Local Professionals are Great but Disappointed in Kimkim
Morocco | Jun 12 - Jun 26, 2024

Z
Zee S.
Sacramento, CA | Reviewed on Jun 27, 2024

Ali and the other guys who work at Original Travels are very nice people. Our driver Nurudin was super nice and excellent at driving. Unfortunately they are not experts in luxury travel and do not know much about the type of travel we were looking for. I blame Kimim for this because they connected us with these professionals. It was not really their fault because they were just trying to do their best. None of the locals had actually been inside the palaces we wanted to see so how could they be 'specialists." We are highly disappointed in Kimkim as a service and do not recommend it.

Hotel Reviews
Sofitel Casablanca Tour Blanche
Casablanca

This is not a five star hotel. It is currently under renovation/construction and should be avoided at all costs. I would also not recommend this location for African or African American and non-Arab non-European presenting travelers.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Jasmine
Chefchaouen

This is a lovely hotel with amazing views and helpful courteous staff. The breakfast is also delicious and the rooms are nice. Things to be mindful of, this is a dry hotel, so there is no bar. There are a lot of stairs and so no appropriate for folks who cannot climb several flights of stairs.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The stairs are an issue if you have knee problems/mobility issues.
Hotel Sahrai
Fès

Great room. It is out of the city but if you want a modern place with a lovely rooftop then this is a good choice. The pool area is lovely. The bar was closed due to Eid but is supposed to be great. Room was very clean and modern. This is a good choice if you need a break from staying inside the Medinas or Riads.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Luxury Camp Erg Chebbi
Merzouga

Excellent experience with great hosts. The camp was beautiful and had a pool (must have for the summer) the workers did a great job of arranging food, drinks and generally making us feel safe and entertained.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ksar El Kabbaba
Skoura

Nice place with friendly staff. Also has a good pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Heure Bleue Palais - Relais & Châteaux
Essaouira

Nice hotel but it is a bit old. There is a damp smell in rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tasting Marrakesh: A Private Gastronomic Adventure
Tasting Marrakesh: A Private Gastronomic Adventure
Marrakesh

Really good food. Guide was knowledgeable as well.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fes Unveiled: Unravel the Riches of Morocco's Ancient City
Fes Unveiled: Unravel the Riches of Morocco's Ancient City
Fes

City was closed due to Eid. The guide was not very good and took us to several shops where we felt pressured to buy.

Quality of Experience
Guides, Drivers and Staff
Our driver was great but the guide was not good
Transport
 Fez to Merzouga Desert - The Road to Serenity
Fez to Merzouga Desert - The Road to Serenity
Morocco

We had a nice drive with our driver. He is a good driver, very safe.

Quality of Experience
Guides, Drivers and Staff
Transport
Skoura to Marrakech via Ouarzazate & Aït Benhaddou
Skoura to Marrakech via Ouarzazate & Aït Benhaddou
Morocco

Great experience. Beautiful drive.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Architectural Elegance: A Journey through the Hassan II Mosque
Architectural Elegance: A Journey through the Hassan II Mosque
Morocco

The guide was not necessary but the mosque is beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Essaouira Revealed: An Immersive Guided Experience of History and Heritage
Essaouira Revealed: An Immersive Guided Experience of History and Heritage
Morocco

One of the better local guides we had. Did not push us to make purchases and knew a lot about the town and local history.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Abdellatif Benaissa
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Jul 23, 2024
Hi Zee, Thank you for taking the time to share your experience with Original Travels and Kimkim. We're pleased to hear that you found Ali, Nurudin, and the team at Original Travels to be friendly and skilled. However, we deeply regret that your expectations for luxury travel were not met. We understand how crucial it is for a travel experience to align with your preferences and needs, especially when it comes to specialized tours. Your feedback is invaluable and will be used to improve our... Read more

Hi Zee,

Thank you for taking the time to share your experience with Original Travels and Kimkim. We're pleased to hear that you found Ali, Nurudin, and the team at Original Travels to be friendly and skilled. However, we deeply regret that your expectations for luxury travel were not met.

We understand how crucial it is for a travel experience to align with your preferences and needs, especially when it comes to specialized tours. Your feedback is invaluable and will be used to improve our services. We strive to offer the best experiences and will work diligently to address these concerns.

We apologize for any inconvenience caused and appreciate your honest review.

Best regards,
Abdel