care of me in my visit to Beijing. She is an outstanding tour guide, reassuring, and very fun to be with. If you like to grow and learn about the history and culture of China, Angela is like an encyclopedia. Angela led me on two unforgettable days in Beijing, which covered the Forbidden City, the Summer Palace and the Great Wall. Angela made sure to ride the gondola with me at the Great Wall, which was a scary ride for me. When not touring with her, she recommended and arranged reservations in interesting local restaurants when I was not on the tour. The time with Angela in Beijing went by way too fast. I could have spent many more days exploring the city with her and learning from her.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Nov 17, 2024
Dear Jon, Thank you so much for your kind words. I'm thrilled to hear that your trip to China and Japan exceeded your expectations. It's great to know that you felt supported and reassured throughout the planning process and during your travels. I'm especially pleased to hear that you enjoyed the tours, hotel selections, and train rides. It's wonderful that we could quickly adjust your itinerary to include Japan. Your satisfaction means the world to me, and I'm grateful to have been a part... Read more

Dear Jon,

Thank you so much for your kind words. I'm thrilled to hear that your trip to China and Japan exceeded your expectations. It's great to know that you felt supported and reassured throughout the planning process and during your travels.

I'm especially pleased to hear that you enjoyed the tours, hotel selections, and train rides. It's wonderful that we could quickly adjust your itinerary to include Japan. Your satisfaction means the world to me, and I'm grateful to have been a part of your epic adventure. If you ever need assistance with future travels, please don't hesitate to reach out. Safe travels.

Best regards,
Heidi

Amazing Japan
Japan | Oct 31 - Nov 11, 2024

Barry
Barry R.
Baton Rouge, LA | Reviewed on Nov 12, 2024

All three of our guides were very responsive, knowledgeable, and friendly. I would highly recommend them.

Local specialist: Eleanor Chen

AMAZING!!!! Jessica was amazing. She managed to understan...
South Korea | Oct 22 - Nov 4, 2024

Michelle
Michelle B.
Flagami, FL | Reviewed on Nov 08, 2024
Jessica was amazing. She managed to understand and follow up with all my requests. This was my first solo trip and I felt safe. I had wonderful guides. Mr Taylor Woo and William were amazing. Had a great vacation. Read more

Jessica was amazing. She managed to understand and follow up with all my requests. This was my first solo trip and I felt safe. I had wonderful guides. Mr Taylor Woo and William were amazing. Had a great vacation.

Hotel Reviews
Lotte City Hotel Jeju
Jeju

I wanted to share some feedback about my hotel experience, as it was unfortunately the only downside of my time in Korea. The hotel lacked room service and didn’t have an onsite restaurant, so I was left with only the convenience store onsite for meals—which wasn’t ideal, especially with the heavy rain preventing me from going out. The TV was outdated (not a smart TV, NO netflix or other apps), with only CNN available for English-speaking guests, and the staff’s limited English fluency made it difficult to get assistance. Additionally, there was a strong, overpowering smell of wood in both the hallways and the rooms, making the environment uncomfortable. I seriously considered changing hotels due to these issues.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
They took my shower cap and didn't replace it. NO hand soap. Only 2 large and medium towels. NO small, face towel.
Grand Josun Busan

Loved the location, the staff, the room and the food!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Soi Hanock Stay
Gyeongju

Very nice host and very clean! So relaxing!

Authenticity & Character
Location
Staff
There is no on-site staff. The owner of the house is pretty accessible.
Cleanliness & Comfort
The Westin Josun Seoul

This hotel is great and has an amazing location. I had 2 situations. 1) there was construction and they had to relocate me to another room. 2) In The second room the A/C was not properly working so they had to move me again. Although I had to change rooms three times, the staff was very helpful and acted quickly. They tried to make me feel comfortable and well cared for.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sightsee in Seoul: Gyeongbokgung Palace&Bukchon Hanok Village&N Seoul Tower
Sightsee in Seoul: Gyeongbokgung Palace&Bukchon Hanok Village&N Seoul Tower
Seoul

Mr. Woo was a great guide

Hwadam Botanic Garden&Gwangmyeong Cave tour
Hwadam Botanic Garden&Gwangmyeong Cave tour
Seoul

This was a group tour. They just drop you there and you walk and practically self-guide. If you want to do the Monorail you have to purchase ahead of time since it gets sold out quickly.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Petite France and Nami Island Tour (join in )
Full Day Petite France and Nami Island Tour (join in )
Seoul

Self guided. They just provide transportation.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Wang
Jessica
Jessica Wang
Local specialist in South Korea | Replied on Nov 14, 2024
Dear Michelle , Hope you are doing fantastic. Thank you so much for sharing your thoughts! We're thrilled to hear that you had an amazing experience with me, Mr. Taylor Woo, and William during your trip. Your safety and enjoyment are our top priorities. However, we're genuinely sorry to learn about the challenges you faced at Lotte City Hotel Jeju. Your feedback regarding the lack of room service, outdated amenities, and staff language barriers is invaluable, and we'll be sure to pass it... Read more

Dear Michelle ,

Hope you are doing fantastic.

Thank you so much for sharing your thoughts! We're thrilled to hear that you had an amazing experience with me, Mr. Taylor Woo, and William during your trip. Your safety and enjoyment are our top priorities.

However, we're genuinely sorry to learn about the challenges you faced at Lotte City Hotel Jeju. Your feedback regarding the lack of room service, outdated amenities, and staff language barriers is invaluable, and we'll be sure to pass it on to the hotel management for improvement. We appreciate you bringing this to our attention.

Regarding the tour experience at Hwadam Botanic Garden and Gwangmyeong Cave, we appreciate your insights about the self-guided aspect and the need to plan ahead for the Monorail. Your feedback helps us enhance the experiences we offer. We hope your future travels are filled with even more wonderful moments.

Wish you happy all the time.

Warm regards from Asia,
Jessica

A wonderful holiday!
Japan | Oct 15 - Nov 3, 2024

Trevor
Trevor J.
United Kingdom | Reviewed on Nov 07, 2024
We wanted to visit Japan, but not as part of a large group. We chose Kimkim to help us plan our trip and provide support if we needed it. The whole experience from planning, through to the trip itself, was excellent. We chose our own schedule based on the existing Kimkim packages. Our contact, Angel, arranged travel and hotels for us and advised on how sensible our chosen schedule was, suggesting changes where necessary. The hotels chosen were all lovely and the travel arrangements ran... Read more

We wanted to visit Japan, but not as part of a large group. We chose Kimkim to help us plan our trip and provide support if we needed it. The whole experience from planning, through to the trip itself, was excellent. We chose our own schedule based on the existing Kimkim packages. Our contact, Angel, arranged travel and hotels for us and advised on how sensible our chosen schedule was, suggesting changes where necessary. The hotels chosen were all lovely and the travel arrangements ran very smoothly.
Angel was always very responsive and quick to answer our questions and offer help during our trip. Nothing was too much trouble. Our four guides Kumi, Yumi, Junko and Yoshi were all great – informative, friendly and really good company.
We had hopes of what the holiday would be like before we went and it was every bit as good as we dreamt it would be. Thank you, Angel, for a memorable trip and for all your help!

Hotel Reviews
Shibuya Tokyu REI Hotel
Tokyo

A comfortable hotel in an excellent location in Shibuya

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Matsumoto Hotel Kagetsu
matsumoto

A lovely hotel. We had a Japanese style room which was was very nice. Staff were very attentive. The onsen was very pleasant and not at all busy.

Authenticity & Character
Location
Staff
Very friendly and helpful
Cleanliness & Comfort
Hotel Nikko Kanazawa
Kanazawa
Daiwa Roynet Hotel Matsuyama
Matsuyama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
kyoto
Authenticity & Character
Staff
Cleanliness & Comfort
Hakone Kowakien hotel
Hakone

A lovely hotel. The dinner was included and was excellent.

Authenticity & Character
Location
Within easy reach of the cablecar and ropeway with a free shuttle bus to the start
Staff
Cleanliness & Comfort
Shimanami PRIMEHOTEL IMABARI
Imabari
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 17, 2024

Dear Trevor,

Hope you are doing great.Thank you so much for your wonderful review. We're thrilled to hear that you had such a fantastic experience planning your trip to Japan with Kimkim. It’s great to know that I was able to assist you every step of the way and that the accommodations and travel arrangements met your expectations. We're also glad to hear that our guides made your journey even more enjoyable. We look forward to helping you plan your next adventure.

Wish you happy all the time.

Best regards from Asia,
Angel

Ada was Amazing always helping us , Making su...
Thailand | Sep 23 - Oct 6, 2024

Catherine
Catherine M.
San Jose, CA | Reviewed on Nov 05, 2024

Ada was Amazing always helping us , Making sure every excursion we had we were reminded what we needed to take , time to be picked up! It was the best experience

Local specialist: Ada Huang

We had the unfortunate experience of having o...
Japan | Oct 29 - Nov 2, 2024

K
kim C.
Denver, CO | Reviewed on Nov 05, 2024
We had the unfortunate experience of having our tour canceled the day we were leaving for our trip. In the end, in "forced" us to discover on our own. We ended up loving our time in Yamaguchi (less touristy, less populated) All train tickets were as promised. We oved our hotel in Yamaguchi. Read more

We had the unfortunate experience of having our tour canceled the day we were leaving for our trip. In the end, in "forced" us to discover on our own. We ended up loving our time in Yamaguchi (less touristy, less populated)

All train tickets were as promised.

We oved our hotel in Yamaguchi.

Hotel Reviews
Shinagawa Prince Hotel
Tokyo

Older hotel - a bit hard to find due to the tower comples

Authenticity & Character
Location
convenient to travel
Staff
Cleanliness & Comfort
bed uncomfortable
Oyado Onn Yuda Onsen

lovely place, enjoyed to public bath (after we gathered a little courage)

Authenticity & Character
We were the only Americans I think -
Location
Staff
very helpful
Cleanliness & Comfort
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 17, 2024

Dear kim,

Thank you so much for your kindl review.We're glad to hear that all train tickets were as promised and that you loved your hotel accommodations at the Oyado Onn Yuda Onsen. Enjoying the public bath is a delightful experience, and we're happy you gathered the courage to try it.

We appreciate your feedback and hope to welcome you on another trip in the future.

All the best,
Angel

Mizuho, our guide in Kyoto and Osaka was fabu...
Japan | Oct 20 - Oct 29, 2024

K
kim C.
Denver, CO | Reviewed on Nov 05, 2024
Mizuho, our guide in Kyoto and Osaka was fabulous. She was so caring, and a true ambassador for Japan. Read more

Mizuho, our guide in Kyoto and Osaka was fabulous. She was so caring, and a true ambassador for Japan.

Hotel Reviews
Hotel Groove Shinjuku
Tokyo

Room a bit small but the location was perfect. Great view of the Scramble. The Breakfast Buffet was fabulous!

Authenticity & Character
professional staff
Location
views - walkablilty
Staff
very attentive at check in
Cleanliness & Comfort
room a little small.
Cross Hotel Kyoto
Kyoto

Great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rengejo-in
koya

A real treat

Authenticity & Character
a peak into a Budhist community
Location
loved the town
Staff
Cleanliness & Comfort
The room was beautiful and serene
Osaka Excel Hotel Tokyu
Osaka

A very convenient location

Authenticity & Character
seems a bit old (I think we were in an older tower, multiple tower location was confusing.
Location
good for transportation
Staff
Cleanliness & Comfort
clean, but bed wasn't very comfortable, room quite small.
Hakone Ashinoko Hanaori
Hakone

Loved the personal hot bath.

Authenticity & Character
A true onsen.
Location
The view in the morning was breathtaking
Staff
Cleanliness & Comfort
Activity Reviews
Experience the Sumo and Sushi-making Culture of Japan
Experience the Sumo and Sushi-making Culture of Japan
Tokyo

Sumo demonstration was fun. Sumo wrestlers were great with the crowd. The sushi leaders were charming, but not sure I would recommend. l

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

nice to have guide... we would have been lost otherwise.

Quality of Experience
Guides, Drivers and Staff
good and knowledgeable - kept us on track!
Transport
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Tokyo

One of my favorite moments

Quality of Experience
Guides, Drivers and Staff
Transport
We had to take a very crowded bus with a lot of baggage on the way down.
 Kimono Tea Ceremony at Kyoto Maikoya with  Nishiki market
Kimono Tea Ceremony at Kyoto Maikoya with Nishiki market
Kyoto

Well done, something I would never do at home. They were crowded.

Quality of Experience
Guides, Drivers and Staff
The hostess of the tea was so charming.
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka

It was nice to go to areas that we would not have ventured on our own.

Quality of Experience
Guides, Drivers and Staff
Our guide - Duncan did a great job.
Full Day Kobe Hakutsuru Sake Brewery Museum and Himeji Castle Tour
Full Day Kobe Hakutsuru Sake Brewery Museum and Himeji Castle Tour
Osaka

great guide

Quality of Experience
Guides, Drivers and Staff
Transport
our guide lead us through very crowded subway rides. Added to our experience!
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

A lot of walking, but saw a lot!

Quality of Experience
Guides, Drivers and Staff
knowledgable
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 17, 2024
Dear kim, Greetings from Angel,Thank you so much for your thoughtful feedback. We're thrilled to hear that you had such a positive experience with Mizuho in Kyoto and Osaka—she truly embodies the spirit and hospitality of Japan. We appreciate your comments about Hotel Groove Shinjuku and are glad you enjoyed the fantastic location and breakfast buffet, despite the room size. It's great to know that Cross Hotel Kyoto and Osaka Excel Hotel Tokyu met your expectations for convenience and... Read more

Dear kim,

Greetings from Angel,Thank you so much for your thoughtful feedback. We're thrilled to hear that you had such a positive experience with Mizuho in Kyoto and Osaka—she truly embodies the spirit and hospitality of Japan.

We appreciate your comments about Hotel Groove Shinjuku and are glad you enjoyed the fantastic location and breakfast buffet, despite the room size. It's great to know that Cross Hotel Kyoto and Osaka Excel Hotel Tokyu met your expectations for convenience and location.

Thank you for sharing your experiences, and we hope to welcome you back in the future.

Best regards as always,
Angel

Amazing Honeymoon Experience!
Japan | Oct 12 - Nov 2, 2024

T
Thomas F.
Flagami, FL | Reviewed on Nov 03, 2024
Our three weeks in Japan were fantastic. Our local guide Shona suggested locations and activities that we would have had difficulty finding on our own but that made the trip very memorable. The accommodations she found for us, particularly the Ryokan in Kawaji Onsen, were among the best hotels we have ever stayed at and were staffed by some of the nicest people we've ever met. We felt very pampered.
Shona was always available and prompt in responding to our inquiries and issues even with the...
Read more

Our three weeks in Japan were fantastic. Our local guide Shona suggested locations and activities that we would have had difficulty finding on our own but that made the trip very memorable. The accommodations she found for us, particularly the Ryokan in Kawaji Onsen, were among the best hotels we have ever stayed at and were staffed by some of the nicest people we've ever met. We felt very pampered.
Shona was always available and prompt in responding to our inquiries and issues even with the substantial time difference between us. She would also send us our itinerary for the day on our trip itself which made things very easy.
The guides she booked for us were very friendly and shared a lot of interesting cultural knowledge about Japan with us. One of our drivers was kind enough to suggest alternative activities on a day when the weather was not cooperating with what was initially planned.
There were a couple of instances where we had a guide booked for us that felt somewhat unnecessary - like days where we went hiking and probably would have preferred to have just had a driver instead. This is also on us in that we could have communicated this preference to her a bit better.
On the whole, Shona was a great planner for our trip to Japan and we would recommend her and KimKim to other travelers in the future!

Hotel Review
Iwaiyado Jyuan Ryokan

Most friendly staff at a hotel we have ever stayed at. Our train was running late and we were worried we would miss our dinner reservation. The driver for the hotel GUESSED that we would be on the last train and was waiting there to bring us back to the hotel so we could get ready for dinner. A gesture of hospitality that I will remember forever. The onsen is also amazing, the best we visited on our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Nov 04, 2024

Hi Thomas,
Thank you for your kind feedback. You are such a considerate and independent guest, and we will work even harder to improve our service and more understanding our clients’ requests. Wishing you all the best, and thank you again for choosing KK to plan this trip for you. Looking forward to seeing you on your next journey!
Best wishes
Shona