Profile photo for Francisco Torres
7341 messages
active 14 hours ago

Francisco Torres

Since I was little, I have been fascinated by getting to know the great wide world. The exchange with other cultures has always been my focus. Therefore, I have made my interest my profession. In Italy, I studied tourism for a couple of years. During my travels, I found a country where I feel most comfortable: Chile! The Chileans advertising slogan: "Chile Naturaleza Abierta" translated to English would be "Chile Open Nature" has proven true for me. In Valparaiso, I have found my second home and from here I am happy to share the magic of the country with tourists from all over the world.
I look forward to taking care of you and making sure your trip to Chile fulfills all your expectations and is filled with the most memorable experiences.

What places and activities do you specialize in?

""I specialize in creating truly personalized trips that are designed for each traveler or group. The main destinations I cover are Santiago, wine valleys, Valparaiso, Punta Arena, Puerto Varas, Lake District, Chiloé Island, Austral Road, Puerto Natales, Torres del Paine, Easter Island, and Atacama combined with Uyuni Salt Flat. However, I cover all of the country and can plan a trip to any destination you want or that I believe you will like.
I enjoy planning trips for couples, families, independent travelers, those wanting to relax, those seeking to learn and immerse in our local culture, wine lovers, nature explorers, beach fans, and foodies— for everyone that wants to visit Chile! I specialize in boutique and 5-star hotels, but I love being creative, and every trip I plan is tailored to your wants and interests!""

How did you get involved in travel?

""Around 2008 I began traveling to Peru each summer, organizing trips for my family, my faculty of tourism in the university in Ecuador. This initiative brought me back each summer and from there I discovered the world of backpacking. After numerous trips and years spent in South America, it became clear that I wanted to root myself here, and what better place than Chile? With over 7 years of experience in the hospitality industry and a grand passion for travel and the outdoors, I decided that a career in the adventure travel industry was the way to go, and here I am!""

Please share a unique travel experience you will never forget.

"I will never forget when I visit an old friend who is dedicated to offering ancestral tours in Bolivia! The locals were really friendly, we ate the famous alpaca meat, the guinea pig, and their local drink. The beaches were spectacular and the paths majestic. I am in love with this country. I feel like I've been transported back 50 years which I find fascinating as I am a lover of nature and connect with local people."

Francisco is part of the following groups: Patagonia Travel Agents, Chile Travel Agents
Top itineraries and travel advice
Patagonia & Atacama Desert - 10 Days
Explore regions on both ends of Chile's latitudinal spectrum with this 10-day itinerary. After getting a taste of Santiago, fly north to the Atacama desert—an oasis in the...
Wonders of Chile - 14 Days
On this two week trip, you’ll visit many of the classic places that have made Chile an iconic country for travelers and mountaineers alike. You’ll journey to places like the...
Atacama Desert & Easter Island - 13 Days
This 13-day trip combines two bucket-list items in Chile, rarely visited by tourists. Kick-off with a day in Santiago before you're jetting off again—this time to the South...

Recent trip reviews for Francisco

From start to finish, a good experience
Chile | Jan 12 - Feb 10, 2025

Sheila
Sheila G.
Italy | Reviewed on Feb 17, 2025
From start to finish, we had a good experience. I don't know if we saved any money using KimKim, but we definitely were more organized and less stress and we didn't have to spend hours and hours doing the planning ourselves. So, that was a huge benefit. We learned about a Puma refuge while we were visiting Chile that I would have liked to have visited (but didn't because we didn't know about it), but otherwise I felt that our trip covered all the "must-do" sights. Francisco managed questions... Read more

From start to finish, we had a good experience. I don't know if we saved any money using KimKim, but we definitely were more organized and less stress and we didn't have to spend hours and hours doing the planning ourselves. So, that was a huge benefit. We learned about a Puma refuge while we were visiting Chile that I would have liked to have visited (but didn't because we didn't know about it), but otherwise I felt that our trip covered all the "must-do" sights. Francisco managed questions and interactions with vendors along the way, so we felt we were well informed.

Hotel Reviews
Hotel La Casa de Don Tomás
San Pedro de Atacama

The hotel is nice, and the rooms are a good size. The restaurant for dinner was very good. The lunch menu is very small - basically burgers. The rooms have no A/C, just a fan . . . so it can get quite warm in the summer. The pool did not have fresh water; it looked stagnant and not inviting at all.

Authenticity & Character
Location
It's about a 6 minute walk to the main street in town.
Staff
Very helpful
Cleanliness & Comfort
Holiday Inn Santiago - Airport Terminal
Santiago

We stayed here multiple times as we flew to the airport one day and back out again the next day. The dinner restaurant is fine, but the breakfast wasn't worth waking up for. We went the first day and then after that didn't bother with breakfast because the fruit looked sad, the eggs were runny, and nothing really looked appealing. The rooms are nice, large, and well air-conditioned. It is a very easy walk from arrivals to the hotel.

Authenticity & Character
This is a regular Holiday Inn . . . nothing special in terms of "authenticity and character"
Location
Staff
Cleanliness & Comfort
Tupa Hotel
Hanga Roa

We didn't end up staying at this hotel. We booked it and paid for it and didn't get a refund. In spite of that, we switched to another hotel. The room was not well-maintained. The shower pan was stained and dirty looking - no way was I going to stand in that shower. The rest of the bathroom was sad. The room was very hot . . . and there was only a fan. The door to the patio had a screen, but it had holes in it. The only place for wifi was by reception, which was also sad looking - not a place where you want to hang out at all. The location would have been fine - about an 8 minute walk to the main restaurants/beach area, but we couldn't handle it.

Authenticity & Character
Run down, not well maintained or cleaned
Location
Staff
On check-in, the receptionist tried to get me to pay for a room that had been pre-paid. When we decided not to stay and tried to find him to return the key, he wasn't even at the desk.
Cleanliness & Comfort
Run-down, poorly maintained and not well cleaned.
Hotel del Glaciar Libertador
El Calafate

This hotel is older - the rooms are small and a bit run-down. There is no elevator, so if you're traveling with suitcases, request a room on the ground floor. The breakfast area is upstairs, so that could be a problem if you have mobility issues. The toilet in our room was lopsided . . . which tells you the attention to detail to expect in the hotel. The location is fine - and easy 5 minute walk to the beginning of the main street through the small town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alma Sur
Punta Arenas

The foyer and reception areas are much nicer than the rooms. The rooms are small and the bathrooms (and the shower) are tiny. The food was fine. The location is okay, but you are at least 12 minutes walk from the water.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
AKA Patagonia
Puerto Natales

The hotel is new and well-maintained, but it is a 10-minute, rough ride through rough roads via Uber to get to the town where the restaurants are. After a long day of excursions, we weren't particularly excited about having to catch an uber into town. The cost of the uber is reasonable, about $5 USD each way, but it's a bit of a hassle. The breakfast was nice - and is available in the fridge (cereal, breads, coffee, and fruit) so you can eat it when you want to . . . which means you don't have to get a packed breakfast for an early excursion. That was a nice benefit.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Fundador
Santiago, Región Metropolitana

We stayed here twice. Depending on what you want to do, this location could be good. Apparently it is completely unsafe in the evenings, though. The desk clerk and 2 strangers all told us to hold on to our phones and be careful . . . . Yikes! The rooms have A/C, but our first room was HOT and the AC was supposedly on. The other two rooms were a bit better, but not really cooled. So, if you like a room to be cool when you sleep, I would go elsewhere. The dinner and the breakfasts were both good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Feb 18, 2025
Hi Sheila, Thank you so much for your detailed feedback and for taking the time to share your experience. I’m delighted to hear that overall you had a good trip and that you felt well-informed throughout the journey. It’s wonderful to know that our efforts in organizing and managing the vendors helped make your travel planning much less stressful. I truly appreciate your honest insights regarding the hotels. Your comments on Hotel La Casa de Don Tomás, Holiday Inn Santiago – Airport... Read more

Hi Sheila,

Thank you so much for your detailed feedback and for taking the time to share your experience. I’m delighted to hear that overall you had a good trip and that you felt well-informed throughout the journey. It’s wonderful to know that our efforts in organizing and managing the vendors helped make your travel planning much less stressful.

I truly appreciate your honest insights regarding the hotels. Your comments on Hotel La Casa de Don Tomás, Holiday Inn Santiago – Airport Terminal, Tupa Hotel, Hotel del Glaciar Libertador, Hotel Alma Sur, and Hotel Fundador are invaluable. I'm sorry that some aspects, such as the pool conditions, breakfast offerings, and room maintenance at certain hotels, did not fully meet your expectations. Your review will certainly help us improve and fine-tune our recommendations for future travelers.

Thank you again for your feedback. I’m committed to delivering a 5-star experience next time and hope we have the opportunity to serve you again soon.

Best regards,
Francisco

Read all Chile reviews

We didn't work with Fransisco, but with Pamel...
Chile | Jan 16 - Jan 26, 2025

Claudia
Claudia P.
Flagami, FL | Reviewed on Feb 03, 2025
We didn't work with Fransisco, but with Pamela. Perhaps they work together.
This feedback is to help operations and not complaints. I was grateful for Pam's assistance in getting my misplaced bags returned very quickly.
Other than that, I found my group had to inquire many times before we got some answers. More details and information would be very helpful in your clients planning.
The website was not so easy to navigate.
Also, we were told we had a busr ide of several hours and should bring... Read more

We didn't work with Fransisco, but with Pamela. Perhaps they work together.
This feedback is to help operations and not complaints.

I was grateful for Pam's assistance in getting my misplaced bags returned very quickly.
Other than that, I found my group had to inquire many times before we got some answers. More details and information would be very helpful in your clients planning.
The website was not so easy to navigate.
Also, we were told we had a busr ide of several hours and should bring some snacks. We were not told we should prepare for an 11 hour ride and to bring actual meals along. We were not prepared.

We had a very good time, nonetheless. Thank you.

Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Feb 07, 2025
Hi Claudia, Thank you for taking the time to share your thoughts about your trip. I truly appreciate your feedback. I do remember mentioning that the journey from Punta Arenas to El Calafate was quite long and that I recommended taking a public bus because a private transfer, as you originally wanted, would have been extremely expensive. That being said, I understand that more details and clearer communication would have been helpful in your planning, and I will definitely take your... Read more

Hi Claudia,

Thank you for taking the time to share your thoughts about your trip. I truly appreciate your feedback.

I do remember mentioning that the journey from Punta Arenas to El Calafate was quite long and that I recommended taking a public bus because a private transfer, as you originally wanted, would have been extremely expensive.

That being said, I understand that more details and clearer communication would have been helpful in your planning, and I will definitely take your comments into account to improve for the future.

I’m really glad to hear that, despite the challenges, you still had a very good time! Thank you again for your feedback, and I hope to assist you in another adventure in the future.

Best regards,
Francisco

Amazing and Wonderful
Chile | Jan 19 - Jan 22, 2025

Rakesh
Rakesh S.
Canada | Reviewed on Jan 30, 2025

Francisco was wonderful in helping us plan this trip, lots of great suggestions...and when he was away on work he had a colleague interact and she filled his show very nicely. Overall they made is a very easy, smooth sailing trip!

Local specialist: Francisco Torres
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Photo taken by Rakesh S
Show 18 more photos
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Jan 30, 2025

Hi Rakesh,

I’m absolutely happy to hear that you had an incredible time in Iguazu! It really means a lot to Pamela and me that we could help make this part of your journey special. It’s great to know that you enjoyed every moment. Helping you create those memories was truly a pleasure, and thanks for sharing your photos.

Wishing you the best,
Francisco

Read all Chile reviews

Our trip to Chili from December 26 - January 8 was an abysmal fail because of the lack of organization and professionalism exhibited by KimKim.
Chile | Dec 27 - Jan 7, 2025

Chris
Chris D.
Boulder, CO | Reviewed on Jan 10, 2025
Our trip to Chili from December 26 - January 8th with our family of five, was a huge disappointment because of the poor organization from KimKim. The start of our trip was "Rocky" as we didn't receive our bags after spending several days trying to fly to Santiago, of which was no ones fault, but the person of whom picked us up at the hotel our first morning in Santiago to take us back to the airport to fly to Puerto Natales, had no information about our losing our bags and we couldn't... Read more

Our trip to Chili from December 26 - January 8th with our family of five, was a huge disappointment because of the poor organization from KimKim.

The start of our trip was "Rocky" as we didn't receive our bags after spending several days trying to fly to Santiago, of which was no ones fault, but the person of whom picked us up at the hotel our first morning in Santiago to take us back to the airport to fly to Puerto Natales, had no information about our losing our bags and we couldn't communicate to our driver that we had to go to a certain part of the airport to retrieve them. We finally got ahold of Angel, our food tour person in Santiago and he translated the information to our driver. It was very stressful and should have been taken care of by KimKim.

We have used KimKim for another trip that was spectacular in Norway, while spending two weeks with the most spectacular guidance from our guide (Mathias) with KimKim. This current trip to Chili and Patagonia was abysmal in comparison. We had one miscommunication after the next and it was very apparent that KimKim was utilizing 1, 2 and 3 party groups to facilitate our trip. There were several times when we did not know who our contact was and we were contacting three different people at a time trying the get the situations worked out. After being picked up by our tour guide (Felipe) in Puerto Natales at the beginning of out trip, we had to tell him what was on our agenda. He had some kind of an idea with our touring the national park, but did not know anything about lunch and that it was to be provided. We had to wait 30 minutes at 2:30 in the afternoon, standing in the foyer of the restaurant to see what we were allowed to order and then waiting another 10 minutes to see if we had drinks provided.

On our second day in Puerto Natales, Felipe again didn't know that tix were already purchased for the boat ride to the French Valley for our trek to the Torres Del Paine, so I husband spent a good amount of time frantically trying to book tix finding out that the day was sold out!!! We decided that we would just drive straight to the boat to try to ask to please allow us on as this was our only day to trek, but then on our way heard from Pamela, via text that tix were already purchased for us. Very stressful.
We were unhappy with the accommodations in Puerto Natales as the Glacier Hotel was more like a banged up youth hostel. The bedding was visibly dirty in one of our rooms and there was actually a hole in one of the bathroom doors where it had been either kicked in or in someway damaged. We were moved to another room which was nicer, but still found the hotel unacceptable. The breakfast offered was sub par as well, with the only hot item being scramble eggs and everything else store bought, packaged pastries and the like. We did inform or original contact, Francisco that we were unhappy, but he informed us that because it was high season, this place was our only option. This is totally untrue as we called around and found several properties that were not booked.

We were so disappointed with the Glacier Hotel that we contacted Francisco and had our hotel in Puerto Varas changed after seeing it was of the same calibar hotel as the Glacier and was outside the city limits, where we would not be able to walk the town. We were charged an extra $500 and service fees to change to the new Hotel for three nights. Again Francisco said that he had to book the original hotel in Puerto Varas because of late booking, but this too wasn't true as we had no trouble booking at the Hotel Puelche of which we very much enjoyed, we could walk to town and loved the accommodations. When my husband looked back at communication with Francisco, my husband inquired why we were booked in this hotel, and we were told once again that it was an availability issue and we wouldn't want any other place, that this was "THE" place to stay.

Lastly, we were booked at the Hilton Hotel by the airport in Santiago for out last two nights of which is 15 to 30 min away from any sites and my husband contacted Francisco before we arrived in Chili about changing this hotel and never received a response from him.

We are a traveling family of five and have been to over 80 countries and now have the means to hire a company to assist us with planning trips and moving forward, will not employ KimKim for the job.

Considering the amount we paid for the trip to Chili, the return was abysmal.

We have many friends of whom travel and too, will not recommend your company to them as a source for travel.

Stephanie Drummond

Hotel Reviews
Hotel Glaciares
cesson sevigne

This is like an old youth hostel. Low budget place with very nice people running the front desk. The rooms were pretty clean, but bedding not and no mattress covers, just a very thin sheet.

Authenticity & Character
Bedding upgraded and mattress covers
Location
Walking to downtown
Staff
Very nice people all around
Cleanliness & Comfort
Our duvet covers were noticeably dirty and had no covers on them.
Park Plaza Santiago
Santiago

It was a middle of the road hotel.

Authenticity & Character
The bedding
Location
Staff
Cleanliness & Comfort
Activity Review
Santiago Food Tour & Cooking Class
Santiago Food Tour & Cooking Class
Santiago

We love Angel and Jenny. We had a blast cooking and loved the food. Very sweet couple.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Jan 19, 2025

Hi Chris,

Thank you so much for your feedback. I truly appreciate it. Although we’re glad you’ve enjoyed the overall experience in Chile, we will definitely take your advice and comments into consideration when choosing the hotels in the future to avoid any inconveniences. We’ll also work on improving the communication with the operation team and keep them updated on all details.

We apologize again if you had these inconveniences, and we’ll do our best to ensure the best experiences for our future travelers, especially during peak season.

Feedback on the Chile trip
Chile | Dec 20 - Dec 31, 2024

R
Rohit M.
Newark, NJ | Reviewed on Jan 06, 2025
Here is feedback on the Chile trip
1. The organization by Francisco was less than what I expected. Communication was done with him over Kimkin portal or verbally but then actions were different.
2. The hotels that were promised were changed after we paid the deposit and they were much worse than we initially were told.
3. The hotel in San Pedro de Atacama (Don Raul) was very bad – I even sent photos of the hotel. The toilet seat did not fit the toilet bowl, no closet, extremely small room... Read more

Here is feedback on the Chile trip
1. The organization by Francisco was less than what I expected. Communication was done with him over Kimkin portal or verbally but then actions were different.
2. The hotels that were promised were changed after we paid the deposit and they were much worse than we initially were told.
3. The hotel in San Pedro de Atacama (Don Raul) was very bad – I even sent photos of the hotel. The toilet seat did not fit the toilet bowl, no closet, extremely small room with barely much room for luggage, no closet, very small shower with half the shower door so water will spill out. This was not a 3 start hotel.
4. We were told that there will be 2 cabins in Torres Del Paine in Konkashken Lodge for 2 days. Then Francisco said that there was only 1 cabin with 4 beds and everything else was booked and nothing else was available. He never told us that the 1 cabin will be with bunk beds – imagine that! 4 adults, 2 aged in mid-thirties and 2 in their sixties trying to fit in bunk beds. We discussed with the owner/manager and she said Francisco changed the reservation from 2 cabins to 1 cabin and they had rooms available (but Francisco told us that there were no rooms available when original booking was done). The situation was so bad that we could not stay a second night as we had planned and paid for. Originally when I had asked Francisco that he should reduce the amount since he had charged for 2 cabins and changed the reservation for one cabin he said that vegetarian food was expensive so he will not reduce the price. This was not true also. I should be refunded for 2 rooms for 1 night and also for the other night that we were forced to spend in totally unacceptable accommodation with bunk beds in a single cabin.
5. I did not expect this kind of service from KimKim. Extremely disappointed.

Otherwise Chile and specially Torres Del Paine overall is a wonderful place to visit.

Hotel Reviews
Hotel Don Raul
San Pedro de Atacama

Very small room with hardly room for luggage and with bathrooms in poor condition, the checkin clerk at front desk were rude (for English speaking guest). Would not recommend staying at this place.

Authenticity & Character
Location
Staff
A couple of people doing the checkin were rude
Cleanliness & Comfort
Need to fix bathroom, have toilet seats that are right for the bowl, shower door needs fixing to prevent water spills
Hilton Garden Inn Santiago Airport
Santiago

Stayed for short few hours but good service and helpful people

Location
Staff
Cleanliness & Comfort
Hotel Alma Sur
Punta Arenas

Rooms were just okay as they are older and not updated. Restaurant would not server normal course meal and had to have their expensive Christmas meal with limited option

Hotel Plaza El Bosque Ebro
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Konkashken Lodge
Torres del Paine

Very nice, helpful owner

Activity Reviews
Astronomical Tour - Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama

Best tour for Atacama desert and salt flats

Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile

Don's miss it

Quality of Experience
Guides, Drivers and Staff
Transport
Panoramic Santiago City Tour
Panoramic Santiago City Tour
Santiago
Baltinache Hidden Lagoons and Vallecito(magic bus).
Baltinache Hidden Lagoons and Vallecito(magic bus).
Chile

NOthing very spectacular

Navigation Excursion - Balmaceda & Serrano Glacier with Patagonic Lunch
Navigation Excursion - Balmaceda & Serrano Glacier with Patagonic Lunch
Chile

Nice tour

Food
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Jan 08, 2025
Thank you very much for taking the time to leave a review and share your feedback about your recent trip to Chile. I truly appreciate you letting me know your thoughts, especially regarding the hotels. As I mentioned initially when we started the planning process, visiting Chile during the high season can sometimes lead to challenges with hotel availability. The changes in accommodations were due to the limited options at the time of your booking. I understand that this wasn’t ideal, and I... Read more

Thank you very much for taking the time to leave a review and share your feedback about your recent trip to Chile. I truly appreciate you letting me know your thoughts, especially regarding the hotels.

As I mentioned initially when we started the planning process, visiting Chile during the high season can sometimes lead to challenges with hotel availability. The changes in accommodations were due to the limited options at the time of your booking. I understand that this wasn’t ideal, and I take responsibility for not clearly communicating that you would be staying in a room with bunk beds in one of the hotels (Torres del Paine). While I did inform you that this was the only option available, I could have been more detailed in my explanation. As compensation, another night in Puerto Natales was offered to you at no additional cost.

I learned a lot from the feedback shared by travelers like you, and I will work on improving my communication to avoid similar situations in the future. Once again, thank you for your comments—they help me grow and provide better service.

Wishing you all the best,
Francisco

We had an amazing trip to Chile (Santiago , A...
Chile | Dec 21 - Dec 30, 2024

Anindita
Anindita C.
Dallas, TX | Reviewed on Jan 03, 2025
We had an amazing trip to Chile (Santiago , Atacama and Patagonia area) this December. Fransisco had organized our trip very well. He was very good in communicating with us right from the start and keeping us informed about our trip including a detailed packing list. Our local specialist Angel was super nice and very helpful. Same with Jose who was our local specialist at Puerto Natales.
The trips was very well organized and timed. We had an amazing trip. I would definitely travel with them... Read more

We had an amazing trip to Chile (Santiago , Atacama and Patagonia area) this December. Fransisco had organized our trip very well. He was very good in communicating with us right from the start and keeping us informed about our trip including a detailed packing list. Our local specialist Angel was super nice and very helpful. Same with Jose who was our local specialist at Puerto Natales.
The trips was very well organized and timed. We had an amazing trip. I would definitely travel with them again. Thank you very much!!
I would also like to mention that I do like the KimKim platform for communication and information about the trip.
Thank you again!

Hotel Reviews
Hotel La Casa de Don Tomás
San Pedro de Atacama
Authenticity & Character
Very aesthetic local decor.
Location
Walking distance to all great restaurants and shopping on the Main Street.
Staff
Super polite and friendly
Cleanliness & Comfort
45 by Director
Santiago

Very friendly and helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alma Sur
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hostal Los Pinos
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Panoramic Santiago City Tour
Panoramic Santiago City Tour
Santiago

Great guide Ignacio and his driver. Had a great tour.

Tour to Cajón del Maipo: Excursion to Embalse El Yeso from Santiago
Tour to Cajón del Maipo: Excursion to Embalse El Yeso from Santiago
Chile

The guide was not helpful at all. He told us he will pick us up 6:10am and he will wait 15 mins as per his company policy, that should be 6:25am. He arrived 10 mins early and left early. We came down 6:20am and he left with out us and refused to come back. He left at 6:18am!!

Quality of Experience
I
Guides, Drivers and Staff
Transport
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile

One of the best tours. The guide was very enthusiastic and had lots of information. Played Star Wars music as we entered the park 😂 snacks and piano sour at the end of the tour was amazing too.

Quality of Experience
Guides, Drivers and Staff
Super nice
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Great guide.
Transport
FD Tatio Geysers and Machuca
FD Tatio Geysers and Machuca
San Pedro de Atacama

Amazing experience to the geysers and the natural wildlife in the area.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Jan 05, 2025

Thank you so much, Anindita, for your wonderful review! We’re thrilled to hear that you had an amazing time exploring Santiago, Atacama, and the Patagonia region with us.
We’ll be sure to pass along your kind words to Angel and Jose—both are truly passionate about providing memorable experiences, and they’ll be delighted to know they made your journey even better.

We look forward to helping you plan your next adventure! Thank you once again for traveling with us. 😊

A well-organized compact trip to Patagonia
Chile | Dec 15 - Dec 23, 2024

Stefan
Stefan G.
Dallas, TX | Reviewed on Dec 27, 2024
A well-organized compact trip to Patagonia and Santiago. Fransisco, our tour organizer's arrangements were detailed and his instructions were accurate. His and local support along the trip whenever we had hiccups was particularly impressive. Our activities were great, and the local guides were wonderful. We particularly enjoyed Nicholas for our Punta Arenas tour and Jorge for the kayak from Puerto Prat. They were both knowledgeable and their enthusiasm and love for the land was infectious. Read more

A well-organized compact trip to Patagonia and Santiago. Fransisco, our tour organizer's arrangements were detailed and his instructions were accurate. His and local support along the trip whenever we had hiccups was particularly impressive. Our activities were great, and the local guides were wonderful. We particularly enjoyed Nicholas for our Punta Arenas tour and Jorge for the kayak from Puerto Prat. They were both knowledgeable and their enthusiasm and love for the land was infectious.

Hotel Reviews
Hotel Director Vitacura
Santiago, Vitacura, Región Metropolitana

Excellent location, staff and breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alma Sur
Punta Arenas

Mid hotel. Hotel rooms were small, dinner and breakfast were mediocre and payment arrangements were messed up for us. The hotel was very busy with a lot of Antarctica tourists.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sheuen Patagonia
Puerto Natales

Great hotel catering exactly for adventure travel. Staff was awesome. Beds were somewhat worn, but still recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Eberhard Fjord Kayak Adventure!
Eberhard Fjord Kayak Adventure!
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Torres del Paine National Park - Panoramic Tour
Torres del Paine National Park - Panoramic Tour
Chile

Tour is amazing, lunch was a bit chaotic.

Full Day Valparaiso & Viña del Mar - Group Tour
Full Day Valparaiso & Viña del Mar - Group Tour
Santiago

Tour guide was good, but the stops for food were poor.

Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Dec 27, 2024
Hi Stefan, Thank you so much for leaving such a thoughtful and kind review! I’m truly happy to hear that you enjoyed your trip to Patagonia and Santiago. It was a pleasure organizing everything for you, and I’m glad that the arrangements and instructions met your expectations. I’m especially thrilled that you had such a great experience with our local guides, Nicholas in Punta Arenas and Jorge for the kayak tour in Puerto Prat. Their passion for the land truly makes all the difference, and... Read more

Hi Stefan,

Thank you so much for leaving such a thoughtful and kind review! I’m truly happy to hear that you enjoyed your trip to Patagonia and Santiago. It was a pleasure organizing everything for you, and I’m glad that the arrangements and instructions met your expectations.

I’m especially thrilled that you had such a great experience with our local guides, Nicholas in Punta Arenas and Jorge for the kayak tour in Puerto Prat. Their passion for the land truly makes all the difference, and I’m glad you could feel that energy too!

Thanks again for your feedback, and I hope to help you plan another amazing adventure in the future!

Santiago & Patagonia - Amazing Experience!
Chile | Oct 11 - Oct 18, 2024

Edward
Edward S.
Belgium | Reviewed on Oct 27, 2024
Overall a great experience - our guides Javier, Manuel, Angel & Jenny were a lot of fun! We learned alot and were able to pack in a lot of great experiences in a short amount of time. Chile is a beautiful country! Read more

Overall a great experience - our guides Javier, Manuel, Angel & Jenny were a lot of fun! We learned alot and were able to pack in a lot of great experiences in a short amount of time. Chile is a beautiful country!

Hotel Reviews
NOI Indigo Patagonia
Puerto Natales

Very small rooms but the spa area upstairs is great to relax. Location is very good, too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lago Grey
Torres del Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Eco Boutique Bidasoa
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Oct 28, 2024

Thanks a lot for your feedback Edward. that's very kind of you.

I had the most wonderful 6-day trip organised...
Chile | Oct 14 - Oct 19, 2024

G
Georgia B.
United Kingdom | Reviewed on Oct 22, 2024

I had the most wonderful 6-day trip organised by Francisco via KimKim. As a solo traveller, I was a bit nervous, but Fransisco ensured I had a safe, action-packed trip through Chile and Bolivia. All logistics were taken care of. The tours were great, with guides who spoke English. The driver was safe when touring through Bolivia.

I would definitely refer my friends/family to Francisco for help in planning their trip in South America!

Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Oct 22, 2024

Hey Georgia. Tks for your review! I am happy you enjoyed your trip.
Thank you for your trust

Francisco was just absolutely amazing in help...
Chile | Mar 16 - Apr 2, 2024

N
Nilakshi I.
India | Reviewed on Apr 13, 2024
Francisco was just absolutely amazing in helping me plan this trip. he was patient with all my changing requests, worked within my budgets. most importantly, he was always honest and that gives me the confidence to refer him to all my friends. His excursion choices were well thought out, with good companies. he went over and above his brief to help me with flight bookings that were not in his purview. he was always available on whatsapp, email. and responded quickly. my only regret is... Read more

Francisco was just absolutely amazing in helping me plan this trip. he was patient with all my changing requests, worked within my budgets. most importantly, he was always honest and that gives me the confidence to refer him to all my friends. His excursion choices were well thought out, with good companies. he went over and above his brief to help me with flight bookings that were not in his purview. he was always available on whatsapp, email. and responded quickly. my only regret is we could not meet. As he said, to meet, we have to now plan another visit to South America soon!
Thank you for everything

Hotel Review
Diego de Almagro San Pedro

Lovely hotel and very well located Eduardo at the reception was most unhelpful and nasty. He absolutely refused to give us our room one minute before 3pm, when he could easily have requested the housekeeping staff. Apart from that it is a really lovely place to stay

Authenticity & Character
the architecture.
Location
Staff interaction at the reception
Staff
interaction at the reception when checking in
Cleanliness & Comfort
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Apr 15, 2024
Dear Nilakshi, Thank you so much for your kind words! I'm thrilled to hear that you had a great experience planning your trip with me. It was a pleasure working with you and assisting with your changing requests and budget considerations. I always strive to provide honest and reliable service, so I'm glad to hear that you felt confident in referring me to your friends. I'm also delighted that you were pleased with the excursion choices and the additional help I provided with flight... Read more

Dear Nilakshi,

Thank you so much for your kind words! I'm thrilled to hear that you had a great experience planning your trip with me. It was a pleasure working with you and assisting with your changing requests and budget considerations.

I always strive to provide honest and reliable service, so I'm glad to hear that you felt confident in referring me to your friends. I'm also delighted that you were pleased with the excursion choices and the additional help I provided with flight bookings.

I'm sorry we didn't get the chance to meet in person, but I'm hopeful that we'll have the opportunity to do so in the future. If you ever plan another visit to South America or need assistance with any other travel plans, please don't hesitate to reach out.

Thank you again for choosing me to help plan your trip. It was a pleasure working with you!

Best regards,
Francisco