Yassine (Local Specialist) and Said (Driver in Morocco) were amazing!
Morocco | Sep 22 - Oct 6, 2024

Jenna
Jenna P.
Los Angeles, CA | Reviewed on Oct 11, 2024

Yassine and Said (Driver) were amazing!

Yassine provided great information with short turnaround times before and during our trip.

Said, our driver in Morocco, exceeded my expectations! Said is one of the most kind and thoughtful people I have ever met in my life. I felt very safe and comfortable during my two week trip, and it was really because of Said and his exceptional service and personality. His English is also great - his pronunciation and grammar were exceptional! It was very easy to understand him. I felt like I was talking to an American. Said is also really more than just a driver; he is now a lifelong friend, and he should really be a tour guide because he provided us with great information about his country and shared many personal stories to share about Moroccan culture and history. My friends and I cried when we had to part ways with Said because we enjoyed his company so much. The only complaint I have is that Said's boss assigned him to another job for our last day. Therefore, we got assigned a different driver our last day, and Said was not able to drop us off at the airport. I wish we just had Said the entire trip. Anyone would be lucky to work with Said! I am also hoping you can forward this review to Said and Said's boss. Said deserves all the great recognition in the world because he really went above and beyond to make sure we were taken care of during our trip! If not, please let me know who I can contact to make sure this information gets passed along to Said and his boss. Thank you!

Local specialist: Yassine Echcherki
Yassine
Yassine Echcherki
Local specialist in Morocco | Replied on Oct 18, 2024
Thank you so much for your wonderful feedback! It was such a joy to work with you and plan your trip! I'm thrilled to hear that you had such a positive experience with Said and that he made your trip to Morocco so memorable. I will absolutely forward your kind words to both Said and his boss—I'm sure they will deeply appreciate it. It's always heartwarming to hear that our team members go above and beyond to ensure a fantastic experience for our guests. I apologize for the last-minute driver... Read more

Thank you so much for your wonderful feedback! It was such a joy to work with you and plan your trip! I'm thrilled to hear that you had such a positive experience with Said and that he made your trip to Morocco so memorable. I will absolutely forward your kind words to both Said and his boss—I'm sure they will deeply appreciate it. It's always heartwarming to hear that our team members go above and beyond to ensure a fantastic experience for our guests.

I apologize for the last-minute driver change on your final day, and I completely understand your feelings about wanting to have Said for the entire trip. This was a special situation that affected our driver's availability but I'm glad to hear that everything worked out well with the secondary driver.

Thank you again for sharing your experience, and I'll make sure Said receives the recognition he truly deserves!