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Hit and Misses
Morocco | May 17 - May 22, 2023

T
Theng Kie G.
Singapore | Reviewed on May 28, 2023

My 5 days trip to Morocco can be best described as hits and misses.

Pre trip notification and prompts are spot on. We get reminders a few days before our trip on things to watch out for and contact details. We give credit for that.

The driver assigned to us throughout the entire trip is very good. His name is Karim from Original Travels. Very service orientated, soft spoken and gave us good insight before each point of interest. He cleaned the car every day, drove safely and has good temperament.

The licensed guide assigned to us at Fes (as part of our package) on the other hand, is disappointing to say the least. He is more interested to get us to shop (I guess he gets a commission) rather than giving us the details of each place of interest. Through our half day tour, we have to stop many times, waiting for him to finish his conversation with friends he met along the way and at one point in time even to wait for him to pay his personal bills. I don't think he has respect for our time as tourists there. He asked for our tips even before we started our tour! Clearly unprofessional! We went back to our hotel at 1400hrs, clearly disappointed with our experience at Fes.

We stayed a night at Odyssee Center Hotel at Casablanca, 2 nights at Riad Braya (Ambassador Suites), 1 night at Dar Jasmine and finally a night at Riad Mokhtar Tanger. Brief comments on each hotel as follows (based on the rooms that we were assigned):

Odyssee Center Hotel: I will rate this hotel at most 2 stars (out of 5). Water pressure from shower head is weak and irregular with intermittent bouts of cold and very hot water. Towels came with patches of yellow stains. Very dim room, facing a dilapidated abandon office building, Not a comfortable stay.

Riad Braya: Service staff at this hotel is excellent. Very friendly and prepared to roll up their sleeves to serve their guests. The Ambassador Suites that we stayed is large but not ostentatious. We were disappointed that TV is not working and despite the service staff best efforts, it was blacked out throughout our 2 nights stay. Fortunately, we have Netflix to watch on our ipad! I will rate this riad at 4 star. Bed is comfortable, water pressure is good and breakfast is tasty.

Dar Jasmine: The best room (even though we were given a normal room) we had throughout the 6 days trip. The hotel staff are all out to please and impress their guests! View is breath taking and everything looks new and works in the room. Breakfast is excellent and plentiful. I will highly recommend this hotel at Chefchaouen. A 5 star experience!

Riad Mokhtar Tanger: Unfortunately we ended our trip with a 2 star experience. Given a very dim room with dirty carpets and worse of all, air conditioner is not working. Toilet flush doesn't work properly too. Wanted to change a room but front desk lady went back home right after handing us the keys. Fortunately, we can draw some cool air by opening our windows (at the expense of noise coming from adjoining streets). Cannot imagine staying in this room in the middle of summer!

Hotel Reviews
Hotel Odyssee Center
Casablanca

Water pressure from shower head is weak and irregular with intermittent bouts of cold and very hot water. Towels came with patches of yellow stains. Very dim room, facing a dilapidated abandon office building, Not a comfortable stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Braya
Fes Medina

Service staff at this hotel is excellent. Very friendly and prepared to roll up their sleeves to serve their guests. The Ambassador Suites that we stayed is large but not ostentatious. We were disappointed that TV is not working and despite the service staff best efforts, it was blacked out throughout our 2 nights stay. Bed is comfortable, water pressure is good and breakfast is tasty.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Jasmine
Chefchaouen

The hotel staff are all out to please and impress their guests! View is breath taking and everything looks new and works in the room. Breakfast is excellent and plentiful. I will highly recommend this hotel at Chefchaouen. A 5 star experience!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Mokhtar Tanger
Tangier

Given a very dim room and worse of all, air conditioner is not working. Toilet flush doesn't work properly too. Wanted to change a room but front desk lady went back home right after handing us the keys. Fortunately, we can draw some cool air by opening our windows (at the expense of noise coming from adjoining streets). Cannot imagine staying in this room in the middle of summer!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Jun 01, 2023
Dear Theng , Thank you for sharing your feedback regarding your recent 5-day trip to Morocco, which was organized by our travel agency. We appreciate your detailed account of your experiences, both positive and negative, as it helps us continuously improve our services. We would like to address your comments individually: Pre-trip notifications and prompts: We're glad to hear that our pre-trip notifications and prompts were helpful and timely. We understand the importance of providing... Read more

Dear Theng ,

Thank you for sharing your feedback regarding your recent 5-day trip to Morocco, which was organized by our travel agency. We appreciate your detailed account of your experiences, both positive and negative, as it helps us continuously improve our services. We would like to address your comments individually:

Pre-trip notifications and prompts: We're glad to hear that our pre-trip notifications and prompts were helpful and timely. We understand the importance of providing essential information and contact details to ensure a smooth travel experience.

Driver, Karim from Original Travels: We are delighted to hear that Karim, the driver assigned to you, provided excellent service throughout your trip. We pride ourselves on working with professional and knowledgeable drivers who prioritize customer satisfaction. We will make sure to recognize Karim for his exceptional performance.

Licensed guide in Fes: We sincerely apologize for the disappointing experience you had with the licensed guide in Fes. We understand the importance of having knowledgeable guides who prioritize their clients' interests. We will investigate this matter further and take appropriate action to ensure that such instances are not repeated in the future.

Hotels:

Odyssee Center Hotel: We apologize for the issues you encountered during your stay. We will address the water pressure, temperature irregularities, and towel stains with the hotel management to ensure improvements are made.
Riad Braya: We are glad to hear that you had a positive experience with the service staff at Riad Braya. However, we apologize for the inconvenience caused by the non-functional TV. We will follow up with the riad management to rectify the issue promptly.
Dar Jasmine: We are thrilled that you had an excellent experience at Dar Jasmine. We appreciate your recommendation and will share your positive feedback with the hotel staff. Ensuring a pleasant stay for our clients is our utmost priority.
Riad Mokhtar Tanger: We apologize for the subpar experience you had at Riad Mokhtar Tanger. The issues you mentioned regarding the room conditions, air conditioning, and toilet flush are unacceptable, and we will address these concerns directly with the riad management. We are sorry for any inconvenience caused.
Once again, we apologize for any inconveniences you encountered during your trip. Your feedback is invaluable to us, and we will take immediate steps to address the areas that require improvement. We hope that you will give us another opportunity to serve you better in the future.

If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.

Warm regards,
Ali

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