Prompt Service in a Foreign Country
Morocco | Dec 20 - Dec 26, 2023

Eric
Eric W.
Newark, NJ | Reviewed on Jan 08, 2024

Overall we are very happy we booked through Kimkim on a recent 7 day tour to Morocco that just concluded before the New Year. For context there were 3 of us on this 7 day journey, my wife, my young adult daughter and myself. We flew out from NYC. All three of us have busy schedules and we were looking for something adventurous but not borderline dangerous (e.g. Egypt or Turkey at this time). We are not into camping, interested in history but not looking for a full blown history course either.
Fast forward to the punchline: Kimkim is good and delivered on its promise. I like their descriptive itineraries. Mostly accurate. But Original Travels led by Abdellah really delivered and we are glad we had Original looking out for us and providing prompt service. Flying in we knew Morocco was a welcoming country but also a lower middle-income country. This meant hotel accommodations could have a wide range. Hence, we picked the "luxury" tier service (not into camping nor campy). We did not expect Four Seasons but a US style Holiday Inn was the expected floor. We stayed in 4 places over 7 days, Casablanca, Chefchaouen, Fes and Marrakech. We love the variety of hotels and luxury ryads Original curated for us. Each were unique. La Maison Arabe hotel ranks as our favorite stay. Sofitel in Casablanca was a perfect modern choice after a red eye flight - and has a fabulous breakfast. Lina ryad is so unique, beautiful and private. But there was a glitch at Fes. When we pulled into the parking lot next to Dar Lys ryad after a 5+ hour road trip, we were greeted with a putrid stench. Apparently there was a river near by. After we checked into this otherwise beautiful facility the stench was fainter but unmistakable. We then had the misfortune of facing noisy neighbors and reving motorbikes at night. Early next morning, we were all exhausted and the whole trip experience teetered on the edge of collapse because we needed rest. So I texted Original's Said and he promptly found us a different, modern hotel. No question asked! This is why thou shall not DIY when touring Morocco :-)
Other highlights: desert camel ride arranged and rearranged at the last minute; dinner with a local family at Fes was unique and unforgettable. Thank you, Mohammad and family for your hospitality; our tour guides Sharif in Fes and Hanan in Marrakech were very professional. Our trusty driver Oussama (not Bin Laden he'd add with a smile) loves to say exactly and was always on time and always politely waiting outside. Too many to cover every point, but I would recommend kimkim and Original Travel to friends.

Hotel Reviews
Sofitel Casablanca Tour Blanche
Casablanca

Modern amenities. Fabulous breakfast and room service. Just the ride option after a red eye flight.

Staff
Cleanliness & Comfort
super comfy beds
Lina Ryad & Spa
Chefchaouen

Gorgeous view of the Blue City. Extremely private. Lovely dinner.

Authenticity & Character
A porter carries your suitcase after 5 minutes of winding alleys. Need I say more?
Location
Head to the rooftop!
Staff
Cleanliness & Comfort
Love the 3 bed set up in our room. The bathroom was really nice.
Dar Lys - Luxury Riad & Spa
Fes

No go.

Authenticity & Character
Location
Putrid stench outside.
Staff
Cleanliness & Comfort
green mold on the shower head
La Maison Arabe Hotel
Marrakech

We were treated like royalty. Got upgraded to the penthouse / roof top unit 287 (yeah, only 2-3 floors in a traditional ryad). The place looked like an ambassador's residence with a walk in closet that can fit wardrobe for a dozen people. I credit that to our guide Said - even though he did not take credit for that.

Authenticity & Character
listening to traditional music and dinning next to the indoor pool was awesome
Location
about 10m walk to the main plaza
Staff
Cleanliness & Comfort
Top quality bathroom and facilities.
Activity Reviews
Journey of Colours: Roman Ruins of Volubilis, Moulay Idriss & Meknes
Journey of Colours: Roman Ruins of Volubilis, Moulay Idriss & Meknes
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Difficult terrain. Our driver Oussama is super skillful.
A Taste of Tradition: Sharing Stories and Savory Delights at a Moroccan Home
A Taste of Tradition: Sharing Stories and Savory Delights at a Moroccan Home
Morocco

Thank you, Mohammad and family for your hospitality.

Quality of Experience
Food
Authentic!
Guides, Drivers and Staff
Transport
Camel Riding in Marrakech Palm Grove
Camel Riding in Marrakech Palm Grove
Marrakesh

We went to Agafy instead thanks to Original Travel's suggestion last minute. Our driver Oussama knew the area very well. The desert landscape is amazing!

Quality of Experience
Guides, Drivers and Staff
Oussama (not Bin Laden) is always prompt, exact and polite.
Transport
The SUV is a bit charming but fits the occasion.
Explore the Grandeur of Hassan II Mosque
Explore the Grandeur of Hassan II Mosque
Morocco

Obviously, the country put a lot of work into this mosque and it shows. It's not a museum but an active place of worship 5 times a day.

Guides, Drivers and Staff
Exploring Morocco's Historic Path: Fes to Marrakech Adventure
Exploring Morocco's Historic Path: Fes to Marrakech Adventure
Morocco

Long, exhausting drive. Took 7+ hours and we did not waste time on the road.

A Scenic Journey: From Casablanca to Chefchaouen via Rabat
A Scenic Journey: From Casablanca to Chefchaouen via Rabat
Morocco

This trip is surprisingly compact and good. See pictures of multiple sites we visited.

Quality of Experience
Food
Took too long
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Jan 08, 2024
Hi Eric, Thank you immensely for sharing your detailed experience from your recent 7-day tour to Morocco booked through Kimkim. We're thrilled to hear that overall, you had a satisfying and memorable journey with your wife and daughter, exploring the wonders of Morocco. It's fantastic to know that the trip fulfilled your expectations in terms of adventure without compromising safety. We understand the importance of finding the right balance, especially with busy schedules and varied... Read more

Hi Eric,

Thank you immensely for sharing your detailed experience from your recent 7-day tour to Morocco booked through Kimkim. We're thrilled to hear that overall, you had a satisfying and memorable journey with your wife and daughter, exploring the wonders of Morocco.

It's fantastic to know that the trip fulfilled your expectations in terms of adventure without compromising safety. We understand the importance of finding the right balance, especially with busy schedules and varied interests. Your feedback about the descriptive itineraries and their accuracy is greatly appreciated, as we continuously strive to provide clear and reliable information to our travelers.

We're delighted that Original curated a selection of diverse and unique accommodations that mostly met your expectations. We're sincerely sorry to hear about the inconvenience you faced at Dar Lys Ryad in Fes due to unexpected circumstances like the nearby river and noisy neighbors. However, we're glad that our team swiftly resolved the issue by arranging an alternative modern hotel promptly, ensuring your comfort and well-being.

Your recounting of the highlights, from the desert camel ride to the unforgettable dinner with a local family in Fes, beautifully captures the essence of cultural immersion and the unique experiences Morocco has to offer. We're thrilled that Mohammad and his family provided you with warm hospitality and that our tour guides and driver contributed positively to your journey.

Your recommendation of kimkim and Original Travel to friends means the world to us. We appreciate your trust and would love to assist you again on your future travel adventures.

Warm regards,
Abdel