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active 25 mins ago

Shona Zhang

With strong passion for traveling,I worked as an English-speaking guide for 10 years with travel agent.I love to travel and communicate with different tourists from all corners of the world.Traveling is the most relaxing way to get to know different people and share diverse cultures,histories and lifestyles.

What places and activities do you specialize in?

"I specialize in Japan ,Thailand ,China,Myanmar,Cambodia, family tour ,honey moon ,culture visit ,biking ,cooking"

How did you get involved in travel?

"I graduated from the tourism university . My major is tourism English. After graduated I began to work as a local guide and National tour leader. l took many travel groups per year in high season, and each tour created lots of beautiful memories, which made me very happy and encouraged me to continue this career."

Please share a unique travel experience you will never forget.

"My unforgettable travel experience is queue a long time in getting on an open-air train to see animals in Changlong wildlife park in China ,when I saw the giraffes,tigers,lions,rhinoceros,flamingoes etc,they are freely roming and playing in the wildlife park ,which touched my heart.I love animals."

Top itineraries and travel advice

Recent trip reviews for Shona

10 out of 10
Japan | Jan 2 - Jan 11, 2025

L
Leanne J.
Canada | Reviewed on Jan 14, 2025

I thought the trip was fantastic! We covered so many interesting places and activities and each location was special. I learned so much about Japanese culture. The hotels were beautiful and the food was awesome. And William and Allan were so informative and helpful. Allan treated my elderly mother like a queen! It was a once in a lifetime experience.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jan 16, 2025

Hi Leanne,
Thank you for your review and all the understanding and cooperation during the trip.
All the best wishes to you and your family. Hope see your next trip.
Best wihses
Shona

Our first trip to Japan was amazing!
Japan | Jan 2 - Jan 11, 2025

Cathy
Cathy B.
Seattle, WA | Reviewed on Jan 13, 2025
Our 9 day trip to Japan was incredible! We had 5 family members in our group ranging from 13 yrs old to 86 yrs old and Shona did an incredible job planning the trip for us. Our first guide, Allan, was just the best! We were in the middle of New Year's celebrations in Tokyo and he taught us so much about the traditions of going to the shrines. Allan took us to shopping districts, museums and other great tourist spots. We walked an average of 7 km per day and Allan always made sure that my... Read more

Our 9 day trip to Japan was incredible! We had 5 family members in our group ranging from 13 yrs old to 86 yrs old and Shona did an incredible job planning the trip for us. Our first guide, Allan, was just the best! We were in the middle of New Year's celebrations in Tokyo and he taught us so much about the traditions of going to the shrines. Allan took us to shopping districts, museums and other great tourist spots. We walked an average of 7 km per day and Allan always made sure that my mother was doing okay. It rained the day we went to Mt Fuji so Allan changed the itinerary so that we still had a wonderful day. We were sad to see him go but he would always answer our texts if we had a question even though he wasn't our guide anymore. William was our next guide when we went to Kyoto and Osaka. He was also great and was so knowledgeable about every place we went to. Nara was a special place - we had fun watching how mochi was made and feeding the deer in the park. The shrines, temples and gardens were beautiful (every one was different so you didn't get tired of seeing another one). We highly recommend taking the cooking class in Tokyo, dressing up in kimonos and learning about the tea ceremony in Kyoto, going to the Samurai museum in Kyoto, going to Nara and visiting the shrines and temples in Osaka. Shopping in Tokyo and Osaka is a must. Going with kimkim as our travel coordinator was the perfect choice for us. Shona was so helpful and answered our questions promptly if a problem arose during the trip. The guides and drivers were always on time and treated us exceptionally. We would definitely recommend kimkim if you are planning a trip!

Hotel Reviews
Asakusa View Hotel Annex Rokku

Very helpful staff. Rooms were nice. Breakfast from the menu was delicious and you could also get more from the buffet. Had dinner at the hotel once and it was also very good - they have different performers during dinner and we saw a music performance. There was a beautiful lounge on the 10th floor that was open from 7 - 10 at night where you could get a hot or cold drink and try some Japanese snacks. Loved the location of this hotel as it was right along the Asakusa strip - just down the way was Don Quijote (a store that had everything and was open 24/7) and lots of places to eat. Even Lawson's (like a 7-11) had great, fresh food. There was always a gentleman standing outside helping tourists with their suitcases when their ride showed up. We left Tokyo for 5 days and were coming back so the hotel let us leave our large suitcase and had it in our room when we came back. They also let us leave all our suitcases in a secure room when we had checked out and wanted to go shopping for a couple of hours before leaving for the airport.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Kowakien Ten-yu
Hakone

Beautiful resort hotel way up in the mountains. Staff were very helpful - girls in kimonos brought luggage up to your room. Rooms were large and beautiful with an onset tub on your balcony. You can't wear a bathing suit in the public onsen so having a private one was nice. Guests walked around in the kimonos and slippers provided in your room. Musicians were performing in the lobby, special juices, sparkling wine and ice cream were offered in the evening. There's a family pool, convenience store, bar, spa in the resort and other restaurants to go to nearby. The buffet breakfast was unbelievable! So much fantastic food to try. The grounds and view were picturesque. We only got to stay there one night - would've liked to have stayed at least 2 nights.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vischio Kyoto by GRANVIA
Kyoto

This hotel was very nice. The rooms were nice and just big enough for 2 people and 2 carryons. We were too early to check in but were able to leave our suitcases in a secure room while we went to the Tea Ceremony and Samurai Museum. This hotel was located very near the train station. You could spend a whole day at the train station shopping and eating. The Samurai museum is located in a shopping district so we went back there to shop the next day. Taking a taxi or bus back to the hotel or Kyoto station was easy. The buffet breakfast was excellent with so many things to try. A robot went around for you to put dirty dishes on. The staff were very friendly, announcing your arrival at breakfast with the chef and serving staff welcoming you out loud. They had a lounge area where you could get hot or cold drinks whenever you'd like.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Candeo Hotels Osaka The Tower
Osaka

This was a beautiful hotel right in the city. The staff were very helpful as we needed their help getting our passports that we left in the Kyoto hotel - they did all the calling and arranging for us to pick them up. The rooms were beautiful (the shower/tub encased in glass weren't very private but you could make one wall opaque) and the view from the room overlooking the city was breathtaking. The breakfast buffet was good but not outstanding like some other hotels' buffets. The hotel held our suitcases after we checked out so we could shop for a couple of hours before catching the Shinkansen back to Tokyo. We took a taxi to the shopping district which cost around $15 - we thought having 5 people would make getting a taxi a problem but they let us cram 4 in the back.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day  Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Full Day Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Tokyo

Having a guide take us to the Meiji Shrine was so advantageous because it was Jan 3rd and the shrine was filled with Japanese locals who were coming to celebrate New Years. Allan taught us all the traditions and reasons for doing what the locals were doing. It was so fun to be a part of it. The Imperial Palace was beautiful - it was open to the public the day before so all the barriers were being taken down (the palace is only open to the public two times a year). We missed it, but apparently it was crazy busy! Seeing the Harajuku district was very interesting. It was very busy and not a very wide street so it was slow going. Very interesting stores, very interesting fashion and lots of fun street food.

Quality of Experience
Allan our guide
Guides, Drivers and Staff
We had Allan for 2 days and were sad to see him go. The drivers were so patient and would take us anywhere we wanted.
Transport
The drivers would text us the day before to let us know the time of pick up. They were always on time and would help us if they could (not many of them could speak English).
A Fun-Filled Cooking Class in Tokyo - Wagyu Beef and More
A Fun-Filled Cooking Class in Tokyo - Wagyu Beef and More
Tokyo

This was a really fun morning! We got dropped off in a residential area and went into an apartment building. We were a bit early but the ladies let us come in, get ready, and wait in a large dining area (the apt was renovated so that there was one big room instead of a bedroom and a living room). Two other people joined us and we got started. The first instructor had us help make broth and miso soup. Then we made side dishes like rolled egg, cucumber salad, potato salad, and a pancake for dessert. The second instructor had us make a chicken/veg stuffed lotus root and the sauce for the shabu shabu. We also learned how to make the carrot and mushroom decorative for the meat dish. Once we cooked everything and had all of the food plated on nice dishes, we got to eat our lunch! It was delicious!

Quality of Experience
Guides, Drivers and Staff
The three ladies were so organized and had the lesson down to a fine art. They kept us busy even though we didn't make everything. They would have things already prepared to keep the lesson going. The 3 hrs went by so quickly!
Transport
We had a driver and were surprised to find ourselves in a residential area. Don't know if it was easy to find if you were on your own.
Full Day Mt. Fuji with Lake Kawaguchi Cruise Tour
Full Day Mt. Fuji with Lake Kawaguchi Cruise Tour
Fujikawaguchiko

Unfortunately, this was the only rainy day of our trip and it was on our Mt Fuji day! We watched the video at the Mt Fuji information centre and got to use the virtual reality goggles to see what Mt Fuji looks like up close which was cool and informative. We still did the boat cruise but it wasn't much fun because it was so windy and rainy. Our guide Allan took us to a little village as plan B which turned out to be one of our favourite places in Japan! This village gets Mt Fuji water and as a result grows the best food around. They mill their own buckwheat and make their own soba and udon noodles - we had both for lunch and it was fantastic! We had grilled mochi and manju, hand made rice crackers and manju stuffed with a strawberry. The trout swimming in the ponds were huge and the village store had lots of local products to buy. I would ask to go to this village (don't remember the name) even if you do get to see Mt Fuji.

Quality of Experience
Mt Fuji was disappointing but going to the village made up for it
Guides, Drivers and Staff
We were so glad that Allan took us to the village - it was one of our favourite places
Transport
Our driver was happy to take us to the village. Driving up the mountain to the Hakone resort was quite the drive but Lin did a great job.
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Didn't know we were going to be put in traditional kimonos and have our hair put up for the ceremony - the guys looked great in their traditional wear as well! The staff took pics for us in the garden. It wasn't easy sitting in a kimono on our knees for an hour but we were allowed to sit any way that was comfortable. The host was very informative and took pics for us. She let us try Japanese treats and taught us the proper technique on how to make the tea. Not many liked the matcha but you only had to take four sips to complete the ceremony. Our tour guide at the Samurai Ninja museum was really good. He was easy to understand, was very informative and there were lots of artifacts to look at. We also got to try throwing ninja stars which wasn't that easy. We didn't try on the costumes at the end.

Quality of Experience
Guides, Drivers and Staff
The ladies that dressed you and did your hair were amazingly fast! You get to choose your kimono and the flowers that go in your hair.
Transport
We had a hard time finding the museum after the tea ceremony, but, just asked for help and locals were happy to send you in the right direction.
Fushimi Inari Taisha and  Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto

Both temples were beautiful and both were completely different. The Fushimi Inari Taisha has the 10,000 red gates and the Kinkakuji Temple has the most beautiful gardens and grounds. Would recommend seeing both of them.

Quality of Experience
Beautiful, iconic spots
Guides, Drivers and Staff
William was so knowledgeable about Japanese history
Transport
Our driver knew the quickest way to get in and out of the busy streets
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto

The bamboo forest was beautiful because we don't see bamboo in Canada. Don't have to spend too long here unless you want to see every shrine. It was funny how a local train would go barreling through the part of the forest every once in a while. The Tenryuji Temple had beautiful gardens even in January.

Quality of Experience
Guides, Drivers and Staff
William knew where to stop for good group photos. He was able to answer all of our questions and inform us of so much.
Transport
Full Day Nara City Tour, Overnight in Osaka
Full Day Nara City Tour, Overnight in Osaka
Kyoto

Loved Nara and seeing the bowing deer in the park. The shrine has beautiful lanterns all around. There's a store that makes the best mochi and if you're lucky you might get to see the men pounding the rice. The Temple in the park is huge but we didn't go in to see the big Buddha.

Quality of Experience
The deer were so cute - more like goats. The mochi was so tasty - should've bought more!
Guides, Drivers and Staff
William told us how to feed the deer properly so that they don't chase you.
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jan 13, 2025
Dear Cathy, Hope you are doing fantastic.Thank you so much for sharing your wonderful experience. We’re thrilled to hear that your 9-day trip to Japan was incredible. It’s great to know that Allan and William were such knowledgeable and thoughtful guides, ensuring everyone in your group had a memorable time, from New Year’s celebrations in Tokyo to the special moments in Kyoto and Osaka. We’re glad you enjoyed the diverse experiences like the cooking class, kimono dressing, tea ceremony,... Read more

Dear Cathy,

Hope you are doing fantastic.Thank you so much for sharing your wonderful experience. We’re thrilled to hear that your 9-day trip to Japan was incredible. It’s great to know that Allan and William were such knowledgeable and thoughtful guides, ensuring everyone in your group had a memorable time, from New Year’s celebrations in Tokyo to the special moments in Kyoto and Osaka.

We’re glad you enjoyed the diverse experiences like the cooking class, kimono dressing, tea ceremony, and visiting the shrines and temples. It’s also wonderful to hear that the guides and drivers provided exceptional service. It's my great pleasure to be always there to help.

Thank you for recommending KimKim, and we’re so happy we could be a part of your unforgettable journey. We’d love to help you plan your next adventure!

Best regards,
Shona

Great trip but service concerns
Japan | Dec 26 - Jan 5, 2025

J
Joanna R.
Chicago, IL | Reviewed on Jan 10, 2025
Dear Shona
Thank you so much for eliciting our feedback of our trip to Japan.
There were many amazing parts of the trip that will make it memorable for a lifetime, including the hustle and bustle of Tokyo, the history of Kyoto and visiting the Snow Monkeys in Nagano. Despite this, there were several significant areas of concern.
- All reservation information was delivered late. This resulted in our family needing to review travel plans shortly before to ensure that we would be able to arrive...
Read more

Dear Shona
Thank you so much for eliciting our feedback of our trip to Japan.
There were many amazing parts of the trip that will make it memorable for a lifetime, including the hustle and bustle of Tokyo, the history of Kyoto and visiting the Snow Monkeys in Nagano. Despite this, there were several significant areas of concern.
- All reservation information was delivered late. This resulted in our family needing to review travel plans shortly before to ensure that we would be able to arrive at the correct time.
- The transfer between Tokyo and Nagano was too brief and created intense stress of navigating the station to find the train. Additional information to preview that this would be a difficult transfer would have supported our ability to plan a head.
- The trip summary plan indicated that we would leave from Kyoto, take a train to Nagano and a bus to Hakuba allowing for the 1/2 day afternoon to ski or participate in outdoor activities. The last minute change communicated to us resulted in a train from Kyoto to Tokyo, from Tokyo to Nagano, and then a bus to Hakuba. We arrived after 5pm and were not able to participate in any activities that day, which was not the original plan and resulted in a loss of a day.
Thank you,
Joanna.

Hotel Review
evo Hotel Hakuba
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jan 16, 2025

Hi Joanna,
Thank you for your review,We will work on improving the areas you mentioned to enhance our service quality. We truly appreciate your trust and support for KK.
Best wishes
Shona

The tour guides and drivers were fantastic. L...
Japan | Dec 30 - Jan 6, 2025

Ramy
Ramy M.
San Jose, CA | Reviewed on Jan 08, 2025
The tour guides and drivers were fantastic. Loved the hotels and all the excursions. Read more

The tour guides and drivers were fantastic. Loved the hotels and all the excursions.

Hotel Reviews
Cross Hotel Kyoto
Kyoto

Great location and staff. Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Candeo Hotels Osaka The Tower
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Best part of the trip by far. Very authentic and memorable experience

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day City Tour: Tokyo Skytree, TeamLab, Shibuya Crossing
Full Day City Tour: Tokyo Skytree, TeamLab, Shibuya Crossing
Tokyo
Quality of Experience
Hi
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jan 09, 2025

Hi Ramy,
Thank you sincerely for choosing KK to plan this trip and for your support and trust in our work throughout your journey. We look forward to assisting you again on your next trip!

Terrible experience Kim Kim Japan
Japan | Dec 21 - Jan 1, 2025

Deanna
Deanna C.
Portland, OR | Reviewed on Jan 02, 2025
We have used Kim Kim several times for trips in various parts of the world. Never ever have we had such a terrible experience as we did with the Travel Agent in Japan. As a family, we look forward to our annual vacation and at every turn the Travel Agent and her choices made things harder for us. Not only did she not give us good advice But she was culturally insensitive to our religious dietary needs and other areas. Because of this experience, I don’t know if I would use this agency... Read more

We have used Kim Kim several times for trips in various parts of the world. Never ever have we had such a terrible experience as we did with the Travel Agent in Japan. As a family, we look forward to our annual vacation and at every turn the Travel Agent and her choices made things harder for us. Not only did she not give us good advice But she was culturally insensitive to our religious dietary needs and other areas.

Because of this experience, I don’t know if I would use this agency again. It was that bad and it ended up costing us more money to make changes due to the inefficiency and incompetence of the agent. I never write bad reviews, but I do want to protect other people who might book

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jan 07, 2025
Dear Deanna, Greetings from Shona.Thank you for sharing your experience.I sincerely apologize for the challenges you faced during your trip . As your local specialist ,my team and I dedicated ourselves to assisting you throughout your journey, from pre-trip to in-trip with itinerary adjustments, hotel changes, and activity cancellations, ensuring your needs were met. However it seems that we fell short of your expectations, and for that, we are truly sorry. Everyone's religious dietary... Read more

Dear Deanna,

Greetings from Shona.Thank you for sharing your experience.I sincerely apologize for the challenges you faced during your trip .

As your local specialist ,my team and I dedicated ourselves to assisting you throughout your journey, from pre-trip to in-trip with itinerary adjustments, hotel changes, and activity cancellations, ensuring your needs were met. However it seems that we fell short of your expectations, and for that, we are truly sorry.

Everyone's religious dietary practices deserve respect. We regret any misunderstanding and unhappiness you may have experienced.

Thank you once again for your valuable feedback. We are committed to improving our service quality and will strive to be more attentive, considerate, and sensitive in the future, ensuring a better experience for all our travelers.

We are grateful for choosing Kim Kim for your travels around the world. Wishing the very best for you and your family.

Warmest regards,
Shona

I went into kimkim and my local specialist Sh...
Japan | Dec 5 - Dec 18, 2024

M
Meredith F.
Chicago, IL | Reviewed on Dec 22, 2024
I went into kimkim and my local specialist Shona blind. I researched the site, hedged my bets, and took a plunge I'm forever grateful for. Shona helped me customize my trip to meet my interests and fit my travel style (experienced solo traveller, massive nerd). She answered all my questions and was wonderful to work with. The guides I met throughout my trip were really special people: Yumi, Takehiko, Tomoko, thank you so much! I loved getting to see Japan as a guest with locals giving me... Read more

I went into kimkim and my local specialist Shona blind. I researched the site, hedged my bets, and took a plunge I'm forever grateful for. Shona helped me customize my trip to meet my interests and fit my travel style (experienced solo traveller, massive nerd). She answered all my questions and was wonderful to work with. The guides I met throughout my trip were really special people: Yumi, Takehiko, Tomoko, thank you so much! I loved getting to see Japan as a guest with locals giving me invaluable insight. I am so honored to have had this experience, and the next time I venture across the Pacific, I will absolutely use kimkim and Shona again.

Hotel Review
Shiba Park Hotel
Tokyo

Very cool book-loving boutique hotel in a quiet neighborhood that's still in easy walking distance of convenience stores and public transportation. Great breakfast.

Authenticity & Character
Their theme is books: every floor features mini libraries and guests are encouraged to peruse all the different selections to find something to take back to their room.
Location
Minato, Tokyo
Staff
Very polite and helpful!
Cleanliness & Comfort
Activity Review
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

It's obviously a thing for tourists, but at no point did I feel like I was infringing on Japanese cultural practices. Rather I felt welcomed to share, learn, and participate in a respectful environment. Also, wearing a kimono is just cool.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jan 06, 2025

Dear Meredith,

Hope you are doing great and thank you so much for your wonderful review. We're thrilled to hear that I was able to customize your trip to perfectly fit your travel style and interests. It's great to know that you had such meaningful interactions with our local guides and that they added to your experience in Japan. We truly appreciate your kind words and are honored to have been a part of your journey. We look forward to helping you plan your next adventure across the Pacific.

Best regards as always,
Shona

Amazing Trip Thanks to KimKim
Japan | Nov 10 - Nov 20, 2024

Joseph
Joseph F.
Chicago, IL | Reviewed on Nov 21, 2024
We had a fantastic time in Japan and owe it all to Shona and the KimKim team. KimKim found the perfect balance for us. The hotels, guides, transportation, and sights were exactly what we wanted. We didn't have a good idea of how to tackle this ourselves since it was our first trip to Japan, and Shona guided us through the options of sights and activities, hotel service levels, guides and time on our own, and everything else. We were able to select options and hotels based on our budget,... Read more

We had a fantastic time in Japan and owe it all to Shona and the KimKim team. KimKim found the perfect balance for us. The hotels, guides, transportation, and sights were exactly what we wanted. We didn't have a good idea of how to tackle this ourselves since it was our first trip to Japan, and Shona guided us through the options of sights and activities, hotel service levels, guides and time on our own, and everything else. We were able to select options and hotels based on our budget, and the choices she helped us make turned out to be exactly what we were looking for. Everything ran perfectly, and we felt completely covered in every respect. We literally would not change a thing about the trip, and came away loving Japan.

Hotel Reviews
UNO HOTEL
Okayama, Tamano

Great alternative for those unable to stay on Naoshima island. Excellent facilities, and across the street from the ferry. Wonderful, friendly staff.

Authenticity & Character
It is a great modern hotel, with all the amenities.
Location
across the street from the ferry
Staff
super helpful and friendly. Everyone spoke English
Cleanliness & Comfort
great modern rooms, super clean and well equipped.
Hotel New Otani Osaka
Osaka

Beautiful larger hotel. Very convenient for the Osaka Castle, and easy access for the city.

Authenticity & Character
nice and well appointed. Room got hot at night though.
Location
very close to the castle
Staff
very friendly and helpful.
Cleanliness & Comfort
Mikasa Ryokan
nara

Great hotel if you want the true Ryokan experience with public bath, futon sleeping and full Japanese meals.

Authenticity & Character
totally authentic in every way.
Location
easy access from Nara city
Staff
very friendly
Cleanliness & Comfort
very clean. you have to be ready to sleep on futons
THE SCREEN - Boutique & Luxury Design Collection -
Kyoto

Super cool designer hotel.

Authenticity & Character
unique designs, large rooms, well appointed.
Location
across from the castle, but off the busy street so it is quiet.
Staff
very friendly
Cleanliness & Comfort
very clean and comfortable, though seating in the room was very close to the floor, so not great for older people.
Shiba Park Hotel
Tokyo

great location, very attractive hotel, great service, great all around.

Authenticity & Character
Cool vibe, modern amenities, great mix of design and comfort.
Location
convenient, close to temples and activity, but super quiet on a side street.
Staff
unbelievably kind and helpful.
Cleanliness & Comfort
the rooms are smaller, but are very comfortable and well appointed. very clean and cool feel to it.
Activity Reviews
 Gion District and Nishiki Market
Gion District and Nishiki Market
Kyoto

this was our favorite day in Japan. The Market is awesome to experience, and the Gion district has the most authentic Japanese feel of anywhere we went.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Miyama Village Tour From Kyoto
Full Day Miyama Village Tour From Kyoto
Japan

Very interesting area to visit, but not worth the driving time unless you have time to spare. Just not enough to it.

Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy a Full Day Tour in Nara
Enjoy a Full Day Tour in Nara
Nara

Nara is an exceptionally unique place. The Buddhist temple is enormous and amazing, and the Shinto shrine is incredibly beautiful. All the while you are sharing the space with deer who roam about town.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka

You have to do this if you are in the Osaka area. It is an amazing experience of sights, sounds, people and food.

Quality of Experience
Guides, Drivers and Staff
Ika was a fantastic guide.
Transport
Full day Tokyo city tour with Rikugien Garden
Full day Tokyo city tour with Rikugien Garden
Tokyo

Our itinerary of the Rikugien Garden, the Ginza district and the sky tower was perfect. Great launch into the Tokyo experience and fascinating to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day City Tour with  Osaka Castle
Full Day City Tour with Osaka Castle
Japan

Wonderful last day in Japan. The Castle is a fascinating history lesson and magnificent to see. The Peace memorial is moving and interesting. Walking the streets and shops was wonderful.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Nov 24, 2024
Dear Joseph, Hope you are doing great.Thank you so much for your kind words. We are so pleased to hear that you had a fantastic time in Japan and that our team and I were able to help you create such a memorable experience. It's wonderful that you found the perfect balance of hotels, guides, and sightseeing that suited your needs. We always strive to provide personalized support and it's great to know that our guidance made a difference for you. We're delighted that everything went smoothly... Read more

Dear Joseph,

Hope you are doing great.Thank you so much for your kind words. We are so pleased to hear that you had a fantastic time in Japan and that our team and I were able to help you create such a memorable experience. It's wonderful that you found the perfect balance of hotels, guides, and sightseeing that suited your needs. We always strive to provide personalized support and it's great to know that our guidance made a difference for you. We're delighted that everything went smoothly and that you left with a love for Japan. Thank you again for sharing your experience, and we hope to assist you on your future adventures.

All the best,
Shona

Great trip, but our trip coordinator was slow.
Japan | Nov 8 - Nov 16, 2024

C
Christian K.
Atlanta, GA | Reviewed on Nov 17, 2024
Great trip, but our trip coordinator was slow to respond more than once. Unfortunately, we had a flight delay on the way over, which resulted in us arriving a day late. We were charged for the first night in the hotel. Kim Kim said they would refund half of the hotel price. Shinkansen tickets (Tokyo to Kyoto) were supposed to be at 1100. We planned a tour in Kyoto based on that time. Unfortunately, we received a message from Shona the day before with tickets that were at 1200. ... Read more

Great trip, but our trip coordinator was slow to respond more than once.

Unfortunately, we had a flight delay on the way over, which resulted in us arriving a day late. We were charged for the first night in the hotel. Kim Kim said they would refund half of the hotel price.

Shinkansen tickets (Tokyo to Kyoto) were supposed to be at 1100. We planned a tour in Kyoto based on that time. Unfortunately, we received a message from Shona the day before with tickets that were at 1200.

The evening before the transfer to Kyoto, we tried to change the ticket ourselves (at the station) to 1100, but this was not possible because Kim Kim did not provide the original email that issued the tickets (Kim Kim only provided the attachments). So we messaged our coordinator, Shona. She answered that she would follow up before 10 AM the next day (the day of the tickets). Next day…No answer at 10. Shona responded at 1010 that she would confirm it for us right away. Nothing back until 1040, asking if we were at the station…(we had been there since 9:30) .

At 9:55 we got a message from the emergency coordinator, Heidi, asking (again) if we were at the station. By then, it was too late to have the tickets changed to 10:00. Heidi provided a transfer for us to the our planned tour directly from the station in Kyoto. Overall, a last minute save, but this whole thing was really annoying. For whatever reason, Shona was unable to respond quickly on what should have been a fairly easy change, with plenty of lead time to fix.

Overall, we thoroughly enjoyed the trip. Our tour guides Ayumi (Tokyo), Seiya Maegawa (Kyoto), and Luna (Osaka) were AMAZING.

We would certainly go to Japan again, to see more of the country, but I would be hesitant to use KimKim again due to the coordination issues we experienced.

Hotel Review
Hotel Vischio Kyoto by GRANVIA
Kyoto

AMAZING BREAKFAST!! Great location, right next to the Kyoto station.

Authenticity & Character
Location
Right next to the Kyoto station
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

Our guide, Seiya Maegawa, was FANTASTIC. He shared so much detail about each place we visited. Very personable, and just did a wonderful job bringing each place to life that we visited.

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Highlights Day Tour  with Tsukiji Outer Fish Market
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo

Ayumi did a wonderful job ! She asked us about our preferences before we left on the tour, and did a great job sharing Tokyo with us!!

Quality of Experience
Guides, Drivers and Staff
Ayumi is a WONDERFUL tour guide. She speaks English very well, and was very personable.
Transport
Ayumi came prepared with a day pass for the trains for each of us. She did a wonderful job teaching us how to navigate the public transportation system in Tokyo.
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

Great food and a wonderful tour guide! The only thing I’d change… We ended up missing out on Soba at the end because the other members of the group had eaten too much at the first two restaurants. We would have liked to have tried it (we still had room), but the tour ended.

Quality of Experience
TASTY FOOD!!
Guides, Drivers and Staff
Luna did a wonderful job.
Transport
The meeting point is in a very loud location (at the entrance to a train station). We had a hard time hearing our guide until we were away from under the train tracks.
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Nov 19, 2024
Dear Christian, Greetings from Shona.Thank you for sharing your feedback regarding your trip. I'm glad to hear that you enjoyed your overall experience and that your tour guides were exceptional. However, I sincerely apologize for the inconvenience caused by the train tickets.Due to my oversight, we did not notice and change the train ticket time in time. Fortunately, your prompt reminder gave us the opportunity to make amends, avoiding any impact on your upcoming tour.We appreciate this a... Read more

Dear Christian,

Greetings from Shona.Thank you for sharing your feedback regarding your trip. I'm glad to hear that you enjoyed your overall experience and that your tour guides were exceptional. However, I sincerely apologize for the inconvenience caused by the train tickets.Due to my oversight, we did not notice and change the train ticket time in time. Fortunately, your prompt reminder gave us the opportunity to make amends, avoiding any impact on your upcoming tour.We appreciate this a lot.

Thank you again for your input, and wish you and your family happy all the time.

Best regards as always,
Shona

Amazing Honeymoon Experience!
Japan | Oct 12 - Nov 2, 2024

T
Thomas F.
Flagami, FL | Reviewed on Nov 03, 2024
Our three weeks in Japan were fantastic. Our local guide Shona suggested locations and activities that we would have had difficulty finding on our own but that made the trip very memorable. The accommodations she found for us, particularly the Ryokan in Kawaji Onsen, were among the best hotels we have ever stayed at and were staffed by some of the nicest people we've ever met. We felt very pampered.
Shona was always available and prompt in responding to our inquiries and issues even with the...
Read more

Our three weeks in Japan were fantastic. Our local guide Shona suggested locations and activities that we would have had difficulty finding on our own but that made the trip very memorable. The accommodations she found for us, particularly the Ryokan in Kawaji Onsen, were among the best hotels we have ever stayed at and were staffed by some of the nicest people we've ever met. We felt very pampered.
Shona was always available and prompt in responding to our inquiries and issues even with the substantial time difference between us. She would also send us our itinerary for the day on our trip itself which made things very easy.
The guides she booked for us were very friendly and shared a lot of interesting cultural knowledge about Japan with us. One of our drivers was kind enough to suggest alternative activities on a day when the weather was not cooperating with what was initially planned.
There were a couple of instances where we had a guide booked for us that felt somewhat unnecessary - like days where we went hiking and probably would have preferred to have just had a driver instead. This is also on us in that we could have communicated this preference to her a bit better.
On the whole, Shona was a great planner for our trip to Japan and we would recommend her and KimKim to other travelers in the future!

Hotel Review
Iwaiyado Jyuan Ryokan

Most friendly staff at a hotel we have ever stayed at. Our train was running late and we were worried we would miss our dinner reservation. The driver for the hotel GUESSED that we would be on the last train and was waiting there to bring us back to the hotel so we could get ready for dinner. A gesture of hospitality that I will remember forever. The onsen is also amazing, the best we visited on our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Nov 04, 2024

Hi Thomas,
Thank you for your kind feedback. You are such a considerate and independent guest, and we will work even harder to improve our service and more understanding our clients’ requests. Wishing you all the best, and thank you again for choosing KK to plan this trip for you. Looking forward to seeing you on your next journey!
Best wishes
Shona

A great travel experience!
Japan | Oct 12 - Oct 24, 2024

A
Anne S.
Canada | Reviewed on Oct 25, 2024
Shona was exceptional in her communications and responsiveness to our feedback, when planning the trip. She provided great suggestions for activities and answered any questions I had, promptly and thoughtfully. Once travelling, Shona kept in close contact, checking in and advising us of activity details. She was always available with any questions we had and was very accommodating of some last minute changes we made. The trip components that she arranged were fantastic and the activities... Read more

Shona was exceptional in her communications and responsiveness to our feedback, when planning the trip. She provided great suggestions for activities and answered any questions I had, promptly and thoughtfully. Once travelling, Shona kept in close contact, checking in and advising us of activity details. She was always available with any questions we had and was very accommodating of some last minute changes we made. The trip components that she arranged were fantastic and the activities were always top-notch, fun and interesting. The drivers were great: great communication, reliable and very competent. The Private tour guides we had (Slash, Andy and Tan) all had different styles, which was fun, but they were all great. They were reliable, personable, knowledgable, great communicators and very flexible. They accommodated our interests really well. The small tour group guides, through Magical Trips (Max and, sorry, I did not get the name of the Sumo guide), were very good and those tours were really fun. We were so happy with the trip itinerary and everyone supporting the itinerary. Thank you!

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Oct 29, 2024

Hi Anna,
I'm happy to know you flew safely home. Thanks a lot for choosing KK to arrange your Japan trip. All the best wishes to you and your family. We look forward to seeing you on your next trip.
Best regards
Shona