Kimkim Trip Reviews for Chile

4.8
Based on 332 ratings
Read 332 verified reviews by travelers who booked their trip to Chile on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We had the best time! Thank you Camila and Ta...
Chile | Jan 27 - Feb 8, 2025

Sharon
Sharon B.
Canada | Reviewed on Feb 21, 2025

We had the best time! Thank you Camila and Tamar! We really enjoyed all of your recommendations and tips to make the most out of our time in Chile!

Local specialist: Tamer B. Obeid
Tamer B.
Tamer B. Obeid
Local specialist in Quito & Santiago | Replied on Feb 21, 2025

Hi Sharon,
I'm so happy to hear you had such a wonderful experience in Chile, I love the pictures!
It was a pleasure for our team and me to work with you on your perfect adventure, and our best reward is knowing that you went back home with lovely memories of this amazing country.
We hope to see you again soon for a new adventure in South America!
A big hug,
Camila

The Perfect Trip
Chile | Jan 3 - Jan 26, 2025

David
David K.
Bend, OR | Reviewed on Feb 18, 2025
This trip to Chile was for four of us. We are experienced travelers (including two prior trips to Argentina) and it is from that perspective that we have unqualified praise for Lorena and her team. We provided a general idea of what we wanted to do, she provided options and then helped us make final decisions. With only minor exceptions, (which we have already told her about) everything she booked for us was perfect--the lodging, the tours, the boat trip and the transfers. We had one... Read more

This trip to Chile was for four of us. We are experienced travelers (including two prior trips to Argentina) and it is from that perspective that we have unqualified praise for Lorena and her team. We provided a general idea of what we wanted to do, she provided options and then helped us make final decisions. With only minor exceptions, (which we have already told her about) everything she booked for us was perfect--the lodging, the tours, the boat trip and the transfers. We had one transfer fail to show at the Balmaceda airport, but she had us rebooked with someone else within 30 minutes. Also, we had some itinerary adjustments along the way, including adding a land transfer to Argentina.
Lorena was just super helpful with everything
Other Highlights:
-- Soledad, our guide in Santiago and Valparaiso was top notch. We really enjoyed the two days we spent with her.
--Dinner with Gloria: We felt so fortunate to be able to enjoy a home cooked meal in Glorias home. This feels like a special touch that most travelers don't get.
--The Skorpios Cruise: The perfect way to experience the fjords and archipelago of southern Chile. The crew and program on the ship was very high quality.
--Vicente Perez National Park Tour: Our guide Christian was excellent and proved invaluable in solving a minor medical issue one of us had in Puerto Varas
--Transfers: We had a lot of them and with the one exception noted above, they were perfect. The drivers were on time, interesting to talk with and helpful

Hotel Reviews
Hotel Boutique Le Reve
Santiago

Great location, lovely garden for breakfast, friendly staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel NOI Blend Colchagua
Santa Cruz, O'Higgins

Set among the vinyards and close to many excellent wineries.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Don Luis
Puerto Montt

Do not recommend. Conveyed this to Lorena earlier

M/V Skorpios II Cruise
Santiago

Incredible cruise. The archipelago is stunningly beautiful and the San Rafael glacier was amazing. Highly recommend it. The crew is knowledgeable and helpful Everything is well organized. The food was really good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Wyndham Puerto Varas Pettra
Puerto Varas

Great location with great views. We had two separate one night stays during our trip

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Feb 19, 2025

Dear David,
It was my pleasure to help coordinate and bring to life this fantastic trip for Pam, you, and the MacNichols. I truly appreciate your kind words and I also learned a lot in the process.
Travelers like you make our job more interesting by finding hidden treasures that allow them to enjoy nature and experience the local culture.
I wish you all the best and hope you return to South America soon for more adventures.
Warmest regards,
Lorena

Working with Angel to plan our trip to Chile ...
Chile | Jan 18 - Feb 10, 2025

Michael
Michael P.
Chicago, IL | Reviewed on Feb 18, 2025

Working with Angel to plan our trip to Chile ( Patagonia, Santiago/Valparaiso, Easter Island, Atacama) was a smooth experience, Angel was very flexible, reactive and helpful to plan a trip with plenty of extra ideas and wishes which turned out into a fantastic trip making outstanding memories.

Local specialist: Angel Gutierrez

From start to finish, a good experience
Chile | Jan 12 - Feb 10, 2025

Sheila
Sheila G.
Italy | Reviewed on Feb 17, 2025
From start to finish, we had a good experience. I don't know if we saved any money using KimKim, but we definitely were more organized and less stress and we didn't have to spend hours and hours doing the planning ourselves. So, that was a huge benefit. We learned about a Puma refuge while we were visiting Chile that I would have liked to have visited (but didn't because we didn't know about it), but otherwise I felt that our trip covered all the "must-do" sights. Francisco managed questions... Read more

From start to finish, we had a good experience. I don't know if we saved any money using KimKim, but we definitely were more organized and less stress and we didn't have to spend hours and hours doing the planning ourselves. So, that was a huge benefit. We learned about a Puma refuge while we were visiting Chile that I would have liked to have visited (but didn't because we didn't know about it), but otherwise I felt that our trip covered all the "must-do" sights. Francisco managed questions and interactions with vendors along the way, so we felt we were well informed.

Hotel Reviews
Hotel La Casa de Don Tomás
San Pedro de Atacama

The hotel is nice, and the rooms are a good size. The restaurant for dinner was very good. The lunch menu is very small - basically burgers. The rooms have no A/C, just a fan . . . so it can get quite warm in the summer. The pool did not have fresh water; it looked stagnant and not inviting at all.

Authenticity & Character
Location
It's about a 6 minute walk to the main street in town.
Staff
Very helpful
Cleanliness & Comfort
Holiday Inn Santiago - Airport Terminal
Santiago

We stayed here multiple times as we flew to the airport one day and back out again the next day. The dinner restaurant is fine, but the breakfast wasn't worth waking up for. We went the first day and then after that didn't bother with breakfast because the fruit looked sad, the eggs were runny, and nothing really looked appealing. The rooms are nice, large, and well air-conditioned. It is a very easy walk from arrivals to the hotel.

Authenticity & Character
This is a regular Holiday Inn . . . nothing special in terms of "authenticity and character"
Location
Staff
Cleanliness & Comfort
Tupa Hotel
Hanga Roa

We didn't end up staying at this hotel. We booked it and paid for it and didn't get a refund. In spite of that, we switched to another hotel. The room was not well-maintained. The shower pan was stained and dirty looking - no way was I going to stand in that shower. The rest of the bathroom was sad. The room was very hot . . . and there was only a fan. The door to the patio had a screen, but it had holes in it. The only place for wifi was by reception, which was also sad looking - not a place where you want to hang out at all. The location would have been fine - about an 8 minute walk to the main restaurants/beach area, but we couldn't handle it.

Authenticity & Character
Run down, not well maintained or cleaned
Location
Staff
On check-in, the receptionist tried to get me to pay for a room that had been pre-paid. When we decided not to stay and tried to find him to return the key, he wasn't even at the desk.
Cleanliness & Comfort
Run-down, poorly maintained and not well cleaned.
Hotel del Glaciar Libertador
El Calafate

This hotel is older - the rooms are small and a bit run-down. There is no elevator, so if you're traveling with suitcases, request a room on the ground floor. The breakfast area is upstairs, so that could be a problem if you have mobility issues. The toilet in our room was lopsided . . . which tells you the attention to detail to expect in the hotel. The location is fine - and easy 5 minute walk to the beginning of the main street through the small town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alma Sur
Punta Arenas

The foyer and reception areas are much nicer than the rooms. The rooms are small and the bathrooms (and the shower) are tiny. The food was fine. The location is okay, but you are at least 12 minutes walk from the water.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
AKA Patagonia
Puerto Natales

The hotel is new and well-maintained, but it is a 10-minute, rough ride through rough roads via Uber to get to the town where the restaurants are. After a long day of excursions, we weren't particularly excited about having to catch an uber into town. The cost of the uber is reasonable, about $5 USD each way, but it's a bit of a hassle. The breakfast was nice - and is available in the fridge (cereal, breads, coffee, and fruit) so you can eat it when you want to . . . which means you don't have to get a packed breakfast for an early excursion. That was a nice benefit.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Fundador
Santiago, Región Metropolitana

We stayed here twice. Depending on what you want to do, this location could be good. Apparently it is completely unsafe in the evenings, though. The desk clerk and 2 strangers all told us to hold on to our phones and be careful . . . . Yikes! The rooms have A/C, but our first room was HOT and the AC was supposedly on. The other two rooms were a bit better, but not really cooled. So, if you like a room to be cool when you sleep, I would go elsewhere. The dinner and the breakfasts were both good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Feb 18, 2025
Hi Sheila, Thank you so much for your detailed feedback and for taking the time to share your experience. I’m delighted to hear that overall you had a good trip and that you felt well-informed throughout the journey. It’s wonderful to know that our efforts in organizing and managing the vendors helped make your travel planning much less stressful. I truly appreciate your honest insights regarding the hotels. Your comments on Hotel La Casa de Don Tomás, Holiday Inn Santiago – Airport... Read more

Hi Sheila,

Thank you so much for your detailed feedback and for taking the time to share your experience. I’m delighted to hear that overall you had a good trip and that you felt well-informed throughout the journey. It’s wonderful to know that our efforts in organizing and managing the vendors helped make your travel planning much less stressful.

I truly appreciate your honest insights regarding the hotels. Your comments on Hotel La Casa de Don Tomás, Holiday Inn Santiago – Airport Terminal, Tupa Hotel, Hotel del Glaciar Libertador, Hotel Alma Sur, and Hotel Fundador are invaluable. I'm sorry that some aspects, such as the pool conditions, breakfast offerings, and room maintenance at certain hotels, did not fully meet your expectations. Your review will certainly help us improve and fine-tune our recommendations for future travelers.

Thank you again for your feedback. I’m committed to delivering a 5-star experience next time and hope we have the opportunity to serve you again soon.

Best regards,
Francisco

Chile planned by Kim Kim
Chile | Jan 16 - Feb 4, 2025

Brid
Brid I.
Chicago, IL | Reviewed on Feb 12, 2025
We enjoyed our time in Chile.
Starting off in Rapa Nui was a great side trip. Particularly going to the volcano where the statues are carved. Valparaiso was another great side trip where we met several artists and purchased their work.
Our self drive though the south and Patagonia was excellent with too many beautiful views and places to mention. Driving was very easy and safe.
Pucon and the area was good but beware of the traffic, it can really slow you down.
San Pedro Atacama was a real...
Read more

We enjoyed our time in Chile.
Starting off in Rapa Nui was a great side trip. Particularly going to the volcano where the statues are carved. Valparaiso was another great side trip where we met several artists and purchased their work.
Our self drive though the south and Patagonia was excellent with too many beautiful views and places to mention. Driving was very easy and safe.
Pucon and the area was good but beware of the traffic, it can really slow you down.
San Pedro Atacama was a real highlight and we had a great guide for our stargazing and our mountain tours.
All in all our 3 weeks in Chile was a wonderful trip. All the places in planned by Kim Kim were worth the time and exploration.

Hotel Reviews
Hotel Gomero
Hanga Roa

Wonderful family run hotel. Very accommodating

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dreams del Estrecho Hotel
Punta Arenas

Superb water pressure in the showers. Good location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Feb 13, 2025

Hi Brid!
Thanks for your review! It was great to meet you in Santiago we had a lot of fun :)
Im happy te hear your experience in Chile was great. Come back soon Amigos!
Best,
Angel

Lorena did an outstanding job all the way aro...
Chile | Jan 3 - Jan 26, 2025

C
Carter M.
Seattle, WA | Reviewed on Feb 07, 2025
Lorena did an outstanding job all the way around. Our accommodations were excellent. Transfers (with one exception) excellent and timely. Lorena always responsive and helpful. This was an epic trip for us and we owe great thanks to Lorena for that! Read more

Lorena did an outstanding job all the way around. Our accommodations were excellent. Transfers (with one exception) excellent and timely. Lorena always responsive and helpful. This was an epic trip for us and we owe great thanks to Lorena for that!

Activity Reviews
Santiago City Tour - Private
Santiago City Tour - Private
Santiago

Sole was fantastic! Great tours. Deep and thoughtful knowledge. A pleasure to be with Sole!

Quality of Experience
Guides, Drivers and Staff
Transport
Skorpios II - 6 days/5 nights Cruise
Skorpios II - 6 days/5 nights Cruise
Puerto Montt

Definitely a trip to do., Small ships. Greater food. Incredible experiences.,

Quality of Experience
Private Dinner
Private Dinner
Santiago

Gloria and Leonids were suggest gracious hosts and it was an honor to have a meal in their home. Highly recommend this to anyone who has the chance. Just an amazing experience. I will never forget the “third flavor”.

Quality of Experience
Food
Gloria prepared an amazing dinner, paired with Leonides excellent wines. What a gift it was to be with them!
Guides, Drivers and Staff
Transport
Valparaíso & Wine Tour - Private
Valparaíso & Wine Tour - Private
Santiago

Old town Valparaiso was excellent! Highly recommended. Sole took us on an awesome tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Montes Winery - Tour Premium
Montes Winery - Tour Premium
Chile

Great restaurant, and great wine.

Quality of Experience
Fly-Fishing Program Magic Waters Patagonia
Fly-Fishing Program Magic Waters Patagonia
Puerto Bertrand
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Feb 07, 2025

Dear Jenny and Carter,
Muchas gracias for your kind words! It truly means a lot to hear that your trip was such a memorable one. It was my pleasure to assist and I'm so glad everything went smoothly (well, almost everything!). If you plan another trip to South America in the future, don't hesitate to reach out.
Always the best,
Lorena

Overall it was a great experience.
Chile | Feb 1 - Feb 4, 2025

R
Ron W.
Newark, NJ | Reviewed on Feb 05, 2025
Overall it was a great experience. Just be aware that sometimes things run on time and sometimes pickups run 30 minutes late Read more

Overall it was a great experience. Just be aware that sometimes things run on time and sometimes pickups run 30 minutes late

Activity Review
Bike Tour Laguna Cejar
Bike Tour Laguna Cejar
Chile

Great guide. Good exercise!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tamer B. Obeid
Tamer B.
Tamer B. Obeid
Local specialist in Quito & Santiago | Replied on Feb 05, 2025

Hi Ron :)
Thank you for your valuable feedback; it is very appreciated.
Yes, in San Pedro de Atacama, the pick-up time can't be exacted when the tours are shared; that's why we were giving you an approximate schedule time. But, otherwise, I am so happy you enjoyed all the tours.
Yours,
Riwal

We didn't work with Fransisco, but with Pamel...
Chile | Jan 16 - Jan 26, 2025

Claudia
Claudia P.
Flagami, FL | Reviewed on Feb 03, 2025
We didn't work with Fransisco, but with Pamela. Perhaps they work together.
This feedback is to help operations and not complaints.
I was grateful for Pam's assistance in getting my misplaced bags returned very quickly.
Other than that, I found my group had to inquire many times before we got some answers. More details and information would be very helpful in your clients planning.
The website was not so easy to navigate.
Also, we were told we had a busr ide of several hours and should bring...
Read more

We didn't work with Fransisco, but with Pamela. Perhaps they work together.
This feedback is to help operations and not complaints.

I was grateful for Pam's assistance in getting my misplaced bags returned very quickly.
Other than that, I found my group had to inquire many times before we got some answers. More details and information would be very helpful in your clients planning.
The website was not so easy to navigate.
Also, we were told we had a busr ide of several hours and should bring some snacks. We were not told we should prepare for an 11 hour ride and to bring actual meals along. We were not prepared.

We had a very good time, nonetheless. Thank you.

Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Feb 07, 2025
Hi Claudia, Thank you for taking the time to share your thoughts about your trip. I truly appreciate your feedback. I do remember mentioning that the journey from Punta Arenas to El Calafate was quite long and that I recommended taking a public bus because a private transfer, as you originally wanted, would have been extremely expensive. That being said, I understand that more details and clearer communication would have been helpful in your planning, and I will definitely take your... Read more

Hi Claudia,

Thank you for taking the time to share your thoughts about your trip. I truly appreciate your feedback.

I do remember mentioning that the journey from Punta Arenas to El Calafate was quite long and that I recommended taking a public bus because a private transfer, as you originally wanted, would have been extremely expensive.

That being said, I understand that more details and clearer communication would have been helpful in your planning, and I will definitely take your comments into account to improve for the future.

I’m really glad to hear that, despite the challenges, you still had a very good time! Thank you again for your feedback, and I hope to assist you in another adventure in the future.

Best regards,
Francisco

Jesse and Kim Kim made our trip a seamless, s...
Chile | Jan 18 - Jan 24, 2025

M
Mary T.
Palo Alto, CA | Reviewed on Jan 30, 2025
Jesse and Kim Kim made our trip a seamless, stress-free experience. She listened to our general needs and was able to put together a diverse itinerary that gave us a taste of all Atacama had to offer. She was attentive and accommodating to changes and gave us various options to meet the preferences of our group of 7. I'd use Jesse and Kim Kim again! Read more

Jesse and Kim Kim made our trip a seamless, stress-free experience. She listened to our general needs and was able to put together a diverse itinerary that gave us a taste of all Atacama had to offer. She was attentive and accommodating to changes and gave us various options to meet the preferences of our group of 7. I'd use Jesse and Kim Kim again!

Hotel Review
Lodge Terrantai
San Pedro de Atacama

Loved this place. The service was impeccable and warm. I felt like I was returning home after every excursion and always had what I needed there, whether it was coffee, snacks, wine or water. The staff, from housekeeping to the front desk, were always so pleasant and friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Valley of the Moon Tour
Valley of the Moon Tour
San Pedro de Atacama
Cejar Lagoon, Ojos del Salar & Tebenquiche
Cejar Lagoon, Ojos del Salar & Tebenquiche
San Pedro de Atacama
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Jan 30, 2025

Hi Mary,

Happy to hear that you and your group enjoyed your 7-day trip getting to explore San Pedro de Atacama 🏜 It was a pleasure helping you plan this adventure!

Don't hesitate to reach out if you decide to revisit Chile; There's so many other places to get to know such as the Patagonia, the Lake District and also Easter Island.

All the best,
Jesse

Amazing and Wonderful
Chile | Jan 19 - Jan 22, 2025

Rakesh
Rakesh S.
Canada | Reviewed on Jan 30, 2025

Francisco was wonderful in helping us plan this trip, lots of great suggestions...and when he was away on work he had a colleague interact and she filled his show very nicely. Overall they made is a very easy, smooth sailing trip!

Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Jan 30, 2025

Hi Rakesh,

I’m absolutely happy to hear that you had an incredible time in Iguazu! It really means a lot to Pamela and me that we could help make this part of your journey special. It’s great to know that you enjoyed every moment. Helping you create those memories was truly a pleasure, and thanks for sharing your photos.

Wishing you the best,
Francisco

Great Itinerary and Great Experience in Patagonia
Chile | Jan 22 - Jan 28, 2025

D
Dave C.
Rancho Cucamonga, CA | Reviewed on Jan 29, 2025
I thought the itinerary that Lorena worked with on turned out to be fantastic! A great mix of normal touring and experienced based activities! Specifically our guides for Torres De Paine, Ramiro - W Circuit Patagonia and our Torres Overview Tour Guide - Jose Gonzalez were outstanding. In addition I wanted to give a shout out to Valentina our local KimKIM Operations leader in Chile did a great job. The Magdelena Island / Penguin Colony and the Lago Grey Glacier are don't miss events. Read more

I thought the itinerary that Lorena worked with on turned out to be fantastic! A great mix of normal touring and experienced based activities! Specifically our guides for Torres De Paine, Ramiro - W Circuit Patagonia and our Torres Overview Tour Guide - Jose Gonzalez were outstanding. In addition I wanted to give a shout out to Valentina our local KimKIM Operations leader in Chile did a great job. The Magdelena Island / Penguin Colony and the Lago Grey Glacier are don't miss events.

Hotel Reviews
Hotel Ilaia
Punta Arenas

We were only there for a quick overnight ~8 hours. The hotel was fairly comfortable, and the staff was friendly. Probably not the best location or option if you are going to stay more than a couple of nights

Authenticity & Character
Location
Outside of town, not centrally located
Staff
Cleanliness & Comfort
Hotel Vendaval
Puerto Natales

If you are looking for a higher end accommodation, this may not be your place. It is centrally located in Puerto Natales, but the rooms were small and you won't be able to control room temperature from individual rooms. The room didn't come with a TV (which was ok, but not great), and no refrigerator...which was an issue because my wife has medications that required that. If you go upstairs to the hotel bar be prepared at checkout to have to pay in Chilean Pesos...since they wouldn't allow credit cards to finalize the bill...just a couple of small amenities that could have been better.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lago Grey
Torres del Paine

Lago Grey was outstanding! Yes, it is remote within the National Park....but that was made it terrific. The on-site restaurant was fantastic, staff were very supportive and customer focused, and the rooms were big with knock out views of Lago Grey. The room did have a TV, but no refrigerator, but the staff were super accommodating to helping us get medications properly stored. I can't say enough great things about this property...a definite must go!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Torres del Paine National Park Private Tour
Torres del Paine National Park Private Tour
Puerto Natales

This overview type tour was fantastic. Jose Gonzalez was one of the best tour guides we have ever experienced anywhere. This tour gives a great taste of many aspects of Torres Del Paine National Park...which was a great way to see a lot of things in half a day! The provided lunch at the Lago Grey cafeteria was very good and needed !! Nicely done to Jose!!

Quality of Experience
Guides, Drivers and Staff
Jose's knowledge and presentation style made this a great tour
Transport
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Chile

Worth the effort to go to the island and view the penguins and other birds in their natural environment. A great tour for the Punta Arenas time of our itinerary

Quality of Experience
Guides, Drivers and Staff
Transport
Boat Trip to Glacier Grey
Boat Trip to Glacier Grey
Chile

One of our highlights..especially since we stayed right at the Hotel Lago Grey! The boat trip was fantastic and the views of the glacier were awe inspiring!! This is a can't miss excursion if you are anywhere near Lago Grey.

Quality of Experience
Guides, Drivers and Staff
Transport
Base Torres Hike
Base Torres Hike
Chile

Spectacular...but be forewarned, this hike is a difficult trek (not close to moderate) and not for the faint of heart. Views were spectacular and the guides were fantastic. 22 kilometers (13.7 miles) with elevation changes and variable trail conditions and weather conditions made this an experience of a lifetime, but also challenging!

Quality of Experience
Food
The provided lunch bag was not nearly enough nutrition to support this type of hike...bring energy bars and other food
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Feb 01, 2025

Dear Dave and Rosana, I loved reading your kind review. Thanks for the sweet words and the details on the hotels and tours. I shared your compliments with Jose and Valentina, they were happy to hear them!
After several years of planning this adventurous trip it finally became true. Please come and visit us again, there’s so much more to see and do in South America and I’d love to plan another great experience for you.
I wish you both an amazing rest of the year.
All the best,
Lorena

Trip to Puerto Varas
Chile | Jan 13 - Jan 21, 2025

I
Isabella D.
Brazil | Reviewed on Jan 28, 2025

We had an incredible experience with KimKim! I loved our 2 day kayak trip. We got to see amazing wild life and camp on Yolanda's property. An unforgettable experience!

Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Jan 30, 2025

Hi Izzy,

I'm happy to hear you also enjoyed the 9-day trip to Puerto Varas along with Derek and Bern 😊 It was a pleasure planning this trip for you all and don't hesitate to reach out if you decide to revisit us! Maybe a trip to San Pedro de Atacama or even the Patagonia to kayak along glaciers!

Kind regards,
Jesse

Perfect Planning
Chile | Dec 28 - Jan 11, 2025

James
James W.
Ashburn, VA | Reviewed on Jan 28, 2025

I was concerned about investing in the Kimkim service. It was perfect for us. The planning and execution were exactly what we needed.

Local specialist: Marcela Huidobro
Marcela
Marcela Huidobro
Local specialist in Puerto Varas | Replied on Jan 28, 2025

Hi James,

Thank you so much for your words! I’m more than happy to hear that the execution of your trip met your expectations and that the service was a perfect fit for you. It was a pleasure helping you create this experience, and I hope to assist you in the future with another amazing adventure in South America!

My regards to Joanne y Laura.

All the best,
Marcela

Wonderful trip, amazing geography, dynamic guides, and beautiful country.
Chile | Jan 13 - Jan 21, 2025

Bern
Bern W.
Atlanta, GA | Reviewed on Jan 23, 2025
We had an amazing time, and the guides were as much a part of that experience as the amazing geography. Herman's knowledge and attitude made our introduction to Chile and the tour of Santiago a great start. Our next experience - kayaking the Petrohue and staying overnight by the waters of the fjord was probably the highlight. Our guide, Elisban, the beautiful scenery and wildlife, along with the stay at Yolanda's farm made for a couple of fun and invigorating days. The next day we... Read more

We had an amazing time, and the guides were as much a part of that experience as the amazing geography. Herman's knowledge and attitude made our introduction to Chile and the tour of Santiago a great start. Our next experience - kayaking the Petrohue and staying overnight by the waters of the fjord was probably the highlight. Our guide, Elisban, the beautiful scenery and wildlife, along with the stay at Yolanda's farm made for a couple of fun and invigorating days. The next day we mountain-biked the Osorno volcano, and our guide Jorge made the challenging uphill and some downhill another great experience. That was followed by a guided walk through the Alerce park, where our guide Luis kept us both informed and entertained with his great sense of humor and it was a good break in between some more vigorous physical excursions. Our 'bike and beer' tour with Jorge (again) gave us some amazing views of lake Llanquihue and the countryside, and while we did sample a few bears (amazing), we had too many Pisco sours the night before so we mostly drank water. We wrapped up the trip by white water rafting with Elisban, and were finally introduced to the coliguacho. We had learned from Jorge that you can break open the coliguacho and extract honey, and were surprised to find that it was true. So...overall incredible trip!

Hotel Reviews
Hotel Eco Boutique Bidasoa
Santiago

Very comfortable, clean hotel in one of the nicest areas of Santiago. Great restaurants within walking distance.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Wyndham Puerto Varas Pettra
Puerto Varas

Very clean and comfortable. Incredible views of the lake and volcanos. Nice breakfast buffet. Lobby room was an excellent place to relax and take in the scenery.

Authenticity & Character
German architecture and rustic feel.
Location
Walking distance to everything in Puerto Varas
Staff
Easy check-in, check-out, and helpful with all questions and recommendations for food/coffee.
Cleanliness & Comfort
Activity Reviews
Day 2/2: Kayak Journey Across the Fjords
Day 2/2: Kayak Journey Across the Fjords
Puerto Varas

See previous day's review...

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rafting on the Petrohué River
Rafting on the Petrohué River
Chile

Great way to end our trip! Eli was our guide once again, prepared us well for the white water, and it was a great experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Santiago City Tour - Private
Santiago City Tour - Private
Santiago

Herman our guide was so knowledgeable, and his personal experiences and character were a huge plus.

Quality of Experience
Guides, Drivers and Staff
Transport
 Day 1/2: Kayak Journey Across the Fjords
Day 1/2: Kayak Journey Across the Fjords
Puerto Varas

This was the highlight of our trip. Kayaking the river and fjord, the wildlife, the guide, the food, sleeping overnight in tents near the water, swimming in the icy water, seeing penguins, dolphins and sea lions, the experience of eating farm-fresh food at the farm itself - all were things to remember.

Quality of Experience
The guide was excellent, and the views were incredible, the food was great....
Food
Guides, Drivers and Staff
Transport
Mountain bike Osorno Volcano
Mountain bike Osorno Volcano
Puerto Varas

Jorge our guide was excellent, and the experience was invigorating. It was cloudy so we couldn't see the top of the volcano, but it was still beautiful and we got an incredible view of the Lake of the Saints.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Trekking in Alerce Andino National Park
Trekking in Alerce Andino National Park
Puerto Varas

Our guide Luis had a great sense of humor, was very knowledgeable, and this was a nice, easy hike with a lot of beautiful scenery.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bike & Beer
Bike & Beer
Puerto Varas

Jorge set us up for a great ride from Frutillar to LLanquihue. The ride wasn't too strenuous, and we had great views of the lake, farms, country side, and the cities. Jorge had an delicious lunch and great assortment of local beers for tasting when we were finished.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Jan 24, 2025

Hi Bern,

It makes me very happy to hear how much you, Izzy and Derek enjoyed the 9-day adventure in Puerto Varas 🚣🏻‍♂️🚵🏻‍♂️ Thank you for sharing some pictures. The views looked amazing!

I will let our guides know how much they meant to you in making this trip incredible 😊 They really are the heart and soul of these adventures!

Don't hesitate to reach out for a future trip to Chile. Maybe a multi-day kayaking excursion in the Patagonia?😉

All the best,
Jesse

Chile is a big country with a wide range of activities - Angel will help you pick the best for you!
Chile | Jan 3 - Jan 18, 2025

Francesco Paolo
Francesco Paolo F.
United Kingdom | Reviewed on Jan 23, 2025
Angel has been able to organize an exciting and comprehensive plan for our trip to Chile. In the planning phase he’s been capable of accommodate all our wishes for activity despite our time constraints, including impeccable logistics. During the trip he’s been always available for clarifications, small adjustments and coordination. While all our guides have been extremely professional and offered great adventures, some really stood out. In chronological order:
- Andrej, our guide for an...
Read more

Angel has been able to organize an exciting and comprehensive plan for our trip to Chile. In the planning phase he’s been capable of accommodate all our wishes for activity despite our time constraints, including impeccable logistics. During the trip he’s been always available for clarifications, small adjustments and coordination.

While all our guides have been extremely professional and offered great adventures, some really stood out. In chronological order:
- Andrej, our guide for an excursion in the Atacama desert, is very experienced and knew the area well, showing us a less touristic route which ended with a breathtaking waterfall view.
- Sebastian, our guide for 2 tours in Rapa Nui, is extremely knowledgeable about the island’s history and was able to provide all the answers to our questions.
- Claudio, our driver from Balmaceda to Puerto Rio Tranquilo, is a very professional driver who provided many insights about the nature in the area and he took initiative to stop several times along the 3 hours drive to let us take photos in the most stunning viewpoints.
- Jose Luis, our contact person in Puerto Natales, was very available to organize our pick up and car rental, and also provided us with lot of trip suggestions for our adventures in the Torres de Paine National Park.
- Our guides for the tour on Magdalena Island also gave us one of the most memorable tours, taking us for a walk across an incredible amount of penguins.

Overall, I would recommend this journey to everyone as it included activities for anyone, with Angel being able to suggest the most suitable activities for your needsz

Hotel Reviews
Ckoi Atacama Lodge
San Pedro de Atacama

Amazing stay with llamas in the backyard and fresh and authentic food.

Authenticity & Character
Freshest eggs I have ever had!
Location
Very central
Staff
Cleanliness & Comfort
Not the newest rooms, but that is part of the authenticity.
Hotel Alma Sur
Punta Arenas

Very nice room and extremely central, the staff was quick to react to our complaints on extremely noisy neighbors.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Panamericana Providencia
Providencia

Comfortable and clean hotel for our stays during flight connections, it is also very central in Santiago.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tupa Hotel
Hanga Roa

The hotel is old and full of mold, but it is fairly central and offers a great view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vendeval
Puerto Natales

Very stylish hotel, a hotspot for backpackers and adventurers.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Valle Exploradores
Puerto Río Tranquilo, Aysén

Cozy hotel with an extremely helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rano Raraku Volcano & Anakena White Sand Beach
Rano Raraku Volcano & Anakena White Sand Beach
Easter Island
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Waterfalls & Cactus Trek
Waterfalls & Cactus Trek
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Sandboard in the Atacama Desert
Sandboard in the Atacama Desert
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Morning Trek to Puripobre Hot Springs
Morning Trek to Puripobre Hot Springs
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
 Half Day Tour Orongo Volcano
Half Day Tour Orongo Volcano
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Transfer to the Airport  for your Flight to Easter Island
Transfer to the Airport for your Flight to Easter Island
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling Tour in Easter Island
Snorkeling Tour in Easter Island
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Kayak Adventure at the Marble Caves - Puerto Rio Tranquilo
Kayak Adventure at the Marble Caves - Puerto Rio Tranquilo
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Valparaiso & Viña del Mar - Group Tour
Full Day Valparaiso & Viña del Mar - Group Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Jan 24, 2025

Hi Francesco,
Thanks for all the details and the feedback, it's great!
I am glad you had an amazing time in Chile, and I hope you will come back soon :)
Chile will be waiting for you!
Best,
Angel.

A great trip
Chile | Jan 3 - Jan 18, 2025

T
Tina M.
United Kingdom | Reviewed on Jan 22, 2025
A great trip that led us to see a lot of the country, gather wonderful memories and met so many great people Read more

A great trip that led us to see a lot of the country, gather wonderful memories and met so many great people

Hotel Reviews
Ckoi Atacama Lodge
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Panamericana Providencia
Providencia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alma Sur
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tupa Hotel
Hanga Roa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vendeval
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Valle Exploradores
Puerto Río Tranquilo, Aysén
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Jan 22, 2025

Hi Tina!
Thanks for all the feedback. It is very helpful :)
I am glad you had a wonderful experience in Chile, I hope you will come back one day!
Best,
Angel.

trip to Bolivia and Chille
Chile | Jan 7 - Jan 19, 2025

H
Helena N.
Newark, NJ | Reviewed on Jan 22, 2025
All local guides were great, our trip went smoothly, and we saw many interesting and beautiful places.
We really enjoyed both cultural shows one in La Pas and other in Rapa Nui.
Read more

All local guides were great, our trip went smoothly, and we saw many interesting and beautiful places.
We really enjoyed both cultural shows one in La Pas and other in Rapa Nui.

Hotel Reviews
Hotel Presidente
La Paz

Excellent location, clean and quiet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
ICON Hotel
Santiago
Authenticity & Character
Location
Located in quiet neighborhood, great park and mall is in walking distance. We used subway to get to other parts of Santiago
Staff
Cleanliness & Comfort
Hote Hotu Matua
Hanga Roa

There was no AC, only one portable fan...there is available only one electrical outlet to accommodate either the fan or the TV. The bathroom and room furniture need some update.

Authenticity & Character
Beautiful entrance area
Location
Staff
Cleanliness & Comfort
Activity Reviews
Visit Copacabana, Titicaca Lake and Sun Island
Visit Copacabana, Titicaca Lake and Sun Island
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rano Raraku Volcano & Anakena White Sand Beach
Rano Raraku Volcano & Anakena White Sand Beach
Easter Island
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kari Kari Cultural Show and Dinner
Kari Kari Cultural Show and Dinner
Easter Island
Quality of Experience
Food
Guides, Drivers and Staff
Transport
La Paz - City Tour & Moon Valley
La Paz - City Tour & Moon Valley
La Paz
Quality of Experience
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago City Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting at Viña Cousiño Macul & Visit the Bahai Temple
Wine Tasting at Viña Cousiño Macul & Visit the Bahai Temple
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Valparaiso, Viña del Mar and San Alfonso del Mar- Private Tour
Visit Valparaiso, Viña del Mar and San Alfonso del Mar- Private Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Transfer to the Airport  for your Flight to Easter Island
Transfer to the Airport for your Flight to Easter Island
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Ahu Akivi & Tahai - Visit a Ceremonial Site
Ahu Akivi & Tahai - Visit a Ceremonial Site
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tamer B. Obeid
Tamer B.
Tamer B. Obeid
Local specialist in Quito & Santiago | Replied on Jan 22, 2025

Hola Helena,
Thank you so very much for your kind words and sharing your travel experience!
I am happy that you enjoyed your journey discovering Bolivia and Chile and I'm grateful for the trust you placed in us to be part of your beautiful holiday.
Also, we take very seriously your feedback and will use it to continue improving our services and provide the best experiences.
We hope to see you again soon for a new adventure in the magical South America!
All the best, Tamer and Team

Amazing experience in Chile! We had great adv...
Chile | Dec 22 - Jan 2, 2025

A
Ameet R.
Germany | Reviewed on Jan 16, 2025
Amazing experience in Chile! We had great advice and support from Tamer, Camila, and Angel from Responsible Travel. They were available via WhatsApp during the trip, were attentive to our needs and very responsive. We had some minor travel snags, which is to be expected with so many flights, hotels, transfers, etc. Camila and Angel in particular were always there to make sure we were safe, comfortable, and all of our needs were met. My only suggestion for improvement was the tour selected for... Read more

Amazing experience in Chile! We had great advice and support from Tamer, Camila, and Angel from Responsible Travel. They were available via WhatsApp during the trip, were attentive to our needs and very responsive. We had some minor travel snags, which is to be expected with so many flights, hotels, transfers, etc. Camila and Angel in particular were always there to make sure we were safe, comfortable, and all of our needs were met. My only suggestion for improvement was the tour selected for Rapa Nui (Easter Island) didn't include the most famous Moai sights of the island (Rano Raku and Ahu Tongariki), so we had to make our own arrangements on the island to see those sights.

Hotel Reviews
Mandarin Oriental, Santiago
Las Condes, Santiago

Very modern and luxurious hotel, with fantastic restaurants and a very nice and accommodating staff. I would love to return and stay here again.

Location
Staff
Cleanliness & Comfort
Hotel Cumbres San Pedro
San Pedro de Atacama

Beautiful hotel, comfortable rooms, helpful staff. The restaurant was so-so. Also, it was located far from the main town so you have to rely on their shuttle service (which stops running at 9:30pm).

Authenticity & Character
Location
Far from the main town
Staff
Cleanliness & Comfort
Hotel Hare Nua
Hanga Roa

Really nice and comfortable hotel. The staff was the highlight, they were so nice and caring. You almost felt like you were staying at your grandmother's home (in fact, the translation of Hare Nua is "Grandma's house").

Authenticity & Character
Location
Staff
The women who worked at the front desk were extremely nice and helpful. They recommended some wonderful restaurants and helped us make reservations.
Cleanliness & Comfort
Activity Reviews
Santiago  Walking City Tour
Santiago Walking City Tour
Santiago

Jose was a wonderful guide! We learned so much about the culture of Chile and the history of Santiago with him as our guide!

Quality of Experience
Guides, Drivers and Staff
Jose was great! Very nice, knowledgeable, great command of English.
Transport
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Chile

This was a really fun day. We visited a winery in the Casablanca Valley, did some wine tasting. Then we visited Valparaiso, a beautiful port city with lots of amazing street art. And finally, we walked around the city and beach of Vina del Mar. We had Jose again as our guide, he was superb again!

Quality of Experience
Guides, Drivers and Staff
Jose was amazing!
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

Wonderful experience, we got to see so many stars and constellations, as well as 4 planets. The transportation was great and the guides (astronomy experts) were engaging and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Full Day Trip- Red Rocks, Lagunas Altiplanicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplanicas & Atacama Salt Flats
San Pedro de Atacama

This was definitely one of the highlights of our trip. Pierre (our guide) was very kind and knowledgeable. The Salt Flats are very beautiful and unique. We started by visiting Salar de Talar, then we visited Laguna Miscanti and Laguna Miniques. On the drives, we spotted a lot of native wildlife and were able to see llamas and vicunas up close. Our final stop was the signpost for the Tropic of Capricorn.

Quality of Experience
Guides, Drivers and Staff
Our guide Pierre was wonderful, we learned so much about all of the natural wonders, the history of the Atacama desert. Also about the people in the region. He was great!
Transport
Visit the Tatio Geysers - Private Tour
Visit the Tatio Geysers - Private Tour
San Pedro de Atacama

Another major highlight of our trip. We loved seeing the Tatio Geysers, you can get really close to the geysers. This is the 3rd largest geothermal site in the world (behind Yellowstone and a site in Russia), and the one at the highest altitude. We had a delicious breakfast at Geyser Blanco. On the drive back, we saw a flamingo reserve and visited the Atacama Wetlands.

Quality of Experience
Guides, Drivers and Staff
We had Pierre again as our driver and guide. He was spectacular!
Transport
Afternoon Visit to "Valle de la Luna " - Private tour
Afternoon Visit to "Valle de la Luna " - Private tour
Chile

The Valle de la Luna is an incredible experience. We loved it! Otherworldly landscapes, including sand dunes, craters, cliffs, and bizarre rock formations. We learned that the movie Dune and the TV series Mandalorian had scenes filmed in Valle de la Luna. The sunset we experienced was truly unforgettable!

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer to the Airport  for your Flight to Easter Island
Transfer to the Airport for your Flight to Easter Island
Chile
Ahu Akivi & Tahai - Visit a Ceremonial Site - Private Group
Ahu Akivi & Tahai - Visit a Ceremonial Site - Private Group
Easter Island

Ata, our guide, was incredible. Very enthusiastic, and he shared so much knowledge with us about the culture and history of the Rapa Nui people. The Moai sites themselves were really beautiful and incredible! Ahu Akivi was my favorite. My only suggestion for improvement was that this tour did not include Rano Raraku and Ahu Tongariki, which are the most famous Moai sites on Easter Island! The only reason I know this is because I researched the island ahead of time. We had to make our own arrangements to see these beautiful sights. They should be included in the tour!!

Quality of Experience
Guides, Drivers and Staff
Ata was superb!
Transport
Beach Day! - Spend Your Day in Anakena Beach
Beach Day! - Spend Your Day in Anakena Beach
Easter Island

Anakena Beach was wonderful. Pink sand beaches, clear blue water, Moai statues, delicious food (tuna empanadas and shrimp empanadas), and pisco sours. What more could you wish for??

Quality of Experience
Guides, Drivers and Staff
Transport
Orongo Volcano Hike & Visit the Village of the Birdman Ceremony - Private Tour
Orongo Volcano Hike & Visit the Village of the Birdman Ceremony - Private Tour
Easter Island

Ata was excellent again as our guide! We loved learning about the Birdman culture on the island and seeing the houses from the Orongo Volcano village. We also did a guided hike down from the volcano down to the town which was very nice.

Quality of Experience
Guides, Drivers and Staff
Transport
Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Chile
Local specialist: Tamer B. Obeid
Tamer B.
Tamer B. Obeid
Local specialist in Quito & Santiago | Replied on Jan 17, 2025
Hi Ameet & Family!
Thanks so much for taking the time to share the highlights of your trip and for your kind words! We are glad to know that you've enjoyed your time in Chile and got back home with a heart full of lovely memories. We appreciate a lot your feedback, which will help us to keep improving our services, and we will make sure to share your comments with Jose, Pierre, and Ata. They will love to hear from you :)
Thanks again for making us part of this beautiful adventure to the...
Read more

Hi Ameet & Family!
Thanks so much for taking the time to share the highlights of your trip and for your kind words! We are glad to know that you've enjoyed your time in Chile and got back home with a heart full of lovely memories. We appreciate a lot your feedback, which will help us to keep improving our services, and we will make sure to share your comments with Jose, Pierre, and Ata. They will love to hear from you :)
Thanks again for making us part of this beautiful adventure to the longest country in the world and we hope to see you again for a new journey in South America

Our trip to Chile had some highlights but also notable disappointments
Chile | Dec 22 - Jan 5, 2025

Christine
Christine M.
Flagami, FL | Reviewed on Jan 13, 2025
We had excellent guides: Ángel in Santiago, Victoria in Atacama, and both Joaquín and Logan in Patagonia. Their professionalism and knowledge greatly enhanced our experience.
Unfortunately, the guides for the Salar in Atacama and Rapa Nui were very poor, which detracted from those parts of the trip.
The communication during the trip planning process was very good, and we appreciated the attention to detail at that stage. However, we were particularly dissatisfied with the constant schedule...
Read more

We had excellent guides: Ángel in Santiago, Victoria in Atacama, and both Joaquín and Logan in Patagonia. Their professionalism and knowledge greatly enhanced our experience.
Unfortunately, the guides for the Salar in Atacama and Rapa Nui were very poor, which detracted from those parts of the trip.
The communication during the trip planning process was very good, and we appreciated the attention to detail at that stage. However, we were particularly dissatisfied with the constant schedule changes and delays during the trip, especially since we had emphasized that the trip included an elderly person, making punctuality crucial. Additionally, due to discrepancies between the final schedule and the original itinerary, some days became overly exhausting and lacked adequate rest.
Overall, given our experience, we found the trip to be expensive for what was delivered.

Activity Reviews
Santiago City Tour
Santiago City Tour
Santiago

Angel was an amazing guide

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to "Valle de la Luna " - Private tour
Visit to "Valle de la Luna " - Private tour
Chile

Victoria and the driver were wonderful guides

Quality of Experience
Guides, Drivers and Staff
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

Unfortunately, this activity began with a significant delay of nearly two hours, which resulted in one member of our group being unable to attend. It was far from ideal to plan this excursion, especially knowing we had an extremely early departure for Calama the next morning

Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile

The visit to Magdalena Island was both entertaining and fascinating. However, we unfortunately encountered coordination issues with the transportation that morning

Quality of Experience
Guides, Drivers and Staff
Transport
Exploration Day in Torres Del Paine National Park with a Private Driver
Exploration Day in Torres Del Paine National Park with a Private Driver
Chile

This day was absolutely unforgettable, made even better by the company of our fantastic guide, Joaquín

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Easter Island! - Transfer to the hotel
Welcome to Easter Island! - Transfer to the hotel
Chile

We used the hotel shuttle, transportation by KimKim was not included

Quality of Experience
Guides, Drivers and Staff
Transport
We used the hotel shuttle, transportation by KimKim was not included
Ahu Akivi & Tahai - Visit a Ceremonial Site - Private Group
Ahu Akivi & Tahai - Visit a Ceremonial Site - Private Group
Easter Island

Overall, for some reason, we didn’t feel the sense of awe we had expected when seeing the Moais. However, the island itself is far more beautiful than we imagined, and its people are absolutely wonderful. Unfortunately, our guide, David, left us quite disappointed and with many unanswered questions

Quality of Experience
Guides, Drivers and Staff
Transport
Rano Raraku Volcano & Anakena White Sand Beach - Private Tour
Rano Raraku Volcano & Anakena White Sand Beach - Private Tour
Easter Island

Overall, for some reason, we didn’t feel the sense of awe we had expected when seeing the Moais. However, the island itself is far more beautiful than we imagined, and its people are absolutely wonderful. Unfortunately, our guide, David, left us quite disappointed and with many unanswered questions

Quality of Experience
Guides, Drivers and Staff
We were very comfortable with the driver, but unfortunately, the experience with the guide was disappointing
Transport
Grey Glacier Round Trip Navigation
Grey Glacier Round Trip Navigation
Chile

The excursion to Grey Glacier was a beautiful experience, but the walk along the beach proved to be exhausting for my mother, an elderly woman

Quality of Experience
Guides, Drivers and Staff
Logan, our guide and driver, was fabulous
Transport
Good Bye Easter Island - Flight to Santiago
Good Bye Easter Island - Flight to Santiago
Chile

This part of our trip was not organized by KimKim.

Quality of Experience
Guides, Drivers and Staff
Transport
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Chile

We were disappointed with the guide

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tamer B. Obeid
Tamer B.
Tamer B. Obeid
Local specialist in Quito & Santiago | Replied on Jan 14, 2025
Hi Christine!
It was a great pleasure to help planning your trip and to follow up with you during your time in Chile. I took note of the positive and not that positive feedback you mentioned :) and will surely work on it with my different providers. Also, regarding the changes in the schedule, I really apologize for that; there were some last-minute changes during the operation to guarantee your maximum satisfaction, and part of that was due to peak season. The organization and pricing were...
Read more

Hi Christine!
It was a great pleasure to help planning your trip and to follow up with you during your time in Chile. I took note of the positive and not that positive feedback you mentioned :) and will surely work on it with my different providers. Also, regarding the changes in the schedule, I really apologize for that; there were some last-minute changes during the operation to guarantee your maximum satisfaction, and part of that was due to peak season. The organization and pricing were challenging due to the same reason, but I believe we did our very best to offer you and your family the best experience.
I am happy that you overall you enjoy your trip and left Chile with a fabulous memories.
Yours,
Riwal

Chile - Santiago to Patagonia
Chile | Dec 18 - Jan 3, 2025

Teri
Teri M.
Canada | Reviewed on Jan 11, 2025
Overall the planning of our Chilean trip with Kimkim was very easy. Tamar worked with us to develop an itinerary that provided seeing the highlights. He was very responsive to our questions. We also provided feedback on the accommodations and in some cases we provided the hotel that we wanted to stay at. The one disadvantage was that we were given a total price to pay and not an itemized summary. It would be helpful to understand the cost of each item as we may have reconsidered some... Read more

Overall the planning of our Chilean trip with Kimkim was very easy. Tamar worked with us to develop an itinerary that provided seeing the highlights. He was very responsive to our questions. We also provided feedback on the accommodations and in some cases we provided the hotel that we wanted to stay at. The one disadvantage was that we were given a total price to pay and not an itemized summary. It would be helpful to understand the cost of each item as we may have reconsidered some activities.

Activity Reviews
Chilean Food Tour & Picnic with a View of Santiago
Chilean Food Tour & Picnic with a View of Santiago
Santiago

Angel and Jennifer were excellent hosts on the Santiago food tour. I really enjoyed going to the local market and picking out food for a picnic. Angel is very knowledgeable about Santiago and provided us a lot of insights on daily life of locals. As a vegetarian, he made sure that all food stops had an option for me. At the end of the tour we had a picnic in the park beautifully prepared by Jennifer. Thank you for a great day!

Quality of Experience
O
Food
Guides, Drivers and Staff
Transport
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Chile

I enjoyed this small organic winery in the Casa Blanco wine region. Great wines!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tamer B. Obeid
Tamer B.
Tamer B. Obeid
Local specialist in Quito & Santiago | Replied on Jan 14, 2025

Hi Teri,
Thanks so much for your feedback and sharing your experience in Chile! We are really happy to hear that you had a great time and enjoyed the beautiful highlights of the country, and we look forward to helping you plan more memorable trips in the future!
All the best, Camila

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.