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Odynovo Tours Co., Ltd

We are a tour operator with a dedicated team of local specialists in Japan, South Korea, Thailand, the Philippines, and China who are enthusiastic about delivering exceptional service. Using our solid local connections and extensive knowledge of the destinations, we will help you create your dream vacation. Every year, thousands of discerning travelers work with us to customize their trips. Over 90% of them rate their experience as excellent. It's easy to see why: they get the experience created based on their interests and needs, travel without hassle as every detail is well taken care of, and return with memories that will last for a lifetime.

Odynovo Tours Co., Ltd is part of the following groups: Japan Travel Agents, Cambodia Travel Agents, China Travel Agents

Featured trips & expertise

Top itineraries and travel advice

Recent Trip Reviews for Odynovo Tours Co., Ltd

When your trip is different from the standard.
South Korea | Oct 17 - Nov 13, 2024

Kate
Kate S.
Denver, CO | Reviewed on Dec 15, 2024
Overall, I had a great trip. My planning was definitely a little different. As I was going to visit my cousin, plus break up my trip with popping over to Thailand for 15 days, when I first put together an idea, Kimkim said that they wouldn't be able to do it. After I contacted customer service, they quickly explained to me that they were more than happy to accommodate what I was wanting for my Korea trip. I did have a problem arise while planning and when I contacted customer service again,... Read more

Overall, I had a great trip. My planning was definitely a little different. As I was going to visit my cousin, plus break up my trip with popping over to Thailand for 15 days, when I first put together an idea, Kimkim said that they wouldn't be able to do it. After I contacted customer service, they quickly explained to me that they were more than happy to accommodate what I was wanting for my Korea trip. I did have a problem arise while planning and when I contacted customer service again, they promptly called me and told me that they would get my agent to contact me so we could get my issue resolved.

Most of my trip was self-guided, but when I went to Gyeongju, I did have a guide. William was an excellent guide and I greatly enjoyed touring with him for the few days. He was able to take me to all of the sites I was wanting to visit in and around Gyeongju. Plus he had the best recommendations for lunch spots. If one is able to get William as a tour guide, one will definitely have a great experience with a very competent guide.

Part of my trip, I researched 2 places I wanted to go: Gyeongju and Jeonju. While researching the cities, I saw the recommendations to stay at 2 different hanoks. When I was putting together my trip, I requested to stay in those hanoks and Kimkim was able to make the reservations. I definitely recommend staying at Siwoowadang. The hanok was situated within walking distance to multiple areas and the hanok village. The restaurants around Siwoowadang were fabulous and my breakfast every morning was delicious. The couple that ran the hanok were amazing hosts and I had all the comforts I needed. When in Jeonju, I definitely recommend staying at Samlockhon as it is in the heart of the hanok village and the host is quick to give you the best restaurant and cafe recommendations. Jeonju was definitely one of my favorite places to visit.

My trip planner did plan my KTX tickets at a perfect time leaving me with a perfect amount of time visit each city. I am so glad that I was able to plan my trip with Kimkim and I will use them for my next vacation planning.

Hotel Reviews
NINE TREE PREMIER HOTEL MYEONGDONG II
Seoul

Met all of my basic needs. The staff was very nice and able to help me out when problems arose. The room satisfied all of my needs. I thought the location was good for places I wanted to visit in Myeongdong.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Siwoowadang
Gyeongju

I cannot recommend this cute hanok enough while visiting Gyeongju. The couple that runs it where very accommodating and made the stay very comfortable. And breakfast every morning was delicious.

Authenticity & Character
Location
Within a decent walking distance to historical places and lots of restaurants to go to that were delicious.
Staff
The couple was so nice and very helpful. They may not have an extensive English vocabulary, but the fact they tried, or used Papago, made interacting with them a pleasant experience.
Cleanliness & Comfort
Samlockhon
jeonju

Samlockhon was a perfect hanok to visit while staying in the heart of the hanok village.

Authenticity & Character
Being able to sleep the traditional way with the heated floors made the character that much more special.
Location
Along the two main streets that make up the hanok village, Samlockhon placed you in the heart allowing for the beauty of Jeonju to shine.
Staff
My host was great at giving the best restaurant and cafe recommendations for delicious food.
Cleanliness & Comfort
Local specialist: Jessica Wang

Hilda was very knowledgeable and kind. She ha...
Thailand | Nov 22 - Dec 3, 2024

Audrea
Audrea H.
Brenham, TX | Reviewed on Dec 10, 2024
Hilda was very knowledgeable and kind. She had suggestions on places to go and things to do during our free time. Highly recommend Hilda. Read more

Hilda was very knowledgeable and kind. She had suggestions on places to go and things to do during our free time. Highly recommend Hilda.

Hotel Reviews
Sabai Sabai Chiang Mai
Chiang Mai

Hotel staff is very nice. Only complaint is the beds are very hard.

Authenticity & Character
Location
Walkable to old town
Staff
Cleanliness & Comfort
Very hard bed
Baan Samui Resort
Surat Thani

Super sweet staff always willing to help or a answer questions. Big storm broke the elevator and we were on the 3rd floor. Also, shower would go get super hot for no reason. Breakfast was great! Best breakfast during our 12 day 3 hotel trip.

Authenticity & Character
Cute garden area
Location
Close to mall, resturants and spas.
Staff
Kitchen staff was super nice
Cleanliness & Comfort
Maitria Hotel Sukhumvit 18
Bankok

Nice staff Limited choices on breakfast. Very large rooms with nice beds.

Authenticity & Character
Location
Close to the metro but not the markets.
Staff
Cleanliness & Comfort
Best rooms
Activity Reviews
Full Day Elephant Nature Park Tour (Join-in)
Full Day Elephant Nature Park Tour (Join-in)
Chiang Mai

This activity was amazing. Thor our tour guys was fun and knowledgeable. We had a small group with us and everyone was laughing and enjoying the moment. You can really tell these elephants are well cared for.

Quality of Experience
Memories for a life time.
Food
Homemade Chiang Mai thai dish was delicious.
Guides, Drivers and Staff
Funny, caring and make sure you are enjoying yourself.
Transport
Half Day Fun Cooking Experience With a Local Lanna Family
Half Day Fun Cooking Experience With a Local Lanna Family
Chiang Mai

Very welcoming! Learning a lot about the Lenna family. Participated in a spiritual giving. So much yummy food. After cooking everything the family gives you a gift and all the recipes for the dishes you made.

Quality of Experience
The Lenna family.
Guides, Drivers and Staff
Transport
Create and Release Floating Lanterns & Riverside Dinner
Create and Release Floating Lanterns & Riverside Dinner
Chiang Mai

Wasn't what I expected. We made lanterns for the water goddess at a resturants. The resturant was on the water. Food was good and it had locals and music play.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Koh Phangan Sunset Cruise by Chantara Junk (Join-in basis)
Koh Phangan Sunset Cruise by Chantara Junk (Join-in basis)
Koh Samui

Trip was canceled due to storms.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Hilda Yang
Hilda
Hilda Yang
Local specialist in Thailand | Replied on Dec 12, 2024

Dear Audrea,

Greetings from Hilda.Thank you for sharing your experiences. Happy to know that I have provided you with great suggestions for places to visit and activities to enjoy during your free time. Appreciate a lot for your recommendation.

It's wonderful to hear about your amazing and enjoyable activity with Thor, especially knowing the elephants are well cared for. Sorry for the cancellation of your sunset cruise in Koh Samui and thanks a lot for your understanding. We hope you have more opportunities for adventure in the future.

Warm regards,
Hilda

Excellent! We shopped around for our recent v...
Japan | Nov 19 - Dec 4, 2024

Tony
Tony C.
Los Angeles, CA | Reviewed on Dec 08, 2024
Excellent! We shopped around for our recent vacation to Japan and got multiple quotes from various companies. They weren’t the cheapest or the most expensive and I was actually a bit reluctant since the price was very reasonable. I have to say I was pleasantly surprised by the service and the accommodations they selected as well as the excursions selected. Angel was excellent, she listened and expertly tailored our trip to our needs. Her knowledge gave us ample time to transfer to our next... Read more

Excellent! We shopped around for our recent vacation to Japan and got multiple quotes from various companies. They weren’t the cheapest or the most expensive and I was actually a bit reluctant since the price was very reasonable. I have to say I was pleasantly surprised by the service and the accommodations they selected as well as the excursions selected. Angel was excellent, she listened and expertly tailored our trip to our needs. Her knowledge gave us ample time to transfer to our next destination and with very little effort. She was reasonably available when needed or had any questions. There was also an emergency contact to the company is anything should come up. We are definitely using them again for our next vacation. Kim Kim made our vacation amazing and stressless, as a vacation should be. Thank you KimKim and Angel for a wonderful trip.

The only cons are that the prices are not transparent nor is a breakdown given. The price was very reasonable so it didn’t matter so much. At times if you have an urgent question it may take a while to get back. They got back to us on every occasion though and answered any question we had. As first time travelers to Japan we were a bit confused with the surroundings but with a little time and effort we were able to figure it out on our own so most of the questions were just panic being in a foreign environment.

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Dec 10, 2024

Dear Tony,

Hope you are doing fantastic.Thank you so much for your detailed and thoughtful review. We're thrilled to hear that you had such a wonderful experience with Kimkim during your trip to Japan. It's great to know that I was able to tailor your itinerary to meet your needs and that you found the accommodations and excursions satisfactory. We're delighted that you felt supported throughout your journey, especially as first-time travelers. We look forward to assisting you with your next vacation and helping you create even more amazing memories.

Warm regards from Asia,
Angel

Exceptional Thailand Adventure Planned to Perfection!
Thailand | Nov 10 - Nov 18, 2024

Lisa
Lisa G.
Bethesda, MD | Reviewed on Dec 07, 2024
I recently organized a trip to Thailand through Kimkim for a group of seven travelers, and it was an unforgettable experience from start to finish! As the founder of Lesbifriends Travel, I’m always looking for reliable platforms to help me create meaningful and well-organized group trips, and Kimkim exceeded my expectations on the fourth trip we have taken with them. The itinerary was meticulously curated by Kelly who I worked with for several months. It included incredible activities that... Read more

I recently organized a trip to Thailand through Kimkim for a group of seven travelers, and it was an unforgettable experience from start to finish! As the founder of Lesbifriends Travel, I’m always looking for reliable platforms to help me create meaningful and well-organized group trips, and Kimkim exceeded my expectations on the fourth trip we have taken with them.

The itinerary was meticulously curated by Kelly who I worked with for several months. It included incredible activities that perfectly balanced adventure, culture, and relaxation. We explored the bustling streets of Bangkok, visited the awe-inspiring Grand Palace, and enjoyed a serene boat ride along the Chao Phraya River. Chiang Mai was a highlight, where we had a magical experience at an ethical elephant sanctuary and visited the vibrant Night Bazaar. The cooking class in a local Thai village was a group favorite—learning to make authentic dishes was so much fun!

Our guides were absolutely fantastic—knowledgeable, friendly, and always willing to go the extra mile to ensure we had the best experience possible. They shared fascinating insights into Thai history and culture and gave us great local tips for food and shopping.

Kimkim made the planning process so easy, and their support team was attentive and responsive throughout. Every activity was well-coordinated, and we felt completely taken care of.

This trip to Thailand was truly a transformative experience for everyone in our group, and I can’t wait to use Kimkim again for our next adventure. Highly recommend!

Activity Reviews
Dinner Cruise at Wonderful Pearl Cruise on Chao Phraya River
Dinner Cruise at Wonderful Pearl Cruise on Chao Phraya River
Bangkok

The Dinner Cruise on the Wonderful Pearl was a highlight of our trip! The views of Bangkok’s illuminated landmarks from the river were stunning, especially Wat Arun and the Grand Palace at night. The buffet featured a great variety of delicious Thai and international dishes, and the live music added to the elegant atmosphere. The service was pretty good. It was a perfect mix of relaxation and sightseeing, and our group left with unforgettable memories. Highly recommend for anyone visiting Bangkok!

Quality of Experience
Food
Guides, Drivers and Staff
The guide was not the best; could have been more engaging.
Transport
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Bangkok

The Full-Day Maeklong Railway Market and Damnoen Saduak Floating Market tour was an unforgettable journey into Thailand’s vibrant market culture. Watching the train pass through the Maeklong Railway Market was such a thrilling and unique experience! The floating market was equally captivating—gliding through the canals, shopping from boats, and tasting delicious local snacks was so much fun. Our guide made the experience even better with insightful stories and tips. This tour was a perfect mix of adventure and culture, and it’s a must for anyone visiting Bangkok!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Khantoke Traditional Northern Thai Dinner
Khantoke Traditional Northern Thai Dinner
Chiang Mai

The Khantoke Traditional Northern Thai Dinner was a delightful way to immerse ourselves in the rich culture of Chiang Mai. The food was flavorful, showcasing authentic Northern Thai dishes, and the traditional dance performances were mesmerizing. The setting was beautiful, with a cozy, communal atmosphere. However, the service felt a bit rushed at times, and it was hard to hear the explanations of the performances from our table. Overall, it was a memorable experience with great food and entertainment, but a few small adjustments could make it even better.

Quality of Experience
Guides, Drivers and Staff
Transport
Create and Release Floating Lanterns & Riverside Dinner
Create and Release Floating Lanterns & Riverside Dinner
Chiang Mai

The Create and Release Floating Lanterns & Riverside Dinner was a beautiful and serene experience. Releasing the lanterns into the night sky was magical and felt so special—it was definitely a highlight of the evening. The riverside setting for dinner was lovely, and the food was delicious. However, the activity felt a bit rushed, and there was some confusion during the setup for the lantern release, which took away from the otherwise peaceful atmosphere. With better organization and more attention to detail, this could easily be a standout experience. Overall, it was enjoyable but left room for improvement.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day Bangkok City Tour with Canal tour
Full day Bangkok City Tour with Canal tour
Bangkok

The Full-Day Bangkok City Tour with Canal Tour was an incredible experience that truly showcased the city’s vibrant history and culture. We started the day exploring iconic landmarks like the Grand Palace and Wat Phra Kaew, both absolutely breathtaking. The highlight was the serene canal tour, offering a unique perspective of local life along the waterways. Our guide was fantastic—knowledgeable, engaging, and attentive to every detail. The day was perfectly paced, with plenty of time to soak in each site. It’s a must-do activity for anyone looking to fully immerse themselves in Bangkok!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day with visiting local school  & paper umbrella painting
Full day with visiting local school & paper umbrella painting
Chiang Mai

The Full Day Tour visiting a local school and paper umbrella painting was the absolute highlight of our trip! This experience offered such a meaningful connection to the local community. Visiting the school and interacting with the children was heartwarming—our group loved learning about their daily routines and sharing smiles and stories. The paper umbrella painting workshop was pure magic. Tapping into our creativity, we painted beautiful designs under the guidance of talented local artisans. It was both relaxing and inspiring, and everyone walked away with a one-of-a-kind souvenir to cherish. Our guide was exceptional, seamlessly blending cultural insights with engaging activities. This tour was more than just sightseeing—it was a hands-on, heart-filled day that left a lasting impression on all of us. Highly, highly recommend for anyone looking to dive deeper into the heart of Chiang Mai!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Dec 11, 2024
Dear Lisa, Hope you are doing great.Thank you for sharing your wonderful experience with us. I'm glad to hear that the itinerary met all your expectations and that you had such enriching experiences, like visiting the Grand Palace and the ethical elephant sanctuary in Chiang Mai.
It's great to know that your guides played such a pivotal role in making the trip memorable with their knowledge and local insights. It really makes a difference when you have passionate guides who go the extra...
Read more

Dear Lisa,

Hope you are doing great.Thank you for sharing your wonderful experience with us. I'm glad to hear that the itinerary met all your expectations and that you had such enriching experiences, like visiting the Grand Palace and the ethical elephant sanctuary in Chiang Mai.
It's great to know that your guides played such a pivotal role in making the trip memorable with their knowledge and local insights. It really makes a difference when you have passionate guides who go the extra mile.
I appreciate your recommendation. Looking forward to your next trip with Kimkim.

Best regards,
Kelly

Unforgettable Beauty and Kpop trip to Seoul
South Korea | Nov 24 - Dec 1, 2024

Maribel
Maribel U.
Redmond, WA | Reviewed on Dec 06, 2024
This was an amazing trip and we had a great time!
The tour with Jones the first 2 days was perfect. Jones did such an amazing job and he always went above and beyond to make sure we had a great time and be safe at all times. We truly missed him the rest of the trip. He’s a great driver and a great guide too.
K-pop class was great.
Color Analysis was great too.
Rides from and to airport were also great. MrNam has such a nice limo van with reclining seats, the most comfortable...
Read more

This was an amazing trip and we had a great time!
The tour with Jones the first 2 days was perfect. Jones did such an amazing job and he always went above and beyond to make sure we had a great time and be safe at all times. We truly missed him the rest of the trip. He’s a great driver and a great guide too.
K-pop class was great.
Color Analysis was great too.
Rides from and to airport were also great. MrNam has such a nice limo van with reclining seats, the most comfortable ride.
Alicia, our driver, was great too. She drove us the day of the snow storm. She was well prepared and she was a great driver even with the snow conditions.
Hotel was good. Nothing too fancy, but a great location. Staying in Myeongdong was a great decision. I think we went to the shops and market daily.

Thanks again for making this an unforgettable trip.

Hotel Review
Lotte City Hotel Myeongdong
Seoul

Great location. Good breakfast buffet with a great variety of Korean and non-Korean food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Sightseeing in Seoul: Gyeongbokgung Palace and Jogyesa Temple
Sightseeing in Seoul: Gyeongbokgung Palace and Jogyesa Temple
Seoul

Jones was the best driver and tour we could have ever had.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Christine Liu
Christine
Christine Liu
Local specialist in Seoul and China | Replied on Dec 12, 2024
Dear Maribel, Hope you are doing great.Thank you so much for your wonderful feedback. We're thrilled to hear that you had an amazing trip and enjoyed your time with us. It’s fantastic to know that Jones made such a positive impact during the first two days. We take pride in our guides, and it’s great to hear that he went above and beyond for your safety and enjoyment. We’ll be sure to pass on your kind words to him. We're glad you enjoyed the K-pop class and Color Analysis sessions. ... Read more

Dear Maribel,

Hope you are doing great.Thank you so much for your wonderful feedback. We're thrilled to hear that you had an amazing trip and enjoyed your time with us.

It’s fantastic to know that Jones made such a positive impact during the first two days. We take pride in our guides, and it’s great to hear that he went above and beyond for your safety and enjoyment. We’ll be sure to pass on your kind words to him.

We're glad you enjoyed the K-pop class and Color Analysis sessions. It’s always nice to hear that our activities resonate well with our travelers.

We're happy to know Alicia handled the snowstorm like a pro. Safety is our priority, and it’s great to hear she was prepared.

Myeongdong is indeed a fantastic location for shopping and exploring, and we’re glad you took full advantage of it. Thank you once again for choosing us for your trip. We hope to welcome you back for another unforgettable experience in the future.

Best regards,
Christine

Amazing trip to Thailand!
Thailand | Jan 20 - Jan 30, 2024

Collins
Collins M.
St. Petersburg, FL | Reviewed on Dec 03, 2024
Ada was excellent in setting up all our transportation and activities from start to finish and was easily accessible throughout our trip. All our transports were roomy and the drivers were incredibly friendly. Our tours were also top notch and I would highly recommend Ada and kimkim for travel to Thailand! Read more

Ada was excellent in setting up all our transportation and activities from start to finish and was easily accessible throughout our trip. All our transports were roomy and the drivers were incredibly friendly. Our tours were also top notch and I would highly recommend Ada and kimkim for travel to Thailand!

Activity Reviews
Explore Phuket
Explore Phuket
Phuket

Our tour guide was incredibly knowledgeable and it was interesting to learn about numerous sights in Phuket!

Quality of Experience
Guides, Drivers and Staff
Transport
Full day Bangkok City Tour with Canal tour
Full day Bangkok City Tour with Canal tour
Bangkok

We loved the city tour and learning so much about Bangkok!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Chiang Mai Temple Hopping with Doi Suthep  afternoon tour
Half Day Chiang Mai Temple Hopping with Doi Suthep afternoon tour
Chiang Mai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Chiang Mai to Chiang Rai Tour with White Temple
Full Day Chiang Mai to Chiang Rai Tour with White Temple
Chiang Mai

We loved the white temple and visiting the northern most point in Thailand! Lolita cafe is also a must!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Mahanakhon Skywalk in Bangkok
Mahanakhon Skywalk in Bangkok
Bangkok
Local specialist: Ada Huang
Ada
Ada Huang
Local specialist in Thailand | Replied on Dec 05, 2024

Dear Collins,

Hope you are doing fantastic.Thank you so much for your wonderful review. We're thrilled to hear that we could provide you excellent service and made your trip to Thailand seamless and enjoyable. It's great to know that you found the transportation comfortable and the drivers friendly, as well as appreciating the experience with your knowledgeable tour guide in Phuket. Your recommendation means a lot to us, and we hope to assist you with your future travels.

Warm regards from Asia,
Ada

We enjoyed our travel with KimKim as we explo...
Thailand | Nov 18 - Nov 23, 2024

Damacia
Damacia W.
Dallas, TX | Reviewed on Dec 03, 2024
We enjoyed our travel with KimKim as we explored the temples tour, the markets in town, the floating market and the railroad market.We did Bangkok for a few days and Phuket the remainder of our time, where we visited phi phi island , an elephant adventure and booked a dinner in the sky. The staff made sure our needs were met and did every thing they could to make the trip fun and memorable. We appreciate your time and dedication on our vacation. Thank you! Read more

We enjoyed our travel with KimKim as we explored the temples tour, the markets in town, the floating market and the railroad market.We did Bangkok for a few days and Phuket the remainder of our time, where we visited phi phi island , an elephant adventure and booked a dinner in the sky. The staff made sure our needs were met and did every thing they could to make the trip fun and memorable. We appreciate your time and dedication on our vacation. Thank you!

Hotel Reviews
Kalima Resort & Spa Phuket
Phuket

I loved the view from the resort and the food was delicious !

Authenticity & Character
The room we booked had a beautiful ocean view and it had an infinity pool
Location
It was away from the main roads, very quiet!
Staff
Very nice staff and friendly
Cleanliness & Comfort
Very clean!
Shan Villas Sukhumvit
Bangkok

This hotel was very beautiful!

Authenticity & Character
It was very aesthetically pleasing
Location
Private area away from the busy roads
Staff
Very friendly and helpful
Cleanliness & Comfort
Clean and spotless
Local specialist: Ada Huang
Ada
Ada Huang
Local specialist in Thailand | Replied on Dec 05, 2024
Dear Damacia, Greetings from Ada.Thank you so much for your wonderful feedback. We're thrilled to hear that you enjoyed your travel experience with me and our team and had such a memorable time exploring the temples, markets, and beautiful attractions in Bangkok and Phuket. The adventures you embarked on, from visiting Phi Phi Island to the unique dinner in the sky are all the highlights in Thailand and we're glad our staff could meet your needs and contribute to making your trip fun and... Read more

Dear Damacia,

Greetings from Ada.Thank you so much for your wonderful feedback. We're thrilled to hear that you enjoyed your travel experience with me and our team and had such a memorable time exploring the temples, markets, and beautiful attractions in Bangkok and Phuket.

The adventures you embarked on, from visiting Phi Phi Island to the unique dinner in the sky are all the highlights in Thailand and we're glad our staff could meet your needs and contribute to making your trip fun and memorable.

We also appreciate your kind words about Kalima Resort & Spa Phuket and Shan Villas Sukhumvit. The views and friendly and helpful staff certainly add to the experience!

Thank you once again for your feedback. We hope to welcome you back on another amazing adventure in the future.

Best regards,
Ada

Wonderful family trip to Thailand
Thailand | Nov 4 - Nov 8, 2024

A
Asha M.
Chicago, IL | Reviewed on Dec 01, 2024

Kelly provided us with a great itinerary to cover everything we wanted to see and do. Our local guide was Otto who further helped us explore and understand Thailand and Bangkok during our wonderful visit there.

Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Dec 07, 2024

Hi Asha,

Thank you so much for your kind words! I’m delighted to hear that the itinerary I created met your expectations and that our guide, Otto, enhanced your experience in Thailand and Bangkok. It’s wonderful to know your trip turned out exactly as you hoped.

I truly appreciate your feedback and look forward to the opportunity to welcome you back on another unforgettable adventure in the future.

Best regards,
Kelly

We overall had a great 10 day trip in Japan. ...
Japan | Oct 18 - Oct 27, 2024

R
Rebecca C.
Milton, MA | Reviewed on Dec 01, 2024
We overall had a great 10 day trip in Japan. The locations and experiences were exactly what we were looking for, you can't go wrong with all the wonderful things to see in the country. We did have issues with our particular tour specialist. We felt that she provided a 'copy and paste' itinerary from other trip plans and was not individualized based on our questions and feedback. While planning other Kimkim trips, it was more of a back and forth looking for feedback, but any questions or... Read more

We overall had a great 10 day trip in Japan. The locations and experiences were exactly what we were looking for, you can't go wrong with all the wonderful things to see in the country. We did have issues with our particular tour specialist. We felt that she provided a 'copy and paste' itinerary from other trip plans and was not individualized based on our questions and feedback. While planning other Kimkim trips, it was more of a back and forth looking for feedback, but any questions or comments we had would automatically result in a new trip plan - there wasn't the specialized communication that I had experienced with other trip guides. I was particularly disappointed with the restaurant reservations. I asked 6 weeks in advance of our trip for recommendations and help making reservations and our guide said she would get back to us and never did. Only after prompting, she provided a list of top 10 restaurants in Tokyo - something we easily could have found ourselves. Given how packed Japan is and personal food sensitivities, finding restaurants for dinner was very frustrating and a problem that could have been avoided. I do love Kimkim and have recommended them many times, but I do say it is dependent on the knowledge and the willingness to help by your assigned guide.

Activity Reviews
Explore  Imperial Palace, Senso-ji Temple and Tokyo Tower
Explore Imperial Palace, Senso-ji Temple and Tokyo Tower
Tokyo

Our guide, Keiko, had difficulties navigating the subway - she got confused multiple times resulting in delays. She was very personable and friendly, but we didn't feel that she knew the city too well other than the major tourist areas we were visiting.

Guides, Drivers and Staff
The guide didn't seem to know how to navigate Tokyo subways well. She was informative when we asked questions, but we were expecting for her to provide more information on overall history and culture of Tokyo/Japan.
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

Zumi is a fabulous tour guide and super responsive to whatever we were interested in or any particular requests we had. We loved everything we saw this day and Zumi went out of his way to provide us an excellent experience.

Quality of Experience
Guides, Drivers and Staff
Full Day Nara City Tour, Overnight in Osaka
Full Day Nara City Tour, Overnight in Osaka
Kyoto

Leon was an incredible driver and guide. We were expecting him to just drive us around, but he walked around with us providing information and taking pictures for us. When it started to rain, he volunteered to run back to the car and come pick us up so we didn't get wet. He even brought us to an additional park that wasn't on the itinerary - he was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji and Lake Ashi Tour
Full Day Mt. Fuji and Lake Ashi Tour
Hakone

Sam was a great guide - I wish we could have started our trip with him in Tokyo. He was super informative about history, religion, and customary practices at temples. We learned so much from him at the very end of our trip that we wish we had known from the start. I do think a guide isn't really necessary for what we did on this particular day, we only really needed a driver but we were happy to spend the day with Leon nonetheless.

Guides, Drivers and Staff
Transport
Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Dec 04, 2024
Dear Rebecca, Greetings from Olivia.Thank you for sharing your feedback about your recent trip to Japan. We're delighted to hear that you enjoyed the locations and experiences during your 10-day journey. However, we sincerely apologize for the issues you encountered. It is regretful to learn that the itinerary did not fully align with your preferences or feedback. We will try our best to improve ourselves for personalized communication and appreciate your insights on this matter. We also... Read more

Dear Rebecca,

Greetings from Olivia.Thank you for sharing your feedback about your recent trip to Japan. We're delighted to hear that you enjoyed the locations and experiences during your 10-day journey. However, we sincerely apologize for the issues you encountered. It is regretful to learn that the itinerary did not fully align with your preferences or feedback. We will try our best to improve ourselves for personalized communication and appreciate your insights on this matter.

We also understand the difficulties you faced with restaurant reservation and will address this with the appropriate team members to ensure future travelers receive the dedicated assistance they deserve.

​ We truly value your recommendations and will work diligently to enhance our services based on your feedback.

Wish you and your family all the best

Warm regards from Asia,
Olivia

Seeing Japan and working with Kimkim for the first time.
Japan | Nov 7 - Nov 21, 2024

C
Carol M.
Dallas, TX | Reviewed on Nov 26, 2024
My husband and I used Kimkim for the first time to help us plan a trip to Japan. Eleanor was responsive to all our requests and communications during the planning phases of our trip. Her thoroughness and attention to details made us feel Kimkim would be able to help us if problems arose. The locations of hotels she recommended were ideal in accessing the public transportation and sites we wanted to visit. The logistics of transporting us from airports and train stations to hotels were... Read more

My husband and I used Kimkim for the first time to help us plan a trip to Japan. Eleanor was responsive to all our requests and communications during the planning phases of our trip. Her thoroughness and attention to details made us feel Kimkim would be able to help us if problems arose. The locations of hotels she recommended were ideal in accessing the public transportation and sites we wanted to visit. The logistics of transporting us from airports and train stations to hotels were excellent. The drivers made contact with us the day before, sent photos of the cars and license plates and were always waiting for us when we arrived. We had arranged several private guides in Kyoto and Tokyo. The guides also texted us the day before our tour and confirmed details. The guides and drivers collaborated smoothly and allowed us to be flexible if we wanted to modify our tour. In Tokyo, For the 'night life' tour in Tokyo, our guide Ryoji maneuvered us through crowds and narrow alleys to experience up close the vitality of the entertainment district. We had requested a special tour of Ginza district architecture and during the planning stage, the agency contacted us directly to learn more about what we were interested in. We were delighted by Haruka's tour - it was exactly what we had hoped for. She brought illustrations of earthquake-resilience construction that enhanced our understanding of what we were seeing. In Kyoto, it was awkward because the guide had been told our tour would last all day, but we had clarified that we did not want a tour longer than 3 -4 hours. We learned that it was best to sit down together before starting a tour and talk about what was planned, then explain to the guide what our preferences were and our target time to end.

Hotel Reviews
Hotel Villa Fontaine Premier Haneda Airport

We were at Hotel Villa Fontaine Premier for only 1 night to rest after the international flight and prepare for a domestic flight the next morning. I wish we could have stayed several more days. The amenities were lovely, the breakfast was elegant, and overall it was very comfortable. The staff went out of their way to assist us.

Authenticity & Character
Japanese breakfast
Location
convenient to Haneda airport;
Staff
all were gracious to us
Cleanliness & Comfort
linens, amenities, pajamas
The Royal Park Hotel Iconic Kyoto

Royal Park Hotel was my favorite of the entire trip. The room design, with movable screens made maximum use of space. The beds were comfortable, linens and guest pajamas were wonderful. The breakfasts were elegant and served with care. The extra feature of afternoon lounge hours were a perfect break in the day. The space was relaxing and simple for planning our evenings out. The amenities were high quality.

Authenticity & Character
Location
There was a metro stop in the same block, we could easily walk to small neighborhoods and restaurants.
Staff
Cleanliness & Comfort
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

The bed was too soft and I was not able to sleep on it. Fortunately there was a couch so I asked for extra blankets and made it work. There were lots of options at the buffet breakfast but the quality and variety was disappointing.

Authenticity & Character
Location
Shibuyan was perfect for public transportation and restaurants
Staff
Cleanliness & Comfort
firmer beds
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Nov 28, 2024
Dear Carol, Hope you are doing great.Thank you so much for your wonderful review.I am thrilled to hear that you and your husband had such a fantastic experience planning your trip to Japan with me and the rest of our team. It’s great to know that our attention to detail and communication made you feel supported throughout the process. We're especially pleased to hear that the hotel locations worked perfectly for your sightseeing and that the logistics of your transportation were seamless.... Read more

Dear Carol,

Hope you are doing great.Thank you so much for your wonderful review.I am thrilled to hear that you and your husband had such a fantastic experience planning your trip to Japan with me and the rest of our team. It’s great to know that our attention to detail and communication made you feel supported throughout the process.

We're especially pleased to hear that the hotel locations worked perfectly for your sightseeing and that the logistics of your transportation were seamless. It's also wonderful that the private guides in Kyoto and Tokyo added value to your experience, and that they were proactive in confirming details with you.

Thank you once again for choosing Kimkim for your journey. We hope to assist you in your future travels.

All the best,
Eleanor