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Morocco
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Dec 23 - Dec 31, 2022
Greetings from Penang Island (Malaysia)
BEFORE THE TRIP
I managed to get in touch with Mr. Ali about my trip to Morocco. So far of the best travel service advisor and planner that I ever encountered. The information that planned and given by Mr. Ali was very clear and outstanding. A 5-star rating travel plan with Wowww when you first received from Mr. Ali that how much work & effort he had put in to share with me in such a short period of time. Well done Mr. Ali!
DURING THE TRIP
My trip goes well throughout my 9 Days road trip.
I was first pick up by Mr. Mohamed on 23 Dec (Friday) @ Casablanca Airport. He was on time and holding the label with my name. Not to blame him, the label with Original Travel is a bit too small on the paper but was OK and manage to meet up with him. :D
Mr. Mohamed was an awesome driver+guide. He has been very helpful and very caring throughout the journey. We have lots of laughter like a friend instead of client throughout our lengthy 2000km+ road journey.
I've total 8 nights in Morocco.
The riad the recommended by Mr.Ali @ Fes was gorgeous, the moment you walked into the riad, seems like walking inside one of the palace.
So far, the most enjoyable stay was in Merzouga in the middle of nowhere of Erg Chebbi Sahara desert where I stayed in the luxury camp of Tiziri Camp. The merely 2Hrs camel ride journey can be boring to many but to me it's simply awesome accompany with a great camel driver Mr. Hamid during the sunset. I would like to mention a great staff there in Tiziri Camp and wish I would return someday to stay there for more day. Thank you Mr. Ahmed, Mr. Hassan (The Chef), Mr.Mohamad and Mr. Mustafa for taking care well on me during my stay in Tiziri Camp.
I need to be frank that my stay in Marrakech didn't go well as per plan.
NOT to blame Original Travel for their planning but instead "The Management Team" from the Riad Passali itself.
The management in Riad Passali is very unreasonable. I supposed to stay there for 2 nights consecutively from 29 - 31 Dec 2022. But then, imagine on the 2nd day 30 Dec early morning after having my breakfast. I supposed she is the riad manager (Incharge Person) asked me to leave and given the reason that Riad Passali is overbooked. As Riad Passali has another group from Germany already booked the room that I'm staying. This is kind of discriminating. I was asked to move out from Riad Passali then move to the other way way way smaller riad few roads down away from Riad Passali namely Riad El Walida. To be frank, I'm flexible in any kind of accommodation. But my in opinion, the management in Riad Passali is very unprofessional.
Riad Passali : Awful management especially to the lady manager (Unfortunately I didn't get her name).
To be fair, I must say the guy who first receiving me to the Riad Passali was Mr. Ayoub had been very friendly and helpful. I'm very sorry for him to work in Riad Passali with such as poor management. I met him in my 1st evening stay on 29 Dec then again early in the morning of 30 Dec while he started to prepare my breakfast. I supposed this had been a routine for him. I doubt, Riad Passali is treating his staff well needless to say to the solo guest like me.
Riad El Walida : (This is the substituted riad that given by the lady from Riad Passali).
The staff working there is friendly but not so informative and not proactive. They don't even tell the WIFI password or what time is the breakfast that going to serve the following day. WIFI only workable around the common area. Well, WIFI is small thing but the service team still need to brush up their skill in term of handling guests.
Imagine, my stay in Marrakech make me feel like I was being downgraded from Riad Passali to the Riad El Walida. If you have been to these 2 riads before then you know how it I felt and I started to compared.
To Original Travel (Kim Kim) side. I understand they did nothing wrong. The problem that created was solely from the management from Riad Passali.
I must say a million thanks to Mr. Said from Original Travel (Kim Kim). He has been very professional that trying his very best to solve my problem in Marrakech. If without Mr. Said, the plan will not go well in Marrakech after the unexpected incident ignite by The Management Team of Riad Passali.
On my last day, Mr. Mohamed who was my 8 days awesome driver need to bid farewell with me as he had been assigned to another new group. Mr Said did a very well arrangement for my transport on the last day. I was assigned assigned with a new driver that send me the Jardin Majorelle and to Marrakech Airport. The new driver was Mr. Soufiane. I must say that Mr. Soufiane was another awesome driver. Very helpful and informative too.
Overall, I would like to highly recommended Original Travel (Kim Kim) to the world.
The are so far the travel agent that offering the best travel service.
Once again, million thanks to Mr. Ali, Mr, Said, Mr. Mohamed and Mr. Soufiane.
Warmest regards,
Boon
Hotel Reviews
So far, the most enjoyable stay was in Merzouga in the middle of nowhere of Erg Chebbi Sahara desert where I stayed in the luxury camp of Tiziri Camp. The merely 2Hrs camel ride journey can be boring to many but to me it's simply awesome accompany with a great camel driver Mr. Hamid during the sunset. I would like to mention a great staff there in Tiziri Camp and wish I would return someday to stay there for more day. Thank you Mr. Ahmed, Mr. Hassan (The Chef), Mr.Mohamad and Mr. Mustafa for taking care well on me during my stay in Tiziri Camp. Warmest regards, Boon
The riad itself is very beautiful and the staff there is very professional and helpful.
Riad Salam Fes is gorgeous, the moment you walked into the riad, seems like walking inside one of the palace. The staff there are very professional and helpful. Warmest regards, Boon
Extremely NOT recommended. The only positive side is the hotel room is clean which is worth only 2 stars. I was very disappointed that I was assigned to Room 201 that right below the kitchen. Imagine the kitchen was buys until late 11:30PM. Then again, busy again around wee hour @ 5AM. I was having a sleepless night. I did feedback the issue at that time. But, the staff has no will to offer to change me to other room instead they send me a facility guy. The facility guy can't help much and not to blame him, as the kitchen needs to run. The next day morning during my check-out. The staff at front desk apologize then giving me a ridiculous offer. They offer me to stay there for one more night and will upgrade me to the suite room. Hey. Come on. You should had offered a quiet room when I first feedback the night before. I don't need a suite room but a decent quiet room away from the kitchen, that's all I need!
Extremely NOT NOT NOT recommended to stay here in Riad Passali. A riad that definite to avoid if you are in Marrakech. I swear not to stay with them even if I return to Marrakech unless they change the lady management staff! I need to be frank that my stay in Marrakech didn't go well as per plan. The management in Riad Passali is very unreasonable. I supposed to stay there for 2 nights consecutively from 29 - 31 Dec 2022. But then, imagine on the 2nd day 30 Dec early morning after having my breakfast. I supposed she is the riad manager (Incharge Person) asked me to leave and given the reason that Riad Passali is overbooked. As Riad Passali has another group from Germany already booked the room that I'm staying. This is kind of discriminating. I was asked to move out from Riad Passali then move to the other way way way smaller riad few roads down away from Riad Passali namely Riad El Walida. To be frank, I'm flexible in any kind of accommodation. But my in opinion, the management in Riad Passali is very unprofessional. Riad Passali : Awful management especially to the lady manager (Unfortunately I didn't get her name). To be fair, I must say the guy who first receiving me to the Riad Passali was Mr. Ayoub had been very friendly and helpful. I'm very sorry for him to work in Riad Passali with such as poor management. I met him in my 1st evening stay on 29 Dec then again early in the morning of 30 Dec while he started to prepare my breakfast. I supposed this had been a routine for him. I doubt, Riad Passali is treating his staff well needless to say to the solo guest like me.
