Germany Family Trip
Germany | Aug 2 - Aug 10, 2024

Ellen
Ellen L.
Chicago, IL | Reviewed on Aug 11, 2024

Valentine put together a great 9 day trip for an extended family of 17 tour of Germany. I knew what cities but needed help with transportation, activities and lodging. Valentine did an excellent job with pricing, location of hotels and quick communication back and forth. The platform to communicate is very helpful especially due to the time differences with USA and Europe.

Hotel Reviews
Maritim proArte Hotel Berlin
Berlin

Good location. Nice staff. Weather was warm and rooms were VERY HOT. Asked the front desk and they instructed us to turn to level 3 air conditioning- still not effective. Maintenance came and said it was on. Still VERY hot and uncomfortable to sleep at night. They had NO floor fans to borrow which would’ve helped. Finally third night we opened the windows. Woke up with big bites all over. We had a total of 7 rooms for our extended family and all had similar issues. Cannot recommend this hotel for summer weather.

Authenticity & Character
Felt like I was on a cruise ship.
Location
Easy to walk to sites, Shopping and cafes.
Staff
Nice and attentive.
Cleanliness & Comfort
Warm rooms with no fans to move air.
Karl August - a Neighborhood Hotel
Nürnberg
Authenticity & Character
Architecture was stunning. Each room unique set up. Beautiful materials. Very high end. Reminds me of four seasons and ritz Carlton hotels. Lobby was so cool. Breakfast over the top with service and food. So special and memorable.
Location
Right off the main square. Charming town very safe.
Staff
Receptive and professional.
Cleanliness & Comfort
Beds, linens, furniture amazing!
Sofitel Munich Bayerpost
Munich

A very high end hotel. Beautiful design and decorations! Comfortable sleeping arrangements. Much like a four seasons or Ritz Carlton. Staff was super friendly and helpful. Pool was under construction which we didn’t know about, could use hotel pool across the street instead. Would have chosen another hotel had we known this was the case. I didn’t love the location because the train station was right next door thus there were a lot of homeless and begging people. Good security at hotel. Felt very safe. Breakfast was unbelievable- so many options. Beautiful spread of anything you wanted - fresh juices, bakery etc.

Authenticity & Character
Modern and high end.
Location
Near train station which is convenient. However also comes with transient people right outside your doorstep. Also there is major construction going on so the main road outside is hard to walk to on one side.
Staff
Professional and attentive.
Cleanliness & Comfort
Beautiful modern rooms. Loved the fresh flowers and decorations throughout.
Activity Reviews
Berlin Dinner Cruise - 4-course menu & window-seat guaranteed (2,5 hours)
Berlin Dinner Cruise - 4-course menu & window-seat guaranteed (2,5 hours)
Berlin

Great to see Berlin from the water. The narration was hard to hear with the guests talking. All the guests were German. Narration was in German and English. Perhaps an English only coat cruise would have been better? Food was just ok. No one really liked the type of food.

Quality of Experience
Guides, Drivers and Staff
Transport
Berlin Highlights Bike Tour
Berlin Highlights Bike Tour
Berlin

The BEST way to see Berlin. All 17 of us loved the bikes, guide and tour. Even the 82 and 84 year old grandparents were able to participate in a rickshaw. Guides were knowledgeable, interesting , funny and relatable.

Quality of Experience
Guides, Drivers and Staff
The guides - Sasha and Anna were what made the trip so great. Loved every minute.
Transport
Thanks for bringing the bikes to our hotel. Super easy to walk outside and be ready for the tour.
Berlin Story Museum Entry Ticket with audioguide
Berlin Story Museum Entry Ticket with audioguide
Berlin

Exceeded our expectations. Super interesting- spent 2 hours and could’ve spent more time. Very well done.

Quality of Experience
Good photos and narration. Learned so much.
Transport
East to get to by train.
Kaleidoscopic Kreuzberg : Immigrants, Artists & Hipsters (Small Group/Possible in private/3hours)
Kaleidoscopic Kreuzberg : Immigrants, Artists & Hipsters (Small Group/Possible in private/3hours)
Berlin

Not a good tour. Only thing interesting was the wall and paintings on it. Our guide Klaus was not good. Was boring. Marched us through neighborhood streets that weren’t appealing. Kept waiting for it to get better. Never did. Finally we asked to stop for a drink as teenagers and older parents were tiered and bored. Stopped at a very small coffee shop with 3 seats outside (17 in our group). We ended the tour and called taxis back to our hotels. We still don’t know what the point of this tour. We didn’t see, eat or talk about anything other than the neighborhood being run down and dangerous. Wasted our time. Never had such a poor tour in my life! Guess only good was laughing about it afterwards.

Quality of Experience
Everything. Boring tour. Wasted our morning. Even the coffee shop we asked to stop at was run down and small.
Guides, Drivers and Staff
Our guide Klaus wasn’t very good. Didn’t offer a lot of interesting information. Told us it was his neighborhood and how dangerous it was with drug deals etc. Never saw anything in the neighborhood worth repeating
Transport
So tiered and annoyed we called taxis to leave early.
Former Nazi Rally Ground Tour (Private/3Hours)
Former Nazi Rally Ground Tour (Private/3Hours)
Nuremberg

We ended up switching the tour to the Neuremburg courthouse and mini tour of the city. Thanks to our tour guide for offering this idea. He could tell that our group was tiered from the early train ride. He was knowledgeable and easy going. Loved seeing the courthouse. Very well done and interesting

Quality of Experience
Guides, Drivers and Staff
Transport
Thanks for meeting us as at our hotel. Took us on the trains to the Nuremberg courthouse.
Dachau Concentration Camp Memorial (Private/5 hours)
Dachau Concentration Camp Memorial (Private/5 hours)
Munich

Very interesting tour of Dachue. Everyone had read so much about this but to see it in person is sobering. Well done how they’ve made it informative yet memorable for those that lost their lives.

Quality of Experience
Guides, Drivers and Staff
Heis, our guide, wasn’t very personable. Very knowledgeable about the history. He talked very fast and would dismiss our questions a lot of the time.
Transport
Train and bus easy to navigate with the help of our guide.
Group Dinner at a Traditional Bavarian Restaurant
Group Dinner at a Traditional Bavarian Restaurant
Munich

Loved the dinner place - location below the old town hall was so special. We really liked our private room. Restaurant was authentic and fancy. I’m glad it wasn’t just another beer hall. Great way to end our trip together. Food was also excellent!

Quality of Experience
Nice fancy restaurant
Guides, Drivers and Staff
Great service - friendly and hard working.
24/7 assistance in case of emergency
24/7 assistance in case of emergency
Germany

Had some issues with 2 members leaving late due to illness. Wish we could’ve gotten refund for some of the activities- not sure effort was made to cancel them? Did call and utilize emergency line one evening for flight delay. Sometimes hard because they weren’t in same city (we were in Germany, they were in France). After a few calls back and forth she was able to fix a few of the issues. She made a new train reservation and hotel reservation because location of flight arrival changed.

Quality of Experience
Private Day Tour to Eagle’s Nest and Salzburg (Private Tour/10 hours)
Private Day Tour to Eagle’s Nest and Salzburg (Private Tour/10 hours)
Munich

Best tour of our trip by far. Our guide Elizabeth was the best. She was so personable, knowledgeable and helpful. Any questions she was happy to answer. Very generous with her time. A true professional. She explained the day in detail and offered suggestions since it was so long. She adapted things based on our group - ages 14 to 84!!

Quality of Experience
Guides, Drivers and Staff
Elizabeth was a 10/10.
Transport
Private bus was so helpful
Private Day Tour on the Romantic Road: Rothenburg ob der Tauber (Private/8Hours)
Private Day Tour on the Romantic Road: Rothenburg ob der Tauber (Private/8Hours)
Germany

Due to our amazing guide Elizabeth, we were able to tailor the day exactly how we wanted. We spent most of the day in charming Rothenburg. Just what you picture of Germany. Elizabeth explained our options in the town. There was something for everyone. Many said this was the best day of the week in Germany.

Quality of Experience
Guides, Drivers and Staff
Elizabeth our guide was a 10/10. True professional. So nice and personable- Loved how she answered any questions we had.
Transport
So convenient to have our own bus and do the route we wanted to. At one point we asked to stop and not a problem. Another time we asked to go on freeway instead again, not a problem! So customizable.
Munich Bike Tour
Munich Bike Tour
Munich

What a perfect way to see a city - not on foot or in a car but on a bike. Great to have a private tour. Everyone ages 14-84 loved the tour of Munich. The rickshaw for the older adults worked perfectly. So much history and architecture. The stop at the beer garden for lunch was outstanding. Robert was sure to explain the food and drink options etc.

Quality of Experience
Loved the narration and humor of the monuments we saw.
Guides, Drivers and Staff
Robert was awesome. Kids and adults loved him. Super interesting way of presenting history and culture. Storm was coming in and he was very thoughtful in asking us how to proceed.
Transport
A little hard to find. We even saw others looking for the bike shop. It’s a bit hidden.
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Aug 12, 2024

Good morning Ellen,
Thank you very much for your review! It was a pleasure to organize your family trip. We hope you cameback home with a lot of souvenirs in mind.
Your feedbacks are very helpful to us in order to maintain quality services. We take all your comments about the guides and hotels and will do what is necessary internally.
Regarding the late arrival of two travelers of your party, as it was such last minute, we couldn't get any refund for them unfortunately.
I wish you a very nice Summer!
Valentine