From start to finish, a good experience
Chile | Jan 12 - Feb 10, 2025

Sheila
Sheila G.
Italy | Reviewed on Feb 17, 2025

From start to finish, we had a good experience. I don't know if we saved any money using KimKim, but we definitely were more organized and less stress and we didn't have to spend hours and hours doing the planning ourselves. So, that was a huge benefit. We learned about a Puma refuge while we were visiting Chile that I would have liked to have visited (but didn't because we didn't know about it), but otherwise I felt that our trip covered all the "must-do" sights. Francisco managed questions and interactions with vendors along the way, so we felt we were well informed.

Hotel Reviews
Hotel La Casa de Don Tomás
San Pedro de Atacama

The hotel is nice, and the rooms are a good size. The restaurant for dinner was very good. The lunch menu is very small - basically burgers. The rooms have no A/C, just a fan . . . so it can get quite warm in the summer. The pool did not have fresh water; it looked stagnant and not inviting at all.

Authenticity & Character
Location
It's about a 6 minute walk to the main street in town.
Staff
Very helpful
Cleanliness & Comfort
Holiday Inn Santiago - Airport Terminal
Santiago

We stayed here multiple times as we flew to the airport one day and back out again the next day. The dinner restaurant is fine, but the breakfast wasn't worth waking up for. We went the first day and then after that didn't bother with breakfast because the fruit looked sad, the eggs were runny, and nothing really looked appealing. The rooms are nice, large, and well air-conditioned. It is a very easy walk from arrivals to the hotel.

Authenticity & Character
This is a regular Holiday Inn . . . nothing special in terms of "authenticity and character"
Location
Staff
Cleanliness & Comfort
Tupa Hotel
Hanga Roa

We didn't end up staying at this hotel. We booked it and paid for it and didn't get a refund. In spite of that, we switched to another hotel. The room was not well-maintained. The shower pan was stained and dirty looking - no way was I going to stand in that shower. The rest of the bathroom was sad. The room was very hot . . . and there was only a fan. The door to the patio had a screen, but it had holes in it. The only place for wifi was by reception, which was also sad looking - not a place where you want to hang out at all. The location would have been fine - about an 8 minute walk to the main restaurants/beach area, but we couldn't handle it.

Authenticity & Character
Run down, not well maintained or cleaned
Location
Staff
On check-in, the receptionist tried to get me to pay for a room that had been pre-paid. When we decided not to stay and tried to find him to return the key, he wasn't even at the desk.
Cleanliness & Comfort
Run-down, poorly maintained and not well cleaned.
Hotel del Glaciar Libertador
El Calafate

This hotel is older - the rooms are small and a bit run-down. There is no elevator, so if you're traveling with suitcases, request a room on the ground floor. The breakfast area is upstairs, so that could be a problem if you have mobility issues. The toilet in our room was lopsided . . . which tells you the attention to detail to expect in the hotel. The location is fine - and easy 5 minute walk to the beginning of the main street through the small town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alma Sur
Punta Arenas

The foyer and reception areas are much nicer than the rooms. The rooms are small and the bathrooms (and the shower) are tiny. The food was fine. The location is okay, but you are at least 12 minutes walk from the water.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
AKA Patagonia
Puerto Natales

The hotel is new and well-maintained, but it is a 10-minute, rough ride through rough roads via Uber to get to the town where the restaurants are. After a long day of excursions, we weren't particularly excited about having to catch an uber into town. The cost of the uber is reasonable, about $5 USD each way, but it's a bit of a hassle. The breakfast was nice - and is available in the fridge (cereal, breads, coffee, and fruit) so you can eat it when you want to . . . which means you don't have to get a packed breakfast for an early excursion. That was a nice benefit.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Fundador
Santiago, Región Metropolitana

We stayed here twice. Depending on what you want to do, this location could be good. Apparently it is completely unsafe in the evenings, though. The desk clerk and 2 strangers all told us to hold on to our phones and be careful . . . . Yikes! The rooms have A/C, but our first room was HOT and the AC was supposedly on. The other two rooms were a bit better, but not really cooled. So, if you like a room to be cool when you sleep, I would go elsewhere. The dinner and the breakfasts were both good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Feb 18, 2025
Hi Sheila, Thank you so much for your detailed feedback and for taking the time to share your experience. I’m delighted to hear that overall you had a good trip and that you felt well-informed throughout the journey. It’s wonderful to know that our efforts in organizing and managing the vendors helped make your travel planning much less stressful. I truly appreciate your honest insights regarding the hotels. Your comments on Hotel La Casa de Don Tomás, Holiday Inn Santiago – Airport... Read more

Hi Sheila,

Thank you so much for your detailed feedback and for taking the time to share your experience. I’m delighted to hear that overall you had a good trip and that you felt well-informed throughout the journey. It’s wonderful to know that our efforts in organizing and managing the vendors helped make your travel planning much less stressful.

I truly appreciate your honest insights regarding the hotels. Your comments on Hotel La Casa de Don Tomás, Holiday Inn Santiago – Airport Terminal, Tupa Hotel, Hotel del Glaciar Libertador, Hotel Alma Sur, and Hotel Fundador are invaluable. I'm sorry that some aspects, such as the pool conditions, breakfast offerings, and room maintenance at certain hotels, did not fully meet your expectations. Your review will certainly help us improve and fine-tune our recommendations for future travelers.

Thank you again for your feedback. I’m committed to delivering a 5-star experience next time and hope we have the opportunity to serve you again soon.

Best regards,
Francisco