Kimkim Trip Reviews for Germany

This is our second time booking through Kimkim. We had an absolutely amazing time with the process and experience on our first trip to Italy last year. So, we were excited to plan the second trip this year. Mathilde jumped in to plan fairly late in the game so we were thankful for that. I will say., in comparison to our first planner, Mathilde seemed to be less available / communicative and/or slower to respond than our first experience. I also was a bit concerned about her knowledge of the areas we were traveling since she is from France and we were not traveling there. That said, everything got booked and we were looking forward to it.

When we arrived in Munich, we had to call our driver when no one was present when we arrived. So, that was a little frustrating and different than we experienced previously. But, the ride was fine. When we arrived at the hotel Jederman in Munich we were very surprised and disappointed in the location, but tried to shake it off. We were there early, and the room was not ready. We knew this was a likely possibility, so that was not a big deal. We were very under-impressed as a first impression of the hotel. We were given a space to put our luggage and a map of the city. When we asked for some suggestions on where to go, the staff was fairly non-responsive. So, we did our best to find the city center for lunch. When we returned to check in, we were given our keys to adjoining rooms, and we retrieved our luggage ourselves. There was just no interest in assisting in any manner from the hotel staff. I guess we’re just not used to that at all. When we got to the rooms, we were again disappointed. They were minimal, semi-clean and definitely not welcoming or comfortable. When we entered my daughter’s room, it was filled with the smell of heavy smoking, even though it was supposed to be a non- smoking room. It was so bad, we all started coughing and sneezing and I started to get a headache immediately. I went down to the front desk and the initial response was - sorry - we can’t control if people smoke in the rooms. That’s when I called Mathilde to see what options she could help with. I was honestly uncomfortable staying there. In the meantime, my daughter found mucus wiped all over the wall next to her bed and some kind of pink substance on the wall next to the door. Additionally, there was black mold in each bathroom. We have pictures of it all. They offered Mathilde to clean my daughter’s room, but I knew that wouldn’t mitigate the smell. They were able to find a room down the hall for my daughter, but, it made me very uncomfortable given the overall state of the hotel. That said, every answer I got was that there were just no other options.

By this time, because we had to wait to check in, and then deal with the room debacle, I was not comfortable leaving in the middle of that mess to go on a tour of the city. And, apparently the guide had been told a different location to meet (we were told she’d come to the hotel, she was at a different location by “the fish pond”). I felt it was such a mess. I couldn’t just drop everything to go meet her. I felt like there was just very limited help to resolve the issue from Mathilde or the staff. I actually resorted to looking for other hotels that I was willing to pay for myself. Ultimately, because we had no idea where anything was in the city, and becausexwe we’re going on a full day tour the next day, we decided to suck it up and stay.

The breakfast buffet at Jederman was just okay and, again, we found the staff unfriendly and unhelpful. It was honestly one of the worst hotel experiences I’ve ever had. Based on our prior experience with Kimkim, we were just very surprised at this choice, it’s poor location and poor presentation. Definitely did not meet expectations and we felt like we had no options but to suck it up and make the best of it. We definitely felt it was well below the standard we had come to expect from Kimkim.

The tour to the castle in Germany from Munich was a lovely day and definitely the highlight of Munich.. It was great to be out of the hotel and somewhere beautiful for the day. The tour guides were very nice and knowledgeable. Well worth it.

The trains to Stuttgart were coordinated well and that travel was easy, as always. So, we appreciated that. The Maritime Hotel in Stuttgart was much more in line with our expectations and was in a lovely, convenient area of the city.

Travel to Bruges was also simple and well planned, so we appreciated that.

Hotel Aragon in Bruges was amazing and fully in line with our expectations. Great staff, warm welcome, assistance with questions and suggestions, and a fabulous location. Just a great experience. Hotel Aragon was in line with what we experienced with our Italy Kimkim trip and we were very thankful for that. The rooms were beautiful, clean and comfortable and the breakfast was very good.

There was a snag with my son’s arrival and transport. We don’t really know what happened, but when he arrived he, too, had to reach out to the driver to see location. Apparently the driver was still an hour away. As a result, and to not waste a full hour waiting, my son took a cab from the airport to the train station. Again, for us, we weren’t used to that inefficiency. That said, he did arrive safely.

The tour of Bruges was great and our local tour guide was super nice and knowledgeable. A great tour. Also, the transfer to the airport on our final day went well and our driver was very nice.

Overall, the trip started in a very disappointing manner. Those first two nights were very uncomfortable and we would never stay somewhere like that again. I was surprised Kimkim would select that hotel as something acceptable for guests. It made me wonder if anyone from Kimkim had ever stayed there.

Thankfully, the trip ended on a much better note in Bruges with hotel Aragon. Much more in line with our previously established expectations.

Very helpful and always attentive, highly recommended.

I would like to thank Valentine for the awesome trip she arranged for the five of us. She arranged a trip through Prague, Munich and the Alsace area. Valentine’s presented us with many options and was very flexible in helping us to change a few items along the way. Her suggestions for restaurants and sights to see were excellent and kept us busy. It was very easy to contact her if there was a question about something. She always got back to us timely and was just an email away if we needed help. Thank you Valentine for helping us to create a memorable trip.
The hotels in Prague and Munich were in wonderful locations and we could walk to so many fun sights and activities. The Spinnerhof Hotel in the Black Forest was in a beautiful setting. All hotels had helpful staff and a wonderful breakfast to enjoy every morning.
Blacklane provided our transfers between airports, hotels and train stations. The Blacklane drivers were always punctual, courteous and helpful. Wonderful service provided.
Our Prague tour guides Ernestena, Alzbeta and Dalibora were knowledgeable, interesting and fun to be with.

Hotel Reviews

Living Hotel Das Viktualienmarkt

Munich

Great location to Marienplatz. Helpful staff and great breakfast. Also enjoyed the glass of beer and pretzel in the afternoon.

Hotel Spinnerhof

Salsbachwalden

Beautiful views and very nice rooms. Wonderful breakfast served. Dinner in the restaurant was delicious and the Schwarzwald Krische Torte is unforgettable.

Metropolitan Hotel

Prague

Great location and easy walking distance to the Old Town and sites to see.

Location

Hotel Kloster Hirsau

Hirsau

Very nice hotel with a good breakfast. Interesting Monastery ruins nearby to explore.

Activity Reviews

Welcome to Prague

Prague

Ernestina was a joy to walk with and learn the history and interesting facts about Prague. Her suggestion to visit the castle at night was timely as we were able to also see the crown jewels exhibit. A rare opportunity to see this exhibit.

Quality of Experience

Guides, Drivers and Staff

Best of Culinary Prague

Prague

Our culinary tour with Alzbeta was tasty and educational. We had the opportunity to taste many different local foods and learn more about the history of each one. The meal setting in the medieval church basement was an interesting setting and the food was delicious.

Quality of Experience

Guides, Drivers and Staff

Oktoberfest private tour: Bavarian Beer & Festive Bites

Munich

Wasn't what the tour details said it was.

Rothenburg and Harburg Day Trip From Munich

Munich

Svenby was a wonderful driver and guide. He was very knowledgeable and interesting to talk to. Beautiful towns to tour and learn about.

Quality of Experience

Guides, Drivers and Staff

Munich Viktualienmarkt Food Tour

Munich

Fun tour, good food and fun facts to learn more about Munich.

Munich Bike Tour

Munich

Very nice bike tour through gardens and streets of Munich. Also got to see the surfing area on the review. Very fun to watch that.

The most beautiful villages on the Alsatian Wine Road

Germany

Valentine provided several cities to visit on the way to Colmar. We visited several of them and enjoyed them all. The cities were beautiful and so fun to walk through. Great suggestions for us to visit. I would have loved to have more time in them.

Prague Introduction Walking Tour

Prague

Ernestina was a joy to walk with and learn the history and interesting facts about Prague. Her suggestion to visit the castle at night was timely as we were able to also see the crown jewels exhibit. A rare opportunity to see this exhibit.

Scenic Bastei bridge with Boat Trip Day Tour

Prague

Our guide Dalibora provided a wonderful tour with many learnings along the way. While the rain fell fairly heavy that day, it did not stop us from completing our hike and boat ride. The lunch location was perfect to dry out a bit and enjoy a delicious meal.

Valentine is exceptional at what she does. She arranged a first-class trip for our group. The hotels she selected were perfect! The tours were well organized. I would definitely recommend using Valentine if you want the luxury of having your entire trip planed out for you. John

Hotel Reviews

Metropolitan Hotel

Prague

This hotel is within walking distance of everything!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Spinnerhof

Salsbachwalden

This is a very quaint hotel nestled in the black hills. Everything about it was wonderful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Kloster Hirsau

Hirsau

Very nice/clean hotel with very friendly staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Living Hotel Das Viktualienmarkt

Munich

This hotel is within walking distance of everything!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Welcome to Prague

Prague

Quality of Experience

Guides, Drivers and Staff

Transport

Prague Introduction Walking Tour

Prague

Quality of Experience

Guides, Drivers and Staff

Transport

Scenic Bastei bridge with Boat Trip Day Tour

Prague

The bridge if beautiful. The boat ride was quite a let-down. It takes a total of 20 minutes. They take you upriver 10 minutes then back to the start. Really not much to see. Plus, and this is something you really need to know, the hike to the boat is not an easy one. It is advertised as a tour for people from young to old. That is not the case at all. There is a great amount of hiking at both the bridge and to the boat. I am in pretty good shape and i considered it a moderate to difficult hike.

Quality of Experience

Guides, Drivers and Staff

Transport

Oktoberfest private tour: Bavarian Beer & Festive Bites

Munich

Just not what we expected.

Quality of Experience

Guides, Drivers and Staff

Transport

Dachau Concentration Camp Memorial

Munich

Sobering is all I can say. God bless the souls who perished there.

Quality of Experience

Guides, Drivers and Staff

Transport

Neuschwanstein and Linderhof Premium Tour

Munich

The first-class bus ride was very comfortable, and the tour was amazing. There is a great amount of walking necessary for this tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Best of Culinary Prague

Prague

Quality of Experience

Guides, Drivers and Staff

Transport

We had an amazing family trip to Europe and could not have pulled it off myself without the help of Mathilde! She had ideas for activities that I never would have known existed or come up with on my own. I was also very nervous about booking a trip for 6 people ranging in ages from 7 to 70, traveling to three countries I was not familiar with. Mathilde took care of everything and the entire trip went smoothly. She was very responsive and followed up in a timely manner.

In Paris, the macaron cooking class with Marthe in her apartment was incredible. She taught us how to make the amazing macarons and gave us the recipes to try making them at home. It was a fun activity to do together as a family and everyone participated in making the macarons.

Our private guided bike ride through Paris with Thibeau was so much fun! We had fun activities to do, got to hear interesting facts and history directly from him, and was able to see so much. The bikes were comfortable to ride for everyone and the tandem attachment worked out well for our 7 year old (both to keep her from running into other bikers/cars and to make sure she wouldn't get tired).

When our trains cancelled from Amsterdam to Ahaus, Germany, Mathilde quickly responded with other options. We ended up renting a vehicle from Amsterdam to Ahaus, which worked out perfectly (even better than the trains would have).

In Amsterdam, we started with a canal boat ride, which was a great way to see different parts of the city and learn about them. We all had an amazing time on the Zaanse Schans tour. The tour guide, Bianca, was fabulous. We had more fun then we expected seeing how the wooden shoes were made, sampling the different types of Gouda cheese, and seeing the windmills in operation. We could have spent several more hours there. We also enjoyed the Van Gogh museum. It was an easy city to navigate and everything was in walking distance.

Overall, it was an amazing trip that everyone will remember. I will definitely use kimkim again for our big travel needs!

Hotel Reviews

Hôtel Lorette—Astotel

Paris

Nice, clean and quiet hotel. There were several cafes nearby and very close to the metro. The breakfasts were amazing and everyone enjoyed the daily snacks that they had to offer. I would highly recommend.

Authenticity & Character

Modern with nice decor.

Location

Nearby to many cafes and the metro.

Staff

The front desk staff was very nice and helpful.

Cleanliness & Comfort

Comfortable beds and the public areas of the hotel were very clean as well.

Hotel NH City Center Amsterdam

Amsterdam

Super nice hotel in a great location! The rooms were very nice, the hotel was clean in the rooms and public spaces, and the breakfast was phenomenal. It was nice that it had a bar with food for other hours of the day as well for those that were tired and didn't feel like venturing out. The hotel staff was also very friendly.

Authenticity & Character

Right in the heart of everything.

Location

All of the main attractions that we wanted to visit were no more than a 20-25 minute walk. Plenty of cafes nearby and we were right by one of the canals.

Staff

Super friendly staff at the front desk and at the hotel bar/breakfast area.

Cleanliness & Comfort

Everything was clean. The beds were a bit firm compared to other places we stayed at so that would be the only thing I didn't like (but willing to overlook due to all the other great amenities).

Activity Reviews

Arc de Triomphe - Skip the line ticket

Paris

This was a great place to visit upon arriving to Paris. Great views of the city and a lot of things to do in the area.

Quality of Experience

Nice to have the tickets and not have to stand in line to buy them!

Seine River Cruise with Audio Guide

Paris

Great activity for the end of the first day, when everyone was tried from traveling and walking. It was a great way to see the big attractions that were along the Seine River and to learn a little about them. The audio guides were a little more difficult to figure out how to use and some of them did not seem to work well.

Quality of Experience

Guides, Drivers and Staff

Louvre Museum in Paris: entrance tickets & audioguides

Paris

No trip to Paris is complete without a visit to the Louvre to see the famous works of art and an incredible building. It is nearly impossible to see it all because it is so big. The audio guides were helpful to learn more about the art.

Quality of Experience

Private Family Bike Trip

Paris

I was looking forward to this before we arrived but it turned out to be even more fun than I expected. Our guide, Thibeau, was fantastic and made it a lot of fun. We saw so many great sights and learned a lot from T on our tour. The stop at the market for lunch was also very nice. Another 15 minutes in the market would have been great (but that might have been cut short because we arrived late to start the tour). The bikes were really nice and comfortable to ride all day. They all looked new and in great condition. We used a tandem attachment for our 7 year old, which worked out great and prevented her from wandering into other bike/car traffic and gave her an easy way to rest if she got tired. The fun activities and challenges along the ride made it even more memorable. My kids really got into it. There were medals at the end that will be a great souvenir for them! One of the bikes got a flat tire during the tour because we ran over a screw. It was not an issue and our guide immediately sprang into action and repaired the tire quickly and got us back on our way.

Quality of Experience

Great bikes and a well planned tour!

Guides, Drivers and Staff

Our guide was very friendly, knowledgeable, and interacted well with our family.

Macaron Cooking Class

Paris

This was a super fun activity that was enjoyed by all! Marthe was great and was definitely an expert at making macarons. She shared all of the tips to make perfect macarons that you will not find in the cookbooks. Everyone in our party, ranging in ages from 7-70, were able to participate and help. She shared all of the recipes with us at the end so we can try to make them at home on our own. They were definitely some of the best macarons that I have ever had! She even gave us recommendations of places to eat for afterwards!

Quality of Experience

Marthe had everything ready to go and it was a very smooth process.

Guides, Drivers and Staff

Marthe was exceptionally knowledgeable.

Amsterdam Canal Cruise

Amsterdam

This was a great way to see and hear about the different places along the canals. It is such a beautiful city and is even more beautiful from the canals. We enjoyed a glass of wine/beer while listening to the audio and taking in the sights.

Quality of Experience

Great way to learn about the different places in Amsterdam.

Guides, Drivers and Staff

The boat driver was friendly and interesting to listen to.

Transport

The boat was nice and clean.

Zaanse Schans Small-Group Half-Day Tour from Amsterdam

Amsterdam

This turned out to be more fun than we imagined. It was a small village with a lot to see and do. Everyone in our group enjoyed it. It's about a half hour drive from the city so you only spend about two hours there. Those two hours went fast as we watched how wooden clogs are made, got a demo on how they make Gouda cheese (and then sampled all the different kinds!), and then visited one of the working windmills. The time we were there went really fast and we could have easily spent another couple of hours there.

Quality of Experience

It was so fun to see all of these traditional and famous activities.

Guides, Drivers and Staff

Our guide was very friendly and did a good job getting us from place to place so we could see as much as possible.

Transport

The bus was comfortable and had seat belts for everyone.

Van Gogh Museum: skip-the-line entrance ticket

Amsterdam

If you like art, this is a great place to visit! My husband is a huge Van Gogh fan so this was one of his must do activities in Amsterdam. I wasn't as excited to go here but I was very impressed with the museum. The audio guides made it much more interesting and I enjoyed learning his story and the background on his paintings. I now have a much bigger appreciation for Van Gogh and his artwork than I did before this visit. There was an activity for younger kids (kind of like a scavenger hunt) that made it more engaging for our 7 year old. She turned in her completed booklet at the end as was able to pick a postcard of her favorite painting!

Quality of Experience

Great museum that tells the story of Van Gogh.

Kim Kim Travel Guide Service Review:
Beginning in February we started planning our September tour of Europe by contacting The Kim Kim Travel Team.
We were assigned a specialist, Bastien, who we found to be very knowledgeable, helpful, and flexible in designing a series of meetups with professional local tour guides in places we designated. Our agenda covered parts of five Northern European principal countries and points of interest during our three and a half weeks of travel by rental car.

We had plenty of time to explore on our own, plus our meetings with guides gave us targeted points of emphasis that enhanced our understanding of current local and historical culture.
Our mantra was: “We know where we wish to go, but we don’t know what to do once we get there.”

That’s where Bastien and his team shined. The coordination of these moments is not an easy task, but with excellent communication and follow up we together achieved our goal of achieving a most satisfying experience. The care and professionalism we received was well worth the expense because we set the pace, the places, and the timing while Bastien and the Kim Kim Team delivered the color, richness, and vibrancy of the places we visited. Bravo!
John and Judith Owens
Boulder, Colorado

Activity Reviews

Treasures of Salzburg: Sound of Music Tour (Private/2.5Hours)

Salzburg

Quality of Experience

Superior communication

Guides, Drivers and Staff

Trained professionals

Transport

Continuous communication

Amsterdam 100% Personalized City Tour (Private/3Hours)

Amsterdam

Quality of Experience

Guides, Drivers and Staff

Our group of four had interactions with our knowledgable guide are impossible for large groups who follow a walking tour guide carrying a flag and marching around following the leader.

Transport

The flexibility of visiting places along the way is what makes Kim Kim guides superior.

City Discovery: Volendam & Marken Day Trip (Private/5Hours)

Amsterdam

To see working windmills of various types and to speak with operators of these magnificent mechanical machines was an unexpected delight. The Dutch advanced ahead of other pre-industrial cultures due to ingenuity and cohesion as a society. This was quite an unexpected educational insight.

Quality of Experience

Guides, Drivers and Staff

Transport

Salzburg: Palace Concert at the Marble Hall of Mirabell Palace (2Hours)

Salzburg

To experience an evening ensemble Mozart classical music performance in the town hall Palace is the way to get started in Salzburg. There is no other way to begin, especially when upon arrival there is taking place a wine tasting event that welcomes you to join in.

Quality of Experience

EAGLE´S NEST Half Day Tour (Private/6Hours)

Salzburg

Quality of Experience

Lunch at the far end of the lake at the restaurant overlooking the lake is an unforgettable experience.

Guides, Drivers and Staff

Lunching with our guides added exceptional insights that otherwise would have been unavailable to us.

Transport

Our guides often picked us up at our residences.

Margaux did a great job of listening to what we wanted to do/see and fitting that into our trip. All our accommodations and reservations were what we expected. She provided a detailed itinerary and met with us twice to answer questions. If I travel to Germany or the surrounding area again, I’d definitely work with Margaux to plan my trip.

Valentine put together a great 9 day trip for an extended family of 17 tour of Germany. I knew what cities but needed help with transportation, activities and lodging. Valentine did an excellent job with pricing, location of hotels and quick communication back and forth. The platform to communicate is very helpful especially due to the time differences with USA and Europe.

Hotel Reviews

Maritim proArte Hotel Berlin

Berlin

Good location. Nice staff. Weather was warm and rooms were VERY HOT. Asked the front desk and they instructed us to turn to level 3 air conditioning- still not effective. Maintenance came and said it was on. Still VERY hot and uncomfortable to sleep at night. They had NO floor fans to borrow which would’ve helped. Finally third night we opened the windows. Woke up with big bites all over. We had a total of 7 rooms for our extended family and all had similar issues. Cannot recommend this hotel for summer weather.

Authenticity & Character

Felt like I was on a cruise ship.

Location

Easy to walk to sites, Shopping and cafes.

Staff

Nice and attentive.

Cleanliness & Comfort

Warm rooms with no fans to move air.

Karl August - a Neighborhood Hotel

Nürnberg

Authenticity & Character

Architecture was stunning. Each room unique set up. Beautiful materials. Very high end. Reminds me of four seasons and ritz Carlton hotels. Lobby was so cool. Breakfast over the top with service and food. So special and memorable.

Location

Right off the main square. Charming town very safe.

Staff

Receptive and professional.

Cleanliness & Comfort

Beds, linens, furniture amazing!

Sofitel Munich Bayerpost

Munich

A very high end hotel. Beautiful design and decorations! Comfortable sleeping arrangements. Much like a four seasons or Ritz Carlton. Staff was super friendly and helpful. Pool was under construction which we didn’t know about, could use hotel pool across the street instead. Would have chosen another hotel had we known this was the case. I didn’t love the location because the train station was right next door thus there were a lot of homeless and begging people. Good security at hotel. Felt very safe. Breakfast was unbelievable- so many options. Beautiful spread of anything you wanted - fresh juices, bakery etc.

Authenticity & Character

Modern and high end.

Location

Near train station which is convenient. However also comes with transient people right outside your doorstep. Also there is major construction going on so the main road outside is hard to walk to on one side.

Staff

Professional and attentive.

Cleanliness & Comfort

Beautiful modern rooms. Loved the fresh flowers and decorations throughout.

Activity Reviews

Berlin Dinner Cruise - 4-course menu & window-seat guaranteed (2,5 hours)

Berlin

Great to see Berlin from the water. The narration was hard to hear with the guests talking. All the guests were German. Narration was in German and English. Perhaps an English only coat cruise would have been better? Food was just ok. No one really liked the type of food.

Quality of Experience

Guides, Drivers and Staff

Transport

Berlin Highlights Bike Tour

Berlin

The BEST way to see Berlin. All 17 of us loved the bikes, guide and tour. Even the 82 and 84 year old grandparents were able to participate in a rickshaw. Guides were knowledgeable, interesting , funny and relatable.

Quality of Experience

Guides, Drivers and Staff

The guides - Sasha and Anna were what made the trip so great. Loved every minute.

Transport

Thanks for bringing the bikes to our hotel. Super easy to walk outside and be ready for the tour.

Berlin Story Museum Entry Ticket with audioguide

Berlin

Exceeded our expectations. Super interesting- spent 2 hours and could’ve spent more time. Very well done.

Quality of Experience

Good photos and narration. Learned so much.

Transport

East to get to by train.

Kaleidoscopic Kreuzberg : Immigrants, Artists & Hipsters (Small Group/Possible in private/3hours)

Berlin

Not a good tour. Only thing interesting was the wall and paintings on it. Our guide Klaus was not good. Was boring. Marched us through neighborhood streets that weren’t appealing. Kept waiting for it to get better. Never did. Finally we asked to stop for a drink as teenagers and older parents were tiered and bored. Stopped at a very small coffee shop with 3 seats outside (17 in our group). We ended the tour and called taxis back to our hotels. We still don’t know what the point of this tour. We didn’t see, eat or talk about anything other than the neighborhood being run down and dangerous. Wasted our time. Never had such a poor tour in my life! Guess only good was laughing about it afterwards.

Quality of Experience

Everything. Boring tour. Wasted our morning. Even the coffee shop we asked to stop at was run down and small.

Guides, Drivers and Staff

Our guide Klaus wasn’t very good. Didn’t offer a lot of interesting information. Told us it was his neighborhood and how dangerous it was with drug deals etc. Never saw anything in the neighborhood worth repeating

Transport

So tiered and annoyed we called taxis to leave early.

Former Nazi Rally Ground Tour (Private/3Hours)

Nuremberg

We ended up switching the tour to the Neuremburg courthouse and mini tour of the city. Thanks to our tour guide for offering this idea. He could tell that our group was tiered from the early train ride. He was knowledgeable and easy going. Loved seeing the courthouse. Very well done and interesting

Quality of Experience

Guides, Drivers and Staff

Transport

Thanks for meeting us as at our hotel. Took us on the trains to the Nuremberg courthouse.

Dachau Concentration Camp Memorial (Private/5 hours)

Munich

Very interesting tour of Dachue. Everyone had read so much about this but to see it in person is sobering. Well done how they’ve made it informative yet memorable for those that lost their lives.

Quality of Experience

Guides, Drivers and Staff

Heis, our guide, wasn’t very personable. Very knowledgeable about the history. He talked very fast and would dismiss our questions a lot of the time.

Transport

Train and bus easy to navigate with the help of our guide.

Group Dinner at a Traditional Bavarian Restaurant

Munich

Loved the dinner place - location below the old town hall was so special. We really liked our private room. Restaurant was authentic and fancy. I’m glad it wasn’t just another beer hall. Great way to end our trip together. Food was also excellent!

Quality of Experience

Nice fancy restaurant

Guides, Drivers and Staff

Great service - friendly and hard working.

24/7 assistance in case of emergency

Germany

Had some issues with 2 members leaving late due to illness. Wish we could’ve gotten refund for some of the activities- not sure effort was made to cancel them? Did call and utilize emergency line one evening for flight delay. Sometimes hard because they weren’t in same city (we were in Germany, they were in France). After a few calls back and forth she was able to fix a few of the issues. She made a new train reservation and hotel reservation because location of flight arrival changed.

Quality of Experience

Private Day Tour to Eagle’s Nest and Salzburg (Private Tour/10 hours)

Munich

Best tour of our trip by far. Our guide Elizabeth was the best. She was so personable, knowledgeable and helpful. Any questions she was happy to answer. Very generous with her time. A true professional. She explained the day in detail and offered suggestions since it was so long. She adapted things based on our group - ages 14 to 84!!

Quality of Experience

Guides, Drivers and Staff

Elizabeth was a 10/10.

Transport

Private bus was so helpful

Private Day Tour on the Romantic Road: Rothenburg ob der Tauber (Private/8Hours)

Germany

Due to our amazing guide Elizabeth, we were able to tailor the day exactly how we wanted. We spent most of the day in charming Rothenburg. Just what you picture of Germany. Elizabeth explained our options in the town. There was something for everyone. Many said this was the best day of the week in Germany.

Quality of Experience

Guides, Drivers and Staff

Elizabeth our guide was a 10/10. True professional. So nice and personable- Loved how she answered any questions we had.

Transport

So convenient to have our own bus and do the route we wanted to. At one point we asked to stop and not a problem. Another time we asked to go on freeway instead again, not a problem! So customizable.

Munich Bike Tour

Munich

What a perfect way to see a city - not on foot or in a car but on a bike. Great to have a private tour. Everyone ages 14-84 loved the tour of Munich. The rickshaw for the older adults worked perfectly. So much history and architecture. The stop at the beer garden for lunch was outstanding. Robert was sure to explain the food and drink options etc.

Quality of Experience

Loved the narration and humor of the monuments we saw.

Guides, Drivers and Staff

Robert was awesome. Kids and adults loved him. Super interesting way of presenting history and culture. Storm was coming in and he was very thoughtful in asking us how to proceed.

Transport

A little hard to find. We even saw others looking for the bike shop. It’s a bit hidden.

Amandine and her colleagues were fantastic. She helped us plan the type of trip we didn’t even know we wanted until she gave us the ideas. Then, when a bag of ours was unfortunately stolen, and we had to cancel and rebook a couple events and hotels, Amandine did it all for us. This made the trip smooth, despite the hiccup. Would use again

Using kimkim, and being paired with our specialist, Amandine, was the best thing that could have happened for our trip to Germany to see Taylor Swift and then to France for the summer Olympics.

Amandine made the entire process so simple. She booked beautiful, convenient, and safe hotels for us in each of our locations (Hamburg, Berlin, Nice, and Paris), handled all of our train and plane tickets and transfers, and recommended fun and enriching activities in each location. We were thrilled with each of the tours she booked for us, from a beer tour of Berlin, to a Secret Food Tour in Nice, to a guided tour of Versailles and Giverny in Paris, and found them both fun and educational with wonderful guides each time. Amandine also pivoted when some of the original activities she suggested weren't up our alley and found wonderful replacements, such as a cabaret dinner in the Latin Quarter of Paris.

It was so comforting that Amandine checked in with us throughout the trip and was available via kimkim and WhatsApp any time we had questions or when our flight was delayed. We had the best two weeks massively in part to Amandine's hard work and careful planning, and I'm already planning to book another trip with her assistance.

Merci, Amandine!

Mathilde was dedicated to making sure we crafted the very best itinerary for our family trip and worked many hours with us, enduring numerous changes to make that happen. Besides that, she was so fun to speak with over our Zooms and chats! Despite language differences we felt understood and like Mathilde really cared about the quality of our time and experience in Germany. Once we arrived she checked in and made sure we had everything we needed...
In Berlin we stayed at a boutique hotel with the best breakfast and cappuccinos! We were all in heaven, and our guide Ronan was exceptional as he took us around the area near our hotel to experience Cold War memorials, including the site of the church of reconciliation and remnants of the Berlin Wall. In fact, all our guides were amazing, including Carlotta in Bavaria as we experienced Dachau and the labor/death camp, while staying in Munich. Outside of finding our grandmother's childhood apartment in Frankfurt, we really loved touring Neuschwanstein castle in Bavaria with Mark, and touring the towns of Nuremberg and Bamberg, and the wonderful wine tour at the end in the Rhine Valley with Carl. It was a trip of a life-time and a precious discovery of our family roots! Thank you to Mathilde and everyone at KimKim. We will highly recommend your services to our friends and family!

Hotel Reviews

Hotel Victoria

Nürnberg

I felt like royalty while staying at the Hotel Victoria! Not only are the rooms pleasant with modern amenities and soothing wood paneling, but you also have the benefit of staying in a historic building with an amazing view of the old town tower right outside our room and a view of the old town platz. Breakfast was exceptional with high quality ingredients and presentation, along with exceptional coffee!

Authenticity & Character

It has a historical feel on the outside and inside with modern amenities

Location

Right by the entrance to the old town!

Staff

Pleasant and very accommodating

Cleanliness & Comfort

Felt good to walk around in and sleep on the beds, very clean and welcoming!

Classik Hotel Alexander Plaza - Berlin Mitte

Berlin

Amazing hotel near Alexander Platz; central location, welcoming, clean, stylish with amazing breakfast! Our only complaint was how hot, humid and stale the rooms were--no air movement and they ran out of fans for guestrooms, so it was unpleasant to stay in your room and hard to sleep.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Great except for how hot and humid the rooms were

NH Collection München Bavaria

Munich

Great hotel with stylish and comfortable rooms and pleasant staff!

Authenticity & Character

Location

Close to the train station

Staff

Cleanliness & Comfort

Adina Apartment Hotel Frankfurt Neue Oper

Frankfurt am Main

Lovely 2 bedroom apartment

Authenticity & Character

Location

It was a long walk from the train station and the area felt a little unsafe...would have preferred something different

Staff

Very accommodating staff

Cleanliness & Comfort

Activity Reviews

Grape Escape to the Rhine Valley

Frankfurt

The uniqueness of this tour and the private atmosphere was incredible. Carl's knowledge and intimacy with the wine regions made this trip so special and we felt treated to experiences and encounters we would not have enjoyed if this had been more conventional or in a large group. 10/10!!

Quality of Experience

Guides, Drivers and Staff

Carl knows his stuff and the wine was incredible!

Transport

Neuschwanstein Castle Full-day tour

Munich

The best it could be! Great bus ride, gorgeous country and fun and informative guide who was easy to understand.

Quality of Experience

Guides, Drivers and Staff

Transport

East Berlin: City of Shadows (Private Guided/Small Group Tour)

Berlin

Ronan was a top-notch tour guide who made history come alive and was interesting to speak with and made everyone very comfortable.

Quality of Experience

Guides, Drivers and Staff

Transport

Munich Walking Tour of the Old Town

Munich

Very good tour that gave us a wonderful overview of Munich. Our only tiny complaint is that our guide was a bit difficult to hear amid all the noise of the city and crowds and size of our group. He really needed a headset with a microphone.

Quality of Experience

Guides, Drivers and Staff

Transport

Dachau Concentration Camp Memorial

Munich

Very hard but necessary tour in the area. Despite the heaviness of the nature of this tour, Carlotta our guide made it fascinating and she was such a delight to spend the afternoon with!

Quality of Experience

Guides, Drivers and Staff

Transport

Carlotta even made sure we got off in the right spot after the tour ended...very conscientious.

Matilde was very helpful with planning our trip to Germany and Switzerland. She communicated often with me, and listened to alterations of the original planned trip. Once in Europe, I found that everything was well thought out and organized. I had zero glitches during our trip. I had no worries from a planning perspective. All accommodations were good, and planned activities were just right. I highly recommend KimKim and especially Matilde.

We had a wonderful time, thanks to Margaux’s planning of our journey through Germany. This trip allowed us to learn so much of Germany’s history and culture. Our favorite tour guides were Peter, Steve, Rob, Aileen, Sarah, and Michael who brought us through Berlin, Nuremberg, and Munich. They were the guides who really stood out. Not only did they know so much of the history and explained everything so well, but they were so friendly and fun!
If there was anything I would change about our trip, it would be to spend a couple of days somewhere on the French Riviera to rest and relax before coming home. Margaux was so supportive and flexible throughout our trip, of which we are so appreciative!

This trip was better than we expected. Everything planned very very well. Timing, etc. We had an early morning train ticket to Berlin and were picked up via private transfer, the gentleman met us with a sign that said "Schlabach" and took us to drop our bags at our hotel and then took us to the meeting point for a food tour we wanted to do. We arrived on time and he was very professional. The rest of the trip went the same way - we so enjoyed it. Thank you so much!

Our Germany trip was fantastic! The hotels were charming, beautiful, located perfectly, and the breakfasts were outstanding. The hotel in Heidleburg was especially wonderful with flowers and a cute courtyard. Each hotel was located in a good area where one could walk everywhere. The Grape Valley tour was excellent as was every tour that was planned. Clemens had also arranged for us to visit an ancestral church of my husbands in Miseau. Every tour guide was phenomenal. We could not have asked for a better itinerary! It will be a trip that we will cherish the memories for a long time!

Hotel Reviews

Hotel Beau Sejour

Lucerne

This is the cutest hotel ever. The breakfast was excellent. The side courtyard was a lovely place to have dinner. Loved it! The location for what we wanted to see was also good. Bus service was right outside the hotel and convenient!

Authenticity & Character

The staff was most helpful by showing us which busses to catch to go to and from Mt. Pilatus.

Location

The par was across the street as well Lake Lucerne. The whole place was charming!

Staff

Sorry, don't remember. They all were wonderful.

Cleanliness & Comfort

Marias Platzl

Munich

We stayed at a different hotel. It was the ArtHotel in Munich which was wonderful!

Authenticity & Character

Location

It was close to the train station and within walking distance of everywhere that we wanted to go. Breakfast was fanstastic! The staff was most helpful too.

Staff

Every one at the front desk helped us find all the places that we wanted to go. They helped with other arrangements too.

Cleanliness & Comfort

Everything was good!

Hotel Zur Alten Brücke

Heidelberg

All I can say is that this is the cutest hotel ever! The staff were amazing and the breakfast was fantastic.

Authenticity & Character

Location

Everything! It was right at the main street! Loved it! Actually, I am recommending this hotel to everyone I know that will go to Heidleburg!

Staff

The owner/manger was so helpful when I lost my wallet in the bathroom. A guest turned it in that evening. The staff was so helpful!

Cleanliness & Comfort

Everything was wonderful

Bella - Rooftop Apartment

Kaiserslautern

This hotel was a bit quirky, but it was located perfectly. Everything was in walking distance and the square was charming. We loved it! Breakfast was great.

Authenticity & Character

Location

It is a bit difficult to find, but our taxi ride knew where it was and walked us to the hotel because there was construction around the plaza to enlarge the pedestrian area.

Staff

I sound like a broken record, but everyone was warm, friendly and most helpful!

Cleanliness & Comfort

Motel One Frankfürt Römer

Frankfurt

This hotel is very modern and dark. Everything is BLACK and cold. The rooms are small but comfortable and modern. It is located on a street where there is a lot of construction and close to the plaza where there are cute stores and nice restaurants. The square was busy since the soccer games were being played there while we were visiting. The breakfast was phonemenal! Staff was okay, not overly friendly. The location was the best which is why I think it was chosen. A short walk put you near all of the old buildings and the history of Frankfurt. The location really was the best. It is a big hotel!

Authenticity & Character

Location

Staff

Actually, nothing. Frankfurt is a large city and the hotel reflected that. It is large and close to the plaza and walking distance to many places. It is just located in a congested area and is BIG!

Cleanliness & Comfort

The room was not very big.

Activity Reviews

Golden Round Trip: Mount Pilatus Adventure

Lucerne

Every one should do this! It is an amazing experience. The boat ride on the lake was excellent!

Quality of Experience

Guides, Drivers and Staff

Transport

Tasting Bavaria: A Ramble through Munich’s Food and Beer Culture

Munich

This was fantastic! Everyone should do it!

Quality of Experience

Guides, Drivers and Staff

Transport

All of the drivers had comfortable cars and were excellent drivers and helpful.

Day Trip to Neuschwanstein Castle and Oberammergau

Germany

This trip was excellent! Everyone should do it!

Quality of Experience

Guides, Drivers and Staff

Everyone was kind, helpful and knowledgeable! I don't intend to sound like a broken record, but this trip was fantastic!

Transport

Ghost Tour of Munich: Discover the medieval history

Munich

We actually were so tired on our arrival we asked the guide to just take us to a good restaurant and enjoy the area!

Quality of Experience

Guides, Drivers and Staff

Everyone was so kind and helpful.

Transport

We loved everything about the trip. The only glitch we had was being able to navigate the trains. Being from the US, we do not have the wonderful train system that Germany has. Finding the platforms where the trains were was a bit difficult. There was a lot of walking. We missed one train because the representative told us the wrong track to go to. Hence, we missed the ICE train and ending up taking three different trains to get to Frankfurt. With one carry on and the steep steps it was difficult. However, there were so many nice people that helped us.

Grape Escape to the Rhine Valley

Germany

Everyone should do this tour. It was beyond fantastic!

Quality of Experience

Guides, Drivers and Staff

Transport

All was good except we had troubles navigating the trains which was our problem.

Privately Guided Heidelberg Tour

Germany

Quality of Experience

Guides, Drivers and Staff

Transport

Night Watchman Walk in Lucerne

Lucerne

We did not do this activity

Quality of Experience

Guides, Drivers and Staff

Transport

Exploring Frankfurt's Highlights and New Old Town on a Guided City Walk

Frankfurt

Our guide was amazing!

Quality of Experience

Guides, Drivers and Staff

Transport

Our favorite guide was set up for us in Vienna. We had him for 2 days and he was an incredible wealth of knowledge re; the city and its history. Also since he’s. Art history major, the knowledge at Schönbrunne palace was extensive.

Valentine was also very accommodating with regards to rescheduling one of our tours very last minute. We needed to push a bike tour in Munich by one day and she was on top of it.

Overall another great experience using Kimkim and its network of guides.

Our family had a fantastic time visiting the magical Christmas markets in Germany, and enjoying all that this beautiful country has to offer at this festive time of year!

Hotel Reviews

NH Collection Berlin Mitte Friedrichstrasse

Berlin

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Flemings Hotel München City

Munich

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Leonardo Royal Hotel

Nuremberg

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Berlin Introduction

Berlin

Quality of Experience

Guides, Drivers and Staff

Day Trip to Berlin, Sachsenhausen Concentration Camp and Potsdam

Berlin

Quality of Experience

Guides, Drivers and Staff

Transport

Neuschwanstein and Linderhof Premium Tour

Munich

Quality of Experience

Guides, Drivers and Staff

Transport

Salzburg and Salt Mines Private Tour

Munich

Quality of Experience

Guides, Drivers and Staff

Transport

Munich Private Guided Walking Tour (Private/2Hours)

Munich

Nuremberg Private Guided Walking Tour (Private/2Hours)

Nuremberg

Quality of Experience

Guides, Drivers and Staff

Private Guided Day Trip to Dresden from Berlin

Berlin

Quality of Experience

Guides, Drivers and Staff

Transport

Kevin pulled together a perfect itinerary for our trip to Germany. He took time to get to know us and our travel preferences. We only had one week and he was able to put together a schedule that really appealed to us. The tours he arranged were with excellent guides who were passionate and knowledgeable. I want to give a special shout out to Ekkehard Werner who was our guide in Heidelburg. He spent more time with us than was scheduled, and gave some tips for the upcoming towns we were going to visit.

I am so glad I found this agency. I will not hesitate to reach out to them again when I am ready to plan my next European adventure!

Kevin Perry-did an amazing job. All the recommendations were spot on. All the tours were perfect- the day trips in Heidelberg, Bamberg were wonderful. It was a perfect mix of free time and organized activity- we will definitely use KimKim again- Great job Kevin and Amandine

Hotel Reviews

Scandic Frankfurt Museumsufer

Frankfurt

good spot- close to train station for day trips- rooms were clean and breakfast was perfect- even for gluten free persons.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Leonardo Royal Hotel

Nuremberg

This hotel was fine, but it wasn't as nice as the Scandic in Frankfurt. The location was convenient, being close to the train station, but the ambiance wasn't as appealing. The rooms were okay, and the included breakfast was a plus.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Metropol

München

This hotel wasn't our favorite. The location wasn't the best, and the hotel itself seemed a bit worn down. The rooms were okay, but the surrounding area wasn't very appealing. However, the staff was friendly, and the stay was comfortable overall.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Frankfurt Panorama Cruise (1h)

Frankfurt

big boat- cruse was fine- nothing special

Quality of Experience

Guides, Drivers and Staff

Transport

Heidelberg Short boat trips (Private/1.5Hours)

Heidelberg

beautiful boat- very comfortable and 1st class

Quality of Experience

Guides, Drivers and Staff

Transport

Former Nazi Rally Ground Tour (Private/3Hours)

Nuremberg

great history- very good knowledge of the guide Kevin

Quality of Experience

Guides, Drivers and Staff

Transport

van A/c did not work

Munich Bike Tour

Munich

fun and great way to see the city- Sarah was great guide- perfect mix of history and local / current lifestyle

Quality of Experience

Guides, Drivers and Staff

Transport

Loved the trip overall. Excellent job by Valentine and her team. They were extremely flexible with all the changes we wanted to make. Even during our trip they assisted with all sorts of questions and even some changes. Overall the guides were good. The best guide was Jim in Fussen who showed us the castles, with a wealth of historical and current day knowledge. Overall we felt the trip was quite expensive, but most of it was the cost of hotels/restaurants in Switzerland and some of it was to do with our choices of guides, excursions and specific activities like driving around Nurburgring. Our family had an awesome time and we could not have done it without KimKim!

Hotel Reviews

Hotel Sonne Füssen

Fussen

This hotel was beautiful, but it didn't have air conditioning which was quite a problem during the summer heat. I was not aware of this when I booked it. Nonetheless, I managed by opening the window to cool down. I'd say it was an okay experience but they should definitely let customers know about the lack of AC beforehand.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Eiger Mountain and Soul Resort

Grindelwald

This hotel was also good but like the previous one, it lacked air conditioning. However, the cooler temperatures in Grindelwald during the night made the stay bearable. The hotel was fine overall, but again, knowing about the lack of air conditioning in advance would've been helpful

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Summer Kayak Tour Lake Brienz (Private/Approx. 3 hours)

Germany

I enjoyed the kayaking activity, but I probably would have just rented the kayaks ourselves instead of hiring a guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Munich Private Guided Walking Tour (Private/2Hours)

Munich

The guide, Barbara, was knowledgeable but very opinionated, which made the tour a little less enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Tour of Neuschwanstein Castle & more!

Germany

This was my favorite activity. The tour guide, Jim, was absolutely fantastic - interactive, engaging, and down-to-earth. He was very knowledgeable, but never condescending, which made the tour very enjoyable. I'd highly recommend Jim and this tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Food lovers experience: Gruyères day tour

Germany

This was a nice tour, but I feel that renting a car and driving down ourselves would have been a better and more cost-effective option.

Quality of Experience

Guides, Drivers and Staff

Transport