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Odynovo Tours Co., Ltd

We are a tour operator with a dedicated team of local specialists in Japan, South Korea, Thailand, the Philippines, and China who are enthusiastic about delivering exceptional service. Using our solid local connections and extensive knowledge of the destinations, we will help you create your dream vacation. Every year, thousands of discerning travelers work with us to customize their trips. Over 90% of them rate their experience as excellent. It's easy to see why: they get the experience created based on their interests and needs, travel without hassle as every detail is well taken care of, and return with memories that will last for a lifetime.

Odynovo Tours Co., Ltd is part of the following groups: Japan Travel Agents, Cambodia Travel Agents, China Travel Agents

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Recent Trip Reviews for Odynovo Tours Co., Ltd

KimKim is fantastic for family travel!
Japan | Dec 30 - Jan 10, 2025

Anne
Anne B.
Dallas, TX | Reviewed on Jan 17, 2025
KimKim planned an incredible trip to Japan for my family. We (me, my spouse, my son (11) and daughter (8)) spent 12 days total in Tokyo, Kyoto, Osaka and Hakone. KimKim took care of all the details for us, from planning the itinerary to arranging transportation to finding lots of fun activities for my kids. The real highlight of the trip was a last-minute food tour we threw on the itinerary in Osaka. The guide was incredible and so great with the kids. We went to phenomenal little holes in... Read more

KimKim planned an incredible trip to Japan for my family. We (me, my spouse, my son (11) and daughter (8)) spent 12 days total in Tokyo, Kyoto, Osaka and Hakone. KimKim took care of all the details for us, from planning the itinerary to arranging transportation to finding lots of fun activities for my kids. The real highlight of the trip was a last-minute food tour we threw on the itinerary in Osaka. The guide was incredible and so great with the kids. We went to phenomenal little holes in the wall to try local foods, and visited interesting sites along the way. My kids, both of whom are fairly picky eaters, said the food tour was their favorite part of the trip.

Overall, just a fantastic experience. Everything worked perfectly, the KimKim team was responsive and helpful. I just can't recommend KimKim enough. I'm looking forward to the next trip I can book with them!

Hotel Reviews
karaksa hotel colors Tokyo Yaesu

Great service with fine amenities and a perfectly comfortable room. Close to Tokyo Station, the Ginza, and the Imperial Palace. Would definitely recommend, especially for family travellers on a budget.

Authenticity & Character
Fine, but nothing special
Location
Close to Tokyo Station, Ginza, etc.
Staff
Cleanliness & Comfort
Perfectly comfortable room, but almost no storage space. Definitely felt a bit cramped for 4.
MIMARU Kyoto Nishinotoin Takatsuji
Kyoto

Nice space for families, but lacked some of the fun amenities available at other Mimaru locations.

Authenticity & Character
Almost no common space, but nice enough rooms
Location
Kind of in the middle of no where. Not great dining or transportation options, but neighborhood was cute and safe.
Staff
Everyone was very friendly
Cleanliness & Comfort
MIMARU OSAKA NAMBA NORTH
osaka

Favorite hotel the family stayed in. We let the Pokemon room, and it was so cute. The decor and amenities were great, the common space was so cute and had lots of fun games for the kids, And the location was spectacular-- right in the middle of the coolest neighborhood.

Authenticity & Character
Really special theme rooms. Kids loved them.
Location
Right in the middle of the action. Loved the neighborhood.
Staff
Everyone was so kind and helpful.
Cleanliness & Comfort
Big rooms with plenty of space. Great experience.
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Jan 17, 2025

Dear Anne,

Hope you are doing great.Thank you so much for your kind words. We're thrilled to hear that you and your family had such an incredible time in Japan. It sounds like the trip was full of amazing memories, especially with the food tour in Osaka being a big hit with your kids. We're so glad to hear that the itinerary, activities, and our team’s support helped make everything go smoothly. We look forward to helping you plan your next adventure whenever you're ready.

Thanks again for choosing KimKim.

Best regards from Asia,
Sandy

10 out of 10
Japan | Jan 2 - Jan 11, 2025

L
Leanne J.
Canada | Reviewed on Jan 13, 2025

I thought the trip was fantastic! We covered so many interesting places and activities and each location was special. I learned so much about Japanese culture. The hotels were beautiful and the food was awesome. And William and Allan were so informative and helpful. Allan treated my elderly mother like a queen! It was a once in a lifetime experience.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jan 15, 2025

Hi Leanne,
Thank you for your review and all the understanding and cooperation during the trip.
All the best wishes to you and your family. Hope see your next trip.
Best wihses
Shona

Our first trip to Japan was amazing!
Japan | Jan 2 - Jan 11, 2025

Cathy
Cathy B.
Seattle, WA | Reviewed on Jan 13, 2025
Our 9 day trip to Japan was incredible! We had 5 family members in our group ranging from 13 yrs old to 86 yrs old and Shona did an incredible job planning the trip for us. Our first guide, Allan, was just the best! We were in the middle of New Year's celebrations in Tokyo and he taught us so much about the traditions of going to the shrines. Allan took us to shopping districts, museums and other great tourist spots. We walked an average of 7 km per day and Allan always made sure that my... Read more

Our 9 day trip to Japan was incredible! We had 5 family members in our group ranging from 13 yrs old to 86 yrs old and Shona did an incredible job planning the trip for us. Our first guide, Allan, was just the best! We were in the middle of New Year's celebrations in Tokyo and he taught us so much about the traditions of going to the shrines. Allan took us to shopping districts, museums and other great tourist spots. We walked an average of 7 km per day and Allan always made sure that my mother was doing okay. It rained the day we went to Mt Fuji so Allan changed the itinerary so that we still had a wonderful day. We were sad to see him go but he would always answer our texts if we had a question even though he wasn't our guide anymore. William was our next guide when we went to Kyoto and Osaka. He was also great and was so knowledgeable about every place we went to. Nara was a special place - we had fun watching how mochi was made and feeding the deer in the park. The shrines, temples and gardens were beautiful (every one was different so you didn't get tired of seeing another one). We highly recommend taking the cooking class in Tokyo, dressing up in kimonos and learning about the tea ceremony in Kyoto, going to the Samurai museum in Kyoto, going to Nara and visiting the shrines and temples in Osaka. Shopping in Tokyo and Osaka is a must. Going with kimkim as our travel coordinator was the perfect choice for us. Shona was so helpful and answered our questions promptly if a problem arose during the trip. The guides and drivers were always on time and treated us exceptionally. We would definitely recommend kimkim if you are planning a trip!

Hotel Reviews
Asakusa View Hotel Annex Rokku

Very helpful staff. Rooms were nice. Breakfast from the menu was delicious and you could also get more from the buffet. Had dinner at the hotel once and it was also very good - they have different performers during dinner and we saw a music performance. There was a beautiful lounge on the 10th floor that was open from 7 - 10 at night where you could get a hot or cold drink and try some Japanese snacks. Loved the location of this hotel as it was right along the Asakusa strip - just down the way was Don Quijote (a store that had everything and was open 24/7) and lots of places to eat. Even Lawson's (like a 7-11) had great, fresh food. There was always a gentleman standing outside helping tourists with their suitcases when their ride showed up. We left Tokyo for 5 days and were coming back so the hotel let us leave our large suitcase and had it in our room when we came back. They also let us leave all our suitcases in a secure room when we had checked out and wanted to go shopping for a couple of hours before leaving for the airport.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Kowakien Ten-yu
Hakone

Beautiful resort hotel way up in the mountains. Staff were very helpful - girls in kimonos brought luggage up to your room. Rooms were large and beautiful with an onset tub on your balcony. You can't wear a bathing suit in the public onsen so having a private one was nice. Guests walked around in the kimonos and slippers provided in your room. Musicians were performing in the lobby, special juices, sparkling wine and ice cream were offered in the evening. There's a family pool, convenience store, bar, spa in the resort and other restaurants to go to nearby. The buffet breakfast was unbelievable! So much fantastic food to try. The grounds and view were picturesque. We only got to stay there one night - would've liked to have stayed at least 2 nights.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vischio Kyoto by GRANVIA
Kyoto

This hotel was very nice. The rooms were nice and just big enough for 2 people and 2 carryons. We were too early to check in but were able to leave our suitcases in a secure room while we went to the Tea Ceremony and Samurai Museum. This hotel was located very near the train station. You could spend a whole day at the train station shopping and eating. The Samurai museum is located in a shopping district so we went back there to shop the next day. Taking a taxi or bus back to the hotel or Kyoto station was easy. The buffet breakfast was excellent with so many things to try. A robot went around for you to put dirty dishes on. The staff were very friendly, announcing your arrival at breakfast with the chef and serving staff welcoming you out loud. They had a lounge area where you could get hot or cold drinks whenever you'd like.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Candeo Hotels Osaka The Tower
Osaka

This was a beautiful hotel right in the city. The staff were very helpful as we needed their help getting our passports that we left in the Kyoto hotel - they did all the calling and arranging for us to pick them up. The rooms were beautiful (the shower/tub encased in glass weren't very private but you could make one wall opaque) and the view from the room overlooking the city was breathtaking. The breakfast buffet was good but not outstanding like some other hotels' buffets. The hotel held our suitcases after we checked out so we could shop for a couple of hours before catching the Shinkansen back to Tokyo. We took a taxi to the shopping district which cost around $15 - we thought having 5 people would make getting a taxi a problem but they let us cram 4 in the back.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day  Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Full Day Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Tokyo

Having a guide take us to the Meiji Shrine was so advantageous because it was Jan 3rd and the shrine was filled with Japanese locals who were coming to celebrate New Years. Allan taught us all the traditions and reasons for doing what the locals were doing. It was so fun to be a part of it. The Imperial Palace was beautiful - it was open to the public the day before so all the barriers were being taken down (the palace is only open to the public two times a year). We missed it, but apparently it was crazy busy! Seeing the Harajuku district was very interesting. It was very busy and not a very wide street so it was slow going. Very interesting stores, very interesting fashion and lots of fun street food.

Quality of Experience
Allan our guide
Guides, Drivers and Staff
We had Allan for 2 days and were sad to see him go. The drivers were so patient and would take us anywhere we wanted.
Transport
The drivers would text us the day before to let us know the time of pick up. They were always on time and would help us if they could (not many of them could speak English).
A Fun-Filled Cooking Class in Tokyo - Wagyu Beef and More
A Fun-Filled Cooking Class in Tokyo - Wagyu Beef and More
Tokyo

This was a really fun morning! We got dropped off in a residential area and went into an apartment building. We were a bit early but the ladies let us come in, get ready, and wait in a large dining area (the apt was renovated so that there was one big room instead of a bedroom and a living room). Two other people joined us and we got started. The first instructor had us help make broth and miso soup. Then we made side dishes like rolled egg, cucumber salad, potato salad, and a pancake for dessert. The second instructor had us make a chicken/veg stuffed lotus root and the sauce for the shabu shabu. We also learned how to make the carrot and mushroom decorative for the meat dish. Once we cooked everything and had all of the food plated on nice dishes, we got to eat our lunch! It was delicious!

Quality of Experience
Guides, Drivers and Staff
The three ladies were so organized and had the lesson down to a fine art. They kept us busy even though we didn't make everything. They would have things already prepared to keep the lesson going. The 3 hrs went by so quickly!
Transport
We had a driver and were surprised to find ourselves in a residential area. Don't know if it was easy to find if you were on your own.
Full Day Mt. Fuji with Lake Kawaguchi Cruise Tour
Full Day Mt. Fuji with Lake Kawaguchi Cruise Tour
Fujikawaguchiko

Unfortunately, this was the only rainy day of our trip and it was on our Mt Fuji day! We watched the video at the Mt Fuji information centre and got to use the virtual reality goggles to see what Mt Fuji looks like up close which was cool and informative. We still did the boat cruise but it wasn't much fun because it was so windy and rainy. Our guide Allan took us to a little village as plan B which turned out to be one of our favourite places in Japan! This village gets Mt Fuji water and as a result grows the best food around. They mill their own buckwheat and make their own soba and udon noodles - we had both for lunch and it was fantastic! We had grilled mochi and manju, hand made rice crackers and manju stuffed with a strawberry. The trout swimming in the ponds were huge and the village store had lots of local products to buy. I would ask to go to this village (don't remember the name) even if you do get to see Mt Fuji.

Quality of Experience
Mt Fuji was disappointing but going to the village made up for it
Guides, Drivers and Staff
We were so glad that Allan took us to the village - it was one of our favourite places
Transport
Our driver was happy to take us to the village. Driving up the mountain to the Hakone resort was quite the drive but Lin did a great job.
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Didn't know we were going to be put in traditional kimonos and have our hair put up for the ceremony - the guys looked great in their traditional wear as well! The staff took pics for us in the garden. It wasn't easy sitting in a kimono on our knees for an hour but we were allowed to sit any way that was comfortable. The host was very informative and took pics for us. She let us try Japanese treats and taught us the proper technique on how to make the tea. Not many liked the matcha but you only had to take four sips to complete the ceremony. Our tour guide at the Samurai Ninja museum was really good. He was easy to understand, was very informative and there were lots of artifacts to look at. We also got to try throwing ninja stars which wasn't that easy. We didn't try on the costumes at the end.

Quality of Experience
Guides, Drivers and Staff
The ladies that dressed you and did your hair were amazingly fast! You get to choose your kimono and the flowers that go in your hair.
Transport
We had a hard time finding the museum after the tea ceremony, but, just asked for help and locals were happy to send you in the right direction.
Fushimi Inari Taisha and  Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto

Both temples were beautiful and both were completely different. The Fushimi Inari Taisha has the 10,000 red gates and the Kinkakuji Temple has the most beautiful gardens and grounds. Would recommend seeing both of them.

Quality of Experience
Beautiful, iconic spots
Guides, Drivers and Staff
William was so knowledgeable about Japanese history
Transport
Our driver knew the quickest way to get in and out of the busy streets
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto

The bamboo forest was beautiful because we don't see bamboo in Canada. Don't have to spend too long here unless you want to see every shrine. It was funny how a local train would go barreling through the part of the forest every once in a while. The Tenryuji Temple had beautiful gardens even in January.

Quality of Experience
Guides, Drivers and Staff
William knew where to stop for good group photos. He was able to answer all of our questions and inform us of so much.
Transport
Full Day Nara City Tour, Overnight in Osaka
Full Day Nara City Tour, Overnight in Osaka
Kyoto

Loved Nara and seeing the bowing deer in the park. The shrine has beautiful lanterns all around. There's a store that makes the best mochi and if you're lucky you might get to see the men pounding the rice. The Temple in the park is huge but we didn't go in to see the big Buddha.

Quality of Experience
The deer were so cute - more like goats. The mochi was so tasty - should've bought more!
Guides, Drivers and Staff
William told us how to feed the deer properly so that they don't chase you.
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jan 13, 2025
Dear Cathy, Hope you are doing fantastic.Thank you so much for sharing your wonderful experience. We’re thrilled to hear that your 9-day trip to Japan was incredible. It’s great to know that Allan and William were such knowledgeable and thoughtful guides, ensuring everyone in your group had a memorable time, from New Year’s celebrations in Tokyo to the special moments in Kyoto and Osaka. We’re glad you enjoyed the diverse experiences like the cooking class, kimono dressing, tea ceremony,... Read more

Dear Cathy,

Hope you are doing fantastic.Thank you so much for sharing your wonderful experience. We’re thrilled to hear that your 9-day trip to Japan was incredible. It’s great to know that Allan and William were such knowledgeable and thoughtful guides, ensuring everyone in your group had a memorable time, from New Year’s celebrations in Tokyo to the special moments in Kyoto and Osaka.

We’re glad you enjoyed the diverse experiences like the cooking class, kimono dressing, tea ceremony, and visiting the shrines and temples. It’s also wonderful to hear that the guides and drivers provided exceptional service. It's my great pleasure to be always there to help.

Thank you for recommending KimKim, and we’re so happy we could be a part of your unforgettable journey. We’d love to help you plan your next adventure!

Best regards,
Shona

Great trip but service concerns
Japan | Dec 26 - Jan 5, 2025

J
Joanna R.
Chicago, IL | Reviewed on Jan 11, 2025
Dear Shona
Thank you so much for eliciting our feedback of our trip to Japan.
There were many amazing parts of the trip that will make it memorable for a lifetime, including the hustle and bustle of Tokyo, the history of Kyoto and visiting the Snow Monkeys in Nagano. Despite this, there were several significant areas of concern.
- All reservation information was delivered late. This resulted in our family needing to review travel plans shortly before to ensure that we would be able to arrive...
Read more

Dear Shona
Thank you so much for eliciting our feedback of our trip to Japan.
There were many amazing parts of the trip that will make it memorable for a lifetime, including the hustle and bustle of Tokyo, the history of Kyoto and visiting the Snow Monkeys in Nagano. Despite this, there were several significant areas of concern.
- All reservation information was delivered late. This resulted in our family needing to review travel plans shortly before to ensure that we would be able to arrive at the correct time.
- The transfer between Tokyo and Nagano was too brief and created intense stress of navigating the station to find the train. Additional information to preview that this would be a difficult transfer would have supported our ability to plan a head.
- The trip summary plan indicated that we would leave from Kyoto, take a train to Nagano and a bus to Hakuba allowing for the 1/2 day afternoon to ski or participate in outdoor activities. The last minute change communicated to us resulted in a train from Kyoto to Tokyo, from Tokyo to Nagano, and then a bus to Hakuba. We arrived after 5pm and were not able to participate in any activities that day, which was not the original plan and resulted in a loss of a day.
Thank you,
Joanna.

Hotel Review
evo Hotel Hakuba
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jan 17, 2025

Hi Joanna,
Thank you for your review,We will work on improving the areas you mentioned to enhance our service quality. We truly appreciate your trust and support for KK.
Best wishes
Shona

Sandy and Japan Were Terrific. KimKim Converts.
Japan | Dec 25 - Jan 7, 2025

E
Eric B.
Herndon, VA | Reviewed on Jan 08, 2025
This was our first KimKim experience. We were initially hesitant but in hindsight our concerns will unwarranted. We had a terrific nearly flawless 14-day trip to Japan, and Sandy was absolutely fantastic! The iterative process of developing an itinerary was effective and efficient. The organization and accessibility of the information, itinerary, travel, details, and logistical material was terrific. Sandy was respectful of our preferences and budget. We balanced a few private tours with... Read more

This was our first KimKim experience. We were initially hesitant but in hindsight our concerns will unwarranted. We had a terrific nearly flawless 14-day trip to Japan, and Sandy was absolutely fantastic! The iterative process of developing an itinerary was effective and efficient. The organization and accessibility of the information, itinerary, travel, details, and logistical material was terrific. Sandy was respectful of our preferences and budget. We balanced a few private tours with other days that were self guided on a couple of occasions where there was need for intervention with a hotel to straighten out something unexpected, Sandy was swift and effective. We typically plan trips ourselves, but hesitated to do so for this trip. Yes, there is a premium paid to get this type of assistance, but there was value in the additional cost and we would absolutely consider KimKim again for any travel that was beyond our comfort zone in self planning.

Activity Reviews
Ikebana, Flower Arrangement Workshop in YANAKA, Tokyo
Ikebana, Flower Arrangement Workshop in YANAKA, Tokyo
Tokyo

Terrific experience. Educational and fun! Great neighborhood for exploring as well.

Quality of Experience
Guides, Drivers and Staff
Samurai Sword Experience for Adults in Kyoto
Samurai Sword Experience for Adults in Kyoto
Kyoto

Kitschy and not at the same level as other activities. Samurai instructor was great but museum and tour were subpar.

Quality of Experience
Shirakawago Day Trip from Kanazawa (With Hida Takayama)
Shirakawago Day Trip from Kanazawa (With Hida Takayama)
Kanazawa
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Jan 13, 2025
Dear Eric, Hope you are doing great.Thank you so much for your kind words and detailed feedback. We’re thrilled to hear that your first KimKim experience was so positive. It's great to know that the iterative planning process worked well for you, and that the balance of private tours and self-guided days met your needs. I also appreciate you recognizing my quick and effective assistance with any unexpected situations. We’re delighted that you found value in the service, and we’d love to... Read more

Dear Eric,

Hope you are doing great.Thank you so much for your kind words and detailed feedback. We’re thrilled to hear that your first KimKim experience was so positive. It's great to know that the iterative planning process worked well for you, and that the balance of private tours and self-guided days met your needs. I also appreciate you recognizing my quick and effective assistance with any unexpected situations.

We’re delighted that you found value in the service, and we’d love to assist you again for any future travels beyond your comfort zone.

Thanks again for choosing KimKim, and we look forward to helping with your next adventure.

Best regards,
Sandy

The tour guides and drivers were fantastic. L...
Japan | Dec 30 - Jan 6, 2025

Ramy
Ramy M.
San Jose, CA | Reviewed on Jan 08, 2025
The tour guides and drivers were fantastic. Loved the hotels and all the excursions. Read more

The tour guides and drivers were fantastic. Loved the hotels and all the excursions.

Hotel Reviews
Cross Hotel Kyoto
Kyoto

Great location and staff. Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Candeo Hotels Osaka The Tower
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Best part of the trip by far. Very authentic and memorable experience

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day City Tour: Tokyo Skytree, TeamLab, Shibuya Crossing
Full Day City Tour: Tokyo Skytree, TeamLab, Shibuya Crossing
Tokyo
Quality of Experience
Hi
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jan 09, 2025

Hi Ramy,
Thank you sincerely for choosing KK to plan this trip and for your support and trust in our work throughout your journey. We look forward to assisting you again on your next trip!

Tokyo, Hakuba and Kyoto Family trip review.
Japan | Dec 27 - Jan 6, 2025

John
John J.
Newark, NJ | Reviewed on Jan 07, 2025
Hi - overall our experience with Kimkim and Angel was good. Im writing this more as feedback from kimkim as a service and less as a review of our trip, but there are definitely some learnings others could take from our experience. We are experienced travelers, but when we looked into Japan it was overwhelming without some local knowledge to narrow down where to stay and how to book tours. Trains were overwhelming and without your support we would not have made this trip. Hindsight being... Read more

Hi - overall our experience with Kimkim and Angel was good. Im writing this more as feedback from kimkim as a service and less as a review of our trip, but there are definitely some learnings others could take from our experience.

We are experienced travelers, but when we looked into Japan it was overwhelming without some local knowledge to narrow down where to stay and how to book tours. Trains were overwhelming and without your support we would not have made this trip.

Hindsight being 20/20 I would have done more research on accommodations up front, but was trusting the service too much. Trusting things for Tokyo and Kyoto (to some extent), but Hakuba was a total miss and i'd advise you against booking that property.

I feel like communication during the trip was OK - there was one time when we were trying to figure out a transit and a more immediate response was needed. I received phone calls from China (which i would never answer) and whatsapp messages (which I dont use). You should align on preferred communication during the trip (text messaging for me) ahead of time to avoid this confusion.

As we went through our trip it became clear that the knowledge and experience around Hakuba valley was very limited as there were some major gaps in the plan that we had to address in real time without guidance. Our accommodations in Tokyo were great, Kyoto was nice as well, but Hakuba was no where near what the other two were like. It was more like a youth hostile than a family hotel. Logistics in Hakuba were also very challenging and if we didnt figure out we needed to pre-book a bus to get out of Hakuba we could have had to spend $1000 USD on a car service (Kimkim's recommendation was to order one from Tokyo which was 5 hours away). Taxi's were not an option from Hakuba and it was impossible to travel around without a car. We received zero guidance about this and would have changed both where we stayed and how we moved around with some more local experience. I believe this all comes down to a lack of local experience and knowledge about the Hakuba valley and i would have much rather there have been transparency about this which would have caused us to plan more closely there then to rely upon the service or pull in support who had local knowledge.

Our tours in Tokyo and Kyoto were all great, we really enjoyed the guides we had on all tours and felt they did a great job. The food tour was a highlight for us.

I do feel like you could do a better job of advising on the differences between a ryokan style hotel and a regular hotel. Our Ryokan included japanese breakfast every day which we only went to once due to it being so foreign for our kids. I appreciated doing it once, but it is unfortunate we paid for it 3x. I also think I didnt fully appreciate the style difference in this type of hotel and you could likely do a little more expectation setting when people are evaluating these options.

I know there are a lot of reviews about price transparency concerns with Kimkim and I do agree this is a challenge with your platform that would likely prevent me from using it again (not an absolute statement but a feeling as of now). Seeing what the cost difference is locally vs expectations in the US I cant help but feel like we were overcharged and with no detailed breakdown how do you overcome this feeling? It could be unjustified but I have no way of knowing.

So overall this was a good experience, especially when you are traveling somewhere you have never been. If Hakuba went more smoothly our review would likely be even better.

Hotel Reviews
Asakusa View Hotel Annex Rokku

We loved this hotel and location. The breakfast was great as well as the hospitality suite at night.

Authenticity & Character
Location
Asakusa was a really cool area.
Staff
Cleanliness & Comfort
Hakuba Sun Valley Hotel Annex
Hakuba

This hotel is more like a youth hostel vs a family hotel. It was OK overall and the location was great if you wanted ski out, but with the Hakuba valley this comes with some major consequences about not being able to easily get to restaurants or town. I would stay here again with a car and if expectations were more clearly set.

Authenticity & Character
Location
Staff
the owner of the hotel was very nice and helped us get to places on 2 separate instances.
Cleanliness & Comfort
the rooms were clean and while extremely basic, they were functional
Gion Ryokan Karaku
kyoto

This was a traditional japanese style hotel - as an american it was a fun experience but definitely know what you are getting into with this style hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Comfort is more about the style of this hotel vs the actual hotel.
Activity Reviews
Kyoto Night Foodie Tour
Kyoto Night Foodie Tour
Kyoto

we loved this tour, a highlight of our trip and we wished we did one in Tokyo as well.

Quality of Experience
Food
great experience at all stops.
Guides, Drivers and Staff
Transport
was a walking tour
Tokyo Highlights Day Tour - East & West
Tokyo Highlights Day Tour - East & West
Tokyo

Great guide and tour, made getting around Tokyo easy and gave us a good layout of the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Tokyo

We had a good experience, but we didnt realize Mt Fuji was as far away as it was and that we were taking a bus there for 2.5 hours each way. We got really lucky that the weather was good but it would have been a bust if it was cloudy. We loved the temple we saw and Mt fuji was amazing but it is a lot of car time for what you do.

Quality of Experience
Guides, Drivers and Staff
Transport
Bamboo Grove and Monkey Park Tour with a Boat Ride
Bamboo Grove and Monkey Park Tour with a Boat Ride
Kyoto

This was a really fun day, lots of walking but we had a great time across the board and really appreciated how much we learned from our guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Jan 11, 2025
Dear John, Greetings from Angel.Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your feedback, as it helps us improve our services and provide better experiences for future travelers. We are glad to hear that your overall experience with Kimkim and me was positive, particularly in Tokyo and Kyoto. It’s great to know that you enjoyed the tours and the guides. We also appreciate your insights on the ryokan experience and the communication... Read more

Dear John,

Greetings from Angel.Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your feedback, as it helps us improve our services and provide better experiences for future travelers.

We are glad to hear that your overall experience with Kimkim and me was positive, particularly in Tokyo and Kyoto. It’s great to know that you enjoyed the tours and the guides. We also appreciate your insights on the ryokan experience and the communication preferences, and we will certainly take this into consideration for future travelers.

We are sorry to hear about your experience in Hakuba, and we completely understand your frustration. Hakuba is a smaller town located in Nagano, which is famous for the skiing. Our team has researched the area and we’ve successfully arranged trips for several groups to go skiing there. However, we don’t have a local office here and all private transportation must be arranged from Tokyo, which can drive up the cost. Thank you for your understanding and sorry for any inconvenience and unhappiness caused. We will be reviewing our Hakuba options and ensuring better guidance for travelers heading there in the future. In terms of communication, we will certainly take your suggestion to align on preferred contact methods ahead of time into account, to avoid any confusion during the trip.

Once again, thank you for using Kimkim with your travel plans to Japan. Kimkim is a company accredited by the Better Business Bureau with an A+ rating. On top of that, the vast majority of your money will go straight to support and grow local economies. We would love to have the opportunity to assist you again in the future.

All the best,
Angel

Amazing trip to Japan thanks to Angel
Japan | Jan 14 - Jan 21, 2024

S
SARA F.
Los Angeles, CA | Reviewed on Jan 05, 2025

Thanks to Angel, my family had the most wonderful trip to Japan. It was a 10 day whirlwind tour from the US to Tokyo to Okinawa to Osaka to Kyoto to Hiroshima and back to Tokyo and a final return to the US. Angel arranged every step (hotels, tours, trains & drivers), listening to my concerns and fixing every detail. She offered tours for our consideration. When we were on the trip, she was very responsive & helpful which we truly appreciated as we had not been to Japan before. I highly recommend her for your travel plans!

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Jan 05, 2025

Dear SARA,

Hope you have a great day and thank you so much for your kind words. I'm thrilled to hear that you and your family had such an amazing trip to Japan. It was a pleasure to help plan your whirlwind adventure and ensure every detail was taken care of. I'm glad I could be there for you during your travels, and I appreciate your recommendation. If you ever need assistance with future trips, please don't hesitate to reach out.

Yours sincere,
Angel

Terrible experience Kim Kim Japan
Japan | Dec 21 - Jan 1, 2025

Deanna
Deanna C.
Portland, OR | Reviewed on Jan 02, 2025
We have used Kim Kim several times for trips in various parts of the world. Never ever have we had such a terrible experience as we did with the Travel Agent in Japan. As a family, we look forward to our annual vacation and at every turn the Travel Agent and her choices made things harder for us. Not only did she not give us good advice But she was culturally insensitive to our religious dietary needs and other areas. Because of this experience, I don’t know if I would use this agency... Read more

We have used Kim Kim several times for trips in various parts of the world. Never ever have we had such a terrible experience as we did with the Travel Agent in Japan. As a family, we look forward to our annual vacation and at every turn the Travel Agent and her choices made things harder for us. Not only did she not give us good advice But she was culturally insensitive to our religious dietary needs and other areas.

Because of this experience, I don’t know if I would use this agency again. It was that bad and it ended up costing us more money to make changes due to the inefficiency and incompetence of the agent. I never write bad reviews, but I do want to protect other people who might book

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jan 07, 2025
Dear Deanna, Greetings from Shona.Thank you for sharing your experience.I sincerely apologize for the challenges you faced during your trip . As your local specialist ,my team and I dedicated ourselves to assisting you throughout your journey, from pre-trip to in-trip with itinerary adjustments, hotel changes, and activity cancellations, ensuring your needs were met. However it seems that we fell short of your expectations, and for that, we are truly sorry. Everyone's religious dietary... Read more

Dear Deanna,

Greetings from Shona.Thank you for sharing your experience.I sincerely apologize for the challenges you faced during your trip .

As your local specialist ,my team and I dedicated ourselves to assisting you throughout your journey, from pre-trip to in-trip with itinerary adjustments, hotel changes, and activity cancellations, ensuring your needs were met. However it seems that we fell short of your expectations, and for that, we are truly sorry.

Everyone's religious dietary practices deserve respect. We regret any misunderstanding and unhappiness you may have experienced.

Thank you once again for your valuable feedback. We are committed to improving our service quality and will strive to be more attentive, considerate, and sensitive in the future, ensuring a better experience for all our travelers.

We are grateful for choosing Kim Kim for your travels around the world. Wishing the very best for you and your family.

Warmest regards,
Shona

This was a trip of a lifetime, allowing us to...
Japan | Dec 10 - Dec 22, 2024

Timothy
Timothy F.
Seattle, WA | Reviewed on Dec 29, 2024
This was a trip of a lifetime, allowing us to see the most we could in the time we had. Angel did a great job of getting everything in that we wanted to see and setting up the travel between all of the locations. Yumi was a great guide in Tokyo and adjusted our itinerary on the fly to make sure we saw all of the relevant attractions. Chizuko (Chi) was great for the 3 days we spent with her. She was very informative and had specific things she showed us as we went along. All of the hotels... Read more

This was a trip of a lifetime, allowing us to see the most we could in the time we had. Angel did a great job of getting everything in that we wanted to see and setting up the travel between all of the locations. Yumi was a great guide in Tokyo and adjusted our itinerary on the fly to make sure we saw all of the relevant attractions. Chizuko (Chi) was great for the 3 days we spent with her. She was very informative and had specific things she showed us as we went along. All of the hotels where excellent, and Angel piked well for us. We had an issue with a missed train connection, due to a blockage on the track, and Ms. Heidi was quick to help and even offered to pay the difference if we got charged for a change to the next train, which we did not. This is the 3rd time we have used KimKim and will absolutely use them again!

Activity Reviews
Katana Sword Making in Kyoto
Katana Sword Making in Kyoto
Kyoto

You get to learn about the history of swords as well as how they made. You end up with your own take home knife, that you helped craft, which really brings this home.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

The Samurai Museum will seem very touristy, BUT we found ourselves referencing the information we learned the rest of the trip. You really do learn about the Samurai and the history of them in Japan. The Tea Ceremony really got you the experience of seeing it in person and the opportunity to dress for it. Strongly suggest this tour, if this is your first trip to Japan.

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Highlights Day Tour - East & West
Tokyo Highlights Day Tour - East & West
Tokyo

Our guide did a great job of showing us all of the important things to see in Tokyo. Yumi was quick to adjust our itinerary to ensure we saw some of the historical aspects of Tokyo, which where close to our hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Fushimi Inari Taisha and  Kinkakuji Temple
Half Day Fushimi Inari Taisha and Kinkakuji Temple
Kyoto

This was quit the experience, and would strongly recommend this and getting to see the culture aspects of Kyoto.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Jan 02, 2025
Dear Timothy, Hope you are doing great.Thank you so much for your wonderful feedback. We're thrilled to hear that you had a trip of a lifetime and that our team, including Yumi, Chizuko, and Ms. Heidi, helped make your experience memorable. It's fantastic to know that the itinerary adjustments and attentive service contributed to your enjoyment. We're also pleased that you found the hotels to your liking and that we could assist you swiftly during the missed train connection. Your continued... Read more

Dear Timothy,

Hope you are doing great.Thank you so much for your wonderful feedback. We're thrilled to hear that you had a trip of a lifetime and that our team, including Yumi, Chizuko, and Ms. Heidi, helped make your experience memorable. It's fantastic to know that the itinerary adjustments and attentive service contributed to your enjoyment. We're also pleased that you found the hotels to your liking and that we could assist you swiftly during the missed train connection. Your continued trust in KimKim means the world to us, and we look forward to helping you plan your next adventure.

Warm regards,
Angel