Family adventure in Patagonia
Chile | Feb 16 - Feb 22, 2024

G
Gladys G.
Newark, NJ | Reviewed on Feb 23, 2024

Francisco and his team were excellent. They went above and beyond in helping me and our family plan this trip. They communicated on time and outside of business hours to ensure that we are able to get what we needed during our trip. The trip has so many little details that is hard to remember especially when booked so far in advanced. Everything went smoothly. It requires effort in all parties.
The tours were also very good. The guides and transfer from Turismo Selknam were very efficient and organized in getting us to see the King Penguins. Paulina was very knowledgeable of the area - Punta Arenas, Porvenir/Tierra del Fuego.
The hotel La Yegua Loca is a very charming boutique hotel and has a great restaurant. I got a lot of souvernirs here including the serving wood board , wool slippers and stuffed penguin and sheep.

Torres del Paine is very beautiful but relatively small to drive. We have a 6 year old so the maximum hike that we can do is about 1 to 2 hours. We stayed outside of the park called Morenna Lodge. The restaurant chef is very good and the overall service is good.

The real highlight of our trip is the Estancia La Peninsula. Alejandro the tour guide is very humorous and knowledgeable of the area. Macleod, the captain of the boat is very good with kids. My husband and I have no experience with horses so he ride with my daughter. She was so comfortable with him the she fell asleep briefly during the ride.

All of the other hotels that Frnacisco picked also have very good customer service.
My only regret is not staying longer. Chile is really worth to visit. Don't forget to try Calafate sour and Austral calafate. I plan to return in the future and hopefully be assigned to Francisco and his team again.

Hotel Reviews
Hotel Boutique La Yegua Loca
Punta Arenas
Authenticity & Character
Staff
Cleanliness & Comfort
Hotel Diego de Velazquez
Santiago

Service was good, close to cable car but the area was too loud/thin windows

Staff
Best Western Patagonia / Hotel Borde Glaciar
Puerto Natales
Location
Staff
Morrena Lodge
Torres Del Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Tierra del Fuego - King Penguin (Car rental)
Full Day Tierra del Fuego - King Penguin (Car rental)
Punta Arenas
Quality of Experience
Guides, Drivers and Staff
Transport
Estancia La PenĂ­nsula Full Day (Car rental)
Estancia La PenĂ­nsula Full Day (Car rental)
Chile
Quality of Experience
I
Food
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Feb 23, 2024
Dear Gladys And family,
On behalf of myself and the entire team, I want to express our heartfelt gratitude for your glowing review of our services. It was an absolute pleasure assisting you and your family in planning your trip, and we're delighted to hear that everything went smoothly and exceeded your expectations.
We understand the importance of clear communication and going the extra mile to ensure our travelers have a memorable experience, so it's fantastic to hear that our efforts were... Read more

Dear Gladys And family,
On behalf of myself and the entire team, I want to express our heartfelt gratitude for your glowing review of our services. It was an absolute pleasure assisting you and your family in planning your trip, and we're delighted to hear that everything went smoothly and exceeded your expectations.

We understand the importance of clear communication and going the extra mile to ensure our travelers have a memorable experience, so it's fantastic to hear that our efforts were appreciated. Your kind words about our team members and the tour experiences are truly rewarding, and I'll be sure to pass along your compliments to everyone involved.

I'm thrilled to hear that Estancia La Peninsula was a highlight of your trip and that Alejandro and Macleod provided such memorable experiences. Creating unforgettable moments like these is what we strive for, and it warms my heart to know that your daughter felt so comfortable and at ease during the horse ride.

Thank you also for your feedback on the hotels and for sharing your regrets about not staying longer in Chile. We wholeheartedly agree that Chile is a remarkable destination worth exploring further, and we would be honored to assist you again in the future whenever you decide to return.

Once again, thank you for choosing us to be a part of your travel experience. If there's anything else we can assist you with or if you have any future travel plans in mind, please don't hesitate to reach out.

Warm regards,

Francisco`s team